Nexive tracking

What is Nexive?

Nexive was Italy's first private postal operator in the national postal market and the country's second-largest postal and courier company overall, behind only the state-owned Poste Italiane. Operating under the legal name Nexive Group S.r.l., the company specialized in the transport and delivery of correspondence, parcels, and e-commerce shipments within Italy and to international destinations. The company served approximately 30,000 business clients on a daily basis, including banks, insurance companies, utilities, media and telecommunications firms, and public administration bodies. Nexive held approximately 12% of the Italian mail market and operated a network of more than 1,700 service points nationwide.

The company's origins trace back to 1997, when EU Directive 97/67/CE opened the Italian postal market to private operators for the first time. A private postal operation was established in 1998 under the name TNT Post Italia, a subsidiary of the Dutch TNT Post Group, built partly through the acquisition of existing local companies including the historic Rinaldi L'Espresso firm. The parent group was later absorbed into PostNL, the Dutch postal and logistics company. In May 2014, the Italian subsidiary adopted the new name Nexive, reflecting a separation from the TNT brand and a strategic shift toward e-commerce delivery as the key growth segment in Italian logistics at the time.

• Legal name: Nexive Group S.r.l., previously TNT Post Italia S.p.A.
• Founded: 1998 as TNT Post Italia, rebranded to Nexive in May 2014
• Headquarters: Via Gaudenzio Fantoli 6/3, Milan, Italy
• Original parent company: TNT Post Group (Netherlands), later absorbed into PostNL
• Acquired by: Poste Italiane S.p.A. on January 29, 2021, at a purchase price of $34.4 million
• Pre-acquisition mail market share: approximately 12% of the Italian market
• Network: more than 1,700 service points including direct branches, indirect branches, and retail locations
• Annual volumes (2019): approximately 350 million mail items and 8 million parcels
• Fleet: approximately 2,000 to 5,000 vehicles including bicycles, scooters, and small vans

By 2018, PostNL had initiated a process to sell its Italian subsidiary. In 2020, approximately 80% of Nexive's shares were transferred to Mutares Holding - 32 GmbH, a German private equity firm, while PostNL retained a minority stake. On November 16, 2020, Poste Italiane announced a preliminary agreement to acquire the full share capital of Nexive Group S.r.l. The Italian Competition Authority approved the deal on December 22, 2020, subject to conditions designed to limit anti-competitive effects. The transaction closed on January 29, 2021, at an enterprise value of $50 million and a purchase price of $34.4 million after accounting for net debt.

The acquisition gave Poste Italiane approximately 94% of the Italian mail market and roughly 24% of the national parcel delivery market. Following the transaction, the Nexive website was converted into a landing page directing former customers to Poste Italiane's portal. By June 1, 2022, all customer support and claims handling functions had been fully migrated to Poste Italiane's own infrastructure, and former Nexive clients accessed tracking information and submitted claims through Poste Italiane's systems from that point on.

Which countries does Nexive deliver to?

Within Italy, Nexive provided parcel delivery coverage to 100% of the national territory and mail delivery to approximately 80% of Italian households. The network was organized around more than 1,700 service points combining direct branch offices, indirect branches, and retail locations spread across the peninsula. Delivery conditions were not uniform across the country. A 10% surcharge applied to all shipments destined for Sicily, Sardinia, Calabria, and the smaller Italian islands, and extended delivery windows of up to 7 working days applied to those regions as well as Basilicata, compared to the standard 3 to 5 business days for mainland destinations.

Internationally, Nexive offered delivery to more than 220 countries and territories worldwide. Within the European Union, express deliveries could be completed in 1 to 4 or 5 business days depending on the destination country. For countries outside the EU, the maximum delivery window was approximately 12 working days, with some distant destinations requiring up to two full weeks. International shipments operated through a network of partner courier operators in destination countries, with Nexive managing the outbound Italian leg of each shipment before transferring it to the relevant local partner for final-mile distribution.

