Loomis tracking

What is Loomis?

The name Loomis in the context of parcel shipping and package tracking refers to two distinct companies that share the same name but operate under entirely separate ownership structures and business models. The first is Loomis AB, a Swedish company publicly listed on the Nasdaq Stockholm stock exchange, which specializes in the secure transportation of cash, precious metals, and other valuables for banks, retailers, and financial institutions across more than 20 countries. The second is Loomis Express, a Canadian parcel courier operating as a subsidiary of TFI International, one of North America's largest transportation companies, providing domestic and international parcel delivery services from Canada.

For the purposes of parcel shipping and package tracking, the relevant company is Loomis Express. This carrier came into existence in June 2011, when the Canadian transportation group TransForce, later rebranded as TFI International, acquired the domestic Canadian operations of DHL Express and rebranded the business under the Loomis Express name. The company is headquartered in Brampton, Ontario, and provides delivery to every postal address across Canada, as well as export services reaching more than 220 countries and over 120,000 destinations worldwide through its international product range.

Loomis AB, the Swedish cash handling company, has a longer and more complex corporate history. Its American roots trace back to 1925, when Lee Loomis designed the first purpose-built armored vehicle and founded what became the Loomis Armored Car Service. The Swedish corporate lineage begins in 1934 with the founding of Helsingborgs Nattvakt by Erik Philip-Sorensen, a company that grew through decades of acquisition and consolidation into Securitas, one of the world's largest security firms. Securitas acquired Loomis, Fargo and Company in 2001 and spun off its cash handling division as an independent company under the Loomis name in 2006, with shares listed on the Nasdaq Stockholm exchange on December 9, 2008.

• Loomis Express founded: June 2011, through TFI International's acquisition and rebranding of DHL Express Canada's domestic operations
• Loomis AB founded: Formally constituted as an independent company in 2006 and listed on December 9, 2008, with American roots dating to 1925 and Swedish corporate lineage to 1934
• Loomis Express headquarters: 201 Westcreek Boulevard, Suite 200, Brampton, Ontario, Canada, L6T 5S6
• Loomis AB headquarters: Stockholm, Sweden, with US operations centered in Houston, Texas
• Loomis Express parent company: TFI International, one of North America's largest transportation and logistics groups
• Loomis AB stock exchange: Nasdaq Stockholm (OMX Nordic Exchange), listed since December 9, 2008
• International reach: Loomis Express delivers to over 220 countries through its export services; Loomis International covers more than 120 countries for valuables logistics
• Loomis AB fleet: More than 3,200 armored vehicles globally; in 2023 the company ordered 150 electric armored vehicles for US operations, targeting over half of new vehicle acquisitions to be electric or hybrid by 2027

Loomis AB's core business is structurally different from any conventional parcel carrier. The company's armored vehicles transport cash between retail stores, bank branches, ATMs, and central banks across its operating markets daily, while its cash management centers count, sort, and authenticate banknotes and coins before returning them to circulation. In 2020, Loomis AB launched a fintech subsidiary called Loomis Pay, which provides merchants with a unified payment terminal accepting cash, card, and mobile payments through a single device, a response to the structural decline in cash use in Scandinavian markets.

Which countries does Loomis deliver to?

Loomis Express delivers throughout all of Canada, covering every provincial and territorial postal address from the Atlantic coast to the Pacific and into the northern territories. The company's terminal network is distributed across the country, with hub infrastructure concentrated in major population centers. Saturday delivery is available to and from select major Canadian cities, specifically Vancouver, Edmonton, Calgary, Winnipeg, Toronto, Montreal, and Halifax, with an additional surcharge applied per shipment on that service day.

For international shipments originating from Canada, Loomis Express reaches more than 220 countries and over 120,000 destinations worldwide through its export product range. The international services cover major business centers in Europe, the Middle East, Africa, and Asia, as well as destinations throughout the Americas. Cross-border shipments into the United States are also handled through a dedicated ground service that uses PAPS tracking codes to follow packages through US customs processing.

