Macedonia Post tracking

What is Macedonia Post?

Macedonia Post, officially known as JSC Post of North Macedonia, is the designated national postal operator of the Republic of North Macedonia. As the country's sole operator licensed to provide reserved postal services, it functions as the backbone of the nation's communication and logistics infrastructure, covering every inhabited location throughout the country. The organization is state-owned and operates under a license issued by the Agency for Posts in the Republic of Macedonia. With over 330 postal network units and a workforce exceeding 2,000 employees, it represents one of North Macedonia's most geographically widespread public service organizations.

The history of postal services on the territory of today's North Macedonia predates the country's own existence by more than a century. When the region came under the administration of the Kingdom of Serbia in 1913 following the First Balkan War, a postal infrastructure was already in place. After the First World War, the territory was absorbed into the Kingdom of Yugoslavia, where the postal network grew substantially as part of the Yugoslav national PTT system, which covered Post, Telephone and Telegraph functions under a single unified enterprise.

The modern history of Macedonia Post began on 8 September 1991, when North Macedonia declared independence from Yugoslavia. On 1 June 1992, the country entered international postal traffic through the establishment of the Skopje office of exchange, a date now considered the founding moment of the modern postal service. The first Macedonian postage stamps were issued that same year. On 12 July 1993, North Macedonia joined the Universal Postal Union, gaining full membership in the global postal community. On 1 January 1997, PE Makedonska Posta was established as a fully separate enterprise after the formal split of the joint PTT enterprise into distinct postal and telecommunications operators. In 2019, the company was rebranded to Post of North Macedonia under the Prespa Agreement, reflecting the country's constitutional name change.

• Date of founding: 1 June 1992, upon North Macedonia's entry into international postal traffic following independence from Yugoslavia
• Established as independent enterprise: 1 January 1997, following the formal split of the joint PTT enterprise into separate postal and telecommunications operators
• Legal name: JSC Post of North Macedonia, Skopje (Joint Stock Company)
• Headquarters: Skopje, North Macedonia, in a Brutalist-style building designed by architect Janko Konstantinov following the 1963 Skopje earthquake
• Ownership: State-owned enterprise under the Government of North Macedonia
• Regulatory authority: Agency for Posts in the Republic of Macedonia
• Workforce: Over 2,000 employees
• Network: Over 330 postal network units covering all inhabited locations in the country
• UPU membership: Joined the Universal Postal Union on 12 July 1993
• International coverage: Delivers to more than 192 countries and territories worldwide
• Awards: 2023 EMS Customer Care Award, received in July 2024

Macedonia Post competes in the wider Balkan logistics market against international operators such as DHL, FedEx, and UPS, which maintain a presence in North Macedonia, as well as regional couriers. By virtue of its universal service obligation and exclusive domestic license in the reserved postal domain, it holds a position that private couriers cannot replicate. Its network of more than 330 post offices makes it a key partner for financial services, bill payments, and governmental disbursements in addition to physical mail delivery. The company earned the 2023 EMS Customer Care Award from the global EMS Cooperative, which assesses customer service performance across its 175 member organizations.

Which countries does Macedonia Post deliver to?

Macedonia Post provides universal postal service coverage across the entire territory of North Macedonia, serving all urban centers and rural communities through its network of more than 330 postal units. The primary hub is the Skopje headquarters, which serves as the main distribution and coordination center for the national network. The airmail office at Skopje Alexander the Great International Airport operates as the principal gateway for international airmail and express items entering and leaving the country.

At the regional level, Macedonia Post maintains direct postal connections with each of its five neighboring countries. Albania, Bulgaria, Greece, Kosovo, and Serbia have all been served through bilateral postal agreements established as early as the mid-1990s following independence, and delivery times to former Yugoslav countries tend to be faster due to geographic proximity and long-standing postal routes. The shared postal heritage from the Yugoslav PTT era provides a practical foundation for these regional connections.

