Landmark tracking

What is Landmark?

Landmark Global is an international logistics and parcel delivery company specializing in cross-border e-commerce shipping. Operating as the international logistics division of bpostgroup, Belgium's national postal services group, the company works with e-commerce businesses of all sizes to handle transportation, customs clearance, and last-mile delivery in destination countries from a single point of contact. The company is carrier-neutral, meaning it selects from a broad network of postal operators and private couriers depending on the destination rather than routing all parcels through a single delivery partner, covering more than 220 destinations worldwide.

The history of Landmark Global begins in 2004, when the company was founded in California, United States, with a focus on making cross-border parcel logistics more manageable for online retailers. At the time, international e-commerce was still developing rapidly, and Landmark Global built its early reputation around helping merchants ship across borders in a compliant and cost-effective manner. The company's trajectory changed significantly in January 2013, when bpost, Belgium's national postal operator, acquired a majority stake. This acquisition reflected bpost's strategy to strengthen its international e-commerce capabilities and extend its reach well beyond European borders.

Bpost completed the full acquisition of Landmark Global in 2016, purchasing 100% of the company's shares for an initial consideration of approximately $82 million, with additional earn-out payments tied to performance targets for 2016 and 2017. Following full integration, Landmark Global became part of the Bnode group structure, a logistics entity within bpostgroup comprising bpost, Landmark Global, and Paxon as distinct business units. This arrangement gave Landmark Global access to bpost's established European delivery network, postal injection capabilities, and the regulatory relationships that come with operating as a national postal operator. By the mid-2020s, the company had grown to operate from 25 locations across 11 countries.

• Founded: 2004, in California, United States
• Headquarters: Santa Barbara, California, USA for operations; parent group bpostgroup headquartered in Brussels, Belgium
• Parent company: bpostgroup (Belgium's national postal services group); part of the Bnode group structure alongside bpost and Paxon
• Destinations served: Over 220 countries and territories worldwide
• Operating locations: 25 locations across 11 countries in Europe, North America, and Asia
• Proprietary technology platform: Mercury, an end-to-end shipment management system available via web dashboard and API
• Key integration partners: ShipStation, Metapack, Scurri, ShipWise, and Shipium, allowing merchants to connect Landmark Global directly to their existing order management systems

Landmark Global's primary market is business-to-business, serving e-commerce merchants rather than individual consumers and acting as a logistics partner behind the scenes of online retail operations. Its client base ranges from high-volume global retailers to smaller online shops beginning to ship internationally. Key markets include the United States, Canada, the United Kingdom, Belgium, Germany, France, Australia, and the broader Asia-Pacific region. One particular area of strength is total landed cost calculation, which allows merchants to display accurate duty and tax figures to shoppers at the point of checkout, reducing unexpected charges upon delivery.

Which countries does Landmark deliver to?

Landmark Global delivers to more than 220 destinations worldwide, achieving this reach not through its own delivery fleets in every country, but by working with a carefully selected network of postal operators and private couriers for last-mile delivery in each destination market. This carrier-neutral model allows the company to route parcels through the most efficient available path at any given time, adapting to the specific postal infrastructure and regulatory environment of each country rather than applying a uniform approach to every international delivery.

In Europe, Landmark Global's core markets include Belgium, where the company benefits from deep integration with bpost's domestic delivery network, along with the United Kingdom, France, Germany, Spain, Italy, and the Netherlands. The company has operational hubs and fulfillment capabilities across the continent. In Belgium specifically, bpost has integrated over 1,000 electric vehicles into its delivery fleet as part of a broader sustainability push, with more than 40% of last-mile delivery vehicles now classified as eco-responsible through the use of ecozones and electric vans in urban delivery operations.

In North America, Landmark Global operates over a dozen fulfillment centers across the United States and Canada, handling order processing, picking, packing, and outbound cross-border shipping. The company offers dedicated cross-border services specifically tailored to the regulatory and logistical requirements of shipping between these countries and the rest of the world. In Asia, Landmark Global maintains facilities in China, Hong Kong, Japan, and Singapore, supporting outbound e-commerce flows from manufacturers and retailers in the region. The company also operates in Australia to support both inbound parcel flows and last-mile delivery in that market.

• Europe: Belgium, United Kingdom, France, Germany, Spain, Italy, Netherlands, and other European Union member states
• North America: United States and Canada, with dedicated cross-border services and over a dozen fulfillment centers in the region
• Asia: China, Hong Kong, Japan, and Singapore, with facilities supporting outbound e-commerce shipping
• Australia: Infrastructure in place for inbound parcel flows and last-mile delivery
• Rest of world: Over 220 destinations in total, reached through postal injection and local carrier partnerships

International shipments are routed through postal injection, where Landmark Global consolidates parcels and hands them off to the national postal network of the destination country for final delivery. A parcel destined for the United States will be transferred to a US domestic carrier for last-mile completion, a shipment to Germany may be distributed through Deutsche Post's network, and a parcel to the United Kingdom through Royal Mail or another contracted carrier. This handoff model means the actual delivery experience for recipients varies depending on which local partner handles their country.

