Kerry Express tracking

What is Kerry Express?

Kerry Express is a regional express parcel delivery brand operating across Southeast Asia and Greater Asia, functioning as the express delivery arm of Kerry Logistics Network Limited, a Hong Kong-listed global third-party logistics company. The brand focuses on last-mile parcel delivery, with particular strength in e-commerce fulfillment, cash on delivery operations, and cross-border logistics within Asia. Kerry Express serves business-to-consumer, business-to-business, and consumer-to-consumer segments across multiple markets, making it one of the most widely used parcel carriers in the region.

The corporate roots of Kerry Express trace back through several distinct entities. Kerry Logistics Network grew out of the Kerry Group, the conglomerate controlled by the Robert Kuok family of Malaysia and Hong Kong, and was eventually listed on the Hong Kong Stock Exchange. The Hong Kong express delivery unit traces its origins to TGX, a courier company established in 1990 that joined Kerry Logistics Network in 2012 and was formally renamed Kerry Express Hong Kong Limited in April 2016. The Malaysian entity has an even longer lineage, originating as ABX Express, a domestic carrier founded in 1984 in East Malaysia, which joined Kerry Logistics Network in 2015.

The most prominent chapter in the Kerry Express story belongs to the Thailand operation, founded in Bangkok in 2006. Over the years that followed, it grew to become Thailand's largest private express delivery company and the country's leading cash on delivery operator. In December 2020, Kerry Express Thailand became the first parcel delivery company to list on the Stock Exchange of Thailand trading under the ticker KEX at an IPO price of 28 Thai baht per share. Shares surged 132% on the first trading day, and the IPO raised approximately 8.1 billion Thai baht net. A further transformation came in February 2021, when S.F. Holding Co., Ltd., the parent of SF Express, China's largest domestic courier, announced the acquisition of a 51.8% stake in Kerry Logistics Network for approximately $2.3 billion, a deal completed in September of the same year.

As of 2024 and 2025, the various Kerry Express entities across Asia are undergoing a unified rebranding to the name KEX Express, consolidating the group's brand identity across all markets. The Thai entity formally changed its legal name to KEX Express Thailand Public Company Limited in July 2024, while the Hong Kong entity completed its own rebranding to KEX Express Hong Kong Limited in March 2025. Despite this transition, the Kerry Express name remains in active use across tracking systems, mobile applications, and customer communications during the changeover period.

• Founded: Hong Kong entity (TGX) in 1990; Malaysia entity (ABX Express) in 1984; Vietnam entity in 2001; Thailand entity in 2006
• Headquarters (Group): Hong Kong, under Kerry Logistics Network Limited, listed on the Hong Kong Stock Exchange (ticker 636.HK)
• Headquarters (Thailand): 89 Chao Phya Tower, 9th Floor, Bang Rak District, Bangkok 10500, Thailand
• Headquarters (Vietnam): Pico Plaza, Tan Binh District, Ho Chi Minh City, Vietnam
• Parent company: Kerry Logistics Network Limited, majority-owned by S.F. Holding Co., Ltd. (parent of SF Express) since September 2021
• Stock listings: Kerry Logistics Network on the Hong Kong Stock Exchange (ticker 636.HK); KEX Express Thailand on the Stock Exchange of Thailand (ticker KEX)
• Brand transition: All markets rebranding from Kerry Express to KEX Express, with Malaysia completed in October 2022, Thailand in July 2024, and Hong Kong in March 2025
• Notable distinction: First parcel delivery company to list on the Stock Exchange of Thailand December 2020

Which countries does Kerry Express deliver to?

Kerry Express operates directly in several countries and territories across Southeast Asia and Greater Asia under its own brand and infrastructure. In Thailand the flagship market the carrier covers virtually the entire country with a network of over 29,000 service points, encompassing dedicated KEX parcel shops, 7-Eleven convenience stores, and Lotus's supercenters. This density of access enables the company to deliver to 99.9% of the Thai population, with operations running seven days a week including weekends and public holidays.

