Ivoy tracking

What is Ivoy?

iVoy, whose legal name is I Voy Servicios de Entrega, S.A.P.I. de C.V., is a Mexican logistics company specializing in on-demand same-day, and last-mile delivery within urban centers across Mexico. Founded in 2011 in Mexico City by Roberto Cabrera, the company began as a traditional motorcycle courier operation, with riders dispatched via call center using Nextel radios. Over the following years, the business underwent a fundamental redesign, transitioning from an employee-based dispatch model to a fully digital, crowdsourced platform built around a mobile app. The company self-describes as a Logistics as a Service provider and operates in the express messaging and parcel service segment.

The pivot was executed around 2015, led by co-founder and CEO Álvaro de Juan Uriarte, who had prior startup experience in Spain, Bulgaria, Morocco, and Brazil. Under the new model, independent motorcycle couriers and van drivers, known internally as Heroes or Associates, register on the platform and accept delivery assignments matched by geolocation algorithms. This redesign reportedly produced 15 to 17 times growth within a single year. By early 2021, iVoy was growing at 350 to 400 percent year-over-year, which prompted a significant venture round led by Northgate Capital, with COMETA partially exiting its position at a reported 15.2 times return on investment. The company processed its 10 millionth cumulative shipment by March 2022 and maintains 100 percent Mexican capital with no parent corporation.

• Founded: 2011, Mexico City, by Roberto Cabrera
• Legal name: I Voy Servicios de Entrega, S.A.P.I. de C.V.
• CEO and co-founder: Álvaro de Juan Uriarte
• Headquarters: Carlos B. Zetina No. 138, Escandón 1ra Sección, Miguel Hidalgo, Mexico City, Mexico
• Capital: 100% Mexican-owned, independent with no parent corporation
• Investors: COMETA, DILA Capital, Stella Maris Partners, Soldiers Field Angels, Northgate Capital, Mexico Ventures, and Sun Mountain Capital
• Cumulative shipments: More than 10 million as of March 2022
• On-time delivery rate: 97%, with an automatic refund policy for any missed delivery window on the Express service

iVoy competes in the express and last-mile segment alongside carriers such as DHL Express Mexico and Estafeta, as well as app-based on-demand platforms like Rappi. The company's key differentiators are delivery speed and price point. Its intra-city rates are positioned as approximately 30 percent cheaper than comparable competitors in Mexico City, backed by a 90-minute guaranteed window on its flagship Express service. Notable corporate clients include Liverpool, Walmart Mexico, Inditex, and Adidas Mexico. The platform integrates directly with Shopify, Tiendanube, VTEX, WooCommerce, and PrestaShop, making it a common logistics choice for online merchants operating in Mexico.

Which countries does Ivoy deliver to?

iVoy operates exclusively within Mexico and does not connect shipments between countries. The platform functions as an intra-city delivery network, meaning each city it serves operates as an independent zone with its own courier pool, and there is no intercity freight service linking one Mexican city to another. Mexico City has been the primary and original market since 2011, and the bulk of the courier network remains concentrated there. Geographic expansion accelerated following the 2021 Northgate Capital investment, which was partly allocated for entering additional cities, with a particular focus on the Bajio region of central Mexico.

As of the most recent publicly available information, iVoy operates in six Mexican cities. The company has stated a long-term goal of covering the main population and commerce centers across Mexico, which leadership has described as representing 70 to 80 percent of the country's e-commerce demand. No international service exists in any documented form, and third-party logistics analysts classify iVoy as a carrier that provides delivery services exclusively within Mexico. Shippers who need cross-border delivery must use a separate international carrier for that portion of the route.

• Mexico City (CDMX): Original and primary market operational since 2011, with the largest courier network concentration in the country
• Guadalajara: Mexico's second largest city, part of the post-pivot expansion
• Monterrey: Northern Mexico's main industrial hub, added as part of the expansion following the 2021 investment round
• Querétaro: Central Mexico city in the Bajio region, included in the current operational footprint
• Toluca: Metropolitan area adjacent to Mexico City, within the active service zone
• Puebla: Major city southeast of Mexico City, part of the current coverage area

What are the Ivoy services and delivery times?

iVoy structures its offering around four main service tiers aimed at different urgency levels and customer types. The flagship product is the Express service, which guarantees delivery within 90 minutes of booking. A courier is dispatched immediately upon order placement and travels directly from the pickup location to the delivery address without passing through a sorting hub. If the 90-minute window is not met an automatic refund is issued without requiring a formal claim. This service was the original proposition that defined iVoy's brand at launch and remains the most visible point of difference from traditional parcel carriers that operate on overnight or multi-day cycles.

