Lebanon Post tracking

What is Lebanon Post?

LibanPost, officially registered as LibanPost SAL, is the national postal operator of Lebanon and holds the government concession to operate the country's postal sector. The company was established in 1998 following a build-operate-transfer concession granted by the Lebanese government and functions as the country's de facto national post office. Based in Beirut, LibanPost handles approximately 20 million shipments annually through a network of more than 74 post offices spread across Lebanese territory. Its service portfolio covers more than 1,000 distinct offerings spanning mail delivery, express shipping, financial services, e-commerce logistics, and government services for 15 public institutions.

The history of Lebanon's national postal service reflects the turbulent events of recent decades. The Lebanese Civil War, which lasted from 1975 to 1990, left the country's postal infrastructure in considerable disarray. In the years that followed, the Lebanese government chose to rebuild the sector through privatization, selecting a build-operate-transfer model. In July 1998, a 12-year BOT contract was signed with a Lebanese-Canadian consortium that included the Canadian engineering firm SNC-Lavalin, Canada Post Systems Management Limited, and Lebanese investors. The newly formed LibanPost SAL was charged with rebuilding and operating the national postal network from the ground up.

Around 2001, the Canadian partners exited the venture following financial losses, and the company temporarily suspended operations before relaunching in 2002 under predominantly Lebanese ownership. By 2007, LibanPost had returned to profitability and entered a period of steady growth. In the early 2010s, ownership consolidated around two Lebanese business groups, M1 Group and Saradar Group. In 2013, LibanPost joined the EMS Cooperative, connecting its express mail operations to the global EMS network. The 2019 Lebanese financial collapse then reduced the company's workforce from approximately 900 to around 400 employees as the crisis deepened.

In response to the financial crisis, LibanPost launched an e-commerce platform that allowed Lebanese consumers to shop from international retailers and pay in Lebanese pounds, addressing the restrictions that had cut off access to USD-denominated banking services. From 2022 onward, the company entered a prolonged concession renewal process. A 2023 award to a competing bidder was annulled by Lebanon's Court of Audit in 2024 due to procurement violations and lack of transparency, leaving LibanPost operating under its expired concession terms while a new tender was being prepared.

• Founded: 1998, following the signing of a 12-year build-operate-transfer concession with the Lebanese government
• Headquarters: Beirut, Lebanon
• Legal name: LibanPost SAL
• Operating model: Private company operating under a national postal concession through a BOT framework
• Current ownership: M1 Group and Saradar Group
• EMS Cooperative membership: Since 2013
• Annual shipment volume: Approximately 20 million shipments per year
• Post office network: More than 74 post offices distributed across Lebanese territory
• Service portfolio: More than 1,000 services spanning postal, financial, e-commerce, and government offerings
• Government services: Intermediary for 15 Lebanese public institutions, with more than 150 digitized services and 350 sub-services

LibanPost's role in Lebanon extends well beyond standard mail delivery. The company functions as a key intermediary between citizens and government institutions, handling administrative transactions on behalf of multiple public agencies. Its post offices serve as financial service points at a time when Lebanon's banking sector has been severely disrupted, offering money transfers and bill payment services to the population. This combination of logistics operations and public services access gives LibanPost a presence in Lebanese daily life that goes considerably beyond what a typical national post office would provide in a more stable economic environment.

Which countries does Lebanon Post deliver to?

LibanPost operates a domestic network covering Lebanese territory, with post offices distributed across the country's major cities and regions. The company reaches over 5 million consumers and businesses domestically, operating five days a week through its branch network. The domestic infrastructure was built largely from the ground up following the 1998 BOT concession, as LibanPost was required to develop the postal network rather than simply inherit a functioning system left over from the Civil War era.

Internationally, LibanPost can send shipments to more than 200 countries and territories. This reach rests on two main frameworks. The first is membership in the Universal Postal Union, which connects national postal services worldwide through standardized bilateral agreements. The second is a set of direct partnerships with major private carriers including DHL, UPS, and FedEx, which handle international shipments across their own global logistics networks. Through the EMS Cooperative, LibanPost routes international express shipments to member countries via coordinated handling at both origin and destination.

