Kohl's tracking

What is Kohl's?

Kohl's is an American department store retail chain founded in 1962, occupying a market position between high-end department stores and deep-discount retailers. The company sells clothing, footwear, accessories, beauty products, home goods, kitchen items, bedding, and toys across more than 1,100 store locations spread throughout the continental United States. Unlike traditional department stores, Kohl's operates in an off-mall format, placing its freestanding stores in suburban shopping centers where parking is convenient and foot traffic from neighboring retailers is reliable. The company is headquartered in Menomonee Falls, Wisconsin, and trades on the New York Stock Exchange under the ticker symbol KSS.

The origins of Kohl's trace back to Polish immigrant Maxwell Kohl, who opened a corner grocery store in Milwaukee, Wisconsin, in 1927. Over the following decades, he built that operation into the largest supermarket chain in southeastern Wisconsin. In September 1962, Maxwell opened the first Kohl's department store in Brookfield, Wisconsin, targeting shoppers who wanted better quality than a pure discounter but more accessible prices than the premium department stores of the era. British American Tobacco Company acquired a controlling interest in the corporation in 1972, and the entire corporation was sold to BATUS Inc. in 1979. A management-led used buyout in 1986 returned control to company leadership, after which the chain added 27 stores within two years. In 1988, the acquisition of 26 store locations from Chicago-based retailer MainStreet extended the chain's reach into Chicago's suburbs, the Twin Cities of Minnesota, and Michigan.

Kohl's went public on May 19, 1992, with 76 stores operating primarily in the Midwest. The following two decades brought expansion on a national scale. The chain entered the New York metropolitan area in 2000, moved into the Dallas-Fort Worth metroplex and California in 2003 with 28 new stores, reached the Pacific Northwest in 2006, and added 43 stores across the Southeast between 2005 and 2008. By May 2012, the company had become the largest department store chain in the United States by number of locations, surpassing longtime competitor JCPenney. In more recent years, Kohl's has concentrated on strategic partnerships and digital investment rather than physical expansion, including a returns program operated with Amazon and an in-store beauty format developed in partnership with Sephora.

• Founded: 1962, with the opening of the first Kohl's department store in Brookfield, Wisconsin (the founding family's retail roots date back to 1927 with Maxwell Kohl's grocery business in Milwaukee)
• Founder: Maxwell Kohl
• Headquarters: Menomonee Falls, Wisconsin, USA
• Stock exchange: New York Stock Exchange (NYSE), ticker symbol KSS
• Store count: Over 1,100 freestanding off-mall locations across the contiguous United States
• Store format: Off-mall, freestanding department store positioned in suburban shopping centers
• Product categories: Clothing, footwear, accessories, beauty products, home goods, kitchen items, bedding, and toys
• Notable partnerships: Sephora (in-store beauty shops), Amazon (third-party package returns), and Narvar and Inmar Post-Purchase Solutions (Return Drop service for brands including Carhartt, Hanes, and Levi's)
• Loyalty program: Kohl's Rewards (5% back on every purchase, 7.5% for Kohl's Card holders) and Kohl's Cash (promotional earn-and-redeem certificate program)

Kohl's competitive position rests on several concrete elements. The off-mall store format keeps occupancy costs lower than traditional mall-based department stores while keeping locations accessible to suburban shoppers. The Kohl's Cash promotional program encourages repeat visits by issuing earn-and-redeem certificates tied to defined spending windows. The company's physical store network is treated not just as retail space, but as a set of fulfillment nodes, return processing centers, and pickup points for online orders, a model that distinguishes it from purely digital competitors and from traditional department store operators that have been slower to repurpose their physical locations for e-commerce fulfillment.

Which countries does Kohl's deliver to?

Kohl's ships exclusively within the United States and does not offer direct international delivery. The physical store network spans the contiguous 48 states, though the company does not operate retail locations in Hawaii. For online orders, delivery extends to all 50 U.S. states including Alaska and Hawaii, as well as to PO Box addresses and APO/FPO military addresses. These non-contiguous and special destinations are served by standard ground shipping only, with no expedited service available, and delivery windows for these addresses extend to between 10 and 15 business days.

The national delivery network is supported by nine distribution centers and multiple e-commerce fulfillment centers positioned across the country. Six of these facilities are dedicated specifically to processing and shipping online orders. The fifth dedicated e-commerce fulfillment center opened in 2017 as part of a broader investment in online order handling capacity. Kohl's has periodically adjusted this network in response to changing demand patterns, including closing a fulfillment center in San Bernardino, California, when its lease expired after operating since 2010. The distributed placement of these centers reduces ground transit times by allowing orders to ship from facilities geographically close to the customer.