• Italy (mainland): Full national territory coverage for parcels, mail delivery to approximately 80% of households, standard delivery in 3 to 5 business days
• Sicily, Sardinia, Calabria, and smaller islands: Full coverage with a 10% destination surcharge and delivery windows of up to 7 working days
• Basilicata: Full coverage with extended delivery windows of up to 7 working days for standard services
• European Union: Express delivery in 1 to 4 or 5 business days depending on destination country
• Rest of world: More than 220 countries and territories, with delivery in up to 12 working days

International deliveries followed the same partnership approach common among European private carriers. Nexive handled collection, processing, and domestic transport in Italy before transferring the shipment to a partner network at the point of export. The partner carrier in the destination country then managed customs clearance procedures and final delivery according to local regulations and operational standards. Tracking updates for the international portion of the journey were generated by the destination partner's system rather than Nexive's own infrastructure, which meant the tracking record could reflect data from two separate carrier systems for a single cross-border shipment.

What are the Nexive services and delivery times?

Nexive organized its domestic parcel offering around three primary service tiers, each targeting different speed and cost requirements. The Sistema Espresso, the Express System, was the flagship service, providing nationwide delivery within 24 to 48 hours from the day after acceptance. The Sistema Completo, the Complete System, matched that speed but added premium features including delivery directly to the apartment door, appointment scheduling, cash-on-delivery payment via POS terminal, and the ability to deliver in ZTL restricted traffic zones. The Sistema Economy offered a cost-focused alternative with a delivery window of 3 to 5 business days, limited to packages weighing up to 2 kg.

For flat correspondence and lightweight documents, the Slim System provided letterbox delivery for items weighing up to 250 grams and measuring no more than 20 by 13 by 2.5 cm. No signature was required, as the item was deposited directly into the recipient's letterbox. For packages exceeding the standard weight threshold, a dedicated service called Servizio Ingombranti handled oversized items weighing between 20 and 30 kg, with a minimum fee applicable to all shipments in that category. The standard domestic parcel service accepted packages up to 20 kg with a maximum single side of 1 meter and a combined dimension total not exceeding 170 cm.

Registered mail services formed a distinct product family within the Nexive catalogue. The Raccomandata Classica provided legal proof of delivery with a 3 to 5 business day commitment and a declared 95% on-time rate within 5 days. The Raccomandata Next offered a faster option with proof of delivery within 24 hours. A fully digital product, the Raccomandata e-volution, was also available for customers preferring an electronic format. The Formula Certa service provided GPS-tracked certified delivery with timestamped proof, accessible through a dedicated certified delivery portal, and was available in domestic, direct, and international variants.

• Sistema Espresso: Express domestic delivery in 24 to 48 hours nationwide
• Sistema Completo: Premium express service in 24 to 48 hours with apartment door delivery, appointment scheduling, and cash-on-delivery
• Sistema Economy: Economy delivery in 3 to 5 business days, limited to packages up to 2 kg
• Standard service: Domestic parcel delivery in 3 to 5 business days for packages up to 20 kg
• Slim System: Letterbox delivery for flat items up to 250 g and 20 x 13 x 2.5 cm, no signature required
• Servizio Ingombranti: Dedicated service for packages between 20 and 30 kg, minimum fee applicable
• Raccomandata Classica: Registered mail with proof of delivery in 3 to 5 business days, 95% on-time rate within 5 days
• Raccomandata Next: Fast registered mail with proof of delivery within 24 hours
• Raccomandata e-volution: Fully digital registered mail product
• Formula Certa: GPS-tracked certified delivery with timestamped proof, available in domestic, direct, and international variants
• Islands, Calabria, and Basilicata (all services): Extended delivery window of up to 7 working days
• Formula International / Sistema International: International parcel delivery in 1 to 5 business days within the EU and up to 12 working days worldwide

Nexive also offered dedicated services aimed at high-volume corporate clients. The Formula Stampa service managed the printing, enveloping, and mailing of large volumes of business correspondence, with multi-channel output combining traditional postal delivery, certified electronic mail, and SMS. An Easy Returns service gave e-commerce merchants a pre-configured returns process with pre-filled return documentation to reduce handling burden. Direct mailing services for targeted postal marketing campaigns were also part of the commercial offering. Delivery operations took place Monday through Friday, from approximately 09:00 to 18:00, with no weekend or public holiday delivery as part of the standard service.

What are the Nexive rates and maximum dimensions accepted?

Nexive's pricing was calculated on a combination of service tier, package weight, and destination. No single flat-rate option existed for general parcel use, and tariffs for standard shipments escalated progressively across weight bands. A 10% surcharge was applied automatically to all shipments directed to Sicily, Sardinia, Calabria, and the smaller Italian islands, reflecting the additional transport costs associated with those areas. The Sistema Economy service had the most restrictive weight cap, accepting packages only up to 2 kg, while the standard service accepted packages up to 20 kg and the dedicated Servizio Ingombranti extended that ceiling to 30 kg for oversized freight.

