Loggi tracking

What is Loggi?

Loggi is a Brazilian technology-driven logistics and delivery company headquartered in São Paulo, operating under the legal name Loggi Tecnologia LTDA. Founded in 2013 by Fabien Mendez, Arthur Debert, and Eduardo Wexler, the company was built to address a concrete urban problem. Traffic congestion, bureaucratic delays, and unreliable service made same-day delivery in Brazilian cities, particularly São Paulo, extremely difficult. Loggi launched initially as a platform connecting businesses with licensed motorcycle couriers for document delivery, then rapidly expanded into e-commerce fulfillment and food delivery as those markets grew.

The company's growth trajectory was marked by a series of major funding milestones. In 2018, SoftBank led a $111 million Series B round, at that point one of the largest single investments in Brazilian logistics. A $150 million Series C round in 2019 pushed Loggi's valuation above $1 billion, giving the company unicorn status. The COVID-19 pandemic in 2020 accelerated demand sharply, with deliveries surging 360% as Brazilian consumers moved to online shopping, prompting a major infrastructure investment of R$150 million in a mega-warehouse in Cajamar, São Paulo state. A $205 million Series D round in 2021 pushed the valuation close to $2 billion, and by 2023 Loggi's small and medium enterprise segment had grown over 150%.

• Founded: 2013, São Paulo, Brazil
• Legal name: Loggi Tecnologia LTDA
• Headquarters: São Paulo, Brazil, with a second office in Lisbon, Portugal opened in 2020
• Co-founders: Fabien Mendez (CEO), Arthur Debert, and Eduardo Wexler
• Unicorn status: Achieved in 2019, with valuation exceeding $1 billion
• Total funding: Approximately $486 million across six funding rounds and 21 investors
• Key investors: SoftBank Vision Fund, Qualcomm Ventures, Monashees, GGV Capital, Microsoft Ventures, IFC (World Bank), Kaszek Ventures, CapSur Capital, Verde Asset Management, and Dragoneer Investment Group
• Main facility: Cajamar mega-warehouse, São Paulo state, 40,000 square meters, described as the largest cross-docking facility in Latin America
• Notable clients: Amazon, MercadoLibre, Magazine Luiza, iFood, Rappi, Google, Samsung, McDonald's, Carrefour, and Via Varejo
• E-commerce integrations: Over 28 platforms including Shopify, WooCommerce, Yampi, Tray, Bling, Olist ERP, Frenet and Melhor Envio

Loggi holds approximately 25% of Brazil's last-mile delivery market as of 2022, making it the largest private shipping company in the country and the sixth largest carrier in Brazil overall. A 2023 consumer survey found that 73% of Brazilian consumers reported trusting Loggi for their logistics needs. The company differentiates itself through proprietary routing and dispatch algorithms, a gig-economy courier network of motorcyclists and van drivers coordinated through the platform, and AI-powered pricing and operational optimization systems that the company has developed and refined over more than a decade of operations.

Which countries does Loggi deliver to?

Loggi's logistics operations are concentrated entirely within Brazil. The company's own delivery network covers over 4,000 municipalities across all 26 Brazilian states and the Federal District, reaching more than 90% of the Brazilian population. The São Paulo metropolitan area is the most densely served region, benefiting from the Cajamar mega-warehouse and a high concentration of urban sorting hubs that enable same-day and next-day delivery targets. Rio de Janeiro is typically served on a next-day basis, while major cities such as Brasília, Porto Alegre, and Salvador are generally reached within two to three business days on standard services.

Through an operational partnership with Correios using the SEDEX modality, Loggi's effective national reach extends to over 5,500 municipalities, approaching detailed coverage of the country's full municipal territory. This partnership allows Loggi to serve remote areas, particularly in the northern and northeastern regions, where Loggi's own physical infrastructure is less dense. Shipments to those areas travel through Loggi's network up to a handoff point and are then completed by Correios for the final leg of the delivery.

• Own network coverage: Over 4,000 municipalities across all 26 Brazilian states and the Federal District
• Extended coverage via Correios: Over 5,500 municipalities through the SEDEX partnership, covering close to the full national territory
• Population reach: More than 90% of the Brazilian population served by Loggi's own network
• Key metropolitan markets: São Paulo, Rio de Janeiro, Brasília, Porto Alegre, Salvador, and all state capitals
• Collection point network: Over 1,700 LoggiPonto drop-off points distributed across Brazil
• International operations: None for shipping purposes; a corporate office in Lisbon, Portugal serves as a technology and administrative hub only

Delivery times within Brazil differ substantially by region. The São Paulo metropolitan area is the primary beneficiary of Loggi's dense infrastructure, with the Cajamar facility designed to reduce delivery times within the city by up to five hours and to support sub-24-hour delivery targets. For cities in the north and northeast served through the Correios partnership, transit times extend beyond three business days. The e-commerce integration service advertises next-day delivery capability to a broad range of Brazilian cities as a direct result of the regional distribution investment the company has made since 2020.