What are the Landmark services and delivery times?

Landmark Global offers a range of services designed specifically for e-commerce businesses engaged in international shipping, with the portfolio spanning multiple tiers to accommodate different priorities around cost, speed, and tracking visibility. Cross-border shipping is the foundational service, covering the full logistics chain from pickup or injection at origin through customs clearance and final delivery at the destination address. Merchants can choose between tracked and untracked variants, as well as between Delivered Duty Paid and Delivered Duty Unpaid arrangements, depending on how duties and taxes are to be handled at the border.

Express and priority services are available for time-sensitive shipments, with transit times as fast as 1 to 3 business days on key corridors, particularly transatlantic and intra-continental routes. These services include full tracking visibility and are suited for higher-value goods or merchants whose customers expect rapid delivery. Economy services offer a cost-optimized alternative for less urgent shipments, typically using postal injection into destination country networks for last-mile delivery. Economy services still include tracking in their tracked variants but prioritize cost efficiency over speed, with standard transit windows of approximately 15 working days for most destinations, and 21 or more working days for certain countries.

• Cross-border shipping: Full-chain service from origin pickup through customs clearance to last-mile delivery, available as tracked or untracked and as Delivered Duty Paid or Delivered Duty Unpaid
• Express and priority services: Faster transit times of 1 to 3 business days on key routes, with full tracking included
• Economy services: Cost-optimized option with standard transit of approximately 15 working days to most destinations, or 21 or more working days for certain countries
• Fulfillment solutions: Managed warehousing and order fulfillment from Landmark Global's North American and regional centers, covering picking, packing, labeling, documentation, and outbound shipping
• Returns management: End-to-end international returns service with a configurable branded portal for shoppers, covering first-mile collection, customs clearance on the return shipment, and delivery back to the merchant's warehouse or designated hub
• Trade services: Customs brokerage, compliance consulting, and trade advisory for merchants navigating import regulations, tariff classifications, and duty optimization for their product categories

Delivery times within Europe are generally faster than intercontinental routes, with economy tracked services to European destinations typically completing in around 3 to 7 working days. Shipments to the broader rest-of-world category fall in the 5 to 14 working day range depending on the destination country's postal infrastructure. For domestic services within the United States and Canada, standard delivery typically completes in 2 to 5 business days, while express domestic tiers can complete in 1 to 2 business days. Weekend delivery and guaranteed delivery date options depend on the last-mile partner in the destination country and are not uniformly available across all markets.

What are the Landmark rates and maximum dimensions accepted?

Landmark Global does not operate on a flat-rate pricing structure. Shipping costs are calculated per shipment based on a combination of the destination country, the physical characteristics of the package in terms of weight and dimensions, and the service level selected. This variable pricing model means that the cost of each shipment reflects the actual routing, carrier, and handling complexity involved rather than applying a standardized rate regardless of origin, destination, or parcel size.

For packages where dimensions generate more volume than the actual weight would suggest, Landmark Global applies volumetric weight pricing. The volumetric weight is calculated by multiplying the length, width, and height of the parcel in centimeters and dividing the result by 6,000. The greater of the actual physical weight and the calculated volumetric weight is then used as the billable weight. This calculation method is standard practice in the international parcel industry for parcels that are large but light relative to their size.

• Maximum weight: 30 kg per parcel
• Heavy parcel service: A dedicated "World Heavy" service is available for parcels between 15 kg and 30 kg on international shipments
• Maximum linear dimension: 150 cm per individual side, whether length, width, or height
• Volumetric weight formula: Length (cm) multiplied by width (cm) multiplied by height (cm), divided by 6,000; the greater of the volumetric weight and the actual weight is the billable weight
• Service tiers available: Priority, economy, tracked, untracked, Delivered Duty Paid, and Delivered Duty Unpaid, each with its own rate structure

Multiple service levels are available within the same destination lane, allowing merchants to select the right balance of cost and speed for their product mix. Merchants with high shipment volumes typically negotiate contract rates directly with Landmark Global, as the company's primary market is business clients rather than occasional shippers. Rates vary not only by weight and destination but also by whether duties and taxes are prepaid under a Delivered Duty Paid arrangement or left for the recipient to settle under a Delivered Duty Unpaid model.

What are the Landmark delivery options?

Because Landmark Global operates primarily as a wholesale cross-border logistics provider serving business clients, the delivery experience at the recipient level is largely controlled by the last-mile carrier in the destination country. Landmark Global uses postal injection and local carrier partnerships to complete deliveries, which means options available to recipients such as re-delivery scheduling, signature requirements, and what happens when nobody is home vary by country and by the specific postal operator or courier handling the final mile.

Residential home delivery to the recipient's address is the primary delivery method for Landmark Global parcels, given the company's focus on direct-to-consumer e-commerce fulfillment on behalf of merchants. Consumer-facing options such as parcel locker networks, pickup point redirection, and time-slot selection are not consistently available as centrally managed features across all 220-plus destination markets. Where these capabilities exist, they are provided by the local last-mile carrier and may be accessible to merchants through destination-specific carrier integrations within their Mercury platform configuration.