For parcel dimensions, the standard service set a maximum of 1 meter on any single side and a maximum combined total of 170 cm across all sides. The Drop Off collection program accepted packages up to 20 kg with a combined dimension cap of 150 cm. Third-party shipping aggregator platforms offered access to Nexive services at rates substantially below the published retail tariff, with some sources describing discounts of up to 80% off standard pricing. Business clients with regular volumes could arrange pre-loaded account arrangements via MyPst prepaid cards, with a minimum top-up threshold for activation.

• Maximum weight (standard service): 20 kg
• Maximum weight (Servizio Ingombranti): 30 kg
• Maximum weight (Sistema Economy): 2 kg
• Maximum weight (Slim System): 250 g
• Maximum single side length (standard): 1 meter
• Maximum combined dimensions (standard): 170 cm across all sides
• Maximum combined dimensions (Drop Off program): 150 cm
• Surcharge for islands and southern regions: 10% added to the standard tariff for Sicily, Sardinia, Calabria, and the smaller islands
• Business prepaid account: MyPst prepaid cards available for high-volume clients, subject to a minimum top-up threshold

For individual and low-volume senders, third-party shipping platforms provided a practical route to better pricing by pooling demand to access commercial rate agreements not available to individual senders at retail. For businesses handling e-commerce return flows, the Easy Returns service included pre-filled return documentation to reduce the handling burden on both merchant and consumer. Packages submitted through the Drop Off program needed to meet both the 20 kg weight limit and the 150 cm combined dimension cap to qualify for that collection channel.

What are the Nexive delivery options?

Nexive's primary delivery method was direct home delivery to the recipient's address. Under the Sistema Completo tier, delivery was made to the apartment door rather than a building entry point, and the service included appointment scheduling as a standard feature. For Slim System items, the courier deposited the package directly into the recipient's letterbox without requiring a signature or the presence of anyone at the address. Cash-on-delivery, known locally as Contrassegno, was available as an optional add-on across several service tiers, with payment collected via POS terminal at the moment of delivery.

When a recipient was unavailable at the time of the first delivery attempt, Nexive made a second attempt automatically. After two failed attempts, the package entered a giacenza holding period, during which it was stored free of charge at the nearest local Nexive branch for up to 10 business days. A paper delivery notice was left at the address, informing the recipient of the holding location and the deadline for collection. If the package was not retrieved within those 10 business days, it was returned to the sender without further notice.

• Standard home delivery: Monday to Friday, approximately 09:00 to 18:00, to the recipient's registered address
• Apartment door delivery: Available under the Sistema Completo tier, directly to the apartment entrance
• Letterbox delivery: Available under the Slim System for qualifying flat items, no signature required
• Appointment scheduling: Available as a standard feature of the Sistema Completo tier only
• Cash-on-delivery (Contrassegno): Optional add-on with payment collected via POS terminal at the moment of delivery
• Giacenza holding period: Up to 10 business days at the nearest local branch after two failed delivery attempts, free of charge
• Drop Off collection points: Parcel collection at designated partner locations for packages up to 20 kg and 150 cm combined dimensions
• ZTL zone delivery: Available through the Sistema Completo tier for restricted traffic zone addresses in Italian city centers

No delivery time slots were communicated in advance to residential recipients outside of the Sistema Completo appointment option, and couriers did not phone ahead to confirm arrival. Nexive did not operate automated parcel lockers. PUDO, or Pick-Up Drop-Off, capability was referenced in integration materials for third-party platform partners, allowing merchants to include pickup point collection as a delivery option during the checkout process. Deliveries to ZTL zones, a practical obstacle common in Italian city centers, were included within the Sistema Completo product rather than offered as an add-on to lower service tiers.

What should I do if my Nexive parcel is lost or damaged?

Nexive maintained a formal claims process regulated by AGCOM, the Italian communications regulatory authority. Claims were required to be submitted within 90 working days from the date of the shipment or the service event in question. Claims filed outside this window were inadmissible regardless of the nature of the complaint. Eligible grounds for a claim included loss, theft, damage, delivery delays, service quality failures, misleading advertising, and unauthorized additional charges applied to the shipment.