• Contiguous United States: All 48 continental states, served by all available service tiers including standard ground, 2-day, 1-day, and same-day delivery where applicable
• Alaska and Hawaii: Standard ground shipping only, with a delivery window of 10 to 15 business days. Expedited services and freight or White Glove delivery are not available to these states.
• PO Box addresses: Standard ground shipping only, with no expedited service available
• APO/FPO military addresses: Standard ground shipping only, 10 to 15 business days. Items classified as hazardous materials cannot be shipped to these addresses due to air transport safety regulations.
• International destinations: Not served directly by Kohl's. Customers outside the United States must use independent package forwarding services that provide a U.S. mailing address and handle the international portion of the shipment independently.

Items containing regulated or hazardous materials, such as pressurized spray cans, hairspray, and nail polish, cannot be shipped to Alaska, Hawaii, or APO/FPO military addresses. Deliveries to these destinations travel by air, and transport safety regulations prohibit certain pressurized or flammable goods in cargo holds. Affected product pages identify these restrictions before purchase. Standard non-hazardous items ship to all listed domestic destinations without restriction under the standard ground service tier.

What are the Kohl's services and delivery times?

Kohl's offers multiple shipping and fulfillment options for online orders, ranging from economy ground shipping to same-day delivery from a local store. The service tiers available at checkout depend on the destination address, the size and weight of the items ordered, and the time at which the order is placed. All orders are generally processed within one business day. Orders submitted after 1:00 PM CST are processed on the following business day, and holiday periods may extend both processing and delivery times beyond the standard windows listed for each tier.

• Standard Ground Shipping: The base service tier, delivered via UPS, FedEx, or USPS in 3 to 8 business days for continental U.S. addresses. This is the only option available for PO Box, APO/FPO, Alaska, and Hawaii destinations, where the window extends to 10 to 15 business days.
• 2-Day Shipping: An expedited service for standard-size packages, delivering within 2 business days to eligible addresses in the contiguous United States
• 1-Day (Next-Day) Shipping: The fastest home-delivery option, delivering eligible orders by the next business day to qualifying addresses in the contiguous United States
• Same-Day Delivery: Available through a partnership with Deliv, this service fulfills orders directly from a local Kohl's store and delivers to the customer's address on the same calendar day the order is placed, within applicable service areas
• Free Store Pickup (BOPIS): Orders are ready for collection within 2 hours of placement, provided the order is submitted at least 2 hours before the store closes. Available at all 1,100-plus Kohl's locations, with orders held for 7 days before being returned and refunded.
• Freight Delivery: For large or heavy items exceeding standard parcel carrier limits, delivered by a contracted national freight carrier in 7 to 14 business days. The carrier typically contacts the customer within 7 days of order placement to schedule a delivery appointment.
• White Glove Delivery: A premium freight tier in which the carrier brings the item to the customer's room of choice, unpacks it, removes all packing materials, and performs light assembly where applicable. The same 7 to 14 business day window applies. This service is not available to Alaska, Hawaii, or APO/FPO addresses.
• Room of Choice Delivery: A freight-level service that routes delivery to a specific room within the customer's home rather than to the doorstep or garage

The Buy Online, Pick Up In Store service underwent a notable update in 2022 when Kohl's deployed a self-serve pickup system across its store network. Under this setup, orders are individually bagged and placed in numbered bins inside the store. After the order is ready, the customer receives an email containing a four-digit code. Entering that code at a self-service kiosk inside the store displays the assigned bin number, allowing the customer to retrieve the order without waiting for staff assistance. This system reduces wait times during busy periods and makes pickup possible outside of traditional staffed service hours.

Same-day delivery is fulfilled directly from a local Kohl's store rather than from a regional fulfillment center, so availability depends on both the customer's proximity to a participating location and that store's current inventory for the items ordered. For standard parcel shipments routed through UPS SurePost or FedEx SmartPost, the original carrier hands off final-mile delivery to USPS, at which point a separate USPS tracking number becomes active alongside the original carrier number.

What are the Kohl's rates and maximum dimensions accepted?

Kohl's calculates shipping charges based on the service level selected, the destination, and the weight and dimensions of the items in the order. The cost for each service tier is displayed at checkout before the order is confirmed. For freight and White Glove delivery items, a surcharge specific to the delivery type is shown on the individual product page and in the shopping cart prior to purchase, giving customers a complete view of delivery costs before committing to the order.