• Lebanon (domestic): Full coverage across Lebanese territory through more than 74 post offices, serving over 5 million consumers and businesses
• Middle East and North Africa: Regional destinations including neighboring Arab countries and North African states through UPU membership and private carrier partnerships
• Europe: All European Union member countries, the United Kingdom, Switzerland and other European destinations via UPU and EMS Cooperative channels
• North America: The United States and Canada, with delivery coordinated through the UPU network and direct partnerships with DHL, UPS, and FedEx
• Asia-Pacific: Japan, Singapore, Australia, and other countries in the region accessible through EMS Cooperative agreements
• Global reach: More than 200 countries and territories worldwide through Universal Postal Union membership

The international shipment model follows the standard inter-postal cooperation pattern used by UPU member countries. A parcel sent from Lebanon is handled by LibanPost until it exits Lebanese territory, then transferred to the postal service of the destination country for final delivery. A shipment destined for the United States would be distributed by USPS, a parcel bound for Germany would be passed to Deutsche Post, and a package for the United Kingdom would be handled by Royal Mail. For incoming shipments, parcels sent by overseas retailers who do not normally ship to Lebanon can be routed through international hubs via the Click and Ship virtual addressing service, before passing through Lebanese customs and entering the local delivery network.

What are the Lebanon Post services and delivery times?

LibanPost's service range covers postal, express, financial, government, and e-commerce categories. The core mail products include standard letter and parcel mail for both domestic and international delivery, and registered mail, which provides an official acknowledgement of receipt and delivery confirmation. Standard mail targets price-sensitive customers without specific delivery speed requirements, while registered mail adds traceability and a documented proof of receipt for senders who need formal confirmation that their shipment has been completed.

The flagship international express product is Wassel Waffer, LibanPost's branded EMS service, launched after the company joined the EMS Cooperative in 2013. Wassel Waffer offers fast, fully traceable international delivery to most countries at a price point positioned as a reduced-cost alternative to private courier services. For domestic express shipments, LibanPost operates the PostXpress Network Service, which targets next-business-day delivery within Lebanon for time-sensitive packages. Both services cater to customers who need faster processing than standard mail provides but may not require the pricing of a full private courier arrangement.

For corporate clients, LibanPost launched the Swiffi platform in 2021, a web-based portal providing end-to-end tracking through a dedicated dashboard with SMS and email notifications at key delivery milestones. On the e-commerce side, the Click and Ship service allows Lebanese consumers to place orders from international online retailers and pay in Lebanese pounds, either through the online platform or in cash at a post office. This service was developed directly in response to the 2019 financial crisis, which had cut off many Lebanese consumers' access to international online retail by restricting their ability to make USD-denominated payments.

• Standard postal mail: Baseline domestic and international mail service for price-sensitive shipments without a guaranteed delivery timeline
• Registered mail: Available for domestic and international shipments, includes official confirmation of receipt and delivery acknowledgement
• Wassel Waffer (EMS): International express service through the EMS Cooperative network, positioned as a reduced-price alternative to private couriers
• PostXpress Network Service: Domestic express service targeting next-business-day delivery within Lebanon
• Swiffi B2B platform: Corporate shipping portal launched in 2021 with real-time tracking dashboard, SMS and email notifications, and integrated pickup scheduling
• Click and Ship: E-commerce import service for Lebanese consumers, allowing payment in Lebanese pounds for goods from international retailers not shipping directly to Lebanon
• Financial services: Money transfers and bill payment available at post offices across Lebanon
• Government services: Transactions on behalf of 15 Lebanese public institutions, covering more than 150 digitized services and 350 sub-services

For domestic shipments, standard mail delivers within approximately 3 to 4 working days. EMS and PostXpress express services target 24-hour delivery within Lebanon. For international outbound mail, standard services to nearby regions take around 7 to 9 working days. EMS to neighboring countries and Europe runs at approximately 3 to 4 working days. Shipments to North America via standard services can take 2 to 3 weeks, while EMS reduces that timeframe to approximately 7 to 10 working days for most destinations, with longer timelines possible for countries experiencing disruptions at the receiving end.

