Redpack tracking

What is Redpack?

Redpack, whose legal name is Redpack S.A. de C.V., is a Mexican courier, parcel, and logistics company that provides delivery services across all 32 states of Mexico and ships internationally to more than 220 countries. The company offers a range of solutions covering document courier, express parcel delivery, less-than-truckload freight, and cross-border shipping. Its clients range from individual consumers sending personal packages to businesses of all sizes, including e-commerce retailers, manufacturers, and distributors with recurring domestic and international shipping needs.

The founding of Redpack dates to the early 1990s, with some sources citing 1991 as the start of operations and formal corporate registration occurring in 1994. From the outset the company was built as a domestically owned carrier, a distinction that became commercially relevant as international logistics groups expanded aggressively into the Mexican market. A significant development came in 2008, when Redpack entered a strategic alliance with Dutch logistics group TNT. Under the agreement, Redpack assumed operational and commercial representation for TNT throughout Mexico, gaining access to TNT's network covering more than 210 countries. Both parties jointly invested approximately one million dollars in staff training, IT integration, and personnel recruitment. During this period the company was commonly referred to as Redpack TNT, and the alliance raised its standing considerably among corporate clients seeking both domestic coverage and international reach.

In May 2018, Grupo Traxion SAB de C.V. acquired Redpack and integrated it into a multi-modal Mexican logistics conglomerate listed on the Bolsa Mexicana de Valores stock exchange. Redpack retained its brand identity under the new ownership while gaining access to Traxion's warehousing, fleet and cross-border infrastructure. The company received the Super Empresas recognition published by Grupo Editorial Expansión and PwC twelve consecutive times, reflecting sustained organizational performance across its independent years and the TNT alliance period.

• Legal name: Redpack, S.A. de C.V.
• Founded: 1991 (start of operations) or 1994 (formal corporate registration), depending on the source consulted
• Headquarters: Corporativo Redpack, 25 Calzada de la Naranja, Colonia Industrial Alce Blanco, Naucalpan de Juárez, Estado de México, Mexico
• Parent company: Grupo Traxion SAB de C.V., which acquired Redpack in May 2018 and is listed on the Mexican stock exchange
• Certifications: ISO 27001 for information security management, recertified in 2023
• National infrastructure: 7 fully automated operative centers, 85 stations distributed across all 32 states, and more than 400 service points and commercial alliance locations
• Route network: 56 to 60 land routes and 85 to 89 air routes connecting hubs and branch stations nationwide
• National coverage: More than 18,000 postal codes and over 850 domestic destinations
• International coverage: More than 220 countries across five continents

Redpack's position within the Mexican parcel market is shaped by its combination of last-mile delivery capability and consolidated freight services. The company provides a REST API and legacy SOAP integration services for e-commerce merchants requiring automated shipment management within their existing platforms. As part of Grupo Traxion, Redpack can draw on the group's broader logistics resources, including third-party warehousing and cross-border trucking access to the United States and Canada, a capability extended following Traxion's acquisition of BBA Logistics in 2023.

Which countries does Redpack deliver to?

Redpack delivers domestically to all 32 states of Mexico through a hub-and-spoke network built around seven automated operative centers and 85 branch stations. The carrier serves more than 18,000 postal codes and over 850 national destinations, covering major commercial and industrial centers as well as smaller and more remote communities. For retail access, more than 400 service points and commercial partner locations are distributed nationwide, supplementing the company's own branded station network with convenient drop-off and collection options.

The principal cities and regions served include Mexico City and the broader State of Mexico, Guadalajara in Jalisco, Monterrey in Nuevo León, as well as Guanajuato, Puebla, Veracruz, Campeche, and Quintana Roo. For the three largest metropolitan areas specifically, Mexico City, Guadalajara, and Monterrey, Redpack operates a dedicated same-zone service with a 24-hour delivery guarantee for qualifying parcels. Cross-border services to the United States are offered through the Redmail USA product, and Grupo Traxion's 2023 acquisition of BBA Logistics added cross-border trucking capacity into the U.S. and Canada within the group's combined offering.

