Nova Poshta tracking

What is Nova Poshta?

Nova Poshta is Ukraine's dominant private postal and courier company, providing express logistics services for both individual consumers and businesses throughout the country. Founded in 2001 in Poltava, the company has grown from a bare-bones startup operating between three cities into the largest private logistics network in Ukraine, with service points in more than 10,000 cities and towns across the country. Often compared to FedEx or DHL in terms of market position, Nova Poshta handles documents, parcels, and heavy cargo, while also operating financial services, fulfillment, and international shipping under its subsidiary brands.

The company was founded on February 13, 2001, by two university friends, Vyacheslav Klymov and Volodymyr Popereshnyuk, both aged 25 at the time. They launched the business with approximately $7,000 in starting capital and a founding team of seven people. Operations began with rented offices in Poltava, Kyiv, and Kharkiv, and a vehicle fleet of just two cars. The proposition that set Nova Poshta apart from the start was a 24-hour nationwide delivery standard, which had no equivalent in the Ukrainian market at the time. This commitment attracted the first large corporate clients around 2005-2006, triggering rapid expansion that would make the company one of Ukraine's largest employers over the following two decades.

By 2024, Nova Poshta had delivered a record 480 million packages in a single year, including 19 million international parcels, representing an 86% year-over-year increase in cross-border shipments. The company processes approximately 1.5 million parcels and shipments every day across its network of more than 11,400 branches and over 15,500 parcel lockers within Ukraine alone. Nova Poshta is among the top-20 largest taxpayers in Ukraine, a reflection of the scale of its operations. In 2024, the company received the international logistics industry's most prestigious recognition award, affirming its standing as one of the sector's leading operators globally.

• Date of creation: February 13, 2001, founded in Poltava, Ukraine
• Founders: Vyacheslav Klymov and Volodymyr Popereshnyuk, with starting capital of approximately $7,000 and a founding team of seven people
• Headquarters: Kyiv, Ukraine
• Domestic brand: Nova Poshta (Нова Пошта), operating across Ukraine
• International brand: Nova Post, active in more than 16 European countries
• Annual volume: 480 million packages delivered in 2024, including 19 million international parcels
• Daily volume: Approximately 1.5 million parcels and shipments processed per day
• Network: More than 11,400 branches and 15,500 parcel lockers in Ukraine, with Nova Post branches in 16 or more European countries
• Subsidiaries: NovaPay (financial services and money transfers), Nova Poshta Global (cross-border e-commerce logistics)
• Technology partner: Vanderlande, which supplies automated sorting systems for Nova Poshta's Innovation Terminals
• Tax status: Among the top-20 largest taxpayers in Ukraine

Nova Poshta's market position within Ukraine is without parallel among private carriers. The company serves a wide cross-section of customers, from individual consumers receiving online orders to small businesses, medium enterprises, and large corporate clients with complex logistics needs. The full-scale Russian invasion of Ukraine in February 2022 also created new conditions that accelerated the company's international development. Nova Poshta opened its first European branch in Warsaw, Poland in October 2022, targeting the large Ukrainian diaspora that had relocated to Europe. The international expansion continued at rapid pace in the years that followed, with co-founder Volodymyr Popereshnyuk publicly announcing plans to enter 18 countries during 2023 and 2024.

Which countries does Nova Poshta deliver to?

Within Ukraine, Nova Poshta operates the country's most extensive private logistics network by a significant margin. The company's service points cover more than 10,000 cities and towns, including not just major urban centers but also rural areas, with coverage reaching approximately every fourth village in Ukraine. The network consists of more than 11,400 physical branches and over 15,500 self-service parcel lockers. In 2024 alone, the company opened 1,747 new branches and installed 8,410 new parcel lockers, bringing total service points across Ukraine to over 37,000. Major automated sorting terminals operate at strategic locations in Kyiv, Odessa, and near Boryspil International Airport.

Internationally, Nova Poshta operates its physical branch network under the Nova Post brand targeting Ukrainian citizens living abroad and anyone shipping between Ukraine and European destinations. The European expansion began in Poland in October 2022 and has since grown to cover more than 16 countries across the continent. In parallel, Nova Poshta Global provides parcel and logistics services to recipients in more than 160 countries and territories worldwide through an international partner carrier network, covering most of the globe for both import and export shipments from Ukraine.

