Malaysia Post tracking

What is Malaysia Post?

Pos Malaysia Berhad, widely known as Malaysia Post, is the national postal and courier service provider of Malaysia. Headquartered at the Dayabumi Complex in Kuala Lumpur, the company holds the sole mandate to deliver services under the Universal Postal Service Obligation for the country, a government-mandated requirement to provide nationwide postal coverage at uniform and affordable rates to every part of the territory. This designation, formalised under the Postal Services Act 2012, makes Pos Malaysia the only operator legally required to deliver to every address in Malaysia, including remote villages in Sabah and Sarawak on the island of Borneo. The company processes over one million letters and nearly 400,000 parcels daily across its network.

The history of the organisation traces back to the early nineteenth century, when postal services were first established in the Straits Settlements, comprising Penang, Malacca, and Singapore, under British colonial administration. These early operations gradually extended through the rest of the Malay Peninsula and into British Borneo throughout the late nineteenth and early twentieth centuries. The modern corporate era began in 1988 with the launch of Pos Laju as the domestic Courier, Express, and Parcel arm of the service. In 1992, the Postal Services Department was fully corporatised and formally established as Pos Malaysia Berhad, transitioning from a government department to a commercially oriented corporation. The company was subsequently listed on Bursa Malaysia, the national stock exchange, in 2001.

A significant ownership transition took place in 2011 when Khazanah Nasional Berhad, the Malaysian government's sovereign wealth fund, divested a 32.2 percent stake to the DRB-HICOM Group, a conglomerate controlled by businessman Tan Sri Syed Mokhtar Al-Bukhary. DRB-HICOM deepened its involvement through subsequent transactions. In September 2016, the group injected its KL Airport Services Group of Companies and freehold industrial land into Pos Malaysia via a share deal valued at RM835 million, raising its total shareholding to approximately 53.5 percent. This restructuring transformed Pos Malaysia from a pure postal operator into a multi-sector logistics and services group with a significant presence in aviation ground handling, cargo, and supply chain management.

• Date of founding: Postal roots in the early 1800s in the Straits Settlements; Pos Laju launched in 1988; corporatised as Pos Malaysia Berhad in 1992 and listed on Bursa Malaysia in 2001
• Headquarters: Dayabumi Complex, Kuala Lumpur, Malaysia
• Parent company: DRB-HICOM Group, the majority shareholder at approximately 53.5 percent of total shares
• National mandate: Sole Universal Service Provider under Malaysia's Postal Services Act 2012, legally obligated to deliver to every address across the country
• Primary domestic brand: Pos Laju, the express parcel and courier arm
• Primary international brand: Redly, launched October 2025, consolidating all international postal and courier functions
• Online shipping platform: SendParcel and SendParcel Pro, with over seven million parcels processed by early 2021
• Network coverage: Over 3,800 touchpoints nationwide, reaching more than 11 million delivery addresses
• Daily volume: Over one million letters and nearly 400,000 parcels processed each day
• Customer service (domestic): 1300 300 300
• Customer service (international callers): +603 2705 9900

Pos Malaysia is a member of the Universal Postal Union and participates in the EMS Cooperative, giving it access to an international exchange network covering more than 200 countries and territories. In 2022, the company completed a major digital transformation by migrating its critical applications to Amazon Web Services cloud infrastructure, which resulted in IT costs being cut by half and development time for new services improving by 80 percent. In a domestic market that includes private carriers such as J&T Express, Ninja Van, and DHL, Pos Malaysia remains the only operator with true universal delivery coverage across all three territories of the country.

Which countries does Malaysia Post deliver to?

Pos Malaysia's domestic network spans all three main territories of the country, Peninsular Malaysia on the mainland and the states of Sabah and Sarawak on the island of Borneo. Under its Universal Service Obligation, the company is legally required to maintain delivery access to every address across all these territories, including extremely remote rural areas where private carriers do not typically operate. The physical infrastructure includes over 3,800 touchpoints, encompassing 630 full Pos Malaysia branches, approximately 230 Pos Mini outlets, Pos Laju Centres, Pos Laju Kiosks, Ezidrive-thru drive-through drop-off facilities, and authorised agent locations. Total sender drop-off points across the country exceed 800.

