Magazineluiza tracking
How to track my Magazineluiza package?
To track a Magazineluiza package, make sure you have the tracking number provided by the sender or the retailer. This unique code gives you access to all the information related to your shipment.
Enter this number in the search field and confirm. The most recent tracking data will be displayed automatically.
A detailed timeline then traces your package's journey: current location, completed transit stages, and estimated delivery date. This information is updated at each new stage, allowing you to follow your shipment's progress in real time.
About Magazineluiza
Magazine Luiza, known as Magalu, is a Brazilian retail conglomerate that operates over 1,200 physical stores and a major e-commerce platform with more than 350,000 marketplace sellers. The company was established in 1957 in Franca, São Paulo, originally as a small gift shop called "A Cristaleira."
How to contact Magazineluiza?
If you are experiencing issues with the delivery process managed by Magazineluiza, please do not hesitate to contact their customer support.
What is Magazineluiza?
Magazine Luiza, widely known as Magalu, is one of Brazil's largest retail conglomerates, combining a network of over 1,200 physical stores with one of the country's most active e-commerce platforms. The company was founded in 1957 in the city of Franca, in the interior of São Paulo state, when Pelegrino José Donato and his wife Luiza Trajano Donato opened a small gift and crystal shop called "A Cristaleira." When the founders decided to expand and rename the business, they organized a local radio contest to let the community choose the new name. The public voted for "Magazine Luiza," honoring Luiza Trajano Donato, whose salesmanship and warm relationship with customers had made her the face of the store.
In 1991, Luiza Helena Trajano, niece of the original founders, assumed leadership and pushed the company toward national expansion. One notable early move came in 1992, when Magalu launched what it called "virtual stores," physical retail locations equipped with multimedia kiosks where customers could browse electronic catalogues and order products not physically stocked on-site. This concept predated widespread internet access in Brazil by years and anticipated the e-commerce model well ahead of its time. In 2016, Magalu opened its marketplace to third-party sellers and Frederico Trajano became CEO. Acquisitions followed, including Netshoes for approximately $62 million in 2019 and KaBuM. for approximately $528 million in 2021. In October 2024, all logistics assets were consolidated into a new standalone entity called Magalog.
- Founded: 1957, in Franca, São Paulo, Brazil, originally under the name "A Cristaleira"
- Also known as: Magalu
- Headquarters: Franca, São Paulo, Brazil
- Current CEO: Frederico Trajano, since 2016
- Chairperson: Luiza Helena Trajano
- Physical stores: Over 1,200 stores across more than 900 cities in Brazil
- Active marketplace sellers: Over 350,000 third-party merchants
- Logistics subsidiary: Magalog, created in October 2024 as a standalone logistics company open to external clients
- Distribution infrastructure: 21 distribution centers, 2 national hubs, 20 regional hubs, and 153 partner operational bases
- Logistics fleet: Over 6,000 vehicles serving more than 3,800 municipalities
Magalu's position in the Brazilian market is defined by its omnichannel model, which uses physical stores not only as retail points but also as local fulfillment hubs and click-and-collect locations. This approach allows ultrafast delivery in urban areas by dispatching orders from the nearest store rather than from a central warehouse. The marketplace platform hosts over 350,000 active sellers, placing Magalu alongside Mercado Livre and Americanas as one of the defining forces in Brazilian e-commerce. The creation of Magalog in 2024 extended this logistics capability to external clients, with brands such as Centauro, Zara, and Dafiti among the first companies to adopt the service.
Which countries does Magazineluiza deliver to?
Magazine Luiza operates exclusively within Brazil and does not ship products to customers in other countries. Its domestic footprint is extensive, with physical stores present in over 900 cities spread across 20 to 21 Brazilian states, making it one of the most geographically distributed retail chains in the country. The e-commerce platform delivers to virtually any municipality with a postal address through a combination of the Magalog network and contracted partner carriers. The Magalog delivery network reaches over 3,800 of Brazil's more than 5,500 municipalities through its own infrastructure, with the remainder served through partners including Correios, Transfolha, and Total Express.
- Southeast: Full coverage in São Paulo, Minas Gerais, Rio de Janeiro, and Espírito Santo, which together form the core of the logistics network
- South: Paraná, Santa Catarina, and Rio Grande do Sul, served through regional hub infrastructure
- Northeast: All nine states including Bahia, Pernambuco, Ceará, and Maranhão, with several state capitals included in the ultrafast delivery service
- Central-West: Mato Grosso, Mato Grosso do Sul, Goiás, and the Federal District
- North: Pará, Amazonas, and other Amazonian states, reached mainly through partner carrier arrangements
- International: No outbound international shipping; Magazine Luiza does not deliver orders to destinations outside Brazil
The logistics infrastructure is concentrated most heavily in the Southeast. A major distribution center is located on Rodovia Anhanguera at kilometer 71.5 in Louveira, São Paulo, a strategic logistics corridor in the state's interior. A distribution center in Contagem, Minas Gerais, was reopened to improve service quality in that region. Two national hubs manage long-distance freight coordination across the country, supported by 20 regional hubs and 153 partner operational bases. The ultrafast delivery service known as Piscou, Chegou covers 139 municipalities as of 2024, concentrated primarily in major urban centers.