On an international scale, Macedonia Post delivers to more than 192 countries and territories worldwide through the Universal Postal Union's global network. Major trading regions covered include Western and Eastern Europe, the Americas, Asia, Africa, and Oceania. For EMS operations, Macedonia Post connects to the EMS Cooperative network spanning 175 member countries. Inbound international parcels from major e-commerce markets including China, the United States, the United Kingdom, Italy, France, Israel, and the Netherlands are regularly processed through Macedonia Post's network for final-mile delivery to North Macedonian recipients.

• North Macedonia: Complete national coverage through 330+ postal network units serving every inhabited location
• Neighboring countries: Albania, Bulgaria, Greece, Kosovo, and Serbia, with routes established since the mid-1990s
• Former Yugoslav countries: Serbia, Croatia, Slovenia, Bosnia and Herzegovina, Montenegro, and Kosovo, with typical delivery times of 3-5 working days
• Europe: All European Union countries and non-EU European states, with typical delivery times of 6-8 working days for standard mail
• Americas: United States, Canada, Brazil, Argentina, and other North and South American destinations
• Asia: China, Japan, South Korea, and other Asian destinations
• Oceania: Australia, New Zealand and other Pacific destinations
• Africa and Middle East: Covered through the UPU bilateral network framework

International shipments operate through the standard UPU cooperation model between national postal operators. A parcel sent from North Macedonia via Macedonia Post is handled by the Macedonian operator until it exits the country, then transferred to the postal service of the destination country for final delivery. A shipment addressed to the United States will be distributed by USPS, a parcel to Germany will be passed to Deutsche Post, and a shipment to the United Kingdom will be handled by Royal Mail. This handoff model applies uniformly across all 192 countries in the UPU network.

What are the Macedonia Post services and delivery times?

Macedonia Post organizes its portfolio across several categories, including universal postal services, courier services, express mail, financial services, and printing services. Universal postal services form the foundation of the company's mandate and include standard letters, postcards, and registered mail for both domestic and international destinations. Registered items receive a tracking number and a delivery confirmation record, whereas standard ordinary letters travel without tracking at a lower cost and without any form of delivery confirmation.

For domestic shipments within North Macedonia, standard letter and parcel services typically deliver within 1 to 3 business days. A faster domestic tier delivers within 24 to 48 hours, and express courier options within the country can achieve same-day or next-day delivery for qualifying shipments. International delivery times vary considerably by destination and service tier. Former Yugoslav countries typically receive deliveries within 3 to 5 working days, while other European countries see windows of 6 to 8 working days for standard postal services. Destinations in the Americas, Asia, Africa, and Oceania generally take between 3 and 4 weeks via standard international mail.

EMS, the Express Mail Service product offered under the EMS Cooperative umbrella, is Macedonia Post's premium international express option designed for urgent documents and merchandise. For specific destinations, published transit times are notably shorter than standard mail. Shipments to the United States arrive in 3 to 5 days via EMS versus 7 to 10 days via standard service. Germany receives EMS deliveries in 2 to 4 days versus 5 to 7 days for standard. Australia receives EMS shipments in 5 to 7 days versus 10 to 15 days for standard mail. The EMS unit received the 2023 EMS Customer Care Award from the global EMS Cooperative.

• Standard domestic letters and parcels: Delivery within 1-3 business days throughout North Macedonia
• Express domestic: Delivery within 24-48 hours for qualifying domestic shipments
• Same-day and next-day courier: Available for domestic shipments meeting eligibility criteria
• Standard international mail: 3-5 working days to former Yugoslav countries, 6-8 working days to other European countries, and 3-4 weeks to the Americas, Asia, Africa, and Oceania
• EMS international express: 2-4 days to Germany, 3-5 days to the United States, and 5-7 days to Australia
• E-commerce logistics: Last-mile delivery for inbound international parcels from foreign online retailers
• Postal financial services: International money orders via Eurogiro, domestic transfers, bill payments, cash deposits, and pension disbursements through the post office network
• Printing services: Document printing and related services offered through the company's network of facilities