For domestic delivery, the country is divided into five geographic zones that determine transit times and pricing. Zone 1 covers deliveries within the Klang Valley, the greater Kuala Lumpur metropolitan area. Zone 2 applies to between-state deliveries entirely within Peninsular Malaysia. Zone 3 covers within-state deliveries in Peninsular Malaysia or within the individual territories of Sabah or Sarawak. Zone 4 applies to deliveries from Peninsular Malaysia to either Sabah or Sarawak. Zone 5 covers deliveries from Sabah or Sarawak back to Peninsular Malaysia, as well as deliveries between Sabah and Sarawak themselves.

• Peninsular Malaysia: All states including Selangor, Johor, Penang, Perak, Kedah, Kelantan, Terengganu, Pahang, Negeri Sembilan, Melaka, and Perlis, plus the federal territories of Kuala Lumpur and Putrajaya
• Malaysian Borneo: Sabah, Sarawak, and the federal territory of Labuan, including remote rural areas under the Universal Service Obligation
• Southeast Asia: Singapore, Thailand Indonesia, Philippines, Vietnam, Cambodia, Myanmar, and other regional destinations
• East Asia: China, Japan, South Korea, Hong Kong, Taiwan, and Macau
• South Asia: India, Bangladesh, Sri Lanka, Pakistan, and other destinations in the region
• Europe: All European Union countries, the United Kingdom, Switzerland Norway, Russia, and other European territories
• North America: United States and Canada
• Australia and New Zealand: Served through EMS and Redly international services
• Middle East and Africa: Saudi Arabia, United Arab Emirates, South Africa, and many other destinations through the UPU network covering more than 200 countries and territories worldwide

International shipments operate through the standard postal cooperation framework that governs how national postal services exchange mail and parcels. A shipment sent from Malaysia via Pos Malaysia is processed by the Malaysian operator until it exits the country, after which it is transferred to the postal service of the destination country for final delivery. A parcel destined for the United States is distributed by USPS, a shipment to Germany is handed to Deutsche Post, and a package to Australia is handled by Australia Post. This cooperative structure underpins the global reach of the UPU network that Pos Malaysia participates in as a full member operator.

International parcels, whether outbound or inbound, are processed through the Pos Malaysia International Hub at Kuala Lumpur International Airport. This facility is the primary gateway for all international postal and courier flows passing through the country. The logistics subsidiary, Pos Logistics Berhad, extends the international commercial reach further through a network spanning over 20 countries through its affiliates, with 26 branch offices and 12 agent locations throughout Malaysia supporting broader supply chain and freight forwarding operations for business clients.

What are the Malaysia Post services and delivery times?

Pos Laju is Pos Malaysia's flagship domestic express delivery service for parcels and documents. It features full shipment tracking with proof of delivery, cash-on-delivery capability for e-commerce merchants, a signature-required option for shipments requiring documented receipt at the recipient's hands, and same-day delivery in select areas. Standard next-day delivery is achievable for most Peninsular Malaysian addresses when items are submitted sufficiently early in the day. Free parcel pick-up from the sender's home or office is available exclusively for contract account holders and registered SendParcel customers. The service runs Monday through Saturday only, with no deliveries on Sundays or Malaysian public holidays.

For international shipping, Pos Malaysia launched the Redly brand in October 2025, consolidating what had previously been separate and fragmented product lines, including EMS, postal parcels, commercial cross-border shipments, freight, and e-commerce exports and imports, under a single unified identity with three distinct service tiers. Redly Express provides the fastest transit with day-definite delivery commitments for urgent cross-border shipments. Redly Priority offers an intermediate-speed option. Redly Connect is the most economical tier, designed for non-urgent cross-border parcels where cost is the primary consideration. Pos Malaysia continues to participate in the UPU EMS Cooperative alongside the Redly structure.