The SameDay service is designed for e-commerce merchants who want to offer same-day fulfillment at checkout. Orders placed before a merchant's designated cutoff time are delivered before the close of business on the same day. The Next-Day service provides a lower-cost option for merchants who want a guaranteed next-business-day commitment without the cost of immediate dispatch. iVoy also offers multi-stop routes, allowing businesses to chain up to five delivery addresses on a single courier route, reducing the per-drop cost for merchants with several deliveries in the same area. Deliveries run seven days a week from 8 a.m. to 10 p.m., which gives the service wider operating hours than most traditional parcel carriers.

• Express (90-minute): Courier dispatched immediately, delivery guaranteed within 90 minutes, with an automatic refund if the window is missed
• SameDay: Orders placed before the merchant's cutoff time are delivered before end of business on the same day
• Next-Day: Guaranteed delivery by the following business day, at a lower cost than same-day tiers
• Multi-stop routes: Single courier handles up to five delivery addresses in one route, reducing the per-drop cost
• Enterprise and B2B logistics: Customized arrangements for high-volume clients such as Walmart Mexico, Liverpool, Inditex, and Adidas Mexico, with support for up to 20 registered pickup locations
• Pharmaceutical deliveries: Explicitly supported, taking advantage of the platform's speed guarantees and real-time tracking capabilities
• Operating hours: Monday through Sunday, 8 a.m. to 10 p.m., including weekends

Delivery times within each city are organized by geographic zone. Zone 1, covering central urban areas, allows between 90 minutes and 6 hours depending on the selected service tier. Zone 2, which covers metropolitan and peri-urban areas, permits up to 12 hours. Zone 3, for outer metropolitan zones where service is available, extends to between 12 and 24 hours. The company reports a 97 percent on-time delivery rate across all tiers, and customer service hours run Monday through Friday from 9 a.m. to 6:30 p.m.

What are the Ivoy rates and maximum dimensions accepted?

iVoy uses a distance-based pricing model rather than flat rates organized by weight class or delivery zone. The base fare covers the first 3.5 kilometers from the pickup address to the delivery destination, with an additional per-kilometer charge applied to any distance beyond that threshold. Short urban deliveries within a tight radius are therefore priced very competitively, while longer cross-city routes carry a proportionally higher total cost. The company positions its intra-city rates as approximately 30 percent cheaper than comparable competitors for deliveries within Mexico City. Multi-stop routes use a consolidated pricing structure that reduces the per-drop cost compared to booking each delivery as a separate transaction.

Payment is processed exclusively by credit or debit card charged automatically through the app or platform. Accepted cards include Visa, Mastercard, and American Express, while cash-on-delivery is not available, and business accounts and API-integrated merchants operate under volume or contractual pricing arrangements. iVoy provides three standard box sizes that merchants can use to standardize their packaging, and overage charges apply when a shipment exceeds the weight or dimension limits set by the platform.

• Pricing model: Distance-based, with a base rate covering the first 3.5 km and an additional per-kilometer charge beyond that distance
• Maximum weight: 25 kg per shipment
• Maximum dimensions: 55 x 55 x 50 cm (length x width x height)
• Small box: 40 x 30 x 25 cm
• Medium box: 45 x 45 x 40 cm
• Large box: 55 x 55 x 50 cm
• Accepted payment methods: Visa, Mastercard, and American Express, charged automatically through the app or platform
• Cash-on-delivery: Not available on the platform

What are the Ivoy delivery options?

iVoy's delivery model is built entirely around direct home or business address delivery. The courier travels from the pickup point directly to the recipient's door, with no intermediate depot, locker, or collection point involved in the process. This approach applies uniformly across all service tiers, from the 90-minute Express through Next-Day. Recipients can monitor their shipment in real time through the iVoy Clientes mobile app, which displays the assigned courier's live GPS position as they travel toward the delivery address. In-app messaging between the recipient and the courier is available, allowing for delivery instructions or confirmation of availability in real time.

