Lalamove tracking

What is Lalamove?

Lalamove is a technology-driven, on-demand intra-city logistics platform founded in Hong Kong in December 2013 under the original name EasyVan. Its founder, Chow Shing-Yuk, a Stanford University graduate and former professional poker player, identified a major inefficiency in Hong Kong's urban freight market which at the time relied almost entirely on telephone call centers and informal networks to connect shippers with van drivers. Chow reportedly seeded the venture with approximately HK$30 million in poker winnings to build a mobile-first platform capable of matching supply and demand for urban deliveries in real time.

The company rebranded from EasyVan to Lalamove in 2014, signaling its intent to expand beyond Hong Kong into markets where the original name carried no brand recognition. Between 2015 and 2017, the platform entered Taiwan, Singapore, and the Philippines, backed by Series A and B funding rounds totaling over $30 million. In 2019, Lalamove achieved unicorn status following a Series D round of $300 million that pushed its valuation above $1 billion. That same year, the company launched its first operations outside Asia by entering Brazil and Mexico. A Series F fundraise of $1.5 billion in 2021, led by Sequoia Capital China and Hillhouse Capital, valued the business at approximately $10 billion.

The parent holding company Lalatech Holdings operates the platform under two distinct brands, using Lalamove for all markets outside Mainland China and Huolala for Mainland China exclusively. Lalatech filed for an initial public offering on the Hong Kong Stock Exchange in 2023. The company reached profitability in 2022, a notable result given that many comparable delivery platform businesses continue to operate at a loss at scale. As of 2025, Lalamove is active in more than 400 cities across 14 markets and is recognized as the largest intra-city logistics platform in the world by gross transaction value.

• Founded: December 2013 in Hong Kong, originally as EasyVan, with rebranding to Lalamove in 2014
• Founder: Chow Shing-Yuk, Stanford University graduate and former professional poker player
• Headquarters: Hong Kong
• Parent company: Lalatech Holdings, which filed for an IPO on the Hong Kong Stock Exchange in 2023
• China brand: Huolala, used exclusively for Mainland China operations
• Market position: Largest intra-city logistics platform globally by gross transaction value
• Coverage: More than 400 cities across 14 markets as of 2025
• Profitability: Achieved in 2022
• Notable investors: Sequoia Capital China, Hillhouse Capital, MindWorks Capital, Shunwei Capital

Lalamove's operating model is built around direct point-to-point delivery within cities. Customers submit a booking through the mobile app or web platform, specify pickup and drop-off addresses, and select a vehicle type matched to their cargo. The platform then assigns an available nearby driver-partner, typically within minutes of the booking being placed. Unlike traditional parcel couriers that route shipments through warehouse sorting centers across multiple legs, Lalamove connects sender and driver directly without any intermediate consolidation, making it particularly well suited to same-day and urgent urban delivery needs across a wide range of cargo types and sizes.

Which countries does Lalamove deliver to?

Lalamove operates across three major regions, covering more than 400 cities and 14 markets as of 2025. Asia is the company's core and most established territory. In Hong Kong, where the platform was originally developed, service runs 24 hours a day, 7 days a week across the entire territory. Mainland China is served under the Huolala brand and constitutes the largest single market in the Lalatech group by volume. The platform does not rely on physical sorting infrastructure to define its reach in any given city; coverage is determined by the pool of registered driver-partners active on the app in that location.

Across Southeast and East Asia, Lalamove operates in Taiwan, Singapore, Malaysia, the Philippines, Thailand Vietnam, Indonesia, and Japan, the last of which was entered in August 2024. These are densely populated urban environments where demand for same-day on-demand logistics is high among both individual consumers and e-commerce merchants. In Latin America, the company launched in Brazil and Mexico in 2019, initially covering São Paulo, Rio de Janeiro, and Mexico City, establishing that the on-demand urban freight model transfers effectively to large cities outside Asia.

The EMEA region is the newest expansion frontier for the company. Turkey, specifically Istanbul, was entered in late 2024 as the 13th global market. The United Arab Emirates, covering Dubai and Sharjah, followed in May 2025 as the 14th market. Saudi Arabia was publicly identified by company executives in 2025 as an upcoming market entry. Operations in Germany have also been launched, pointing toward a broader presence on the European continent. Each new market is brought online using the same asset-light approach of recruiting local driver-partners rather than constructing physical delivery facilities.