What are the Loggi services and delivery times?

Loggi organizes its offer around three primary consumer and business-facing products, a dedicated integration service for e-commerce sellers, and a corporate on-demand option for offices and businesses. The product range spans economy national shipping through drop-off points to express same-day delivery by motorcycle courier within a city. Each service is designed around a distinct sender profile and urgency level, and all are accessible through Loggi's mobile app and web platform.

• LoggiPonto: Economy national delivery through a drop-off model. The sender generates a digital label via the platform, drops the package at one of over 1,700 collection points, and Loggi handles the full delivery chain. No label printing is required. This is the most affordable entry point into Loggi's national network and is available to individuals, small and medium-sized businesses, and large companies alike.
• LoggiFácil: National delivery with scheduled home or business pickup. The sender requests a courier to collect the package at a chosen location and time, with collection windows offered between 10:00 and 12:00 or between 14:00 and 16:00. Payment is accepted via PIX, platform wallet balance, or credit card. The service covers all municipalities in Loggi's direct network, subject to pickup availability in each region.
• LoggiExpresso: Express same-day local delivery using partner motorcyclists for urgent intra-city shipments. Pickup typically occurs in under 60 minutes after a request is placed through the Loggi app, and the delivery partner's location is tracked in real time. Business clients can pay via monthly invoice, while individual senders use credit card.
• E-commerce integration service: Targeted at online retailers and marketplace sellers needing scalable last-mile logistics. It offers next-day delivery capability to many Brazilian cities, automated customer notifications via email and SMS, real-time tracking, and integrations with over 28 e-commerce platforms. An API and webhook system is available for custom developer integrations.
• Corporate on-demand service: Allows business clients to request immediate courier pickups for documents or packages. The sender enters pickup and dropoff details, adds instructions, and receives an upfront price before a driver accepts the job. Payment is by credit card or boleto bank payment slip.

For LoggiExpresso, pickup typically occurs in under 60 minutes and delivery is completed within the same day, often within a few hours depending on distance within the city. This service is strictly intra-city and does not apply to national shipping routes. For national services such as LoggiPonto and LoggiFácil, delivery times depend on the origin and destination. São Paulo targets sub-24-hour delivery, Rio de Janeiro is typically next-day, and cities such as Brasília, Porto Alegre, and Salvador are generally served within two to three business days. Remote areas covered through the Correios partnership will see transit times beyond three business days.

The e-commerce integration service advertises next-day delivery capability as a differentiator for online sellers shipping from major logistics hubs, reflecting the investment made in the Cajamar mega-warehouse. Loggi's tracking API includes a field called promisedDate in its response data, meaning that estimated delivery dates are communicated to recipients and sellers at the time of shipment creation. Loggi's phone support operates daily from 6am to 11:59pm including weekends, which indicates that operational processing extends beyond standard Monday-to-Friday business hours.

What are the Loggi rates and maximum dimensions accepted?

Loggi's pricing is calculated based on a combination of package weight, dimensions, and delivery distance or destination zone. Rates differ across product lines to reflect the level of service included. LoggiPonto carries the lowest base rate as it requires the sender to bring the package to a collection point, removing the pickup cost from the equation. LoggiFácil includes home or business pickup and therefore carries a higher base price. LoggiExpresso, as a same-day express product, commands a premium over standard national rates. For e-commerce clients, Loggi offers volume-based wholesale rates designed to be competitive with traditional carriers.

• LoggiPonto: Most economical national option, priced at the lower end of Loggi's rate structure due to the drop-off model that removes pickup costs from the base price
• LoggiFácil: Higher base rate than LoggiPonto, reflecting the added cost of a scheduled home or business pickup by a courier
• LoggiExpresso: Premium express rate for same-day intra-city delivery, billed per delivery by credit card or monthly invoice for business accounts
• E-commerce and enterprise accounts: Volume-based wholesale rates negotiated per client, with monthly invoicing for prior-month shipments and support for batch processing through ERP integrations such as Bling
• Package dimension and weight limits: Specific maximum figures are not published in standard product documentation; Loggi directs customers to its platform for real-time quotes based on specific shipment parameters
• Packaging requirements: Items must be packed in safe and resistant packaging appropriate to the contents, as specified in Loggi's packaging guidelines

For B2B and enterprise clients, Loggi structures billing on a monthly basis, allowing businesses to pay for the prior month's shipments as a consolidated invoice. This arrangement is supported by integrations with business management platforms, which automate the generation and billing of large shipment volumes without manual entry. Corporate account rates are negotiated individually based on shipping volume, origin-destination profiles, and service level requirements. Customers needing a precise quote for a specific shipment are directed to the platform, where a real-time price is generated based on the package's actual parameters.

What are the Loggi delivery options?

