Lotte Global Logistics tracking

What is Lotte Global Logistics?

Lotte Global Logistics, also written in Korean as 롯데글로벌로지스, is one of South Korea's leading integrated logistics companies and a core subsidiary of the Lotte Group conglomerate, headquartered in Seoul. The company operates across the full logistics supply chain, covering warehouse management, port stevedoring, ocean and air freight forwarding, customs clearance, and last-mile parcel delivery. It functions under a dual-brand structure where Lotte Global Logistics serves as the corporate freight and supply chain entity while Lotte Courier (롯데택배) operates as the consumer-facing domestic parcel delivery brand recognized across South Korea by its distinctive white delivery trucks.

The origins of the company trace back to June 1988, when the cargo handling division of Hyundai Merchant Marine was separated and established as an independent entity under the name Asia Merchant Marine Co., Ltd. The company rebranded as Hyundai Logistics in 1993, then merged with Daesung Enterprise and Wooshin International Transportation in 1994. It subsequently became Hyundai Express in 1999, reflecting a growing focus on express parcel delivery for the Korean domestic market. In 2000, the company launched hanger delivery, a garment-on-hanger transport service that was the first of its kind in the Korean logistics industry, before further rebranding as Hyundai Logiem in 2010 and back to Hyundai Logistics in 2012.

The defining transformation came in December 2016 when Lotte Group completed its acquisition of the company, with the official renaming to Lotte Global Logistics on December 16, 2016. In 2017, Lotte merged a separate pre-existing Lotte Logistics entity into the new company to create a single unified operation, and established the Lotte Logistics Research Institute to advance supply chain innovation. In January 2022, the company launched the Central Mega Hub Terminal in the central region of South Korea, described at the time as the largest logistics hub of its kind in Asia, with a reported processing capacity of 3.1 million boxes per day. The Icheon Automation Center in Gyeonggi Province was also upgraded during this period with autonomous mobile robots for intelligent warehousing operations.

• Founded: 1988, as Asia Merchant Marine Co., Ltd., a spin-off from the cargo handling division of Hyundai Merchant Marine
• Rebranded as Lotte Global Logistics: December 16, 2016, following acquisition by Lotte Group
• Former names: Asia Merchant Marine Co. (1988), Hyundai Logistics (1993), Hyundai Express (1999), Hyundai Logiem (2010), Hyundai Logistics (2012)
• Headquarters: Seoul, South Korea
• Parent company: Lotte Corporation (Lotte Group)
• Consumer parcel brand: Lotte Courier (롯데택배)
• North America subsidiary: Lotte Global Logistics North America (LGLNA), headquartered in Irving, Texas
• Domestic infrastructure: 19 terminals nationwide, including 15 hub terminals, 39 branches, and over 1,000 local agencies
• Drop-off network: Over 10,000 partner convenience store and retail locations across South Korea
• Central Mega Hub Terminal: Launched January 2022, with a processing capacity of 3.1 million boxes per day
• IATA certification: Certified IATA cargo agent
• Customer service (Korea): 1588-2121 (domestic) or +82 2 1588-2121 (international)

Lotte Global Logistics competes in South Korea alongside CJ Logistics, Hanjin, Korea Post, and Logen. Its competitive position draws from deep integration with the broader Lotte retail and commercial network, which includes Lotte Mart, Lotte Department Store, and Lotte Super, as well as significant investment in automation technology and a dense drop-off network tied to convenience stores across the country. The company's global operations are backed by more than 1,000 Korean logistics network partners and over 200 overseas business networks. In 2025, Lotte pursued a listing on the Korea Composite Stock Price Index but did not complete the process, with the withdrawal attributed to investor caution surrounding global trade uncertainty and tariff concerns at the time.

Which countries does Lotte Global Logistics deliver to?

Within South Korea, Lotte Global Logistics maintains a dense domestic network built around 19 terminals, 15 of which function as hub terminals for the Lotte Courier parcel delivery service. These hubs are supported by 39 branch offices and over 1,000 local dealer and agency locations distributed across key residential, commercial, and industrial areas throughout the country. The Central Mega Hub Terminal, launched in January 2022, sits in the central region and acts as the primary sorting and distribution point for the national network. Over 10,000 convenience store and retail partner locations provide customer-facing drop-off and pickup points, giving the domestic operation one of the broadest last-mile access networks among South Korean carriers.

Internationally, Lotte Global Logistics operates in approximately 30 countries across Asia, the Americas, and Europe. The company's international expansion began with a China office in 2009, followed by Indonesia in 2010, Vietnam in 2015, and Kazakhstan in 2016. The North America subsidiary, Lotte Global Logistics North America, is headquartered in Irving, Texas, with additional offices including one in Torrance, California, and covers logistics operations across the United States. The company's broader international reach extends through partnerships with over 200 overseas logistics business networks, covering destinations where it does not operate its own direct subsidiary.