• Pos Laju (domestic express): Standard transit 1 to 3 business days; next-day delivery for most Peninsular Malaysia routes; cash-on-delivery, proof of delivery, and signature-required options available; Monday to Saturday only
• Same-day delivery: Available within eligible areas subject to submission cutoff times; not universally available across all postcodes in Malaysia
• Standard mail (domestic): Economy non-express service for letters and lighter packages with typical delivery in 2 to 5 business days
• EMS - Express Mail Service: UPU Cooperative international express; documents up to 1 kg, merchandise up to 30 kg; tracks to over 200 countries with proof of delivery
• Redly Express (international): Fastest international tier with day-definite delivery commitments, for urgent cross-border shipments
• Redly Priority (international): Intermediate-speed international courier option sitting between the express and economy tiers
• Redly Connect (international): Most economical international tier, designed for non-urgent cross-border parcels where transit time is not the priority
• International Small Packet (tracked): Economy air delivery for lightweight international items; estimated 6 to 11 working days to major city destinations
• International Air Mail: Economy air postal service for letters and lightweight items to worldwide destinations
• International Surface Mail: Sea-freight-based postal service for non-urgent, heavier international shipments where cost is prioritised over speed
• SendParcel / SendParcel Pro: Online shipping platform for individuals, SMEs, and e-commerce sellers to create shipments, print labels, schedule pick-ups, and manage deliveries without visiting a physical outlet
• Pos Logistics: Business-to-business warehousing, freight forwarding, distribution, and supply chain solutions through 26 branch offices and 12 agent locations nationally, with an international network in over 20 countries

For international EMS shipments, transit times vary considerably by destination. Deliveries to the United States typically take 4 to 6 days. The Asia region, covering neighbouring countries such as Singapore, Thailand Indonesia, Hong Kong, Japan, South Korea, and China, typically ranges from 5 to 7 days. Europe and North America generally fall within the 7 to 10 business day range. More distant or less-connected destinations may take 10 to 14 days or longer. These figures apply to major urban centres only, and deliveries outside major cities in any destination country may add further days. Items placed under customs inspection may incur an additional 48 to 72 hours regardless of the service tier selected.

What are the Malaysia Post rates and maximum dimensions accepted?

Pos Malaysia calculates shipping charges based on chargeable weight, defined as the greater of the actual physical weight or the calculated volumetric weight. This approach means that lightweight but physically large packages are priced according to the space they occupy in the delivery vehicle rather than their mass alone. For Pos Laju domestic shipments, volumetric weight is calculated as height multiplied by width multiplied by length in centimetres, divided by 5,000. For EMS international shipments, the same three dimensions are applied but divided by 6,000. In both cases, the higher of the two weight figures is the one that determines the shipping charge.

The Pos Laju domestic service accepts parcels up to 60 kg in either actual or volumetric weight. The longest single side of any parcel must not exceed 200 cm, and the combined total of all three dimensions, calculated as length plus width plus height, must not exceed 300 cm. A surcharge of RM50 applies when either the actual or volumetric weight exceeds 30 kg, or when the longest side of the parcel exceeds 150 cm. For EMS international shipments, the maximum accepted weight for merchandise is 30 kg, while EMS documents are restricted to a maximum of 1 kg.

• Volumetric weight formula (Pos Laju domestic): Height x Width x Length in cm, divided by 5,000
• Volumetric weight formula (EMS international): Length x Width x Height in cm, divided by 6,000
• Maximum weight (Pos Laju domestic): 60 kg (actual or volumetric, whichever is greater)
• Maximum weight (EMS merchandise): 30 kg
• Maximum weight (EMS documents): 1 kg
• Maximum single dimension (Pos Laju): 200 cm on the longest side
• Maximum combined dimensions (Pos Laju): Length plus width plus height must not exceed 300 cm in total
• Oversize and heavy surcharge (Pos Laju): RM50 applies when actual or volumetric weight exceeds 30 kg, or when the longest side exceeds 150 cm
• Standard built-in compensation (Pos Laju): Up to RM200 or the declared item value, whichever is lower, included with all Pos Laju shipments at no extra cost
• Pos Service Warranty (optional insurance add-on): Coverage up to RM5,000 per shipment, purchased at the time of posting before dispatch

Pos Malaysia provides an online rate calculator accessible through its official channels that accepts origin postcode, destination, and weight or dimensions as inputs to produce an estimated shipping cost. Rates scale progressively by weight and by destination zone or country for international shipments. The SendParcel platform gives SME and e-commerce users aggregated rate visibility across multiple service types, allowing commercial senders to compare options before committing to a specific product. This self-service pricing tool has become the primary route for online sellers in Malaysia managing high volumes of outbound parcels.

