Lineclear tracking

What is Lineclear?

Line Clear Express and Logistics Sdn Bhd, known commercially as Lineclear or Line Clear Express, is a Malaysian courier and logistics company operating under the tagline "We Commit, We Deliver." The company provides domestic and international parcel delivery alongside freight forwarding, cold-chain services, warehousing, and fulfilment across Malaysia. It is a wholly-owned subsidiary of MMAG Holdings Berhad, a publicly listed company on the ACE Market of Bursa Malaysia under stock code 0034. Its customer-facing digital platform, Scan2Deliver, allows shipment booking, management, and tracking via web or mobile application without requiring account registration for basic queries.

The company was incorporated in 2015 and developed within the MMAG Holdings Berhad group, which itself traces its origins to 2003 under the name Ingenuity Consolidated Berhad, when it operated as an investment holding company and information technology product distributor. MMAG rebranded in January 2016 and redirected its strategy toward supply chain management as a core growth vertical. Through the late 2010s, Line Clear Express built out its physical network of hubs, depots, and retail access points across Peninsular Malaysia and into East Malaysia, eventually reaching a footprint of more than 15 major hubs, 29 depots, and 99 PitStop branch locations nationwide.

A significant development came in December 2020 when MMAG Holdings announced that Line Clear Express had signed a league agreement with SF Global Express (M) Sdn Bhd, the Malaysian subsidiary of SF International, a major Chinese integrated logistics operator with its own cargo aviation network. This partnership extended Line Clear's international reach to more than 200 countries by connecting it to SF International's aviation infrastructure and cross-border logistics capabilities, with particular strength on the Malaysia-China corridor. The company has also obtained ISO 9001:2015 certification for quality management and ISO 14001:2015 certification for environmental management, credentials that supported its expansion into corporate and government-linked contracts.

• Date of incorporation: 2015, as Line Clear Express Sdn Bhd, within the MMAG Holdings Berhad group
• Headquarters: Subang Jaya, Selangor, Malaysia
• Parent company: MMAG Holdings Berhad, listed on the ACE Market of Bursa Malaysia (stock code 0034)
• Network: More than 15 major hubs, 29 depots, and 99 PitStop drop-off and collection points across Malaysia
• Fleet: Over 800 delivery vehicles
• Warehousing capacity: Approximately one million square feet of warehouse space
• Daily processing capacity: More than 100,000 air waybills per day
• International coverage: Over 200 countries and territories through the SF International partnership
• Certifications: ISO 9001:2015 (Quality Management Systems) and ISO 14001:2015 (Environmental Management Systems)
• Technology platform: Scan2Deliver, available via web and mobile application

Lineclear positions itself primarily as a carrier for small and medium enterprises, e-commerce merchants, and individual shippers seeking affordable domestic delivery within Malaysia. The company's capacity to process more than 100,000 air waybills per day, combined with a fleet of over 800 vehicles and warehousing totalling approximately one million square feet places it among the larger independent logistics operators in the Malaysian market. In November 2024, the parent group also entered into a joint venture with Menzies Aviation Malaysia, extending its capabilities into airport cargo handling operations.

Which countries does Lineclear deliver to?

Line Clear Express serves the entirety of Malaysia as its primary market covering both Peninsular Malaysia and East Malaysia, which comprises the states of Sabah and Sarawak on the island of Borneo. Within Peninsular Malaysia, the carrier reaches all major states and urban centres, including Kuala Lumpur, Selangor, Penang, Johor, Perak, Negeri Sembilan, Melaka, Kedah, Kelantan, Terengganu, and Pahang. Sorting and hub operations are concentrated in the Shah Alam, Glenmarie, and Subang Jaya areas of Selangor, alongside secondary hub presence in Penang and Ipoh.

East Malaysia is served under a different delivery window than Peninsular Malaysia, reflecting the logistical demands of cross-sea shipping to Borneo. Standard deliveries to Sabah and Sarawak typically take between three and seven working days depending on the specific destination zone and proximity to major population centres. Remote postcodes and island addresses are classified separately as out-of-standard delivery zones, and Line Clear expressly states that it cannot guarantee its standard service levels for those locations. Shippers sending to these areas should account for extended transit times beyond the published figures.