• Ukraine: Complete domestic coverage across 10,000 or more cities and towns, including major cities such as Kyiv, Kharkiv, Odessa, Dnipro, and Lviv, as well as rural communities throughout all regions
• Poland: Branches in Warsaw, Kraków, Wrocław, Rzeszów, Poznań, and other cities; one of the most developed European markets for Nova Post
• Germany: Nova Post branches present since July 2023
• France, Spain, Italy, United Kingdom: Nova Post branches in Nice, Barcelona, Rome, and London respectively
• Central Europe: Czech Republic (Prague, operational since June 2023), Austria, Slovakia, Hungary
• Baltic States: Lithuania, Estonia, Latvia
• Romania and Moldova: Nova Post branches, with Moldova also served by a dedicated Nova Poshta Moldova subsidiary
• Netherlands: Nova Post presence established as part of the broader European expansion
• Global partner network: More than 160 countries and territories served through international logistics partners for parcel import and export

For countries beyond Nova Post's physical European branch network, Nova Poshta Global works through a network of partner carriers that handle the last-mile delivery portion. A parcel sent from Ukraine to a country without a Nova Post branch is handed over to a local carrier partner upon arrival in the destination country, following the same cooperation model used by national postal services worldwide. Tracking information remains accessible throughout the journey, including during the handover to partner networks, through the Nova Poshta tracking system and major third-party tracking platforms.

The company's expansion into Europe accelerated following February 2022, driven in large part by demand from Ukrainian citizens who had relocated abroad and needed a familiar, trusted logistics service to send and receive shipments between their new location and Ukraine. This diaspora-driven demand has been a central factor in Nova Post's decision to open physical branches, rather than relying solely on partner integrations, in cities with large Ukrainian populations across multiple European countries.

What are the Nova Poshta services and delivery times?

Nova Poshta's service portfolio covers the full spectrum of logistics needs, from single-document express delivery to palletized industrial freight and international cross-border shipments. The company's most widely used domestic service is standard parcel delivery to a branch or parcel locker, but it also operates courier-to-door delivery, a fulfillment and warehousing service for e-commerce businesses, and a financial services subsidiary. Each service is available through the Nova Poshta website, the Nova Post mobile app, or directly at any of the company's physical branches across Ukraine.

• Document delivery: A dedicated express service for business and personal documents, both domestically across Ukraine and internationally
• Parcel and cargo delivery: The core service, handling shipments from small parcels to heavy freight and palletized cargo up to 1,000 kg with dimensions up to 2.4 m x 1.2 m x 1.7 m
• Branch (department) pickup: Parcels are delivered to any of Nova Poshta's 11,400 or more branches for recipient collection; this is the most commonly used domestic delivery method in Ukraine
• Address delivery: A courier brings the shipment directly to the recipient's home or business address; recipients receive advance notification via SMS, email, or phone call when the courier is on the way
• Parcel locker delivery: Shipments are directed to one of more than 15,500 self-service lockers, which operate 24 hours a day and 7 days a week; recipients receive a pickup notification via Viber, SMS, or the mobile app
• Fulfillment services: Warehousing, order storage, and order picking for e-commerce businesses, allowing online retailers to outsource their logistics and storage operations to Nova Poshta
• Nova Poshta Global and Nova Post international delivery: Cross-border parcel delivery to more than 160 countries, with a Global Delivery standard service and a Global Delivery Premium tier for faster transit to major destinations
• NovaPay: The financial services subsidiary enabling money transfers and electronic payment transactions, integrated directly into the logistics network
• Packaging service: Available at parcel lockers, allowing customers to drop off unpackaged items and have them packaged on-site before dispatch
• Drone delivery (pilot): In 2021, Nova Poshta completed a test drone cargo delivery covering 480 km from Kyiv to Kharkiv, making it one of the first carriers in the region to demonstrate long-range drone logistics capability

For domestic shipments within Ukraine, Nova Poshta's standard express service typically delivers within 1 to 3 business days. Next-day delivery is achievable for many city-to-city routes between major urban centers, a standard that the company established as its founding service proposition and has maintained throughout its growth. Real-time tracking is available for all domestic shipments, with status updates at each stage of the routing process from initial acceptance to final delivery or branch arrival.

For international shipments via Nova Poshta Global or Nova Post, delivery timeframes vary significantly depending on the destination country and customs processing times. Deliveries to European countries served by Nova Post's own branch network tend to be faster than deliveries to countries reached only through partner carriers. Standard international deliveries typically range from 5 to 20 business days or more depending on the destination and the duration of customs clearance. Premium international service tiers offer faster transit times to major global destinations for shipments where speed is the priority.

What are the Nova Poshta rates and maximum dimensions accepted?