Beyond Thailand Kerry Express maintains dedicated national operations in Hong Kong, Vietnam, Malaysia, Cambodia, Indonesia, and Taiwan. The Hong Kong entity covers domestic last-mile delivery across the territory with a fleet of over 60 vehicles and also handles cross-border operations connecting to mainland China, Taiwan, Thailand Vietnam, Malaysia, and Cambodia. The Vietnam operation is headquartered in Ho Chi Minh City with over 120 service points spread across the country and established partnerships with e-commerce platforms including Tiki, Zara, and Zalora. The Malaysian entity, operating under the KEX Express name since October 2022, maintains over 700 service touchpoints nationwide and a fleet of over 2,500 branded trucks.

At the international level, Kerry Express Thailand extends cross-border delivery to all provinces of mainland China, Hong Kong, Macau, Taiwan, and over 45 countries worldwide. This international reach is substantially supported by the SF Express partnership, which allows the network to draw on SF's domestic infrastructure for province-level coverage inside China. At the group level, Kerry Logistics Network maintains a presence across 59 countries and territories, encompassing Southeast Asia, Greater China, India, the CIS region, the Middle East, and Latin America.

• Thailand: Nationwide coverage reaching 99.9% of the population, with over 29,000 service points including 7-Eleven branches and Lotus's supercenters
• Hong Kong: Full domestic coverage with a fleet of over 60 vehicles, plus cross-border links to mainland China, Taiwan, Thailand Vietnam, Malaysia, and Cambodia
• Vietnam: National network of over 120 service points headquartered in Ho Chi Minh City, with e-commerce partnerships including Tiki, Zara, and Zalora
• Malaysia: Nationwide delivery through over 700 service touchpoints and a fleet of over 2,500 branded trucks, operating under the KEX Express name since October 2022
• Cambodia and Indonesia: Listed within the Kerry Express operational footprint in Southeast Asia
• Taiwan: Served through Kerry TJ Logistics, operating 13 stores across western Taiwan from Taipei to Kaohsiung, with ISO 9002 quality certification
• International (cross-border from Thailand): Delivery to all provinces of mainland China, Hong Kong, Macau, Taiwan, and over 45 countries across East and Southeast Asia and beyond
• Group presence: Kerry Logistics Network operates across 59 countries and territories, including Southeast Asia, Greater China, India, the CIS region, the Middle East, and Latin America

What are the Kerry Express services and delivery times?

Kerry Express offers its widest range of services in Thailand where the business has the deepest infrastructure and the longest operational track record. The flagship offering is Standard Next-Day Delivery, providing nationwide last-mile parcel delivery with next-business-day service from Bangkok to upcountry destinations and a two-working-day timeframe for upcountry-to-upcountry routes. The company reports a 97% first-attempt delivery success rate and operates seven days a week including public holidays. AM Express, available through KEX parcel shops, guarantees delivery before noon on the scheduled delivery date for senders who require morning arrival.

Cash on Delivery is one of Kerry Express Thailand's defining services and a primary reason for its strong position in the Thai e-commerce market where many buyers prefer to pay on receipt rather than in advance. Couriers collect payment from the recipient at the point of delivery on behalf of the seller, with a surcharge of 2.4% of the declared product value per parcel and a maximum collection amount of 50,000 Thai baht per consignment note. Same-Day Delivery is also available in select zones for the most urgent domestic shipments.

The Hibox Smart Locker network, launched in January 2021 in partnership with Hive Box, deploys automated parcel lockers in condominiums, office buildings, BTS Skytrain stations, universities, and commercial buildings across Bangkok and the surrounding area, with a target of 2,000 locker units across Greater Bangkok. Lockers operate around the clock and provide a self-service pickup option for recipients who are not available during courier delivery windows. The carrier also offers Return Management for e-commerce sellers managing reverse logistics, and API Integration for direct technical connectivity with Shopee, Lazada, and other major Southeast Asian platforms, covering shipment creation, label printing, real-time tracking, and Cash on Delivery reconciliation.