E-commerce logistics has grown into an increasingly significant service line for Macedonia Post. In 2021, the company launched a specific service for customers purchasing goods at East Gate Mall in Skopje, allowing them to bring purchases to a dedicated postal counter for subsequent home delivery. That same year, the company signed a Eurogiro Membership Agreement to expand its international money order capabilities. Postal financial services operated through the post office network in partnership with Halkbank represent a major non-postal revenue stream, covering bill payments, cash deposits, and other financial transactions at post office counters throughout the country.

What are the Macedonia Post rates and maximum dimensions accepted?

Macedonia Post calculates its rates primarily on the basis of weight, destination zone, and service tier. Distance is factored in through a zonal pricing structure that groups countries by geographic proximity and bilateral postal agreement categories. Shipments to former Yugoslav countries are priced at a lower level compared to more distant destinations. Shipments to other European countries carry a higher rate, and shipments to Africa, the Americas, and Asia-Pacific carry the highest rates, reflecting greater distance and the transit complexity that comes with multiple operator handoffs across long-haul routes.

For international parcels traveling via the UPU network, standard weight limits apply under UPU regulations. For inbound mail from the United States via USPS, Priority Mail International shipments to North Macedonia are accepted up to 31.8 kg, approximately 31.75 kg, with a maximum combined length and girth of 201 cm. First-Class Package International Service from the United States caps at 1.8 kg. EMS shipments operate under weight limits defined by the EMS Cooperative's service standards, with pricing reflecting a premium over standard registered parcel options.

• Rate calculation basis: Weight, destination zone, and service tier (standard, registered, EMS, or courier)
• Zone pricing structure: Former Yugoslav countries at the lowest tier, other European countries at mid-tier, and Americas, Africa, and Asia-Pacific at the highest tier
• Inbound from the United States via Priority Mail International: Maximum weight of 31.8 kg (approximately 31.75 kg) and a maximum combined length and girth of 201 cm
• Inbound from the United States via First-Class Package International: Maximum weight of 1.8 kg
• EMS weight limits: Defined under EMS Cooperative service standards, with pricing reflecting a premium over standard registered parcel options
• Domestic standard rates: The most economical option available in the Macedonian market for letter and parcel delivery

What are the Macedonia Post delivery options?

The primary delivery mode for Macedonia Post is home address delivery, where postal carriers bring items directly to the recipient's address. For standard letters and small items, delivery is made to the mailbox at the recipient's address. For larger parcels or registered items requiring a signature, carriers attempt door delivery. In cases where a recipient is not available to receive a registered item or parcel, a delivery notification card is left at the address, directing the recipient to collect the item at the nearest post office within a specified holding period.

The network of more than 330 post offices functions as a natural pickup infrastructure across the country, allowing recipients to collect undelivered items from the post office serving their area. Customers can visit any post office to send parcels or collect incoming shipments. The 2021 East Gate Mall partnership introduced a specific retail-to-home pipeline, where buyers bring mall purchases to a dedicated post office counter inside the mall and Macedonia Post handles subsequent home delivery. Email notifications are available to customers who register for updates, alerting them to key shipment milestones and delivery progress.

• Home address delivery: Direct delivery to the recipient's mailbox or door, depending on item type and size
• Signature on delivery: Required for registered items and larger parcels
• Post office pickup: Undelivered items held at the nearest post office for recipient collection, with a notification card left at the address indicating where and how to collect
• Retail-to-home delivery: Dedicated drop-off counter at East Gate Mall in Skopje for purchases requiring subsequent home delivery by Macedonia Post
• Email notifications: Status updates sent to registered customers at key shipment milestones
• Customer service line: Available at +389 02 3105 113 for delivery inquiries and address modification requests

What should I do if my Macedonia Post parcel is lost or damaged?