What are the Malaysia Post delivery options?

The primary delivery method is door-to-door delivery to the registered address. Delivery couriers operate Monday through Saturday during standard daylight working hours, with no service on Sundays or Malaysian public holidays. For senders, free parcel pick-up from the home or office is available for contract account holders and registered SendParcel customers covering items up to 30 kg. Pick-up can be scheduled up to 7 days in advance, with available windows between 10:00 AM and 6:30 PM. There is no minimum parcel quantity requirement per pick-up request, making the service accessible for senders with a single item.

If a delivery attempt is unsuccessful, Pos Malaysia may redirect the parcel to a nearby EziBox self-service parcel locker. The recipient is then notified via SMS with a secure one-time PIN code used to open the assigned locker compartment. Recipients have a 48-hour window to collect their parcel from the EziBox before it is returned. The network consists of 255 locker locations across Malaysia and connects with over 700 retail partner locations, extending the self-service collection and drop-off infrastructure well beyond the dedicated locker units themselves. All EziBox units operate 24 hours a day, 7 days a week.

• Door-to-door delivery: Standard home or office delivery Monday to Saturday during daylight working hours; no service on Sundays or Malaysian public holidays
• EziBox parcel lockers: 255 self-service locker locations operating 24 hours a day, 7 days a week; used for both failed delivery redirections and sender drop-offs; 48-hour collection window notified by SMS with a one-time PIN
• Signature-required delivery: Optional service for senders requiring documented proof of physical receipt at the recipient's hands
• Sender pick-up service: Free for contract account holders and SendParcel customers; items up to 30 kg; schedulable up to 7 days in advance; pick-up windows between 10:00 AM and 6:30 PM
• Drop-off points: Over 800 locations across Malaysia including Pos Laju Centres, Pos Laju Kiosks, full Pos Malaysia branches, and Pos Mini outlets
• Ezidrive-thru: Drive-through parcel drop-off facility allowing senders to hand over parcels without leaving their vehicles
• Cash-on-Delivery: Payment collected from the recipient at the point of delivery and remitted to the e-commerce merchant; available for domestic Pos Laju shipments

The broader touchpoint network of over 3,800 locations nationwide, including the 630 main Pos Malaysia branches and approximately 230 Pos Mini outlets, provides senders and recipients with physical access points spread across both urban centres and rural areas in all three territories. Pos Malaysia's mobile application, available on iOS and Android platforms, allows users to schedule pick-ups, track shipments, and locate the nearest outlet or EziBox locker. The AskPos chatbot, integrated into both the website and the mobile app, handles routine service queries at any hour of the day without requiring a phone call.

What should I do if my Malaysia Post parcel is lost or damaged?

Pos Malaysia applies specific reporting deadlines depending on the nature of the issue. For general service complaints, claims must be filed within 30 days of the original posting date. For damage, loss, or wrong item received, recipients must notify Pos Malaysia within 5 working days from the date of delivery. In cases where tracking shows a "Delivered" status but the item was not physically received, recipients should report the issue within 7 days of that status appearing in the tracking system. Missing these windows can affect claim eligibility, so early notification is advisable in all cases.

The standard built-in compensation under Pos Laju covers up to RM200 or the actual declared value of the item, whichever is lower. This applies to all Pos Laju shipments without any additional cost to the sender. For shipments requiring higher coverage, senders can purchase the Pos Service Warranty at the time of posting, which extends the maximum compensation to RM5,000 per shipment. This optional insurance must be purchased before the parcel is dispatched and cannot be added retroactively once a shipment has left the counter.

• Customer service hotline (domestic): 1300 300 300
• Customer service hotline (international callers): +603 2705 9900
• AskPos chatbot: 24-hour automated support through the official website and mobile app, handling routine queries and directing complex cases to human agents
• Deadline for general complaints: Within 30 days of the original posting date
• Deadline for damage, loss, or wrong item received: Within 5 working days from the date of delivery
• Deadline for "Delivered" but not received: Within 7 days of the "Delivered" status appearing in the tracking system
• Standard Pos Laju compensation: Up to RM200 or the declared item value, whichever is lower; included with all Pos Laju shipments
• Pos Service Warranty coverage: Up to RM5,000 per shipment; optional add-on purchased at the time of posting
• Proof of Delivery request: Can be submitted to verify the actual delivery record in disputed "Delivered" cases

Claimants are advised to gather documentation before making contact with customer service. Photographs of a damaged item and its packaging provide strong evidence for a damage claim. Retaining the original shipping receipt or confirmation reference and recording all dates and correspondence with Pos Malaysia throughout the process is equally important. Once Pos Malaysia formally declares an item lost following its investigation, the compensation procedure is initiated. Social media support is available through the company's official accounts on Facebook, Twitter, and Instagram for less formal escalation and general status updates.