• Asia: Hong Kong, Mainland China (Huolala brand), Taiwan, Singapore, Malaysia, Philippines, Thailand Vietnam, Indonesia, Japan (entered August 2024)
• Latin America: Brazil (São Paulo and Rio de Janeiro) and Mexico (Mexico City and further cities), both entered in 2019
• EMEA: Turkey (Istanbul, entered late 2024), United Arab Emirates (Dubai and Sharjah, entered May 2025), Germany
• Announced upcoming markets: Saudi Arabia, confirmed by company executives in 2025
• Total coverage: More than 400 cities across 14 markets as of 2025

Because Lalamove does not build sorting centers or regional distribution hubs when entering a new city, its expansion is governed by driver-partner recruitment and local regulatory approvals rather than capital construction timelines. Each market operates through the same app-based dispatch system, with pricing structures, vehicle categories, and operating norms adapted to local conditions. This approach allows the company to move from market announcement to live operations considerably faster than traditional logistics operators who must build physical infrastructure from the ground up.

What are the Lalamove services and delivery times?

Lalamove's service catalog is organized around on-demand intra-city freight with a tiered fleet structure that allows customers to select a vehicle sized to their specific cargo. The flagship offering is the Immediate or On-Demand Delivery service, through which customers place a booking, choose a vehicle type, and are matched with a nearby driver-partner typically within minutes of confirmation. This service runs 24 hours a day, 7 days a week with no scheduled downtime. Drivers proceed directly from the pickup address to the drop-off point, with most intra-city deliveries completed within 1 to 3 hours under normal conditions.

Scheduled Delivery allows customers to book a vehicle for a future pickup window, from as little as 30 minutes after booking up to 30 days in advance. This option is used primarily by businesses aligning logistics with e-commerce order cut-off times or with recurring delivery runs. Same-Day Delivery is available as a named service tier in markets including Hong Kong, where it offers a flat-rate product guaranteeing completion before the end of the business day at a transparent fixed price. Multi-Stop Delivery accommodates up to 20 drop-off locations within a single booking, with route optimization applied automatically by the platform.

Inter-city and long-haul freight services are offered in select markets, allowing businesses to send goods between cities within the same country on a direct, driver-managed trip without warehouse consolidation along the route. Moving services for home and office relocation are available in certain markets, using the platform's large-truck fleet as an alternative to traditional moving companies. For enterprise customers, Lalamove provides API integration with e-commerce and business management systems, including compatibility with platforms such as Shopify, enabling automated order creation, dispatch, and proof-of-delivery retrieval without manual intervention.

• Immediate / On-Demand Delivery: Available 24/7; driver matched within minutes; typical delivery completed within 1 to 3 hours for standard intra-city distances
• Scheduled Delivery: Pickup window bookable from 30 minutes to 30 days in advance; delivery timing highly predictable
• Same-Day Delivery: Flat-rate service guaranteeing delivery before end of business day, available in markets including Hong Kong
• Multi-Stop Delivery: Up to 20 drop-off addresses per booking with automatic route optimization
• Inter-City Freight: Direct, driver-managed delivery between cities in select markets, without warehouse consolidation
• Moving Services: Home and office relocation using large-truck fleet available in select markets
• Enterprise API Integration: Automated dispatch, tracking, and proof-of-delivery for businesses, with compatibility for platforms such as Shopify

Lalamove does not operate a conventional next-day parcel network. All deliveries are handled on a direct, driver-managed basis without consolidation through sorting centers, so there are no standard transit windows in the way traditional couriers define them. Weekend and public holiday delivery is fully available, as the platform runs continuously. For inter-city trips in markets where that service is offered, delivery times reflect the actual driving distance between origin and destination, but the shipment travels in a single uninterrupted trip with no intermediate warehouse stops.

What are the Lalamove rates and maximum dimensions accepted?

Lalamove calculates fares dynamically at the time of booking rather than applying a fixed universal rate table. The fare is determined by a combination of factors including the vehicle type selected, the distance between pickup and all drop-off points, the time of day, and the level of demand on the platform at that moment. During high-demand periods or when traffic congestion reduces driver availability, surge pricing applies. The total fare is made up of a base component covering the minimum charge for any booking and a distance component that scales with the route length.

Additional charges can apply for waiting time beyond a standard allowance, road tolls, parking fees, and optional services such as loading assistance. The commission retained by Lalamove on each transaction typically falls in the range of 10 to 20 percent depending on the market and service type, with the remainder paid directly to the driver-partner. Businesses using Lalamove for Business accounts may be eligible for volume-based pricing and dedicated account management depending on their order volume and market. Prices vary by city, and no single rate table applies across all locations.