• Domestic Canada: All provinces and territories, coast-to-coast coverage including remote postal addresses not directly served by a terminal, subject to a remote area surcharge
• Saturday delivery: Available to and from Vancouver, Edmonton, Calgary, Winnipeg, Toronto, Montreal, and Halifax for an additional per-shipment surcharge
• United States: Cross-border ground shipments handled through the Loomis International Ground service
• Europe: Major business centers across the continent, covered under the Worldwide Express and time-definite export service tiers
• Middle East and Africa: Destinations reached through the Worldwide Express export product
• Asia-Pacific: Major business destinations covered under the Worldwide Express international tier
• Broader international: More than 220 countries overall through Loomis Express export services, totaling over 120,000 addressable destinations

Loomis AB, the separate Swedish cash handling company, operates directly in more than 20 countries with over 400 branch locations across Europe, North America, and Latin America. Direct operations are maintained in Sweden, Norway, Denmark, Finland France, Germany, the United Kingdom, Spain, Portugal, Belgium, Austria, Switzerland Slovakia, the Czech Republic, Turkey, Argentina, Chile, the United States, and Canada, among others. Through its Loomis International division, the company extends its valuables logistics coverage to more than 120 countries through a mix of owned infrastructure in major financial centers and carefully selected local partners in markets where no direct branch is present.

What are the Loomis services and delivery times?

Loomis Express structures its domestic Canadian services around four tiers, each offering a different combination of speed and price point. The most time-sensitive option is the Express 9:00, which guarantees delivery by 9:00 AM on the next business day. Below that sits the Express 12:00, guaranteeing next-business-day delivery by noon, and the Express 18:00, which delivers by 6:00 PM the following business day. For shipments where speed is less critical, the Loomis Ground service operates throughout Canada with transit times ranging from one to six business days depending on the origin and destination zone.

For international exports from Canada, Loomis Express offers multiple timed options. The Express 9:00 Export and Express 10:30 Export services target early morning delivery guarantees for the most time-critical cross-border shipments. The Express 12:00 Export guarantees next-business-day international delivery by noon. For less urgent international shipments, the Worldwide Express product delivers in two to seven business days to major business centers in Europe, the Middle East, Africa, and Asia. The Economy Express option reaches international destinations in one to six business days and represents the most affordable international tier. Cross-border ground shipments into the United States are handled through the Loomis International Ground service.

• Express 9:00 (domestic): Guaranteed next-business-day delivery by 9:00 AM within Canada
• Express 12:00 (domestic): Guaranteed next-business-day delivery by 12:00 PM (noon) within Canada
• Express 18:00 (domestic): Guaranteed next-business-day delivery by 6:00 PM within Canada
• Loomis Ground (domestic): Economy ground service throughout Canada, 1 to 6 business days depending on origin and destination zone
• Express 9:00 Export: Next-morning international delivery guaranteed by 9:00 AM for major European business centers
• Express 10:30 Export: Next-morning international delivery guaranteed by 10:30 AM
• Express 12:00 Export: Guaranteed next-business-day international delivery by noon
• Worldwide Express: Door-to-door international delivery in 2 to 7 business days to major global business centers
• Economy Express: International delivery in 1 to 6 business days, the most affordable international option in the Loomis Express range
• Loomis International Ground: Cross-border ground service for shipments into the United States

Delivery operations for Loomis Express run Monday through Friday, between 7:00 AM and 6:00 PM. Saturday delivery is available to and from select major Canadian cities for an additional surcharge per shipment. The company does not offer Sunday delivery or same-day delivery. Customers requiring same-day service are directed to the Express 9:00 option as the fastest available tier, which guarantees next-morning delivery by 9:00 AM the following business day.

Loomis AB's armored and valuables transport services operate on contracted timelines negotiated individually with each business client. Pricing and transit times for Cash in Transit, Cash Management Services, and Loomis International valuables logistics are not published in standardized tables, as each agreement is tailored to the client's operational requirements, geographic footprint, and service frequency.

What are the Loomis rates and maximum dimensions accepted?

Loomis Express calculates shipping rates based on three variables, shipment weight, destination zone, and the service tier selected. The company publishes rate guides and zone maps that customers can download through its online shipping platform. For business customers and small businesses, a small business program offers savings of up to 50% on standard published rates. Association members may access further reductions through promotional code programs. One-time senders without an established account can pay by credit card at the time of booking without setting up an account.

Beyond the base rate, a number of accessorial charges apply depending on the characteristics of the shipment and its origin or destination. A remote area surcharge applies when the pickup or delivery address is not directly served by a Loomis Express terminal. Additional fees apply for declared value protection, dangerous goods handling, non-standard item handling, special care for fragile items, duties and taxes administration for international shipments, and Saturday delivery. Items that arrive without proper packaging, such as loose tires, uncovered pails, or liquid containers, incur an unpackaged item surcharge at the time of processing.