• Domestic coverage: All 32 Mexican states, serving more than 18,000 postal codes and 850 national destinations
• Major Mexican cities: Mexico City, Guadalajara, Monterrey, Puebla, Veracruz, León, Querétaro, Tijuana, and others
• United States: Cross-border parcel service via Redmail USA and cross-border trucking access via Grupo Traxion's BBA Logistics
• Canada: Cross-border access through Grupo Traxion's BBA Logistics network
• Europe: Air delivery to all major European countries
• Asia: Coverage to key markets including Japan, China, South Korea, and others
• Latin America and Caribbean: Delivery across Central and South American countries and Caribbean destinations
• Africa and Middle East: Access to destinations across both regions via the international air network

International deliveries reach more than 220 countries across five continents, a reach established largely during the TNT alliance period from 2008 to 2018, when Redpack's Mexico-wide last-mile operations were integrated with TNT's global transport infrastructure. Following the 2018 transition to Grupo Traxion ownership, Redpack maintained and expanded its international service portfolio. Customs authorities may conduct random inspections at Redpack facilities for both incoming and outgoing international shipments, and the company recommends that customers consult with a logistics advisor before dispatching international parcels to verify content compliance with applicable regulations.

What are the Redpack services and delivery times?

Redpack organizes its domestic services across three distinct tiers based on speed and package dimensions. The Express service is the primary option for time-sensitive parcels, with a delivery guarantee of 24 to 48 hours from the next business day after acceptance into the network. It supports packages up to 70 kg per piece, with a maximum of 120 cm on any single side. Prepaid waybills purchased for this service remain valid for 12 months from the date of purchase. Shipment pickup from the sender's address and delivery to a home, office, or service point are all available under this tier.

The EcoExpress service targets shippers for whom cost takes priority over transit speed. Delivery is estimated at 2 to 5 business days, with the same parcel limits as the Express tier. The range reflects geographic variation across Mexico, with shorter transit times to nearby destinations and up to 5 days for remote or less-served postal codes. The Metropolitan 24 HR service is a distinct, city-specific option limited to Mexico City, Guadalajara, and Monterrey. It guarantees delivery within 24 hours but applies stricter parcel limits of 15 kg per piece and 30 cm on any single side. Two delivery attempts are made under this service before the parcel is returned to the sender.

• Express: 24 to 48 hours from the next business day; up to 70 kg and 120 cm per piece; prepaid waybills valid for 12 months from purchase
• EcoExpress: 2 to 5 business days; same 70 kg and 120 cm limits as Express; lower cost in exchange for a broader transit window
• Metropolitan 24 HR: 24-hour delivery within Mexico City, Guadalajara, and Monterrey only; maximum 15 kg and 30 cm per piece; two delivery attempts before return to sender
• Consolidated Cargo / LTL: Freight service for shipments above 68 kg per piece; palletized cargo up to approximately 500 kg handled with forklifts, ramps, and skids; three modalities: door-to-door, door-to-airport, and airport-to-airport
• International air shipping: Express options deliver in 1 to 4 business days to select destinations; standard international transit estimated at 5 to 10 business days; customs processing time at destination is an additional variable outside Redpack's direct control
• RedpackStore: Online portal for e-commerce sellers and small businesses to manage prepaid labels, pickup scheduling, and shipment tracking without a corporate credit account
• Redpost: Lower-cost postal option for less time-sensitive documents and lightweight parcels

For Consolidated Cargo shipments, Redpack's cargo warehouses are equipped with roofed loading platforms, ramps, security personnel, forklifts, and skids to handle palletized freight. The door-to-door modality includes customs handling at both origin and destination. The door-to-airport modality covers transport to the origin airport only, without customs processing or final delivery. The airport-to-airport modality provides air transport with optional customs clearance support at the destination airport.

What are the Redpack rates and maximum dimensions accepted?