• Peninsular Malaysia: Complete coverage across all major states including Kuala Lumpur, Selangor, Penang, Johor, Perak (Ipoh), Negeri Sembilan, Melaka, Kedah, Kelantan, Terengganu, and Pahang, with delivery within 1-3 working days
• East Malaysia (Sabah and Sarawak): Covered under standard service with delivery typically taking 3-7 working days depending on destination zone
• Remote and island areas: Served on a best-efforts basis outside the standard service-level agreement, with no guaranteed delivery timelines published
• International destinations: Over 200 countries and territories worldwide, routed through the SF International partnership
• Malaysia-China corridor: Handled with particular depth through SF International's direct aviation links and customs infrastructure between the two countries

For international shipments, Line Clear routes parcels through its agreement with SF Global Express (M) Sdn Bhd, the Malaysian arm of SF International, which itself covers more than 220 global destinations under its own network. This arrangement gives Line Clear access to SF International's flight operations and customs processing capabilities, making it possible to ship from Malaysia to destinations across Asia, Europe, North America, the Middle East, and Africa. The Malaysia-China corridor benefits most from this arrangement given SF International's established aviation infrastructure between the two countries.

What are the Lineclear services and delivery times?

Line Clear Express operates across several service tiers to meet the varying speed and handling requirements of domestic shippers. Same Day Delivery is available for urgent shipments within qualifying urban areas in Peninsular Malaysia, with the parcel dispatched and received within the same calendar day subject to cutoff times. Next Day Delivery guarantees arrival by the following business day for standard parcels sent to major cities and towns in Peninsular Malaysia, providing a reliable premium tier for time-sensitive e-commerce orders. Both services are priced differently from the standard domestic offering.

The standard domestic service for West Malaysia delivers within one to three working days and is the primary choice for cost-sensitive shippers and regular e-commerce merchants dispatching non-urgent orders. For East Malaysia destinations in Sabah and Sarawak, the standard service carries a timeline of three to seven working days depending on destination zone. Line Clear also operates a specialized cold-chain service called FreshBox for temperature-sensitive goods including fresh produce, seafood, and frozen items. FreshBox guarantees next-day delivery by 16:00 for major cities and towns in Peninsular Malaysia, provided the shipment is lodged before 12:00 noon on weekdays.

FreshBox is available in two packaging formats designed for different cargo types. The standard FRESHBOX is a thermal carton box intended for vegetables and fresh produce, while the FRESHPOLYBOX is a styrofoam box designed for seafood and frozen goods requiring stronger insulation. Both formats are subject to a maximum size of 70 cm by 50 cm by 50 cm. Island destinations and remote areas are excluded from the FreshBox service-level guarantee, and shippers must confirm eligibility before booking. An outskirt area surcharge applies for deliveries to peripheral zones, and weight overages beyond 20% of the maximum box capacity carry an additional charge.

• Same Day Delivery: Available for qualifying urban areas in Peninsular Malaysia, dispatched and received on the same calendar day subject to cutoff times
• Next Day Delivery: Guaranteed next-business-day delivery to major cities and towns in Peninsular Malaysia
• Standard Domestic (West Malaysia): Delivery within 1-3 working days for Peninsular Malaysia destinations
• Standard Domestic (East Malaysia): Delivery within 3-7 working days for Sabah and Sarawak, depending on destination zone
• FreshBox: Cold-chain service for fresh produce, seafood, and frozen goods, with next-day delivery by 16:00 and a 12:00 noon lodgement cutoff on weekdays, covering major Peninsular Malaysia cities only
• Reverse Logistics: Returns collection service enabling e-commerce merchants to arrange pickup from customers for return to the sender or fulfilment centre
• International Delivery: Cross-border shipments to over 200 countries routed through the SF International partnership
• Freight Services: Handling for heavier and bulkier commercial shipments outside standard parcel parameters
• Warehousing and Fulfilment (3PL/4PL): Short-term and long-term warehousing across approximately one million square feet of capacity, with pick-and-pack, order fulfilment, and inventory management options