Nexive accepted claims through four submission channels, including telephone, an online contact form, certified postal mail to the Milan headquarters, and certified electronic mail via the designated PEC address. Written responses were required within 45 calendar days of receiving the claim. If approved, the company issued a written notification detailing the remedy and any financial compensation due. Approved refunds were to be paid within 90 working days from the approval date, the date of any conciliation agreement, or the date of an AGCOM decision. If the formal claims process did not produce a resolution, customers could escalate to an out-of-court conciliation procedure or appeal directly to AGCOM.

• Claims submission deadline: 90 working days from the date of the shipment or service event
• Company response time: 45 calendar days from receipt of the claim
• Refund payment deadline: 90 working days from the approval date or from any conciliation or AGCOM decision
• Claim by telephone: Nexive customer service line dedicated to claims and complaints
• Claim by online form: Contact form through the Nexive online application portal
• Claim by postal mail: Written submission to the Milan headquarters at Via Gaudenzio Fantoli 6/3
• Claim by certified email (PEC): Submission via certified electronic mail to the designated PEC address
• Escalation: Out-of-court conciliation or direct appeal to AGCOM if the formal process does not produce a resolution

Independent customer satisfaction data for Nexive reflected significant dissatisfaction with service quality. On Trustpilot, the company held a score of 1.2 out of 5 based on more than 8,600 reviews, with 91% of reviewers assigning the lowest possible rating. The Italian consumer advocacy organization Altroconsumo rated Nexive as "Pessimo," the worst available classification on their scale. The most frequently cited complaints involved couriers logging delivery attempts that had not actually occurred, packages recorded as delivered at implausible times, failure to leave missed-delivery notices, lost parcels, and an unresponsive customer support structure. Following the January 2021 acquisition, legacy Nexive claims were redirected to Poste Italiane's handling systems.

Does Nexive handle international shipments and customs formalities?

Nexive offered international parcel and registered mail delivery through two main product lines, Formula International and Sistema International, covering more than 220 countries and territories worldwide. Within the European Union, express delivery was achievable in 1 to 4 or 5 business days depending on the destination country. For destinations outside the EU, the maximum delivery window was approximately 12 working days. A premium variant called Formula Certa International extended the GPS-tracked, timestamped proof-of-delivery capability of the domestic certified delivery product to overseas shipments requiring legally valid delivery certification.

No detailed customs documentation requirements for standard international parcels were available in Nexive's publicly accessible materials. Third-party platform integration documentation referenced customs form handling capability for partner merchants, but specific procedures for customs clearance, duties and taxes allocation, or DDP, or Delivered Duty Paid, arrangements were not published in Nexive's own customer-facing sources. International shipments followed a partnership model in which Nexive managed collection and domestic transport in Italy, then transferred the shipment to a local partner carrier in the destination country, which handled customs clearance and final-mile delivery under that country's regulatory framework.

• Formula International / Sistema International: International parcel delivery to more than 220 countries, express delivery in 1 to 5 business days within the EU
• Formula Certa International: GPS-tracked certified delivery for international shipments with timestamped proof of delivery
• Raccomandata International: Standard international registered mail with delivery confirmation
• Delivery times outside the EU: Up to approximately 12 working days, and up to 2 weeks for the most distant destinations
• Customs handling: Managed by the destination country partner carrier according to local procedures and regulatory requirements

Following the January 2021 acquisition, all international shipping guidance and customs-related support for legacy Nexive customers was redirected to Poste Italiane's infrastructure and customer service channels. Senders requiring certified international delivery could access the Formula Certa International product, while standard international registered mail remained available through Raccomandata International. Both services relied on the same partnership network for final-mile delivery in destination countries, with the tracking record reflecting updates from Nexive's system for the Italian portion and from the partner carrier's system for the foreign leg.

Understanding tracking statuses

When tracking a Nexive parcel, different status messages appear at each key stage of the shipment's journey from initial acceptance to final delivery. Standard and express parcel shipments were tracked through the Nexive tracking portal, while Formula Certa and registered mail products used a separate certified delivery portal providing GPS-timestamped proof-of-delivery records. Nexive tracking numbers appeared in several formats depending on the service type, with the primary format being a 15-digit alphanumeric barcode for standard parcels and a UPU-style alphanumeric code for international registered mail shipments. Tracking data was generated by synchronized handheld devices used by couriers, with updates most reliably visible in the morning or late afternoon.