The standard delivery method for Loggi national shipments is direct delivery to the recipient's home or business address. For LoggiPonto and LoggiFácil shipments, the package is dispatched to the address recorded on the shipping label at the time the order was created. Recipients receive automated notifications through email and SMS at key stages of the delivery process, keeping them informed of the package's progress from the point it enters the Loggi network to final delivery. For LoggiExpresso same-day shipments, the delivery partner's location is visible in real time through the Loggi mobile app.

• Home or business address delivery: Standard method for all national Loggi shipments; delivery is attempted at the address on the label
• Real-time courier tracking: Available for LoggiExpresso same-day shipments through the Loggi mobile app, showing the delivery partner's live position
• Automated recipient notifications: Email and SMS alerts sent at key milestones during the delivery journey, available on the e-commerce integration service
• Online tracking portal: Recipients and senders can monitor shipment status using their tracking code through Loggi's online rastreador tool
• Mobile app tracking: Full shipment status history accessible through the Loggi app on Android and iOS devices
• Third-party tracking: Status updates available through aggregators including Parcelsapp

When a delivery attempt is made and no one is present at the address, the shipment status is updated to "Destinatario Ausente" in Loggi's tracking system. Loggi's standard process in this situation involves attempting redelivery, with the specific number of attempts and timing communicated through the tracking system depending on the service type. Senders and recipients can check the tracking portal or the mobile app to follow the status of any redelivery process. For LoggiFácil and e-commerce shipments, the updated delivery status is reflected in the full tracking history in real time.

What should I do if my Loggi parcel is lost or damaged?

For damaged packages, Loggi advises recipients to inspect the physical condition of the package in the presence of the delivery person at the moment of receipt. If damage is visible at the time of delivery, the recipient should note it on the delivery receipt, describe the damaged or missing items, and may refuse the delivery outright. For damage discovered after the delivery person has left, Brazilian consumer protection law places primary legal responsibility on the retailer rather than the carrier. The retailer is required to resolve the issue directly with the end consumer through reshipment or refund before seeking reimbursement from Loggi.

For lost packages, a formal loss claim is typically opened after seven to fifteen days beyond the original expected delivery date without a delivery scan being recorded. Loggi advises filing a formal complaint if tracking shows no movement for seven or more days past the expected delivery date. Compensation for lost packages is available when a declared value or insurance was arranged at the time of shipment creation. All claims require a protocol number, which Loggi assigns when a formal complaint is registered, and that number is necessary for any follow-up and for the indemnification process.

• Damaged package at delivery: Inspect the package in front of the delivery person, note any damage on the delivery receipt, and refuse delivery if necessary
• Damage discovered after delivery: Contact the retailer first, as Brazilian consumer law places primary responsibility on the seller; the retailer then seeks reimbursement from Loggi
• Lost package: File a formal complaint if tracking shows no movement for seven or more days past the expected delivery date
• Compensation for loss: Available when a declared value or insurance was contracted at the time of shipment; a protocol number is required for all indemnification requests
• Theft or robbery cases: A dedicated reporting process exists for theft incidents, involving a formal investigation initiated by Loggi after the complaint is filed
• Phone support: +55 11 4020-1460, available daily from 6am to 11:59pm
• Help center: Loggi's online support portal includes a complaint submission form and detailed articles covering damage and loss procedures

Loggi explicitly warns customers that the company never requests payments via PIX or through links sent by SMS or WhatsApp, and instructs users to conduct all transactions exclusively through Loggi's official website. This warning reflects the prevalence of delivery-related fraud and phishing schemes in Brazil's e-commerce environment, where scammers frequently impersonate logistics companies to extract payments from consumers waiting for packages. Recipients should treat any payment request received by text message or messaging app in connection with a Loggi shipment as fraudulent and report it through official channels.

Does Loggi handle international shipments and customs formalities?

Loggi does not offer international shipping services as part of its standard product portfolio. The company's logistics network and all three of its primary products, LoggiPonto, LoggiFácil, and LoggiExpresso, are designed exclusively for the Brazilian domestic market. While Loggi opened a second corporate headquarters in Lisbon, Portugal in 2020, this office functions as a technology and administrative hub rather than a logistics delivery operation, and Portugal is not a delivery market for Loggi's shipping services.

Brazilian e-commerce sellers requiring international outbound shipping must use other carriers for cross-border shipments. Loggi's integration platform connects with third-party ERPs and e-commerce platforms, some of which may offer international carrier options through their own networks, but Loggi itself does not act as the international carrier in those cases. For imported goods arriving in Brazil and requiring domestic last-mile delivery, those packages would typically enter through Correios or international express carriers, with a possible handoff to Loggi's network for the final domestic delivery segment if a routing arrangement is in place between the carriers involved.

Understanding tracking statuses

When tracking a Loggi shipment, different statuses appear as the package moves through the delivery network. These statuses are visible through Loggi's online tracking tool, through the Loggi mobile app, and through third-party aggregators. Loggi tracking codes are alphanumeric and typically up to 15 characters in length, with formats such as AM1007503594LG, GHTBR7890100012, or LGI-AA123456789AA. Below are the main statuses and what each one means for the progress of a shipment.