Lion Parcel tracking

What is Lion Parcel?

Lion Parcel, formally known as PT Lion Express, is one of Indonesia's major domestic parcel delivery and logistics companies, operating as a wholly owned subsidiary of the Lion Air Group. The company was established on February 14, 2013, with the strategic purpose of extending the aviation conglomerate's existing air cargo infrastructure into the growing parcel delivery market. By building on the group's network of flight routes and cargo handling facilities, Lion Parcel was designed from the outset to offer delivery reach and speed that ground-only competitors cannot easily match across Indonesia's challenging archipelago geography.

The Lion Air Group itself was legally founded in 1999, with Lion Air commencing commercial flight operations on June 30, 2000. The group expanded steadily through the 2000s, adding Wings Air as a regional carrier in 2003 and launching Malindo Air in Malaysia in 2012. The creation of Lion Parcel in 2013 marked the group's entry into logistics services, capitalizing on cargo handling expertise already embedded within its aviation operations. Over the following decade, Lion Parcel grew its domestic coverage to reach 98% of sub-districts across all 34 provinces of Indonesia, building a network of more than 7,000 partner agents and deploying over 15,000 delivery couriers across the country.

In 2020, Lion Parcel expanded beyond Indonesia's borders with the launch of its Interpack international shipping service, extending delivery reach to more than 50 countries. The company also became notable for its adoption of GESITS-brand electric motorcycles for last-mile delivery, making it the first express delivery company in Indonesia to deploy electric vehicles in its courier fleet at scale. A dedicated mobile application offers customers real-time GPS tracking, digital proof of delivery, and integrations with major e-commerce platforms including an official presence on the Shopify App Store.

• Founded: February 14, 2013
• Legal name: PT Lion Express
• Headquarters: Jakarta, Indonesia
• Parent company: Lion Air Group, a privately held aviation conglomerate founded in 1999 and headquartered in Jakarta
• Domestic coverage: 98% of sub-districts across all 34 provinces of Indonesia
• International coverage: More than 50 countries through the Interpack service, launched in 2020
• Agent network: More than 7,000 partner agent locations nationwide
• Courier workforce: More than 15,000 delivery couriers
• Vehicle fleet: Approximately 3,000 vehicles, including GESITS electric motorcycles
• Environmental milestone: First express delivery company in Indonesia to deploy electric vehicles in its courier fleet at operational scale

Lion Parcel operates in one of the most logistically demanding markets in the world. Indonesia's geography spans more than 17,000 islands, and building a domestic delivery network that reaches 98% of sub-districts requires a combination of ground transport, air cargo, and inter-island coordination. The company's affiliation with the Lion Air Group provides direct access to air freight capacity across the group's domestic route network, giving Lion Parcel a meaningful operational advantage when connecting remote outer-island destinations that ground-only carriers find difficult or costly to serve.

Which countries does Lion Parcel deliver to?

Within Indonesia, Lion Parcel has established one of the country's most extensive domestic delivery networks, covering 98% of sub-districts spread across all 34 provinces. The depth of this coverage is demonstrated by its JAGOPACK land-based service, which reaches approximately 40,000 regions across the archipelago. Given that Indonesia comprises more than 17,000 islands, this level of penetration represents a substantial logistical achievement, made possible in large part by the air cargo capacity available through the Lion Air Group's domestic flight routes.

Internationally, Lion Parcel delivers to more than 50 countries through its Interpack service, which was launched in 2020. The service operates through the Lion Air Group's air freight infrastructure, with Asia representing the primary international market. Malaysia is the most thoroughly served international destination, with coverage extending to all West Malaysian states including Johor, Kedah, Kelantan, Melaka, Negeri Sembilan, Pahang, Penang, Perak, Perlis, Selangor, and Terengganu, as well as the federal territories of Kuala Lumpur and Putrajaya. The Jakarta to Kuala Lumpur air corridor is a confirmed operational route for international parcel movements under the Interpack program.

• Indonesia (domestic): All 34 provinces, 98% of sub-districts, approximately 40,000 delivery regions for standard services
• Malaysia: All West Malaysian states and federal territories, with a dedicated Malaysia portal for Interpack shipments
• Asia-Pacific: Multiple regional destinations served through the Interpack international service, with Asia as the primary international coverage zone
• Global reach: More than 50 countries in total across the Interpack portfolio

The advantage Lion Parcel holds over pure ground-logistics competitors is most visible in its ability to reach remote destinations within Indonesia. Outer islands and provinces distant from Java benefit from the flight connectivity of the parent group's airline operations, with cargo capacity on scheduled routes serving as the backbone for inter-island parcel transport. This integrated air-and-ground model is central to the company's ability to deliver across nearly the entire Indonesian territory within its stated transit windows.

What are the Lion Parcel services and delivery times?

Lion Parcel offers a tiered portfolio of domestic and international shipping services, each designed for a distinct combination of shipment type, required speed, and budget. The domestic lineup covers everything from standard land-based delivery to next-day guaranteed service, while the international offering extends cross-border delivery to more than 50 countries via air freight. Several domestic services are backed by the PASTI delivery guarantee program, which provides a refund of shipping costs if delivery exceeds the promised timeframe by more than one day.