Nova Poshta's domestic pricing structure is based on a combination of actual weight and volumetric weight. For shipments weighing up to 5 kg, measuring up to 55 cm on the longest side, and with the sum of all three dimensions not exceeding 90 cm, the rate is calculated on actual weight alone. For larger or heavier shipments, the rate is calculated based on whichever figure is greater between actual weight and volumetric weight. Volumetric weight is calculated by multiplying the three dimensions in centimeters and dividing the result by 4,000, though some service types use a divisor of 5,000. The company provides an online shipping cost calculator for precise rate estimates.

For international shipments, Nova Poshta has introduced a pricing principle based on actual weight for qualifying shipments, meaning that large but lightweight parcels are not penalized by volumetric weight surcharges under those service tiers. Rates for international destinations vary by country and weight bracket. Nova Poshta supports both sender-pays and recipient-pays billing models, and cash-on-delivery payment upon receipt is a widely used option for e-commerce shipments within Ukraine.

• Standard parcel threshold (domestic): Shipments up to 5 kg, maximum 55 cm on the longest side, and total dimensions (L+W+H) not exceeding 90 cm are priced on actual weight
• Volumetric weight formula: Length (cm) x Width (cm) x Height (cm) divided by 4,000, or by 5,000 for certain service types
• Maximum cargo weight: 1,000 kg per shipment for the cargo and freight service
• Maximum cargo dimensions: 2.4 m (length) x 1.2 m (width) x 1.7 m (height)
• Personal belongings service (European destinations): Maximum weight of 70 kg per shipment, available to 24 European countries at a discounted rate
• Nova Post branch shipments to Poland: Maximum weight of 25 kg with maximum dimensions of 41 cm x 38 cm x 64 cm
• International pricing: Actual weight used for qualifying international shipments, with rates varying by destination country and weight bracket
• Payment models: Sender-pays, recipient-pays, and cash-on-delivery options available depending on service type and account configuration

What are the Nova Poshta delivery options?

Nova Poshta offers three primary delivery modes for recipients within Ukraine, allowing customers to choose the collection or delivery method that fits their schedule and location. The choice between branch pickup, parcel locker collection, and courier delivery to an address can typically be specified when placing an order or adjusted through the Nova Post mobile app after the shipment has been dispatched. Recipients are notified via SMS, Viber, email, or push notification when their parcel is ready for pickup or when a courier is on the way to their address.

• Branch (department) pickup: The recipient collects the parcel at any of Nova Poshta's 11,400 or more branches during operating hours; the parcel is held at the branch for a free storage period before storage fees begin to apply; this is the most widely used delivery method for domestic shipments
• Parcel locker (postomat): The shipment is placed in one of more than 15,500 self-service lockers, which operate 24 hours a day and 7 days a week; the parcel is held for 5 calendar days before being automatically transferred to the nearest branch; parcel lockers are cashless and accept payment only via the app or website
• Address (courier) delivery: A courier brings the shipment directly to the recipient's home or office address; the recipient receives advance notification when the courier is on the way; if the recipient is not present, the package is typically redirected to a nearby branch for collection

For e-commerce shipments, cash-on-delivery is widely supported, allowing the recipient to pay for the goods upon receipt at a branch or to the courier at their address. Signature requirements vary by shipment type and declared value. The Nova Post mobile app allows customers to manage active deliveries, redirect parcels to a different branch or locker before they arrive, and receive push notifications for each status update. For parcel locker users, Nova Poshta also offers an on-site packaging service, where customers can drop off unpackaged items at a locker and have them packaged before dispatch, without needing to visit a staffed counter.

For international recipients using Nova Post's European branch network, the collection process at branches in Poland Germany, France, and other European countries follows a similar model to the domestic Ukrainian branch pickup system. Recipients are notified when their shipment arrives at the nearest Nova Post branch in their city and can collect it during branch operating hours. For countries reached through partner carrier networks, delivery is made to the recipient's address by the local partner carrier, following that carrier's own delivery procedures.

What should I do if my Nova Poshta parcel is lost or damaged?

Nova Poshta accepts compensation claims for shipments that have been damaged during transit, partially lost, or completely lost. The claims process is initiated through official customer support channels, which include the phone contact center, contact forms on the official website, and the Nova Post mobile app. Nova Poshta Global, the international division, similarly acknowledges the right to file claims for damage and loss on cross-border shipments. The recommended first step is to contact the company as soon as the damage or loss is identified, and to retain all available evidence such as photographs of damaged packaging and contents.