• Free shipping threshold: Standard ground shipping is provided at no charge when the order total meets a qualifying minimum purchase amount, historically set at around $49, though this threshold may change during promotional periods
• 2-Day and 1-Day shipping rates: Calculated at checkout based on destination and package characteristics; exact rates vary by order
• Same-Day Delivery rate: Determined at checkout based on the local service area and order details
• Freight surcharge: Applied to large or heavy items requiring freight delivery, with the amount displayed on the product page before purchase
• White Glove surcharge: A separate premium charge for the White Glove service tier, displayed on the product page prior to purchase
• Maximum parcel dimensions: Governed by the standard restrictions of the assigned carrier (UPS, FedEx, or USPS); items exceeding those limits are automatically routed to freight delivery with separate pricing and service terms

For standard parcel shipments, Kohl's carrier partners apply their own weight and dimensional weight calculations to determine shipping costs and service eligibility. Dimensional weight is derived from the package's length, width, and height, with the greater of actual weight and dimensional weight used for billing purposes. Kohl's does not publish a single universal maximum weight or size for standard parcel orders, as the applicable limits are those of the assigned carrier for a given shipment. Items that exceed the carrier's maximums are directed to freight delivery automatically, where different pricing, scheduling, and service terms apply.

What are the Kohl's delivery options?

Kohl's provides several distinct methods for customers to receive purchases made online, ranging from standard home delivery to in-store and curbside collection. The options available at checkout depend on the destination address and the type of items being ordered. For large items that qualify for freight delivery, the reception process differs significantly from that of standard parcel shipments, particularly with respect to the scheduling requirements and the obligation for an adult to be present at the moment of delivery.

• Home delivery: The default option for online orders. The package is brought to the customer's address by UPS, FedEx, or USPS. A signature is not typically required for standard parcels unless the order value or item type mandates it.
• In-store pickup (BOPIS): The customer collects the order at the store's self-serve pickup area by entering a four-digit code at a kiosk to retrieve the assigned bin number. The order must be picked up by the original purchaser unless an alternate pickup person was designated at the time of ordering, with their first and last name provided. Orders are held for 7 days before being returned and refunded.
• Curbside pickup: Available at select Kohl's locations, allowing customers to have their order brought out to their vehicle in the store parking lot without entering the store
• White Glove freight delivery: For large items; the freight carrier delivers to the specified room within the home, unpacks the item, removes all packaging materials, and performs light assembly where applicable. A signature from a person 18 years of age or older is required on the delivery receipt.
• Amazon Returns at Kohl's: Eligible Amazon returns can be dropped off at Kohl's store locations without a box or label. Kohl's associates handle packing, labeling, and shipping of the return. Program availability may vary by location.
• Return Drop service: Kohl's accepts returns from partner brands including Carhartt, Hanes, and Levi's at over 1,100 stores nationwide through a program operated in partnership with Narvar and Inmar Post-Purchase Solutions

For freight and White Glove deliveries, a scheduling step precedes the actual delivery. The freight carrier typically contacts the customer within 7 days of order placement to arrange a delivery appointment during which an adult aged 18 or older must be present to sign the delivery receipt. Customers receiving freight shipments are advised to inspect both the item and its packaging at the moment of delivery and to note any visible damage on the receipt before signing, as this documentation is required to support any subsequent claim for damage that occurred during transport.

If a freight delivery truck cannot safely access the customer's driveway, the carrier may be unable to complete the delivery. For standard parcel deliveries where a delivery attempt cannot be finished, the carrier follows its own redelivery procedures, which may include leaving the package in a secure location, attempting redelivery on a subsequent business day, or holding the package at a local facility for pickup by the recipient.

What should I do if my Kohl's parcel is lost or damaged?

Kohl's handles claims for lost, damaged, and incomplete orders through its customer support team, reachable by phone at 844-564-5701 or through a live chat feature accessible on the Kohl's website. The Kohl's mobile app also provides access to order management and support functions. For issues with damaged goods, visiting a physical Kohl's store with the item and its original invoice is described as the fastest path to resolution, as a store associate can process an exchange or refund on the spot without requiring the item to be mailed back to a returns center separately.