• JAGOPACK: Standard domestic land-based delivery reaching approximately 40,000 regions, with an estimated transit time of 2 to 7 business days depending on origin and destination. Supports COD on shipping costs.
• REGPACK: Express domestic service using air transport for inter-city legs, with an estimated transit time of 1 to 2 business days. Backed by the PASTI delivery guarantee.
• BOSSPACK: Premium domestic tier with priority handling at each processing point, dedicated customer service, and double transaction reward points. Estimated delivery in 1 to 2 working days. In the event of a delay, the PASTI program provides double reimbursement of shipping costs.
• ONEPACK: Next-day delivery guarantee for major cities. Packages dropped off at agent locations before 2:00 PM Western Indonesia Time are committed to arrive at the destination city the following business day. If the guarantee is not met the full shipping cost is refunded.
• BIGPACK: Service for large or heavy shipments exceeding 10 kg, with an estimated transit time of 3 to 5 business days. Rates are calculated per kilogram.
• DOCUPACK: Document-only delivery service for items under 1.9 kg, intended strictly for papers, letters, and official documents.
• VIPPACK: Same-day or sub-24-hour delivery solution for urgent shipments within qualifying coverage areas.
• INTERPACK: International shipping service covering more than 50 countries. Estimated transit time is approximately 7 days for Asian destinations and up to 12 days for countries outside Asia. Delivery estimates exclude Sundays, national holidays, and customs clearance time in the destination country.

The PASTI guarantee program applies to REGPACK, BOSSPACK, and ONEPACK services, refunding the shipping cost for standard delays under REGPACK, while under BOSSPACK the refund is doubled. For ONEPACK, the guarantee is stricter, with next-day arrival at the destination city as the committed standard, and any failure to meet this triggers a full refund of the shipping fee. These guarantee mechanisms distinguish Lion Parcel's upper-tier services from JAGOPACK, which does not carry an equivalent compensation commitment.

COD on shipping costs, known as COD Ongkir, is available across BOSSPACK, REGPACK, JAGOPACK, and BIGPACK, allowing the recipient to pay the courier in cash at the moment of delivery rather than requiring the sender to prepay. This feature is particularly relevant in the Indonesian market where cash-on-delivery remains a widely used payment method across e-commerce transactions of all sizes.

What are the Lion Parcel rates and maximum dimensions accepted?

Lion Parcel calculates shipping costs based on a combination of origin city, destination city, shipment weight, and dimensional, or volumetric, weight. The greater of actual weight and volumetric weight is used to determine the billable weight for each shipment, which is standard practice across the courier industry. Rates vary by service tier, with JAGOPACK representing the most economical option for standard ground delivery and BOSSPACK carrying the highest domestic rates in exchange for priority processing and speed guarantees.

• JAGOPACK rates: Entry-level pricing based on actual or volumetric weight, applicable to standard domestic land shipments reaching approximately 40,000 regions
• REGPACK rates: Priced above JAGOPACK, reflecting the use of air transport for inter-city legs and the faster 1 to 2 day transit
• BOSSPACK rates: Premium domestic pricing reflecting priority handling, dedicated service, and double-refund PASTI guarantees for any delay
• BIGPACK minimum weight: 10 kg, with rates calculated per kilogram for large or heavy cargo-class domestic shipments
• DOCUPACK weight limit: Maximum of 1.9 kg, restricted to documents, papers, and official correspondence only
• Optional insurance (ONEPACK): Premium insurance available at 0.4% of the declared goods value, with coverage up to approximately $9,400 through Lion Parcel's insurance partners
• Non-insured compensation cap: Without declared insurance, the maximum claim compensation is ten times the shipping cost as stated on the receipt, governed by Indonesian Government Regulation No. 15 of 2013

For BIGPACK shipments, the per-kilogram pricing model makes it the appropriate option for bulk senders, businesses shipping furniture or appliances, or any shipper moving cargo-class domestic freight. The 10 kg minimum means it is not suited to small parcel shipments, which are better handled under JAGOPACK, REGPACK, or BOSSPACK depending on the required speed. For document senders, the DOCUPACK service is the only tier with a hard weight ceiling of 1.9 kg, and its use is limited strictly to non-goods mail items.

What are the Lion Parcel delivery options?

Lion Parcel delivers shipments directly to the recipient's address as its primary delivery method. Senders can initiate a shipment either by dropping packages at one of the more than 7,000 partner agent locations distributed across Indonesia, or by requesting a courier pickup through the Lion Parcel mobile application or website. The pickup scheduling function is available on both the Android and iOS versions of the app, allowing customers to arrange collection without visiting a physical drop-off point.