• South Korea: Complete domestic coverage through 19 terminals, 39 branches, and over 1,000 local agencies nationwide
• Northeast Asia: China (operations since 2009), Japan, and other major markets in the region
• Southeast Asia: Vietnam (direct subsidiary with five warehouses), Indonesia (operations since 2010), Malaysia, Singapore, and the Philippines
• Central Asia: Kazakhstan (operations since 2016) and other emerging markets in the region
• North America: United States through LGLNA, headquartered in Irving, Texas, with regional offices including Torrance, California
• Europe and other regions: Coverage through a network of over 200 overseas logistics partnerships in markets where the company does not operate a direct subsidiary

The Vietnam operations are among the most developed components of the company's international portfolio. Lotte Global Logistics Vietnam operates five warehouses across the country, including a cold storage facility at Long Hau Industrial Park in Long An Province with a capacity of 25,000 pallets that has been operational since 2008. A new cold chain logistics center is currently under construction in Dong Nai Province, covering more than 55,000 square meters, with the main building occupying approximately 26,000 square meters. This facility is scheduled to begin full operations in May 2026, marking a significant expansion of the company's cold chain capacity in Southeast Asia.

What are the Lotte Global Logistics services and delivery times?

Lotte Global Logistics organizes its operations across several distinct business lines, each targeting a different segment of the logistics market. The domestic parcel delivery segment, operated under the Lotte Courier brand handles residential and commercial last-mile delivery throughout South Korea. The international courier service provides door-to-door delivery with integrated customs clearance for cross-border shipments, oriented primarily toward cross-border e-commerce exports from South Korea to overseas buyers. For larger commercial cargo, the company operates ocean and air freight forwarding, port stevedoring, inland transportation, and supply chain management services including automated fulfillment centers and cold chain warehousing.

• Domestic parcel delivery (Lotte Courier): Standard parcel delivery to all addresses in South Korea, with same-day or next-day delivery available in most areas; includes a specialized hanger delivery service for garments, the first such service in the Korean market launched in 2000
• International courier: Door-to-door delivery with real-time tracking and integrated customs clearance, focused on cross-border e-commerce exports from South Korea to international buyers
• Ocean freight forwarding: Full-container load (FCL) and less-than-container load (LCL) services with integrated customs processing for commercial import and export cargo
• Air freight forwarding: Air cargo consolidation and forwarding for time-sensitive commercial shipments
• Supply chain management and warehousing: Automated fulfillment centers, cold chain storage, inventory management, and value-added services including the "Luggage Less" traveler baggage handling service
• Port stevedoring: Cargo loading, unloading, and container management at major Korean ports
• Inland transportation: Ground transport of containers and general freight within South Korea, connecting ports, warehouses, and commercial destinations
• North America services (LGLNA): Intermodal drayage, truck brokerage, chemical transport for hazardous materials, international freight forwarding, and warehousing and distribution across the United States

For domestic deliveries within South Korea, Lotte Courier operates one of the faster parcel services in the country. The hub-and-spoke model, built around 15 hub terminals, 39 branches, and over 1,000 local agencies, supports same-day or next-day delivery across most of the national territory. Since 2022, the company has operated a decentralized distribution method that shifts sorting and dispatch activity from central hubs down to regional branches, which has produced measurable improvements in delivery speed. The company reported that its operating profit rate in 2024 nearly doubled compared to 2021 levels, with structural efficiency gains from this distribution model cited as a contributing factor.

For international shipments, transit times vary based on the destination country, the service tier selected, and customs clearance processing times in the receiving country. No specific guaranteed transit times by destination are published in the company's public-facing materials. Lotte has been developing a "Promised Delivery" initiative, a time-guaranteed delivery service for business customers, with a stated target of expanding participation from 28 partner companies in 2025 to 178 companies by 2027.

What are the Lotte Global Logistics rates and maximum dimensions accepted?

Domestic parcel shipments through Lotte Courier are priced using a combination of actual weight and volumetric weight, with billing calculated on whichever value is higher. This approach is standard across the Korean domestic parcel industry. The distance between the origin and destination also factors into pricing for certain service tiers. For customers using the drop-off service at partner convenience stores and retail locations, flat-rate pricing is available based on package size bands, making the service accessible to individual senders and small businesses without formal shipping accounts.

For commercial services including ocean freight, air freight, and freight forwarding, rates are not published at a fixed schedule and are negotiated individually based on cargo volume, weight, commodity classification, routing, and contractual terms. The North America division quotes freight rates through direct consultation with its logistics coordinators. No specific maximum weight or dimensional limits for the standard domestic parcel service have been confirmed in the company's publicly available English-language materials, and freight capacity limits for specialized services are assessed on a per-shipment basis.

• Domestic parcel pricing: Based on actual weight or volumetric weight, whichever is greater, with distance also factoring into some service tiers
• Drop-off pricing: Flat-rate pricing by size band available at over 10,000 partner locations including Lotte Super, Mini Stop, and Korea Seven
• Freight pricing: Individually negotiated based on cargo volume, weight, commodity type, routing, and contract terms; no published rate card
• Maximum parcel dimensions: No specific limits confirmed in publicly available English-language sources for the standard domestic service
• Freight capacity limits: Assessed per shipment by the relevant service team

What are the Lotte Global Logistics delivery options?