• Standard residential delivery: Home delivery to the recipient's address is the primary method for direct-to-consumer e-commerce shipments
• Signature requirements: Governed by the local postal operator or private courier handling the final mile in each destination country
• Re-delivery options: Dependent on the last-mile delivery partner's standard procedures in the destination country, not managed centrally by Landmark Global
• Returns collection: Available through Landmark Global's returns management service, which includes first-mile collection from the consumer's address and return routing back to the merchant

What should I do if my Landmark parcel is lost or damaged?

When a Landmark Global parcel appears to be lost or arrives damaged, the first step is to contact the company's customer support team with the relevant shipment details. Because Landmark Global primarily serves business clients, e-commerce merchants, rather than individual consumers, claims and disputes are typically handled through the merchant's account relationship with Landmark Global rather than directly between the company and the end recipient. In practice, a recipient with a concern about their delivery should first contact the merchant, who then engages Landmark Global to investigate and file a formal claim if appropriate.

When raising an inquiry or claim, the relevant details to have on hand include the Landmark Global tracking number, which begins with the prefix LTN followed by 9 digits. The support team will also ask for basic identification information such as the recipient's name and the order ID to locate and investigate the shipment. For damage claims, supporting documentation typically includes photographic evidence of the damage, proof of the declared value of the goods, and the commercial invoice that was submitted with the shipment. Compensation terms, claim deadlines, and required documentation are governed by Landmark Global's published terms and conditions.

• Who to contact first: The merchant or online retailer who sent the parcel, as claims are typically processed through the business account rather than directly with the end recipient
• Tracking number format: LTN followed by 9 digits, for example LTN123456789, required when raising any inquiry with the support team
• Information required: Recipient name, order ID, and the tracking number as a minimum to locate the shipment in the system
• For damage claims: Photographic evidence of damage, proof of declared value, and the commercial invoice are typically required documentation
• US/Canada phone support: 888-205-2251
• Belgium/Europe phone support: +32 2 276 2500

Does Landmark handle international shipments and customs formalities?

International cross-border shipping is the foundational purpose of Landmark Global's business, and the company has spent over 15 years building customs clearance expertise across its key markets. Landmark Global maintains an in-house customs brokerage team responsible for customs clearance on behalf of its clients. This team handles regulatory compliance, tariff classification of goods, accurate calculation of duties and taxes, and the preparation and submission of required customs documentation. By keeping this function in-house rather than outsourcing to a third-party broker, Landmark Global maintains direct control over clearance speed and documentation accuracy.

Landmark Global offers both Delivered Duty Paid and Delivered Duty Unpaid, also referred to as Delivered at Place, shipping arrangements. Under a Delivered Duty Paid model, all applicable import duties and taxes are calculated and collected upfront at the merchant's checkout, with Landmark Global handling payment to customs authorities on the merchant's behalf. This eliminates unexpected charges for the recipient upon delivery. Under a Delivered Duty Unpaid arrangement, the recipient is responsible for paying applicable duties and taxes at delivery or at customs clearance in the destination country.

The company's customs team calculates total landed costs upfront, giving merchants the ability to display complete and accurate pricing to their international customers at the point of checkout. This covers product price, shipping costs, and all applicable duties and taxes in the destination country's currency, reducing cart abandonment caused by unexpected charges appearing after an order is placed. For returns flowing back through customs, Landmark Global's branded returns portal prompts end customers to submit customs declarations as part of the return process, keeping the reverse logistics flow compliant with import and export regulations.

• Customs handling: In-house customs brokerage team managing clearance, tariff classification, and documentation submission on behalf of merchants
• Delivered Duty Paid: Duties and taxes collected from the buyer at checkout; Landmark Global pays customs authorities on the merchant's behalf, with no charges due at delivery
• Delivered Duty Unpaid: The recipient pays applicable duties and taxes upon delivery or at customs clearance in the destination country
• Prohibited items: Coins, banknotes, currency notes, platinum, gold or silver, gems, jewelry, and other precious objects; additional dangerous goods prohibitions are outlined in Landmark Global's published operational guidelines
• Required documentation: Commercial invoices with accurate product descriptions, HS tariff codes, declared values, and country of origin information

Understanding tracking statuses

When tracking a Landmark Global parcel, different status messages appear as the shipment moves through the logistics network. These statuses are generated by the company's proprietary Mercury platform, which records tracking events from the moment a label is created at the merchant's warehouse through to final delivery at the recipient's address. Tracking information is available around the clock through the Mercury web dashboard or via the Mercury API, which allows merchants to monitor their entire shipment portfolio programmatically. Tracking numbers follow the format LTN followed by 9 digits, producing a 12-character alphanumeric reference. An alternative format used internally within the Mercury system for certain integrations begins with LPR.

The statuses below cover the main events that can appear during a shipment's journey with Landmark Global, from the initial order registration through to delivery or return. Some statuses appear alongside numeric subcodes that provide additional detail about specific events, including delay codes and damage notifications. A complete list of all event codes and subcodes is available within Landmark Global's official Mercury developer documentation.