• Sedan (United States): Maximum 90.7 kg; cargo area approximately 1 m x 61 cm x 70 cm
• SUV (United States): Maximum 272.2 kg; approximately 1.2 m x 1 m x 91 cm
• Pickup Truck (United States): Maximum 1,362.9 kg; approximately 1.5 m x 1.4 m x 1.2 m
• Cargo Van (United States): Maximum 2,0 kg; approximately 2.4 m x 1.8 m x 1.4 m
• Sprinter Van (United States): Maximum 3,0 kg; approximately 2.7 m x 1.7 m x 1.7 m
• Standard vehicles (Philippines): Maximum 200 kg; cargo area approximately 1.1 m x 61 cm x 76 cm for smaller vehicles
• Cargo Van (Philippines): Up to 1,000 kg for standard cargo van bookings

The vehicle fleet spans a wide range of capacities, from motorcycles for small lightweight parcels requiring maximum speed, through sedans, SUVs, and pickup trucks for mid-sized loads, up to cargo vans, Sprinter vans, and box trucks handling commercial freight of 1,000 kg and above. Customers are advised to check the Lalamove app at the time of booking for the fare applicable to their specific route, vehicle selection, and market as published rates differ between countries and are subject to change.

What are the Lalamove delivery options?

Lalamove operates exclusively on a door-to-door delivery model. The sender specifies a precise pickup address and the recipient specifies a precise delivery address. The assigned driver collects the goods directly from the sender and delivers them directly to the recipient's location without passing through any intermediate facility. There are no pickup lockers, parcel shop collection points, or post office pickup options of the kind offered by traditional parcel courier networks. All deliveries are made in person at the recipient's specified address by the driver assigned to that particular booking.

Customers can communicate with their assigned driver in real time through in-app messaging or direct calling within the Lalamove app, allowing for last-minute address adjustments or specific delivery instructions. The platform allows senders to share a live tracking link with recipients so they can monitor the driver's position and estimated arrival time without having the Lalamove app installed on their device. For business orders, proof of delivery is available in the form of a photo taken at the drop-off location. Electronic signatures can be obtained through the enterprise API integration for customers who require verifiable delivery confirmation.

If the recipient is not available at the time of delivery, the outcome is handled through direct communication between the driver and either the sender or recipient via the app. Lalamove does not maintain a standard redelivery infrastructure or locker redirect system of the kind operated by traditional parcel carriers. Scheduled delivery bookings reduce the risk of missed deliveries by giving recipients a more predictable arrival window. For multi-stop routes, individual time windows can be organized at the business level to improve recipient availability across each address on the route.

• Delivery model: Direct door-to-door; no intermediate sorting facilities or collection points
• Driver communication: In-app messaging and calling available throughout the delivery
• Recipient tracking: Shareable live tracking link providing real-time driver location and estimated arrival
• Proof of delivery: Photo capture at drop-off for business orders; electronic signature available via enterprise API
• Failed delivery resolution: Handled through in-app communication between driver, sender, and recipient; no standard redelivery slot booking or locker redirect service

What should I do if my Lalamove parcel is lost or damaged?

Lalamove provides a goods protection framework that varies by market combining automatic insurance with optional enhanced protection tiers. In the Philippines, every delivery automatically carries goods insurance up to PHP 20,000 for motorcycle deliveries and up to PHP 50,000 for all four-wheel vehicle types, including sedans, vans, and trucks, effective from January 2026. This automatic coverage requires no opt-in or pre-registration from the customer and applies to every order placed on the platform in that market without any additional action on the sender's part.

An optional enhanced program called Goods Protection Promises is available in markets including the Philippines and Malaysia. It is structured across three tiers. The Standard tier is a per-booking add-on fee that extends coverage up to approximately PHP 58,600. The Top-Up tier charges 0.07125 percent of the booking value and raises the coverage ceiling to PHP 8 million. The Opt-In tier, priced at 0.6075 percent of the insured sum, also covers up to PHP 8 million and explicitly extends to high-risk items including fine art, jewelry, precious metals, luxury goods, fragile items, and antiques.