What are the Magazineluiza services and delivery times?
Magazine Luiza offers several distinct fulfillment options depending on the purchase type, the customer's location, and the delivery speed required. Standard home delivery is the primary service for most orders, handled either by Magalog or by a contracted partner carrier depending on the destination postal code and product category. Deliveries run Monday through Friday between 8:00 AM and 10:00 PM, with weekend delivery available in select regions depending on the assigned carrier. Estimated delivery times are calculated in business days from the moment payment is confirmed, not from when the order is placed, and are shown on each product page after the customer enters their postal code.
- Standard Home Delivery: Delivery to any address in Brazil via Magalog or a partner carrier, with estimated times based on destination postal code and displayed at checkout
- Piscou, Chegou (Ultrafast Delivery): Same-day or two-hour delivery for eligible products under 6 kilograms, dispatched from the nearest Magazine Luiza store, available in 139 municipalities as of 2024 with no additional fee
- Retira na Loja (Click and Collect): Free in-store pickup at any participating Magazine Luiza location, with up to 15 business days to collect after the readiness notification is received
- Magalu Entregas (Marketplace Seller Logistics): Services for the platform's third-party sellers, including drop-off at over 400 stores, free scheduled pickups from the seller's premises, and an express tier for same-day or next-day delivery on orders confirmed before 11:00 AM
- Magalog Full Service (External Clients): Available since October 2024, covering complete storage and fulfillment, ultrafast delivery, light parcel distribution for packages up to 30 kilograms, and heavy parcel distribution for packages over 30 kilograms
The Piscou, Chegou ultrafast service launched on June 21, 2021, initially operating in 11 cities including São Paulo and nine state capitals such as Belém, Salvador, Recife, Fortaleza, Maceió, Aracaju, João Pessoa, and Teresina, with 75 stores equipped at launch. The model dispatches eligible orders from the nearest Magazine Luiza store rather than from a central warehouse, delivering within the same day or within two hours at no extra charge. Products must weigh 6 kilograms or less to qualify, and by 2024, through the Magalog infrastructure, the service covered 139 municipalities across Brazil.
For products sourced internationally, an additional dispatch period of 6 business days applies before normal shipping timelines begin, separate from any customs processing time. For marketplace sellers using Magalu Entregas, orders confirmed before 11:00 AM must be dispatched the same business day, while orders confirmed after 11:00 AM receive one additional business day for dispatch, with shipping labels valid for 7 days and the service activating within 24 hours of contract acceptance.
What are the Magazineluiza rates and maximum dimensions accepted?
Magazine Luiza calculates shipping costs based on the destination postal code, package weight, and product dimensions, with no fixed published rate schedule for consumer orders, as rates vary by route and assigned carrier and are displayed at checkout after the customer enters their postal code. A free shipping threshold applies when the order total exceeds $79 and the calculated freight cost falls below $50, covering delivery to any Brazilian address at no charge. This policy applies across the website, the SuperApp, and the mobile platform, regardless of which carrier handles the final delivery leg.
- Free shipping threshold: Orders above $79 with a calculated freight below $50 qualify for free delivery to any address in Brazil
- Piscou, Chegou fee: No additional shipping charge for ultrafast delivery in covered municipalities, regardless of order value
- Click and Collect fee: Free for all in-store pickup orders, regardless of order value
- Ultrafast delivery weight limit: Products must weigh 6 kilograms or less to qualify for Piscou, Chegou dispatch from a store location
- Light delivery (Magalog B2B): Packages up to 30 kilograms, treated as a distinct pricing tier for external logistics clients
- Heavy delivery (Magalog B2B): Packages over 30 kilograms, priced as a separate higher tier in Magalog's B2B contracts
For marketplace sellers using the Magalu Entregas logistics program, co-participation fees are structured with discounts tied to dispatch performance. Sellers with an on-time dispatch rate of 97% or above receive a 75% discount on co-participation fees. Those with rates between 87% and 97% receive a 40% discount, while sellers falling below 87% receive no discount. This structure creates a direct link between dispatch reliability and the cost of accessing Magalu's logistics network, with the financial benefit of maintaining consistently high performance being substantial.
What are the Magazineluiza delivery options?