Macedonia Post's customer support is accessible through several channels. The primary contact for general inquiries and claims is the customer service phone line at +389 02 3105 113. The company also provides a contact form on its official website as well as email and social media channels. For claims related to lost, damaged, or delayed shipments, customers are required to provide documentation to initiate the process, including the original shipment receipt or proof of posting and the tracking number for registered and tracked items. For damage claims, evidence documenting the damage and its value must also be submitted.

International claims for items sent through UPU member postal operators follow the UPU's international postal convention framework, which sets timelines and compensation structures applicable across all member countries. Claims must be filed within a defined period from the date of posting. For domestic claims, the company's own terms and conditions apply. The EMS unit maintains a dedicated customer care function that received the 2023 EMS Customer Care Award, indicating that the team's handling of customer inquiries and complaints has been rated at a high standard by the EMS Cooperative's assessment process.

• Primary customer service phone: +389 02 3105 113
• Documentation required for claims: Original shipment receipt or proof of posting, tracking number for tracked items, and damage evidence where applicable
• International claims framework: Governed by UPU international postal convention rules, with defined filing timelines and compensation structures
• Domestic claims: Governed by the company's own terms and conditions, filed within a defined period from the date of posting
• EMS customer care: Dedicated team recognized with the 2023 EMS Customer Care Award for excellence in handling customer inquiries

Does Macedonia Post handle international shipments and customs formalities?

Macedonia Post operates within the UPU's global framework, handling both outbound shipments from North Macedonia and inbound international parcels for final-mile delivery to domestic recipients. All postal items entering or leaving North Macedonia are subject to customs supervision in accordance with North Macedonian customs law and applicable international postal regulations. Senders of international parcels are required to complete customs declaration forms. The CN22 form applies to low-value items and the CN23 form to higher-value items. Both are affixed to the exterior of the parcel and reviewed by customs authorities at the point of entry.

For items entering North Macedonia, customs duty and Value Added Tax may be assessed on the contents depending on their declared value and category. Postal items addressed to individuals with a declared value not exceeding approximately $100 are generally exempt from customs duty. Above that threshold, customs charges are calculated as the applicable customs duty plus VAT and any other charges depending on the goods category. Recipients are responsible for paying any duties assessed before or at the point of delivery of the item.

• Customs declaration forms: CN22 for low-value items and CN23 for higher-value items, both affixed to the exterior of the parcel for customs inspection
• Duty-free threshold: Postal items with a declared value not exceeding approximately $100 are generally exempt from customs duty for individual recipients
• Duties above threshold: Calculated as the applicable customs duty plus VAT and other charges depending on goods type, with the recipient responsible for payment
• Prohibited items: Weapons, explosives, ammunition, narcotics, controlled substances, counterfeit goods, radioactive and toxic material, and pornographic material
• Restricted electronics: Printers, computers, televisions, DVD players, monitors, air conditioners, and laptops may face restrictions for non-diplomatic shipments
• Currency and valuables: Items containing banknotes, precious metals, precious stones, jewelry, and watches are subject to additional restrictions under UPU conventions for certain service types
• Agricultural and animal products: Require specific import permits to be obtained before shipment

Understanding tracking statuses

When you track a Macedonia Post shipment online, different statuses appear as it moves through the postal network. These indications show the position and condition of the shipment at each key stage of its journey, from initial acceptance at the post office to final delivery at the recipient's address. Tracking is available for registered mail, parcels, and EMS items. Standard ordinary letters sent without registration do not carry tracking numbers and cannot be monitored in the system.

Macedonia Post tracking numbers follow the standard UPU S10 alphanumeric format used by most national postal operators. The format consists of two letters serving as a service indicator, followed by eight digits, a check digit, and the two-letter country code "MK" for outbound items. The leading letters indicate the item type. R denotes registered mail, C denotes a parcel, and E denotes an EMS express shipment. Third-party tracking platforms including also support Macedonia Post tracking numbers, giving recipients additional options for monitoring their shipments.