Redpack calculates shipping costs using the higher of two weight values, the physical weight of the parcel or its volumetric weight. The volumetric weight is calculated by multiplying length in centimeters by width in centimeters by height in centimeters, then dividing the result by 5,000 to arrive at the equivalent figure in kilograms. The billable weight is whichever of the two values is greater, a standard industry approach that prevents large but light packages from being underpriced relative to the transport capacity they occupy.

All rates are quoted in Mexican pesos and include VAT. An additional fuel surcharge is applied as a percentage of the base shipment cost and is recalculated monthly based on PEMEX's published prices for jet fuel and diesel. This surcharge fluctuates with fuel market conditions and is published transparently in Redpack's official rate cards. For shippers without a direct corporate account, third-party aggregator platforms have advertised discounts of 33% to 55% off standard retail rates, making the service more accessible to smaller-volume senders. An online quote tool is available on the carrier's website for instant rate estimates.

• Volumetric weight formula: Length (cm) x Width (cm) x Height (cm) divided by 5,000; billable weight is whichever is higher between physical and volumetric
• Express and EcoExpress maximum weight: 70 kg per piece (physical or volumetric, whichever is higher)
• Express and EcoExpress maximum dimension: 120 cm on any single side of the package
• Metropolitan 24 HR maximum weight: 15 kg per piece
• Metropolitan 24 HR maximum dimension: 30 cm on any single side
• Consolidated Cargo minimum weight: 68 kg per piece; palletized items up to approximately 500 kg supported with warehouse equipment
• Currency and tax: All rates denominated in Mexican pesos and inclusive of VAT
• Fuel surcharge: Monthly variable percentage applied to the base rate, indexed to PEMEX published fuel prices for jet fuel and diesel

What are the Redpack delivery options?

For standard parcel services, Redpack delivers to home addresses, office addresses, and designated service points as specified on the waybill. Recipients can choose to collect their parcel from one of more than 400 service points and commercial alliance locations across Mexico rather than waiting for a home delivery attempt. Some sources indicate up to 150 to 200 branded Redpack branches also accept direct package drop-off from senders and serve as collection counters for recipients. Senders can schedule home or office pickups through the Redpack customer portal or API, which is particularly practical for e-commerce merchants dispatching parcels on a regular basis.

The Metropolitan 24 HR service includes two delivery attempts before the parcel is returned to the sender. For the Express and EcoExpress services, Redpack's service pages describe the option to redirect a shipment to a nearby service point when home delivery cannot be completed, though the full re-delivery policy for these tiers was not fully detailed in publicly available documentation. For API-integrated merchants, the platform exposes non-delivery report webhooks that automatically alert the merchant's system when a delivery attempt fails, allowing the retailer to respond without manually monitoring shipment status.

• Home delivery: Standard delivery to the recipient's residential address by a Redpack courier
• Office delivery: Delivery to a business or commercial address as specified on the waybill
• Service point collection: More than 400 service points and commercial partner locations nationwide available as designated delivery or collection addresses
• Sender pickup scheduling: Home and office pickups bookable through the Redpack portal and API for senders with regular shipping volumes
• Metropolitan 24 HR delivery attempts: Two attempts are made; the shipment is returned to the sender if both are unsuccessful
• API non-delivery notifications: Webhook-based alerts for integrated merchants when a delivery attempt fails, enabling faster response and re-delivery initiation

What should I do if my Redpack parcel is lost or damaged?

Customers reporting a lost or damaged shipment should contact Redpack's customer service team directly. The primary service phone number is 55 3682 4040, with an older toll-free line of 01800 013 3333 also referenced in company materials. For sales and account-related matters, a separate line at 55 4423 0800 is available for commercial support. Written requests can be submitted through the contact form on the Redpack website. The company also maintains accounts on Facebook, LinkedIn, Twitter, and Instagram, which some customers use for escalation when other contact channels have not produced a satisfactory response.

Redpack's public reputation on consumer review platforms presents a challenging picture of service reliability. The carrier's Trustpilot profile, based on 443 reviews as of available data, shows an overall rating of 1.2 out of 5 stars, with approximately 91% of reviews at the lowest possible score. Recurring complaints in that dataset include failed delivery attempts made without prior notification to the recipient, drivers reporting inability to locate addresses that competing carriers deliver to successfully, reports of package loss, and limited communication following incidents. Shippers with high-value or time-sensitive parcels may wish to account for this track record when evaluating carrier options.