• Maximum weight per piece: 68 kg (68 kilograms)
• Maximum length per piece: 274 cm (274 centimeters)
• Maximum length plus girth: 419 cm (419 centimeters), where girth equals 2 times the width plus 2 times the height
• Declared value protection: Available at the time of booking, calculated per $100 of declared shipment value; does not apply to prohibited items
• Remote area surcharge: Applied when the origin or destination is not directly served by a Loomis Express terminal
• Dangerous goods fee: Additional per-shipment fee required; handling must be managed by Loomis Express certified dangerous goods experts in compliance with IATA regulations
• Small business savings: Up to 50% off standard rates through the small business program
• Unpackaged item surcharge: Applied to items presented without proper outer packaging, including loose tires, open pails, wooden crates without boxing, or liquid containers

For Loomis AB's armored car and cash management services, pricing is structured entirely through contracted service agreements and is not publicly listed. Rates are determined by factors such as route density, cash volume, frequency of collections and deliveries, and the specific mix of services required by the client. Financial institutions, large retailers, and ATM operators typically negotiate multi-year contracts customized to their operational profiles and geographic footprint.

What are the Loomis delivery options?

Loomis Express delivers packages to the address printed on the waybill, covering both residential and commercial destinations through the same driver network. At the time of shipping, senders can include specific delivery instructions on the waybill, such as leaving the package at a particular entry point or waiving the signature requirement. By default, a signature may be required at the point of delivery, so senders wishing to avoid potential re-delivery delays should indicate this preference when generating the waybill through the online platform.

When a delivery attempt is unsuccessful because no one is available at the address, the driver leaves a physical door knocker notification at the premises. This notice includes a tracking reference number that the recipient can use to check the parcel's status and arrange a new delivery attempt or a collection from a nearby Loomis Express terminal. The door knocker number follows a specific format of three capital letters followed by nine numerical digits, for example DNK914817619, and can be entered directly into the tracking system on the Loomis Express website.

• Standard delivery: Delivery to the address on the waybill; both residential and commercial addresses served by the same driver network
• Signature waiver: Senders can instruct Loomis Express to leave the package without requiring a recipient signature, avoiding re-delivery attempts when no one is home
• Failed delivery procedure: A door knocker notification is left at the address with a tracking reference number; the recipient can call to reschedule delivery or arrange pickup at a terminal
• Customer terminal pickup: Packages can be collected at a Loomis Express location after a failed delivery attempt
• Drop-off locations: Customers can bring packages to Loomis Express drop-off points across Canada for shipping without requiring a scheduled pickup appointment
• Scheduled pickup: Business and individual customers can book a driver pickup from their premises through the online WebShip platform
• CollectShip: A return shipment service allowing businesses to receive packages back from customers through the Loomis Express network
• E-Returns: A dedicated return management solution for businesses handling higher volumes of customer returns
• Return Cheque Service: Functions similarly to cash on delivery; Loomis Express drivers collect payment from the recipient at the time of delivery in the form of cheques, bank drafts, or money orders

Loomis Express does not operate a public parcel locker network. For businesses managing higher shipment volumes, the WebShip online platform consolidates booking, waybill generation, tracking, and returns management into a single interface. Customer service is reachable at 1-855-256-6647 from within Canada, Monday through Friday between 7:00 AM and 8:00 PM Eastern Time, with Quebec hours running from 8:00 AM to 5:00 PM Eastern Time. A live chat option is also available on the Loomis Express website Monday through Friday, 10:00 AM to 7:00 PM Eastern Time.

What should I do if my Loomis parcel is lost or damaged?

If a package arrives damaged, the recipient or the sender must contact Loomis Express customer service within 48 hours of the delivery date to request an immediate inspection. This 48-hour reporting window is critical to the outcome of any claim. Reporting outside this window can affect whether the claim is accepted. For lost packages, the sender should call Loomis Express to request a trace on the missing shipment, which triggers an investigation through the company's tracking records and driver logs to locate the parcel's last known position in the network.

Regardless of whether a package is lost or damaged, all formal claims must be submitted within 30 days from the date the shipment was picked up by Loomis Express. Claims submitted after this 30-day period may not be accepted. To file a formal claim, the customer must complete a claim form and submit it together with a cost invoice and the original waybill or manifest. For claims relating to international shipments, a separate phone number is provided for inquiries.