In other markets, services are tailored to local conditions. Vietnam offers Standard Express with delivery in 1 to 2 days, 48-Hour Express in 3 to 4 days, and Road Cargo for bulky goods in 5 to 7 days, with Cash on Delivery available across all service tiers. The Hong Kong entity provides a Rush Courier service typically completed in under 3 hours, using a mixed fleet of small vans and larger trucks, alongside logistics fulfillment, cold chain delivery, intermodal transport, and customs clearance. The Malaysian entity operates a Seller Centre platform for e-commerce merchants and offers both digital Cash on Delivery and digital Freight on Delivery options.

• Standard Next-Day Delivery (Thailand): Nationwide last-mile delivery with next-business-day service from Bangkok to upcountry, or two working days for upcountry-to-upcountry routes
• AM Express (Thailand): Guaranteed delivery before noon on the scheduled delivery date, available at KEX parcel shops
• Same-Day Delivery (Thailand): Available in select areas for urgent shipments requiring same-day completion
• Cash on Delivery (Thailand Vietnam, Malaysia): Courier collects payment at delivery on behalf of the seller; in Thailand the surcharge is 2.4% of the declared product value with a maximum of 50,000 Thai baht per consignment note
• Hibox Smart Lockers (Bangkok metro): Automated 24-hour parcel lockers at BTS stations, condominiums, offices, and universities, launched January 2021 in partnership with Hive Box
• Rush Courier (Hong Kong): Direct pickup-to-delivery service typically completed in under 3 hours, with fleet options ranging from small vans to 9-ton trucks
• Standard Express (Vietnam): 1 to 2 day delivery timeframe for domestic shipments
• Road Cargo (Vietnam): 5 to 7 day service for bulky goods
• Return Management: Reverse logistics service for e-commerce merchants, routing customer returns through the existing national delivery network
• API Integration: Direct technical connectivity with Shopee, Lazada, and other major Southeast Asian platforms, covering shipment creation, label printing, real-time tracking, and Cash on Delivery reconciliation

What are the Kerry Express rates and maximum dimensions accepted?

Kerry Express calculates shipping charges based on whichever is greater between a parcel's actual weight and its volumetric weight, which is standard practice across the express delivery industry. This means that large but lightweight items may be charged at a higher rate than their physical weight alone would suggest, as the carrier prices based on the space the parcel occupies in the vehicle or sortation facility. Specific rate tables are accessible through the online price estimation tools on the Kerry Express and KEX Express platforms, which calculate fees based on entered weight, dimensions, origin, and destination.

In Thailand the rate structure divides deliveries into zones based on destination, separating Bangkok metropolitan deliveries from regional and remote locations. A remote area surcharge applies for harder-to-reach destinations, structured across three tiers according to parcel weight and total external dimensions. The Cash on Delivery add-on carries a separate surcharge of 2.4% of the declared product value per parcel, with a maximum collection cap of 50,000 Thai baht. Optional insurance coverage, called Extra Care, is available as an add-on providing protection up to 100,000 Thai baht for new items or up to 5,000 Thai baht for second-hand items, underwritten by MSIG Insurance Thailand through Rabbit Care Broker Company Limited.

• Pricing basis: Greater of actual weight versus volumetric weight, consistent with standard express carrier practice across all markets
• Destination zones (Thailand): Bangkok metropolitan area, regional destinations, and remote areas, each carrying distinct rate tiers
• Remote area surcharge tier 1 (Thailand): Applies to parcels up to 7 kg or with total external dimensions up to 90 cm
• Remote area surcharge tier 2 (Thailand): Applies to parcels from 7.01 to 20 kg or with total dimensions from 90.01 to 155 cm
• Remote area surcharge tier 3 (Thailand): Applies to parcels from 20.01 to 30 kg or with total dimensions from 155.01 to 205 cm
• Cash on Delivery surcharge (Thailand): 2.4% of the declared product value per parcel, with a maximum collection amount of 50,000 Thai baht per consignment note
• Extra Care insurance (Thailand): Optional add-on covering loss or damage up to 100,000 Thai baht for new items, or up to 5,000 Thai baht for second-hand items, underwritten by MSIG Insurance (Thailand)

What are the Kerry Express delivery options?