• Lost or non-delivered packages: If tracking shows delivery confirmed but the package has not been received, contact Kohl's customer service and also contact the shipping carrier separately, as the carrier may hold additional delivery confirmation details not reflected in the Kohl's order status display
• Damaged items: Initiate a return online through the Kohl's account portal or bring the item and its invoice to a local Kohl's store for an immediate exchange or refund. For freight deliveries, any visible damage must be noted on the delivery receipt at the time of delivery.
• Missing items from an order: Contact Kohl's customer support to determine whether the missing items were shipped from a separate fulfillment location and will arrive independently. If the items are no longer available, a refund is issued for those products.
• Mail-in returns: Print a packing slip from order history, securely pack the item with all original tags and packaging, and ship it to the Kohl's Return Center at the customer's own expense. Kohl's does not provide prepaid return shipping labels for mail-in returns.
• In-store returns: Bring the item to any Kohl's location. A store associate will handle packing, labeling, and shipping of the return at no charge. Items purchased in a physical store can only be returned to a store, not via mail.
• Refund processing time: Refunds may take up to 30 days after Kohl's receives the returned item, and are applied to the original payment method used for the purchase
• Contact channels: Phone at 844-564-5701, live chat via the "Ask Us" feature on the Kohl's website, and the Kohl's mobile app

For freight and White Glove deliveries, the procedure at the moment of delivery is particularly consequential. Customers are instructed to inspect the item and its packaging before signing the delivery receipt, and to write a description of any visible damage on the receipt before the delivery associate leaves. Once the receipt is signed without noted damage, pursuing a claim for transit damage becomes considerably more difficult. If the packaging shows signs of significant impact, the customer has the option to refuse the delivery and contact Kohl's customer support to arrange a replacement shipment.

Does Kohl's handle international shipments and customs formalities?

Kohl's does not offer international shipping. The Kohl's online store is a U.S.-only platform, and all orders ship exclusively to U.S. domestic addresses. There is no Delivered Duty Paid option, no customs documentation processing, and no cross-border delivery service of any kind offered directly by Kohl's. Customers located outside the United States cannot place an order with a non-U.S. delivery address on the Kohl's platform.

International shoppers who wish to purchase from Kohl's must use independent package forwarding services. These services operate by providing the customer with a U.S.-based mailing address, often in a state with no sales tax, to which the Kohl's order is shipped. The forwarding service then consolidates packages and ships them to the customer's actual international address, handling export documentation, import customs clearance in the destination country, and payment of applicable import duties and taxes. Kohl's has no formal relationship with any package forwarding provider and takes no responsibility for the international portion of any forwarded shipment.

• International shipping: Not offered by Kohl's. The online store ships to U.S. addresses only.
• DDP and customs handling: Not available. Kohl's does not process international customs documentation or pre-pay import duties on behalf of customers.
• Package forwarding services: Independent providers such as MyUS, Planet Express, Reship, Global Shopaholics, and Borderoo offer U.S. mailing addresses and handle international reshipping. These services are not affiliated with Kohl's.
• Hazardous materials restrictions: Pressurized spray cans, hairspray, nail polish, and similar regulated items cannot be shipped to Alaska, Hawaii, or APO/FPO military addresses due to air transport safety regulations. Affected product pages display this restriction before purchase.
• APO/FPO military addresses: Served via standard ground shipping only, with a delivery window of 10 to 15 business days for eligible non-restricted items

Because Kohl's does not participate in the international leg of any forwarded shipment, its return policy and customer support procedures apply only to the original delivery to the U.S. forwarding address. Any damage, loss, or customs complications that arise after the package leaves the forwarding provider's U.S. facility are governed by the forwarding service's own policies rather than those of Kohl's. Customers using forwarding services should review those policies before placing an order to understand the terms that apply to the international portion of their shipment.

Understanding tracking statuses

Kohl's does not operate its own carrier network. Parcels are handled by third-party carriers including UPS, FedEx, and USPS for standard shipments, and by contracted freight carriers for large items. Tracking a Kohl's order involves two distinct layers, the internal Kohl's order status, which reflects the fulfillment process up to the point of carrier handoff, and the carrier's own tracking system, which takes over once the package has been physically collected. Both types of status can be accessed through the Kohl's website, the Kohl's mobile app, or the shipping confirmation email, which contains a direct link to the carrier's tracking page.

Tracking number formats follow the conventions of the assigned carrier. UPS tracking numbers are typically 18 characters beginning with "1Z." FedEx uses 12-digit numbers for Express and Ground shipments. USPS domestic tracking numbers run 20 to 22 digits in length. For shipments routed through UPS SurePost or FedEx SmartPost, the original carrier hands off final-mile delivery to USPS, at which point a separate USPS tracking number becomes active alongside the original carrier number. Third-party aggregators such as can combine status updates from multiple carriers into a single tracking view for customers who prefer a consolidated display.