If a delivery attempt fails because the recipient is unavailable or the address cannot be confirmed, the package is returned to the iVoy warehouse and a second attempt is made. After two failed attempts, the shipment is processed for return to the original sender and no further delivery will follow. A merchant account on the platform allows registration of up to 20 distinct pickup or warehouse addresses, giving larger e-commerce operations flexibility in managing their dispatch locations. Weekend delivery is supported within the standard 8 a.m. to 10 p.m. operating window, which is an advantage for merchants whose customers place orders heavily on Saturdays and Sundays.

• Home and address delivery: Direct courier delivery to the recipient's door, with no intermediate collection point or locker
• Live GPS tracking: Real-time courier location visible through the iVoy Clientes app from pickup through final delivery
• In-app courier messaging: Direct communication between the recipient and the assigned courier for instructions or updates during delivery
• Delivery attempts: Up to two attempts before the shipment is processed for return to the original sender
• Weekend delivery: Available Monday through Sunday, 8 a.m. to 10 p.m.
• Multiple pickup locations: Merchants can register up to 20 warehouse or dispatch addresses on the platform

What should I do if my Ivoy parcel is lost or damaged?

For late delivery on the Express service, iVoy applies an automatic refund that is built into the service contract. When the guaranteed 90-minute window is missed, the refund is issued without requiring the customer to file a separate claim. This automatic mechanism is distinct from the standard process that applies to lost or damaged parcels. For those situations, the customer must contact iVoy's support team directly, providing the shipment reference number, a description of the contents and their declared value, and photographic evidence of any physical damage where applicable. Specific deadlines for filing claims and the exact compensation limits are not fully detailed in publicly available sources.

Customer support is reachable by phone, email, and in-app live chat through the iVoy Clientes app, with hours running Monday through Friday from 9 a.m. to 6:30 p.m. Independent user reviews on logistics aggregator platforms give iVoy low average ratings, with common complaints including packages marked as delivered when recipients report non-receipt, disputed delivery attempt records, and difficulty reaching support in a timely manner. These patterns point to a gap between the platform's technical capabilities and the consistency of execution at the courier level.

• Automatic refund (Express service): Issued automatically when the 90-minute delivery window is missed, with no formal claim required
• Claims for loss or damage: Contact iVoy support directly with the shipment reference number, a description of the contents and their declared value, and photographs of any damage where applicable
• Phone support, Mexico City: +52 55 1253 4869, Monday through Friday, 9 a.m. to 6:30 p.m.
• Phone support, Monterrey: +52 81 1253 4869, Monday through Friday, 9 a.m. to 6:30 p.m.
• Email: Available as a contact channel for claims and general inquiries
• In-app live chat: Accessible through the iVoy Clientes mobile app during support hours

Does Ivoy handle international shipments and customs formalities?

iVoy does not offer international shipping services. The platform is designed exclusively for intra-city delivery within the Mexican cities it serves, and no cross-border service exists in any publicly documented form. Customs clearance, international shipping documentation, and import and export formalities do not apply to iVoy's model, as all shipments originate and conclude within Mexico. Shippers who require delivery across international borders must engage a separate international carrier for that portion of the route, as iVoy handles only the domestic, urban leg of any logistics chain.

Expansion to neighboring countries has been mentioned in investor and media contexts, but no confirmed cross-border service had been established as of the most recent available sources. Third-party logistics analysts classify iVoy as a carrier that provides fulfillment services exclusively from and within Mexico. The company's stated long-term priorities center on expanding coverage to additional Mexican cities rather than on establishing cross-border operations in the near term.

Understanding tracking statuses

iVoy provides real-time tracking through a dedicated tracking portal and through the iVoy Clientes mobile app, available on iOS and Android. The tracking system is built on Firebase, Google's real-time database platform, and requires JavaScript to function in a browser. Shipments can also be tracked through major third-party aggregator platforms including Synctrack. The tracking number format varies depending on the service type and integration method. Observed formats include a 19-digit numeric string, a two-letter prefix followed by 6 to 12 digits, and alphanumeric strings ranging from 5 to 30 characters.

As a shipment moves through iVoy's network, different statuses appear in the tracking interface to mark each operational event from label creation through final delivery or return to sender. The statuses are recorded in Spanish, as the platform operates exclusively within Mexico. Up to two delivery attempts are made before a package is processed for return to the original sender, and each stage of that process has a corresponding status visible in the tracking system.