Home delivery is the default service across all Kerry Express markets. In Thailand couriers attempt delivery at the recipient's registered address, with the company reporting a 97% first-attempt delivery success rate. When a delivery attempt cannot be completed, the courier makes phone contact with the recipient. If no answer is received, the tracking system records the event and the parcel may be held for rescheduling. Recipients can request a postponed delivery date, which the system records accordingly, and cancelled or returned packages can be collected from the original parcel shop.

A defining characteristic of the Thailand operation is the scale of its service point network. With over 29,000 KEX service points including 7-Eleven convenience stores and Lotus's supercenters, both senders and recipients have access to a drop-off or collection location within reach of virtually any address in the country. This network is the result of agreements with the BTS Skytrain group, 7-Eleven, and Lotus's, which embedded Kerry Express into existing Thai commercial infrastructure. VGI Public Company Limited, the BTS Skytrain advertising and commerce arm, acquired a 23% stake in Kerry Express Thailand in 2018, making the carrier the exclusive express logistics partner of the Bangkok Mass Transit System.

In Bangkok and surrounding areas, the Hibox Smart Locker network provides a 24-hour self-service pickup alternative. Lockers are installed at BTS Skytrain stations, condominiums, office buildings, and universities. When a parcel is placed in a locker, the recipient receives a notification with a retrieval code that can be used at any time of day without coordinating with a courier. For senders, the KEX mobile application allows a courier pickup to be requested from a chosen address and time window, removing the need to visit a service point in person.

• Home delivery: Standard delivery to the recipient's address, with a 97% first-attempt success rate reported in Thailand
• Service point drop-off and pickup (Thailand): Over 29,000 locations including 7-Eleven and Lotus's branches, usable for both sending and receiving parcels
• Hibox Smart Lockers (Bangkok metro): Automated 24-hour lockers at BTS stations, condominiums, offices, and universities, accessed using a notification code sent when the parcel is loaded
• Courier pickup on demand: Bookable via the KEX mobile application, with the sender selecting a pickup address and preferred time window
• Failed delivery rescheduling: Recipients can request postponed delivery, with tracking statuses updated to reflect the new arrangement
• High-value parcel protocol (Thailand): For parcels valued above 20,000 Thai baht, a video recording of the unpacking must be made at delivery to preserve eligibility for damage claims

What should I do if my Kerry Express parcel is lost or damaged?

Kerry Express Thailand operates a claims resolution process marketed as a one-day claims policy, with the goal of resolving cases within a single business day. When a parcel is damaged, missing, or involved in an incident during the delivery process, the company sends a notification email to the sender and opens a resolution process. The Claims Centre operates Monday through Saturday from 08:30 to 17:30, while general customer service in Thailand is available seven days a week from 08:30 to 20:30. The domestic call centre shortcode is 1217, and the international phone number is +662 238 5558.

For parcels covered under the optional Extra Care insurance, the claims process involves the underwriting insurer MSIG Insurance Thailand with the policy administered through Rabbit Care Broker Company Limited. Coverage applies to loss or damage up to 100,000 Thai baht for new items, or up to 5,000 Thai baht for second-hand items. A required condition for claims on items valued above 20,000 Thai baht is that the recipient must have recorded a video of the unpacking at the time of delivery. Without this recording, claims for parcels in this value range cannot be processed.

Address correction requests require sender verification and may carry an additional fee before re-delivery can be arranged. Parcels that could not be delivered and were returned to origin can be collected from the parcel shop where the original shipment was processed. The tracking system updates return statuses throughout this process, allowing both sender and recipient to monitor the parcel's location. In Vietnam, customer service is available through the customer services channel specific to that market.