• Primary customer service phone: 55 3682 4040
• Toll-free line: 01800 013 3333 (referenced in older company materials)
• Commercial and account inquiries: 55 4423 0800
• Written contact: Contact form available on the Redpack website
• Social media: Facebook, LinkedIn, Twitter, and Instagram
• Required documentation: Retain the original waybill, proof of the shipment's declared value, and photographic evidence of damage where applicable
• Claims guidance: The FAQ section on the Redpack website is the recommended starting point for information on filing procedures and required documentation

Specific claim filing deadlines and compensation limits applicable to lost or damaged shipments are not fully detailed in Redpack's publicly accessible materials. Customers are directed to the FAQ section of the carrier's website for procedural guidance. For merchants using the Redpack API, the platform includes non-delivery report capabilities and return webhooks that allow faster identification of failed deliveries and earlier initiation of the resolution process.

Does Redpack handle international shipments and customs formalities?

Redpack offers door-to-door international shipping to more than 220 countries across five continents via air transport. The international service includes customs clearance support, covering guidance on export documentation required at origin in Mexico and import documentation required at the destination country. The company describes accompanying exporters through both the outbound customs process in Mexico and the inbound process at destination, a practical support feature for shippers who are not experienced with international trade documentation or destination-country import regulations.

For shipments to the United States specifically, Redpack operates a dedicated cross-border product called Redmail USA. Following Grupo Traxion's 2023 acquisition of BBA Logistics, cross-border trucking capacity to the United States and Canada has been added to the group's combined logistics offering, supplementing Redpack's air-based international services. Customs authorities conduct random inspections at Redpack facilities for both incoming and outgoing international shipments. The company advises customers to consult with a logistics advisor at any service point before dispatching an international parcel to review the contents and confirm compliance with applicable regulations at both origin and destination.

• International destinations: More than 220 countries across five continents via air shipping
• Customs support: Export and import documentation guidance included; accompaniment through customs processes at both origin and destination
• U.S. cross-border service: Redmail USA product for parcel shipments directed to the United States
• U.S. and Canada trucking: Available through Grupo Traxion's BBA Logistics following its 2023 acquisition
• Random inspections: Customs authorities conduct checks at Redpack facilities; pre-dispatch consultation with a logistics advisor is recommended
• Prohibited items: Explosives and explosive-capable materials including chlorate and ammonium salt combinations; substances producing dangerous heat or gas; flammable solids with explosive properties; organic peroxides; live infected animals; temperature-sensitive substances beyond defined thresholds; and radioactive materials

Whether Redpack offers Delivered Duty Paid terms as a standard international product was not confirmed in publicly available documentation. The customs accompaniment service the company describes suggests an ability to manage import duties on the sender's behalf in some scenarios, but exporters should clarify the duty payment arrangement directly with a Redpack advisor before dispatching internationally to avoid unexpected charges for the recipient at the destination.

Understanding tracking statuses

Redpack shipments can be tracked through the carrier's official tracking tool using one of three identifier types. The Guía is the primary tracking number assigned to the shipment, the Folio functions as a reference number linked to the dispatch, and the Serie is a serial identifier used in certain service and integration contexts. Help tooltips on the tracking page explain the distinction between these fields for customers unfamiliar with the terminology. The most common tracking number format is a 9-digit numeric code, though some service types or integration contexts may produce 8-digit codes or alphanumeric formats beginning with MX followed by a sequence of digits.

From the tracking results page, customers can subscribe to shipment notifications by clicking a red button that enrolls the recipient for movement updates as the parcel progresses through Redpack's network. The carrier's tracking data is also accessible through a broad range of third-party platforms including among others. For e-commerce merchants using Redpack's API, the platform supports tracking by internal order reference number in addition to the Redpack guide number, and exposes status updates, estimated delivery dates, non-delivery reports, and return webhooks for automated shipment management.