• Home delivery: Standard delivery to the recipient's registered address by a last-mile delivery courier
• Agent drop-off: More than 7,000 partner agent locations across Indonesia accept parcel drop-offs for all service tiers
• Courier pickup: Available by request through the Lion Parcel mobile app, allowing collection directly from the sender's location
• COD delivery (COD Ongkir): Cash payment for shipping costs collected by the courier at the moment of delivery, available on JAGOPACK, REGPACK, BOSSPACK, and BIGPACK
• Real-time GPS tracking: The mobile application provides live location tracking of the delivery vehicle when the package is out for delivery
• Digital proof of delivery: Delivery confirmation is captured digitally, providing both sender and recipient with verifiable evidence of successful handover

The GPS tracking feature within the mobile application allows recipients to follow the delivery vehicle's position in real time during the final delivery leg. This level of visibility is not offered by all domestic competitors in Indonesia and gives customers a more precise picture of when to expect their parcel. Digital proof of delivery supplements this by creating a confirmed delivery record that can be accessed by both parties after the shipment is completed.

The COD Ongkir model used by Lion Parcel applies specifically to the shipping fee rather than the value of the goods being delivered. This is a common arrangement in Indonesian logistics, where e-commerce sellers may collect the product price through their platform while allowing the courier to collect the delivery fee in cash at the door. Collected amounts are remitted back to Lion Parcel through the agent and courier network.

What should I do if my Lion Parcel parcel is lost or damaged?

Lion Parcel provides a structured claims process for shipments that arrive damaged or fail to be delivered. The procedure is managed through the company's website and mobile application. Customers are required to act within defined reporting windows depending on the nature of the issue, and claims submitted outside these windows may not be accepted. Prompt reporting is therefore important when a problem is identified at or shortly after the time of delivery.

• Damaged parcel claim window: Claims must be submitted within 7 days of receiving the package. Required documentation includes photographs of the damaged outer packaging, photographs of the damaged contents, and the original shipping receipt.
• Lost parcel claim window: Claims must be reported within 30 days from the receipt date recorded in the Lion Parcel system.
• Documentation required: A completed claim form with supporting materials including the commercial invoice, proof of payment, or transaction screenshots from the relevant e-commerce platform.
• Processing time: Up to 7 working days from the date of submission for the claim to be reviewed and a decision communicated to the customer.
• Compensation without insurance: Maximum of ten times the shipping cost as stated on the original receipt, in accordance with Indonesian Government Regulation No. 15 of 2013.
• Compensation with insurance: Coverage up to approximately $9,400 based on the declared item value at the time of shipment.
• Customer support: A 24-hour call center is available for urgent inquiries. A virtual assistant on the company website connects users to WhatsApp chat for written support requests.

Once a claim is filed and documentation uploaded, customers can monitor the status of their submission through the "Track Claim" feature on the Lion Parcel platform. The 7-working-day review period applies to both damage and loss claims once all required materials have been submitted. Lion Parcel has issued public warnings about impersonation scams and advises customers that the company has a single official customer service number, cautioning against responding to unsolicited contacts claiming to represent the carrier.

Does Lion Parcel handle international shipments and customs formalities?

Lion Parcel launched its international shipping capability in 2020 under the Interpack brand using the Lion Air Group's air freight infrastructure to route parcels to more than 50 countries. The service is available for both individual senders and businesses requiring cross-border delivery. Asia represents the primary international market and Malaysia is the most fully covered international destination, with service confirmed across all West Malaysian states and the federal territories of Kuala Lumpur and Putrajaya. The Jakarta to Kuala Lumpur air corridor is a principal operational route for Interpack shipments.

Delivery timeframes for Interpack shipments are approximately 7 days for destinations within Asia and up to 12 days for countries outside Asia. These estimates do not include Sundays, national public holidays, or the time required for customs clearance in the destination country. In practice, actual delivery may extend beyond the stated estimates when customs processing at the destination takes longer than expected, which varies by country and by the nature of the goods being shipped.

• International service name: Interpack, launched in 2020
• Countries served: More than 50 countries, with Asia as the primary coverage zone
• Transit time for Asia: Approximately 7 days, excluding Sundays, public holidays, and customs clearance time at destination
• Transit time outside Asia: Up to 12 days, excluding Sundays, public holidays, and customs clearance time at destination
• Key confirmed route: Jakarta (CGK) to Kuala Lumpur (KUL)
• Dangerous Goods: Classes 3, 6, and 9 are accepted subject to prior confirmation with the relevant logistics partner
• Customs responsibility: Import duties and taxes at the destination country are the responsibility of the recipient, calculated and collected by the local customs authority upon arrival

Customs clearance for international parcels is handled at the destination country border and is not included in the transit time estimates provided by Lion Parcel. Standard customs documentation applies to goods shipments, including commercial invoices and packing lists. For Dangerous Goods in classes 3, 6, and 9, prior coordination with the relevant logistics partner is required before shipping. Recipients in the destination country are responsible for any import duties, taxes, or customs fees levied by their local authority upon arrival of the shipment.

Understanding tracking statuses

When you track a Lion Parcel shipment online or through the mobile application, a series of status updates marks each key stage of the parcel's journey through the logistics network. Tracking numbers for Lion Parcel shipments are numeric, typically ranging from 10 to 20 digits in length. The tracking number is issued to the sender at the time of shipment and is also communicated to the recipient by notification. The main statuses you may encounter, and what each one means, are described in the table below.