Claims must be submitted within specific deadlines depending on the nature of the goods. For perishable items, the claim must be filed within 24 hours of delivery completion. For non-perishable items, the deadline is 3 business days from delivery, or within 24 hours in Malaysia. Under the Goods Protection Promises program, claims must be submitted via the prescribed claim form within 7 working days of the incident. The insurance provider then issues a decision, whether acceptance, rejection, or a request for additional information, within 30 working days of submission. Claimants must provide photographic evidence and proof of item value such as receipts or invoices, as incomplete or unreadable documents may result in claim denial.

• Automatic insurance (Philippines): Up to PHP 20,000 for motorcycle deliveries and up to PHP 50,000 for four-wheel vehicle deliveries, effective January 2026
• Goods Protection Promises - Standard tier: Per-booking add-on fee; coverage up to approximately PHP 58,600
• Goods Protection Promises - Top-Up tier: 0.07125 percent of booking value; coverage up to PHP 8 million
• Goods Protection Promises - Opt-In tier: 0.6075 percent of insured sum; coverage up to PHP 8 million, including fine art, jewelry, luxury goods, and antiques
• Claims deadline for perishable items: Within 24 hours of delivery completion
• Claims deadline for non-perishable items: Within 3 business days of delivery (within 24 hours in Malaysia)
• Goods Protection Promises claims deadline: Within 7 working days of the incident; decision issued within 30 working days of submission
• Required documentation: Photographic evidence and proof of item value such as receipts or invoices; incomplete or unreadable documents may result in claim denial
• Customer support: In-app live chat available 24/7 in most markets; phone support available in the United States; additional channels vary by market

Does Lalamove handle international shipments and customs formalities?

Lalamove's service model is built around intra-city logistics, meaning deliveries within a single city or metropolitan area. The company does not operate as an international courier in the manner of express carriers such as DHL, FedEx, or UPS. Cross-border shipping, customs clearance, international documentation, and duties and taxes fall entirely outside the scope of Lalamove's standard service offering. Customers requiring cross-border freight need to use a dedicated international carrier for that portion of the shipment rather than expecting Lalamove to handle export or import formalities.

In select markets, Lalamove offers inter-city domestic freight services connecting different cities within the same country, but these remain entirely domestic and involve no customs procedures. The company does not offer DDP, Delivered Duty Paid, arrangements, customs brokerage, or international customs documentation as part of its catalog. Because the platform is designed for same-day, point-to-point urban delivery, it does not maintain the infrastructure for long-haul international transit, freight forwarding, or multi-leg routing between countries.

Lalamove enforces a list of prohibited items across all markets and vehicle types. Items that cannot be shipped include illegal drugs and controlled substances, firearms, weapons and ammunition, hazardous materials and dangerous goods, live animals, unsealed or improperly contained chemicals, and contraband of any kind. Items that the platform can deliver include household furniture, electronics, food and beverages, groceries, fresh produce, flowers, cakes, musical instruments, sports equipment, building materials, auto parts, and general retail merchandise. Fine art, jewelry, luxury goods, and collectibles can be declared and covered under the Opt-In tier of the Goods Protection Promises program for customers who insure them appropriately.

• Service scope: Intra-city and domestic inter-city deliveries only; no cross-border international shipping
• Customs handling: Not offered; no customs clearance, DDP arrangements, or international documentation services
• Prohibited items: Illegal drugs, firearms and ammunition, hazardous materials, live animals, unsealed chemicals, contraband
• Eligible items: Furniture, electronics, food and beverages, groceries, fresh produce, flowers, cakes, musical instruments, sports equipment, building materials, auto parts, general retail goods
• High-value items: Fine art, jewelry, luxury goods, and collectibles can be covered under the Opt-In tier of the Goods Protection Promises program when declared and insured appropriately

Understanding tracking statuses

Lalamove uses an order-based tracking system rather than a parcel barcode system, reflecting its direct driver-managed delivery model. Each booking generates a unique Order ID that serves as the reference for monitoring the delivery from pickup to completion. Order IDs are strictly numerical, with no letters or special characters. The standard format is a 12-digit numerical code, though in some markets or following platform updates the identifier may extend up to 19 digits while remaining entirely numeric. The Order ID appears in the digital receipt issued at booking confirmation and is accessible in the order history section of the app.

Real-time tracking is provided through GPS integration within the Lalamove app, giving customers and recipients a live view of the driver's location on a map along with an estimated arrival time and the current order status. A shareable tracking link can be generated and sent to the recipient so they can follow the delivery without having the Lalamove app installed on their device. For multi-stop deliveries, tracking status updates cycle through each stop individually, providing visibility at each stage of the route rather than showing a single aggregated shipment status.