• Damage report deadline: Within 48 hours of the delivery date; call customer service to request an immediate inspection of the damaged shipment
• Lost parcel procedure: Contact customer service to open a trace investigation on the missing shipment
• Formal claim deadline: All claims must be submitted within 30 days from the date of pickup by Loomis Express
• Required documents: Completed claim form, cost invoice, and the original waybill or manifest
• Phone within Canada: 1-855-256-6647, Monday through Friday, 7:00 AM to 8:00 PM Eastern Time (Quebec: 8:00 AM to 5:00 PM Eastern Time)
• Phone from outside Canada: 1-905-460-2530
• International claims phone: 1-866-223-8319
• Live chat: Available Monday through Friday, 10:00 AM to 7:00 PM Eastern Time
• Mailing address: National Customer Service, Loomis Express, 201 Westcreek Boulevard, Suite 200, Brampton, Ontario, Canada, L6T 5S6
• Value protection: Declared value coverage must be purchased at the time of booking, calculated per $100 of declared shipment value; does not apply to prohibited items

Value protection must be declared at the time of booking and is not available retroactively after a shipment has been picked up. The protection amount is calculated per $100 of the declared shipment value. Customers should be aware that this coverage does not apply to items classified as prohibited, and that the list of prohibited and restricted items is subject to change in the company's terms and conditions without advance notice. For high-value shipments, declaring the full value of contents at the time the waybill is created is strongly advisable.

Does Loomis handle international shipments and customs formalities?

For international parcel exports from Canada, Loomis Express requires proper customs documentation to accompany every shipment. Packages missing required documentation are subject to delays at the border, which can extend transit times beyond the standard delivery window for the selected service tier. For shipments entering the United States, Loomis Express uses PAPS tracking codes to follow packages through US customs processing. For shipments entering Canada from abroad, PARS codes are used to track packages clearing Canadian customs on import. Duties and taxes administration is offered as an accessorial service, with a per-shipment administration fee applied.

Loomis Express has certified dangerous goods experts on staff to manage shipments subject to International Air Transport Association regulations, covering both domestic and cross-border movements of regulated goods. The company also maintains compliance processes for food products entering the United States under FDA regulations. Items prohibited or restricted under the laws of the destination country must be declared at the time of shipping. Shipment value protection does not extend to prohibited items, and the company's terms and conditions permit changes to prohibited and restricted item policies without advance notice to customers.

• US-bound customs tracking: PAPS codes are used to follow packages through US customs clearance
• Canada-inbound customs tracking: PARS codes are used to track shipments clearing Canadian customs on import
• Duties and taxes administration: Available as an accessorial service for international shipments, with a per-shipment fee
• Dangerous goods handling: Managed by Loomis Express certified dangerous goods experts in compliance with IATA regulations; subject to an additional per-shipment fee
• FDA compliance: Processes are maintained for food shipments entering the United States subject to FDA requirements

Loomis International, the separate division of Loomis AB, provides a different and substantially more specialized set of cross-border logistics capabilities. This division handles the transportation of cash, precious metals, and other valuables across more than 120 countries by air, sea, and armored road vehicle. The division takes full responsibility for all customs, import, and export regulations in each market and operates high-security bonded warehouse and transit zone storage facilities in major financial centers. These bonded facilities allow valuables to be held in storage without triggering import duties until a final destination country has been determined by the client.

Understanding tracking statuses

When you track a Loomis Express parcel online, the tracking system provides status updates at each key stage of the shipment's journey through the courier network. Drivers use handheld computers that scan packages at critical transit points, recording the waybill number, parcel number, recipient, and time of receipt at each scan location. This creates a chain-of-custody record accessible at any time through the tracking tool on the Loomis Express website, where up to 25 waybill numbers can be entered simultaneously, separated by commas. The tracking system operates 24 hours a day, seven days a week.

Loomis Express tracking numbers follow several distinct formats. The standard format consists of 11 characters, made up of three capital letters followed by eight numerical digits, as in the example NET78458182. A second format, known as the LSHP format, consists of 12 characters beginning with the letters LSHP followed by eight digits, as in the example LSHP23382312. Door knocker numbers, assigned when a delivery attempt fails, follow a format of three capital letters followed by nine numerical digits, as in the example DNK914817619. Shippers can also assign custom reference numbers of their own choosing on the waybill, which may be alphanumeric combinations in any format selected by the sender.