• Claims policy (Thailand): One-day claims resolution target with an email notification sent to the sender when a parcel is reported damaged or missing
• Claims Centre hours (Thailand): Monday to Saturday, 08:30 to 17:30
• General customer service hours (Thailand): Monday to Sunday, 08:30 to 20:30, reachable via call centre shortcode 1217 or international number +662 238 5558
• Extra Care insurance coverage: Up to 100,000 Thai baht for new items, up to 5,000 Thai baht for second-hand items, underwritten by MSIG Insurance (Thailand) through Rabbit Care Broker Company Limited
• Video unpacking requirement: Mandatory for insured items valued above 20,000 Thai baht, recorded at the moment of delivery to preserve claims eligibility
• Address correction: Requires sender verification and may incur an additional fee before re-delivery can proceed

Does Kerry Express handle international shipments and customs formalities?

Kerry Express Thailand provides cross-border delivery to all provinces of mainland China, Hong Kong, Macau, Taiwan, and over 45 countries worldwide. The international delivery capability draws heavily on the SF Express partnership established through S.F. Holding's acquisition of Kerry Logistics Network in September 2021. SF Express operates China's largest domestic courier network, and this relationship gives Kerry Express customers province-level coverage across all of mainland China, extending the reach of a Thai export shipment to destinations that would otherwise require a separate domestic carrier arrangement inside China.

Customs clearance is integrated into the cross-border service in Thailand Vietnam, and Hong Kong. The Hong Kong entity provides customs clearance for both imports and exports as a named service alongside its standard courier operations, and Kerry Logistics Network offers an insurance brokerage service to assist importers and exporters in navigating regulatory requirements across different origin-destination pairs. For heavy or oversized international shipments that fall outside standard parcel courier parameters, the group's broader third-party logistics platform supports intermodal transport combining air, land and sea freight.

At the group level, Kerry Logistics Network maintains a logistics presence across 59 countries and territories, spanning Southeast Asia, Greater China, India, the CIS region, the Middle East, and Latin America. This geographic spread means that complex international supply chains can in many cases be managed within the Kerry Logistics ecosystem, with Kerry Express handling the last-mile express component and the wider KLN network managing freight, warehousing, and customs formalities. Senders with questions about restricted items or duty responsibility for specific routes are advised to contact the country-specific customer service team directly, as requirements vary by origin-destination pair.

• International destinations (from Thailand): All provinces of mainland China, Hong Kong, Macau, Taiwan, and over 45 countries worldwide
• SF Express partnership: S.F. Holding's September 2021 acquisition of Kerry Logistics Network enables province-level China domestic coverage via SF Express infrastructure
• Customs clearance: Integrated into cross-border services in Thailand Vietnam, and Hong Kong, with standalone brokerage available through Kerry Logistics Network
• Intermodal transport: Air, land and sea freight combinations available through the KLN third-party logistics network for heavy or oversized international shipments
• Group geographic reach: Kerry Logistics Network operates across 59 countries and territories spanning Southeast Asia, Greater China, India, the CIS region, the Middle East, and Latin America

Understanding tracking statuses

When tracking a Kerry Express or KEX Express parcel, different statuses appear as it moves through the carrier's network. The tracking system is accessible through the official country-specific website, the KEX mobile application for iOS and Android, and third-party aggregators . No account or login is required to check a shipment's status. Only the tracking number provided at the time of dispatch is needed to retrieve the current position of the parcel.

Tracking number formats vary by market. The Thailand network uses alphanumeric codes typically beginning with three letters followed by digits, such as the prefix TBK followed by a numeric string, or a format combining letters, digits, and a country code suffix such as KE followed by numbers and TH at the end. The Vietnam market uses a distinct 9-digit numeric format that does not follow the alphanumeric pattern used in other markets. Tracking numbers are provided in shipping confirmation emails, SMS alerts, or printed receipts from the drop-off point.