Does Malaysia Post handle international shipments and customs formalities?

Pos Malaysia is an active international postal operator integrated into the global UPU network, with the ability to exchange mail and parcels with postal operators in over 200 countries and territories. All outbound international parcels are processed through the Pos Malaysia International Hub at Kuala Lumpur International Airport before being handed to connecting carriers and foreign postal operators. Inbound international mail follows the same facility in reverse, arriving at KLIA and being sorted for domestic distribution. As of October 2025, all international shipping functions are consolidated under the Redly brand which covers three service tiers spanning urgent, intermediate, and economy cross-border shipments.

Customs clearance for international shipments is carried out by the customs authority of the destination country upon the parcel's arrival. Items placed under customs inspection may incur additional transit time of 48 to 72 hours beyond the published delivery window. Duties and taxes assessed by the destination country are generally the responsibility of the recipient, unless a Delivered Duty Paid arrangement has been negotiated through a commercial account. International senders are required to complete customs declaration forms that accurately describe the contents, state the declared value, and confirm the nature of the shipment, whether gift, commercial sale, or sample.

• International processing hub: Pos Malaysia International Hub at Kuala Lumpur International Airport (KLIA) in Sepang, processing all outbound and inbound international postal and courier flows
• Customs inspection delays: Items held for review by destination country customs authorities may add 48 to 72 hours to the published transit window
• Duties and taxes: Generally payable by the recipient in the destination country, unless a Delivered Duty Paid commercial arrangement is in place
• Absolutely prohibited items: Narcotics and illicit drugs including heroin, cannabis, and cocaine; weapons, firearms, ammunition, and explosives including fireworks; pornographic or obscene materials under Malaysian law; turtle eggs; rattan from Peninsular Malaysia
• Restricted items: Fresh vegetables and perishables without appropriate clearance; items classified as Dangerous Goods under IATA regulations; bulk quantities of branded goods subject to scrutiny at sorting hubs
• Customs documentation: Senders must accurately describe contents, declare the shipment value, and state the nature of the shipment on customs declaration forms prior to dispatch

Items that fall into grey areas, such as perfumes, vape liquids, or large quantities of branded consumer goods, are subject to scrutiny at sorting hubs and may be held or rejected without prior notice. Pos Malaysia adheres to national and international shipping regulations across its platform. The company publishes guidance documents on Dangerous Goods, Prohibited Items, Terms and Conditions, and frequently asked questions for international senders through its official channels. Senders carry full responsibility for the accuracy of all customs documentation and for compliance with the destination country's import regulations, as incorrect or incomplete declarations may result in delays, seizure, or return of the shipment.

Understanding tracking statuses

When tracking a Pos Malaysia shipment, a series of status updates appear as the parcel moves through the network from initial deposit to final delivery. These statuses are accessible through the official Pos Malaysia website, the Pos Malaysia mobile app for iOS and Android, the AskPos chatbot, and a range of third-party tracking platforms including Tracking.my. Tracking numbers follow a standardised 13-character format structured as two letters followed by nine digits and the suffix "MY," the ISO country code for Malaysia. The opening two letters identify the service type, with common prefixes including "EX" for standard international tracked parcels, "EE" for EMS express, "PL" for Pos Laju domestic express, "CP" for standard registered parcels, and "RR" for registered mail.

If tracking has not updated for 2 to 3 working days, Pos Malaysia advises contacting customer service directly. If tracking shows "Delivered" but the item was not received, recipients should first check mailboxes, building reception desks, and with neighbours before escalating. A Proof of Delivery request can be submitted to obtain the official delivery record for a specific shipment. The main statuses and their meanings are listed below.