Beyond parcel delivery, Line Clear offers warehousing and fulfilment under both third-party logistics (3PL) and fourth-party logistics (4PL) arrangements, allowing businesses to outsource their storage, picking, packing, and dispatch operations entirely. The company's warehouse capacity of approximately one million square feet supports both overflow storage and long-term fulfilment contracts. Transit insurance and customs clearance processing are available as service add-ons for shippers requiring additional protection or cross-border handling assistance.

What are the Lineclear rates and maximum dimensions accepted?

Line Clear Express calculates shipping charges based on the greater of actual weight or volumetric weight, following the standard practice across the Malaysian courier industry. The volumetric weight formula divides the product of a parcel's height, width, and length in centimetres by 6,000. Walk-in rates for customers dropping off without a pre-negotiated account start from approximately $6.50 per parcel for West Malaysia destinations and approximately $16.00 per parcel for East Malaysia shipments. All rates are subject to 6% Sales and Service Tax and vary by weight and destination zone according to the company's published rate sheet.

Courier pickup requires a minimum of five parcels per collection and operates daily between 2PM and 6PM. Customers using PitStop drop-off locations face no minimum quantity requirement, making that channel more accessible for individuals and low-volume merchants who do not ship in bulk. The company does not offer Cash on Delivery services. Pricing tiers are set out in the official walk-in rate sheet which is updated periodically and reflects current SST-inclusive charges.

• Maximum parcel weight: 30 kg per shipment
• Maximum combined dimensions: Total of length, width, and height must not exceed 280 cm
• Volumetric weight formula: Height (cm) x Width (cm) x Length (cm) divided by 6,000
• Walk-in rate (West Malaysia): From approximately $6.50 per parcel, subject to weight and zone
• Walk-in rate (East Malaysia): From approximately $16.00 per parcel, subject to weight and zone
• Sales and Service Tax: 6% applied to all published rates
• Courier pickup minimum: 5 parcels per collection, available daily between 2PM and 6PM
• Cash on Delivery: Not supported
• FreshBox outskirt surcharge: $20 per shipment for deliveries to peripheral zones
• FreshBox weight overage surcharge: $20 per box when exceeding 20% of maximum capacity
• FreshBox leak-proof packaging failure surcharge: Minimum $200 per shipment

The FreshBox cold-chain service carries additional surcharges beyond the base delivery rate. An outskirt surcharge of $20 applies to shipments heading to peripheral areas outside the core delivery zones. A weight overage surcharge of $20 is charged when a FreshBox parcel exceeds 20% of its stated maximum capacity. Shippers who fail to use leak-proof packaging as required by the FreshBox service terms face a minimum surcharge of $200, reflecting the stricter handling and cleanliness standards that apply to cold-chain deliveries of perishable goods.

What are the Lineclear delivery options?

Senders have two primary channels for handing over parcels to Line Clear Express. Courier pickup requires a minimum of five parcels per collection and operates daily between 2PM and 6PM at the sender's address, making it well-suited to regular e-commerce sellers dispatching multiple orders each day. The alternative is drop-off at one of the 99 PitStop locations spread across Peninsular Malaysia and East Malaysia, which carries no minimum quantity requirement and is available during each location's individual operating hours. A PitStop Locator tool on the official website helps senders identify their nearest drop-off point.

For recipients, the default service is door-to-door delivery to the address entered at the time of booking. If the recipient is not present when the courier arrives, the attempt is recorded as unsuccessful and re-delivery is typically scheduled for a subsequent date. Recipients may also collect their parcel directly from a Line Clear branch or depot in cases where delivery has not been completed. The company does not currently offer a customer-facing delivery time slot selection feature or package redirect service.