Customers purchasing from Magazine Luiza have three main options for receiving their orders, with home delivery serving as the default and packages sent to the address provided at checkout during the stated delivery window. Tracking notifications are pushed via WhatsApp and email at each status change for customers who have opted in to these alerts, allowing recipients to anticipate the delivery and be present. The specific policy for missed deliveries, such as whether a second attempt is scheduled or the package is returned to a depot, depends on which carrier is handling the final leg, as Magazine Luiza uses both its own Magalog drivers and contracted third-party carriers whose policies may differ.
- Home Delivery: Packages delivered to the customer's address, Monday through Friday between 8:00 AM and 10:00 PM, with weekend delivery available in select regions
- Piscou, Chegou (Ultrafast): Same-day or two-hour delivery for eligible orders in 139 municipalities, dispatched from the nearest store location, free of charge
- Retira na Loja (Click and Collect): Free in-store pickup at over 1,200 Magazine Luiza store locations, with 15 business days to collect after the readiness notification is received
- Tracking notifications: Real-time status updates sent via WhatsApp and email at each tracking milestone for customers who have enabled alerts
The Click and Collect option, called Retira na Loja, carries no shipping cost and is available at all participating Magazine Luiza physical locations. After placing an online order, the customer receives a notification confirming the product is ready for collection, and then has 15 business days to retrieve it from the store. This service covers select product categories sold directly by Magazine Luiza and is not universally available for all marketplace sellers or for large items such as refrigerators, sofas, and furniture.
What should I do if my Magazineluiza parcel is lost or damaged?
Under Brazilian consumer protection law, the Código de Defesa do Consumidor, customers have up to 7 calendar days from receipt of a product to request a return and full refund without needing to provide a reason. This right, known as the direito de arrependimento, is a legal requirement that Magazine Luiza adheres to. For warranty claims, damaged goods, or delivery failures, customers must contact Magazine Luiza's support through one of several available channels. The company maintains an active presence on Reclame Aqui, Brazil's leading consumer complaint platform, and is known to respond to complaints posted there.
- Phone (online store): 0800 310 0002, available for order-related inquiries
- Alternative phone line: 0800 773 3838
- Live chat: Available through the Magazine Luiza website and the Magalu mobile app
- WhatsApp: Integrated into the customer support flow alongside chat and phone options
- In-store: Any physical Magazine Luiza location can assist with order and delivery complaints
- Reclame Aqui: Brazil's main consumer complaint platform, where Magazine Luiza responds to customer issues directly
For marketplace orders, the responsibility for product condition may rest partly with the individual seller rather than with Magazine Luiza directly. In these cases, the platform acts as a mediator in disputes between buyers and sellers. Customers experiencing problems with marketplace purchases should initiate the claim through the "Meus Pedidos" section of their account, where all order details and delivery information are accessible. If the issue is not resolved through normal channels, escalating through Reclame Aqui is a recognized option that typically receives a formal response from the company.
Does Magazineluiza handle international shipments and customs formalities?
Magazine Luiza is a domestic Brazilian retailer and does not ship products to customers in other countries, as its international dimension is inbound rather than outbound. When a customer purchases a product on the platform that originates from an international source, an additional dispatch period of 6 business days is applied before normal shipping timelines begin. This pre-shipment buffer accounts for the handling of internationally sourced goods before they enter the Brazilian delivery network and is entirely separate from any customs processing time. Customers buying such cross-border products should factor this period into their delivery expectations alongside the standard transit time for their region.
- Outbound international shipping: Not available; Magazine Luiza does not deliver orders to customers located outside Brazil
- Cross-border dispatch buffer: An additional 6 business days applies before normal shipping timelines begin for internationally sourced products
- Customs responsibility: Import duties and taxes assessed by Brazilian customs authorities are the responsibility of the customer (recipient), not the seller or the platform
- Delivered Duty Paid (DDP): No DDP arrangement is available for cross-border purchases through Magazine Luiza; the tax risk sits entirely with the buyer
Brazilian customs inspection applies to all packages entering the country from abroad, and processing time is variable and not guaranteed. Magazine Luiza provides guidance on customs timelines and steps to take if a package is held at customs through a dedicated section of its help portal focused on international orders. Standard Brazilian customs restrictions apply to all imported goods regardless of the selling platform, and no specific list of prohibited items for cross-border purchases has been separately published by Magazine Luiza, though national import regulations apply to all purchases involving international suppliers.