Standard home delivery is the default option for domestic Lotte Courier shipments in South Korea, with a courier driver visiting the recipient's registered address during scheduled delivery rounds. For recipients not available at home, the company operates a driver visit reservation system that allows customers to select a preferred delivery time or designate an alternative delivery location. This reservation service can be arranged through the company's customer channels or through the Lotte Courier mobile application, which is available on Google Play for Android devices.

For parcel collection, Lotte Courier has established a pickup network spanning over 10,000 convenience stores and retail partner locations across South Korea. Customers can collect their parcel from nearby locations including 7-Eleven, Lotte Mart, Mini Stop, Korea Seven, i-baby, and cspace rather than waiting for home delivery. Locker box collection is also available at selected locations, with recipients notified of the nearest available collection point. Customers who need to amend delivery instructions after a shipment has entered the network can contact the Customer Center by phone with their tracking number, although changes depend on the current stage and physical location of the parcel at the time of the request.

• Home delivery: Standard delivery to the recipient's registered address by a Lotte Courier driver
• Driver visit reservation: Allows recipients to schedule a preferred delivery time or designate an alternative delivery location when standard delivery is not convenient
• Convenience store collection: Pickup available at over 10,000 partner locations including 7-Eleven, Lotte Mart, Mini Stop, Korea Seven, i-baby, and cspace
• Locker box collection: Available at selected locations, with recipients notified of the nearest available collection point
• Mobile app: The Lotte Courier app (available on Google Play) allows customers to manage shipments and access tracking from a smartphone
• In-transit delivery amendments: Contact the Customer Center at 1588-2121 with the tracking number; changes are subject to the shipment's current processing stage

What should I do if my Lotte Global Logistics parcel is lost or damaged?

For a lost, damaged, or significantly delayed shipment, the recommended first step is to contact the Lotte Global Logistics Customer Center directly by phone. The domestic number for customers in South Korea is 1588-2121, and the international contact number is +82 2 1588-2121. Having the tracking number available when calling allows the customer service team to locate the shipment record and provide accurate status information or begin an investigation. Shipment status can also be checked through the official online tracking portal before calling, which may clarify the current state of the parcel and the appropriate course of action.

Specific formal claims procedures, filing deadlines, required documentation, and compensation amounts for lost or damaged packages are not detailed in the company's publicly available English-language materials. Customers seeking to pursue a claim are directed to the Customer Center as the entry point for initiating the process. For shipments handled through the North America subsidiary, Lotte Global Logistics North America, inquiries should be directed to the LGLNA office in Irving, Texas, or the relevant regional office depending on where the shipment originated or was last handled.

• First step: Contact the Customer Center by phone, with the tracking number available as a reference
• Domestic customer service number: 1588-2121
• International customer service number: +82 2 1588-2121
• North America (LGLNA): Contact through the Irving, Texas headquarters or the relevant regional office
• Online tracking: Check shipment status on the official tracking portal before calling to establish whether the parcel is delayed, held in customs, or missing from the network
• Formal claims: Specific procedures and timelines are not published in English; initiate contact through the Customer Center as the starting point

Does Lotte Global Logistics handle international shipments and customs formalities?

Lotte Global Logistics handles international shipments through two main channels. The International Courier Service provides door-to-door parcel delivery with integrated customs clearance and real-time tracking, primarily oriented toward cross-border e-commerce exports from South Korea to overseas buyers. For commercial cargo, the Ocean and Air Freight Forwarding division manages full-container loads, less-than-container loads, and air cargo consolidation on major international trade lanes. The company holds IATA certification as a licensed cargo agent and operates as a licensed customs broker, covering the full range of import and export documentation on behalf of clients across both service channels.

For freight forwarding clients, the company's customs team handles tariff classification, duty calculation, and regulatory compliance across major trade routes. The network of over 200 overseas logistics partnerships allows Lotte to manage last-mile delivery in international markets where it does not operate its own subsidiary, extending practical reach well beyond the approximately 30 countries where it has a direct operational presence. The Vietnam operations include dedicated cold chain warehousing that supports temperature-controlled freight moving through Southeast Asia, with a further cold chain center under construction in Dong Nai Province scheduled for operations from May 2026.

• IATA certification: Certified IATA cargo agent, authorized to manage international air freight documentation
• Customs brokerage: Licensed to handle import and export documentation, tariff classification, and duty calculation
• International courier: Door-to-door service with integrated customs clearance, focused on cross-border e-commerce exports from South Korea
• Freight forwarding: Ocean and air freight services with customs clearance included as a standard component of the service
• Last-mile delivery abroad: Supported by over 200 overseas logistics partnerships for delivery in international destination markets
• Detailed customs requirements: Shipment-specific guidelines are not published in English-language materials; contact the Customer Center at 1588-2121 for guidance on individual shipments

Understanding tracking statuses

When tracking a Lotte Global Logistics or Lotte Courier shipment, the system provides status updates at each key stage of the parcel's journey, from initial registration through to final delivery. These statuses are accessible through the official tracking portal on the company's website and through a range of third-party tracking platforms . The table below explains the main statuses and their meanings for shipments moving through the Lotte network.