• Eligible claim types: Complete loss of a shipment, partial loss (missing items within a delivered parcel), and damage to the contents during transit
• Contact channels: Phone contact center, contact form on the official website, and the Nova Post mobile app
• Documentation recommended: Photographs of damaged packaging and contents, the original TTN tracking number, and records of the declared value of the shipment at the time of dispatch
• International claims: Nova Poshta Global handles claims for international shipments separately; the same principle of compensation for loss or damage applies to cross-border shipments as to domestic ones

Customer feedback collected on independent review platforms reflects a mixed experience with the claims resolution process. A recurring pattern in complaints is difficulty receiving timely updates after a claim has been filed, with some customers reporting that initial contacts resulted in a promise to investigate without subsequent follow-through. Some claims for damaged electronics have been reported as rejected. These experiences should be understood in the context of the company's enormous daily volume of approximately 1.5 million parcels, which inevitably generates a proportional number of disputes and edge cases within the claims system.

Filing a claim as promptly as possible after identifying an issue gives the best chance of a satisfactory resolution, as more recent shipment data is easier for the company to investigate within its internal logistics records. The contact center is reachable by phone, and written claims can be submitted through the contact form on the official website or through the Nova Post mobile app. Retaining all available documentation before contacting customer support is advisable regardless of the claim type or shipment value.

Does Nova Poshta handle international shipments and customs formalities?

Nova Poshta manages international shipments through two primary channels. Nova Poshta Global handles cross-border e-commerce logistics for both businesses and individuals, covering more than 160 countries through a global partner carrier network. Nova Post, operating its own physical branches in more than 16 European countries, serves as the direct shipping channel between Ukraine and major European destinations, targeting in particular the large Ukrainian diaspora community now residing across the continent. Both channels provide end-to-end tracking from dispatch in Ukraine to delivery in the destination country.

For imports into Ukraine, Nova Poshta manages the customs clearance process and the recipient pays any applicable customs fees at the time of receipt, either at a branch or to the courier at their address. Goods imported into Ukraine with a declared value at or below 150 euros typically clear customs without any duties or taxes. For goods with a declared value exceeding 150 euros, customs fees apply to the portion of the value above that threshold, at a rate of 10% import duty plus 20% VAT calculated on the same base including the duty amount. Recipients are informed of any applicable customs fees before or at the point of delivery.

• International coverage: More than 160 countries and territories for parcel import and export via the partner carrier network
• Direct European branches: Nova Post physical branches in Poland Germany, France, the United Kingdom, Spain, Italy, Austria, the Netherlands, Czech Republic, Romania, Lithuania, Estonia, Latvia, Slovakia, Hungary, and Moldova
• Ukrainian import duty threshold: Goods valued at 150 euros or below clear customs without duties; goods above 150 euros are subject to a 10% import duty plus 20% VAT on the portion exceeding the threshold
• Customs fee payment: Paid by the recipient at the time of receipt, either at a branch or to the courier at the delivery address
• Personal belongings service: A discounted service for Ukrainian citizens shipping personal belongings from 24 European countries, with a maximum weight of 70 kg per shipment
• Prohibited items: Hazardous materials, certain perishables, and goods subject to legal restrictions in destination countries are restricted or prohibited; specific lists vary by destination and are documented on the official website

For shipments traveling outbound from Ukraine to countries beyond Nova Post's European branch network, Nova Poshta Global hands the parcel over to a local partner carrier upon arrival in the destination country. This carrier handles the final delivery to the recipient's address according to its own procedures. Tracking information from Nova Poshta's system typically covers the Ukrainian and transit portions of the journey, with the partner carrier's tracking system taking over for the domestic delivery phase in the destination country. For business accounts and e-commerce platform integrations, Nova Poshta Global supports both sender-managed and recipient-managed duty payment models for cross-border shipments.

Understanding tracking statuses

When tracking a Nova Poshta shipment online, a series of status messages appear as the parcel moves through the logistics network. These statuses are updated at each stage of the journey, from the moment the electronic waybill is created to the final handover to the recipient. The tracking reference used by Nova Poshta is called a TTN, short for the Ukrainian term for waybill or consignment note number, and consists of 14 digits for domestic shipments. Tracking is available through the Nova Poshta website, the Nova Post mobile app, and major third-party tracking platforms .

The TTN displays not just the current status but also the full movement history of the shipment, including the dispatch date, the origin and destination cities, and the specific receiving branch where the parcel can be collected. Status updates are typically refreshed within a few hours of each logistics event occurring, so there may be a short delay between a physical event such as a parcel arriving at a branch and the corresponding update appearing in the tracking system. Here are the main statuses and their meanings.