What are the Lebanon Post rates and maximum dimensions accepted?

LibanPost's pricing is structured around weight and distance parameters. Domestic services are priced by tier, with standard mail, registered mail, and express services each carrying different rates. For international shipments, the Wassel Waffer EMS service is positioned explicitly as a reduced-price option compared to private couriers such as DHL or FedEx, making it the primary choice for customers who want express international shipping at a lower cost. Corporate clients using the Swiffi B2B platform may access contract-based pricing depending on shipment volume and account agreement.

The maximum weight accepted for international parcel shipments is 30 kg. LibanPost handles two main weight categories for parcels, with small packages of up to 2 kg and heavier parcels classified separately. These two categories carry different tracking number prefixes, pointing to distinct processing paths within the LibanPost system. Specific dimension limits for individual shipments are not definitively available in public sources, and customers are advised to confirm current size restrictions directly with LibanPost before dispatching a shipment.

• Maximum international parcel weight: 30 kg
• Small packages: Up to 2 kg, assigned R-prefix tracking numbers in the format Rxxxxxxxxx LB
• Heavier parcels: From 2 kg up to 20 kg within the C-prefix tracking category, assigned tracking numbers in the format Cxxxxxxxxx LB
• EMS shipments: Handled under E-prefix tracking numbers in the format Exxxxxxxxx LB, with weight limits governed by EMS Cooperative standards
• Dimension limits: Not publicly specified; customers are advised to confirm size restrictions directly with LibanPost before shipping
• Pricing model: Weight-based and distance-based tiers for domestic and international services, with contract pricing available for corporate accounts using the Swiffi B2B platform

What are the Lebanon Post delivery options?

LibanPost's primary delivery method is direct address delivery carried out by the company's delivery staff. For parcels that cannot be completed at the recipient's address, whether because of an absence or a specific instruction, the LibanPost post office network serves as a collection point where recipients can pick up their items. For incoming registered mail specifically, LibanPost provides a process through its website that allows recipients to arrange delivery of registered mail held at a post office, reducing the need to visit a branch in person to initiate the request.

Corporate clients using the Swiffi B2B platform have pickup scheduling integrated directly into the portal, allowing businesses to arrange collections without separate coordination. Notifications via SMS and email are sent at key delivery milestones to both senders and recipients on the Swiffi system. For e-commerce imports handled through the Click and Ship service, parcels are routed through international hubs before arriving at Lebanese customs and entering the final delivery network, with post offices serving as the end point of distribution if home delivery cannot be completed.

• Home delivery: Direct delivery to the recipient's address by LibanPost delivery staff
• Post office collection: Parcels available for pickup at a LibanPost branch when home delivery was unsuccessful or when a hold-for-pickup instruction was provided
• Registered mail delivery application: Online process for recipients to arrange delivery of registered mail held at a post office
• Swiffi B2B pickup scheduling: Integrated pickup arrangement through the Swiffi corporate portal, with SMS and email delivery notifications
• Click and Ship hub routing: International e-commerce parcels routed through international hubs before customs clearance and final delivery within Lebanon

What should I do if my Lebanon Post parcel is lost or damaged?

For parcels that appear lost, damaged, or significantly delayed, LibanPost provides a customer support channel accessible through an electronic form on the company's official website. Customer service operates from 8 AM to 5 PM Lebanon local time. Filing a claim requires documentation of the original shipment, including the tracking number and the declared value of the contents. LibanPost offers insurance coverage based on the declared value of parcels during transport, and this serves as the basis for any compensation paid in the event of confirmed loss or damage.