• Courier pickup: Available daily between 2PM and 6PM, with a minimum of 5 parcels per collection from the sender's location
• PitStop drop-off: Walk-in drop-off at any of 99 locations across Malaysia, with no minimum quantity requirement
• Home delivery: Standard door-to-door delivery to the recipient's address as the default service
• Branch self-collection: Recipients can collect parcels directly from a Line Clear branch or depot following an unsuccessful delivery attempt
• Re-delivery: Automatically scheduled following an unsuccessful first delivery attempt when the recipient is unavailable at the specified address

What should I do if my Lineclear parcel is lost or damaged?

Line Clear Express includes a default liability of up to $200 per parcel for loss or damage attributable to the carrier. Compensation in any successful claim is capped at $200 or the declared value of the parcel, whichever is lower. For shipments valued above $200, additional insurance coverage can be purchased at the time of booking, with the premium calculated based on the declared value stated by the shipper. The presence of declared value and purchased insurance coverage directly determines the maximum recoverable amount if a claim is approved.

For lost parcels, the formal process can only begin once Line Clear has officially declared the item lost. If the tracking status shows as delivered or completed but the recipient did not receive the parcel, the recipient must notify Line Clear within 48 hours of that status change. For damaged parcels, the 48-hour window begins from the moment the recipient takes physical receipt of the item. Claims submitted after this window are not accepted under Line Clear's standard terms, regardless of the circumstances involved.

Documentation requirements are a central part of the claims process. Damage claims require clear photographic evidence of the damage, ideally including photos taken both before shipping and at the time of receipt, alongside screenshots of the tracking history and original receipts or invoices confirming the declared value of the contents. Insufficient documentation is one of the primary grounds on which Line Clear rejects claims. Parcels containing prohibited or improperly declared items and shipments with inadequate packaging are also excluded from compensation regardless of the nature of the loss.

• Default liability: Up to $200 per parcel for loss or damage attributable to the carrier, capped at the declared value if lower
• Additional insurance: Available for items valued above $200, with the premium based on the declared shipment value
• Deadline for lost parcel claims: Within 48 hours of the tracking status changing to "Delivered" or "Completed"
• Deadline for damage claims: Within 48 hours of the recipient physically receiving the damaged parcel
• Required documentation (damage): Photographic evidence of damage, tracking history screenshots, and original receipts or invoices proving the contents' declared value
• Grounds for claim rejection: Prohibited or improperly declared contents, inadequate packaging, claims filed outside the 48-hour window, and insufficient documentation provided
• Customer support phone: 03-7890 3535 (main line) and 016-501 5050 (support hotline)
• Business hours: Monday to Friday, 10:00 AM to 5:00 PM, closed on weekends and Malaysian public holidays

Does Lineclear handle international shipments and customs formalities?

Line Clear Express handles international shipments through its league agreement with SF Global Express (M) Sdn Bhd, the Malaysian subsidiary of SF International, a Chinese logistics operator with its own cargo aviation network and customs clearance infrastructure. This agreement, announced in December 2020, connects Line Clear to SF International's network spanning more than 200 countries and territories worldwide. Cross-border shipments receive end-to-end tracking through the SF International platform, allowing both senders and recipients to monitor their parcels throughout the international transit period.

Customs clearance, required documentation, applicable duties, and tax obligations follow the regulations of the destination country and are processed according to SF International's established cross-border procedures. Line Clear also lists transit clearance as an available service add-on within its broader logistics portfolio, indicating that the company holds customs brokerage capabilities for import and export processing. For shippers needing guidance on specific documentation requirements, restricted items, or Delivered Duty Paid options for a particular destination country, contacting Line Clear directly is advised, as detailed customs guidelines are not fully published in the company's standard public documentation.

Understanding tracking statuses

When tracking a Line Clear Express parcel online, different status messages appear as the shipment moves through the delivery network. These updates are accessible through the Scan2Deliver platform on the company's website without requiring account registration or app installation. The statuses below cover the key stages of a parcel's journey from the initial booking by the sender through to final delivery at the recipient's address. Tracking updates can be delayed by several hours during peak seasons and public holiday periods, a delay that Line Clear acknowledges in its own service documentation.