Understanding tracking statuses
To track an order placed on Magazine Luiza, customers log into their account, navigate to "Meus Pedidos", the My Orders section, select the relevant order, and access "Detalhes da entrega", the Delivery Details page, or "Rastrear envio", the Track Shipment option. Notifications via WhatsApp and email are sent at each status change for customers who have opted in. For orders handled by partner carriers such as Correios, Transfolha, or Total Express, the tracking code can also be entered directly on the respective carrier's own tracking platform. One documented tracking number format follows the pattern of two letters, nine digits, and two letters, similar to the standard Correios format used in Brazil, though the format may vary depending on the carrier managing the final delivery leg.
| Status | Description |
|---|---|
| Pedido confirmado / Pedido realizado | The order has been registered in the system and payment has been confirmed. The product has not yet been picked or packed at this stage. This status indicates that the commercial transaction is complete and order processing is about to begin. |
| Em separação / Separando seu pedido | The order is being picked and packed at the fulfillment center or store location. Warehouse staff are locating and preparing the items for dispatch. This status appears between order confirmation and the moment the package is physically handed to the carrier. |
| Pedido despachado / Nota fiscal emitida | The invoice has been issued and the package has been dispatched from the fulfillment center. It is now in the possession of the carrier and moving through the logistics network toward the delivery destination. |
| Em transporte / A caminho | The package is in transit toward the delivery destination. It may pass through one or more intermediate sorting or transit points before reaching the local depot responsible for the final delivery attempt. |
| Saiu para entrega | The package has left the local distribution depot and is out for delivery today. A delivery attempt will be made at the address on record during the delivery window. Customers who have enabled notifications should receive an alert at this stage. |
| Entrega realizada | The delivery was completed successfully. The package was handed to the recipient or an authorized person at the delivery address. No further action is required unless the contents are found to be damaged or incorrect upon inspection. |
| Tentativa de entrega | A delivery attempt was made but the recipient was not available at the address. The package has been returned to the local depot. Depending on the carrier assigned, a second delivery attempt may be scheduled automatically or the customer may need to contact support to arrange redelivery. |
| Aguardando retirada na loja | The package has arrived at the selected Magazine Luiza store and is ready for pickup. This status applies exclusively to Click and Collect orders placed under the Retira na Loja service. The customer has up to 15 business days from this notification to collect the item. |
| Em processo alfandegário | The package is undergoing customs inspection by Brazilian customs authorities. This status applies to internationally sourced products. The duration of customs processing is variable and not guaranteed. The customer, as the recipient, may be assessed import duties or taxes during this process. |
| Pedido cancelado | The order has been cancelled. This may occur due to payment failure, stock unavailability, or a cancellation request submitted by the customer. If a payment was already processed, a refund will typically be initiated according to the original payment method used. |
| Devolução em andamento | A return process has been initiated for this order. The package is in the process of being sent back to the seller or to the Magazine Luiza fulfillment center. This status appears after a return request has been approved through customer service or through the account portal. |
Where can I find my Magazineluiza tracking number?
The Magazineluiza tracking number is automatically sent when your package is shipped. As the recipient, you receive it by email, SMS, or directly on the order confirmation page of the retailer's website.
If you cannot find it in your notifications, log in to your customer account on the website where you placed your order. The tracking number can be found in your order history or in the section dedicated to ongoing deliveries.
Once you have this number, enter it in the search field to check your delivery progress and estimated arrival date.
Why isn't my Magazineluiza package moving in the package tracking history?
When your Magazineluiza package tracking hasn't updated for several days, several factors may explain this delay: customs formalities for international shipments, logistical incidents, or simply a delay in updating the information.
Before taking any action, verify that the delivery address provided during the order is correct. An error or incomplete information can slow down the shipping process. If the delay persists beyond the announced timeframe, contact Magazineluiza customer service or the sender with your tracking number on hand. They will be able to precisely locate your package and, if necessary, open an investigation to determine the cause of the delay.
When I track my Magazineluiza package, why does it show as "returned"?
A "returned" status means that the package has been sent back to the sender. Several situations can explain this return:
The delivery driver was unable to identify the recipient due to an incorrect, illegible, or incomplete address missing essential information (apartment number, access code, etc.).
After several unsuccessful attempts and in the absence of collection within the allotted time, the package is automatically returned to its origin point.
The recipient did not collect the package from the post office or pickup point within the holding period, usually 15 days.
For international shipments, missing or incomplete documents or an incorrect value declaration can result in customs clearance refusal and the return of the package.
If your package shows this status, contact the sender or Magazineluiza customer service to find out the exact reason for the return and agree on a solution: a new shipment or refund according to the seller's terms.
Why does the Magazineluiza parcel tracking timeline indicate that my order cannot be found?
If no information appears when tracking your Magazineluiza package, several causes are possible:
Make sure that the number entered matches exactly the one provided by the sender. A single character error prevents the package from being identified.
Tracking information is only available once the package has been picked up by Magazineluiza. A delay of 24 to 48 hours may occur between the notification being sent and the first status update.
Temporary malfunctions can sometimes affect the online tracking system. In this case, try again later or contact Magazineluiza customer service for assistance.