Specific filing deadlines and detailed compensation structures are not fully documented in LibanPost's public-facing materials. Customers dealing with complex cases or situations where the online form has not produced a resolution are advised to contact a local LibanPost post office branch directly. For international shipments, claims involving parcels that have crossed into another postal operator's network may require coordination between LibanPost and the postal service of the destination or origin country, depending on the direction of the shipment and at which point the issue occurred.

• Customer support form: Claims, complaints, and queries submitted through an electronic form on the LibanPost website
• Customer service hours: 8 AM to 5 PM Lebanon local time
• Required documentation: Tracking number, proof of shipment, and declared value of the parcel contents
• Insurance coverage: Available for the declared value of parcels during transport, forming the basis for compensation in confirmed loss or damage cases
• Local branch contact: Claims can also be raised directly at a LibanPost post office for cases not resolved through the online channel
• International claims: May require coordination with the postal operator of the destination or origin country for cross-border shipments

Does Lebanon Post handle international shipments and customs formalities?

LibanPost handles international outbound shipments to more than 200 countries and territories. For inbound shipments arriving in Lebanon, parcels pass through Lebanese customs before being transferred to LibanPost for final delivery. Lebanese customs calculates import duties using the CIF method, meaning duties are assessed on the combined declared value of the goods, the insurance, and the freight costs together. Lebanon applies a value-added tax of 11% on imports. Recipients are typically responsible for paying any applicable duties and taxes before their parcel is released for delivery.

For international EMS shipments, LibanPost's participation in the EMS Cooperative provides coordinated handling and express processing at member countries' customs facilities. Standard customs documentation is required for all international shipments, including commercial invoices, accurate product descriptions, and declared values. Incomplete or inaccurate documentation is a frequent cause of delays at Lebanese customs. For consumer goods purchased through international online retailers, the Click and Ship service routes parcels through international hubs, which then pass through Lebanese customs before final delivery within the country.

Items prohibited from international mail to and from Lebanon include illegal narcotics, firearms, explosives, counterfeit goods, and pornographic or indecent materials. Packages containing restricted items are subject to seizure by customs authorities. The list of restricted goods can change over time, and shippers are advised to verify current restrictions with LibanPost or Lebanese customs directly before dispatching international shipments. Items that fall into restricted categories may also be subject to additional handling requirements or documentation before they can be cleared at the border.

• Duty calculation method: CIF (Cost, Insurance, and Freight), with duties assessed on the combined value of goods, insurance, and freight costs
• Import VAT rate: 11% on all imports into Lebanon, payable by the recipient
• Maximum parcel weight: 30 kg for international shipments accepted by LibanPost
• Required customs documentation: Commercial invoice, accurate product description, and declared value for all international shipments
• Prohibited items: Illegal narcotics, firearms, explosives, counterfeit goods, and pornographic or indecent materials are not permitted in international mail to or from Lebanon
• EMS customs processing: International EMS shipments benefit from coordinated customs handling through the EMS Cooperative network at member countries' postal facilities

Understanding tracking statuses

When you track a LibanPost parcel online, different statuses appear as the shipment moves through the network. These indicators reflect the position and current state of the parcel at each stage of its journey, from initial registration at a post office to final delivery. LibanPost tracking numbers follow the Universal Postal Union standard 13-character format, consisting of two letters, nine digits, and the two-letter country code LB. The prefix letters indicate the service type, with R denoting small registered packages up to 2 kg, C for heavier parcels between 2 kg and 20 kg, and E for EMS express shipments.

Tracking updates may pause temporarily during weekends, public holidays, customs processing intervals, or peak shipping periods. Delays in the appearance of new tracking events are common when parcels are undergoing customs inspection at either the origin or destination end. For international shipments, once the parcel has been transferred to the postal service of the destination country, tracking updates are generated by that operator's system rather than by LibanPost directly. The frequency and detail of those updates will depend on the destination country's postal tracking infrastructure and its level of integration with the LibanPost system.