Oman Air Cargo tracking

What is Oman Air Cargo?

Oman Air Cargo is the dedicated cargo division of Oman Air, the national flag carrier of the Sultanate of Oman, operating under IATA code WY. Established in March 2009, the division operates from a purpose-built, fully air-conditioned cargo facility at Muscat International Airport, with a network spanning more than 200 worldwide destinations served through belly-hold capacity on passenger aircraft, interline agreements with approximately 75 partner airlines, and a global network of 27 General Sales Agents. The carrier works primarily with freight forwarders, logistics operators, and direct shippers, with transit general freight accounting for more than 80% of its total cargo mix.

Oman Air itself traces its origins to 1970, when a predecessor entity called Oman International Services was established for ground handling operations in the Sultanate. The airline was formally constituted as national flag carrier in 1993, with its inaugural passenger service operated on a leased Boeing 737-300 between Muscat and Salalah. The cargo division was launched in March 2009, with a deliberate early strategy of building a professional General Sales Agent network for global marketing. A significant operational shift came in late 2017, when the carrier deployed the SmartKargo cloud-based cargo management platform in full within two months. Cargo volumes grew 38% in 2017, compared with just 5% growth the prior year.

In August 2018, a purpose-built terminal opened at the new Muscat International Airport, offering 22,780 square metres of warehouse capacity with dedicated specialist rooms for pharmaceuticals, live animals, dangerous goods, valuables, human remains, diplomatic cargo, and radioactive materials. In 2021, the division achieved simultaneous IATA CEIV Pharma and IATA CEIV Fresh certifications, making Muscat International the first airport in the world to hold both accreditations at once. In November 2023, at the Dubai Airshow, Oman Air Cargo took delivery of its first dedicated freighter, a Boeing 737-800 Boeing Converted Freighter, coinciding with 42% cargo volume growth in the first half of 2023 against the same period in 2022.

• Founded: March 2009, as the dedicated cargo division of Oman Air, which was established as a national flag carrier in 1993
• Headquarters: Muscat International Airport, Sultanate of Oman
• Parent company: Oman Air, national flag carrier of Oman
• IATA code: WY, with ICAO code OMA and AWB prefix 910
• Hub facility: 22,780 square metre, fully air-conditioned cargo terminal at Muscat International Airport
• Annual capacity: 350,000 tonnes
• Certifications: IATA CEIV Pharma, IATA CEIV Fresh, and e-AWB per IATA Resolution 672
• Industry membership: Neutral Air Partner network, 27 GSAs worldwide, approximately 75 interline airline partners
• Notable milestone: First airport in the world to hold IATA CEIV Pharma and IATA CEIV Fresh certifications simultaneously

Oman Air Cargo positions itself as a quality-focused operator rather than a volume-focused one, a distinction that its cargo leadership has publicly underlined. The Muscat hub sits at a geographic crossroads between Europe and Asia, with a large share of cargo handled on a transit basis between the two regions. This East-West positioning, combined with cold-chain certification and specialist handling infrastructure, has made the carrier a recognized option for pharmaceutical and perishable shipments in the Middle East air freight market.

Which countries does Oman Air Cargo deliver to?

Oman Air Cargo's commercial network covers more than 200 destinations worldwide, reached through direct belly-hold services on more than 50 routes and through interline partnerships with approximately 75 airlines and a global network of 27 General Sales Agents. The Muscat hub at Muscat International Airport serves as the central transit point for cargo moving between Europe, the Middle East, and Asia, with a large proportion of shipments being transit general freight routing through Oman rather than originating or terminating there.

Within the Middle East and Gulf Cooperation Council, the carrier serves Abu Dhabi, Bahrain, Doha, Dubai, Jeddah, Riyadh, and Kuwait, along with additional Levant destinations. Europe is one of the most active trade lanes in the network. London Heathrow is served at 11 frequencies per week, with double-daily service planned for 2026, while Amsterdam receives four weekly services on Boeing 787-9 aircraft. Frankfurt, Paris Charles de Gaulle, Milan, and Zurich are among the other directly served European cities. Road feeder services extend coverage to inland European points beyond the direct air network.

The Indian subcontinent is one of the most significant regional markets, with 11 Indian cities and 3 Pakistani cities served directly. In Africa, the network reaches Cairo, Nairobi, Zanzibar, Dar es Salaam, and Casablanca. The Asia-Pacific network is expanding, with four weekly dedicated Boeing 737 MAX freighter flights to Singapore scheduled to begin in July 2026. Australia and Japan are served via GSA partnership arrangements announced in November 2025, through agreements with GSA Australia Cargo and World Prime Services respectively.

• Middle East and Gulf: Abu Dhabi, Bahrain, Doha, Dubai, Jeddah, Riyadh, Kuwait, and other GCC and Levant points
• Europe: London Heathrow (11 frequencies per week), Amsterdam (4 weekly Boeing 787-9 services), Frankfurt, Paris Charles de Gaulle, Milan, Zurich, and other European cities, with road feeder extensions to inland points
• Indian subcontinent: 11 Indian cities and 3 Pakistani cities served directly
• Africa: Cairo (Egypt), Nairobi (Kenya), Zanzibar and Dar es Salaam (Tanzania), Casablanca (Morocco)
• Southeast Asia: Singapore, with four weekly Boeing 737 MAX freighter flights scheduled from July 2026
• Australia and Japan: Served via GSA partnership arrangements signed in November 2025

Beyond its directly operated services, the interline network spanning approximately 75 partner airlines extends Oman Air Cargo's reach to destinations not covered by its own flights. At Paris Charles de Gaulle, pharmaceutical shipments move through a CEIV Pharma and GDP-certified handling centre, a specific arrangement that supports cold-chain integrity on the Europe-Oman trade lane and reflects the carrier's investment in specialist infrastructure beyond its Muscat base.

What are the Oman Air Cargo services and delivery times?

Oman Air Cargo operates as a wholesale air freight carrier, with its service offering built around the specialist infrastructure of the Muscat International cargo terminal. Import and export operations run 24 hours a day. The cargo mix is dominated by transit general freight at more than 80% of total volumes, with perishables representing approximately 7% of the balance. A range of commodity-specific services is available for shipments requiring handling beyond standard belly-hold transport.

• General cargo: Standard air freight carried in the belly hold of Oman Air passenger aircraft, covering the full network of more than 200 destinations
• Pharmaceutical and healthcare cargo (CEIV Pharma): Temperature-controlled transport for vaccines, medicines, and healthcare products, compliant with European Good Distribution Practice, WHO Annex 5, and US Pharmacopeia standards
• Perishables (CEIV Fresh): Cold-chain transport for food produce, flowers, and fresh goods, handled through dedicated bulk cold rooms including chiller, freezer, and ambient rooms, plus 28 airline pallet positions in chiller and 8 in freezer at ULD level at the Muscat hub
• Live animals: Handled through a dedicated 2,500 square metre Live Animal Centre at Muscat, including a veterinary inspection room, emergency room, and 24-hour customs access, under IATA Live Animals Regulations
• Valuables and high-value cargo: A 264-pallet-position Vulnerable Goods Cage and a dedicated Strong Room at the Muscat hub for precious metals, electronics, and luxury goods
• Dangerous goods: A dedicated 228 square metre Dangerous Goods Room at Muscat handling up to 90 skids or equivalent loose cartons, under full IATA Dangerous Goods Regulations compliance
• Human remains: A dedicated Human Remains Room at the Muscat facility for compliant and respectful transport
• Diplomatic cargo: A dedicated Diplomatic Room at the Muscat hub for government and diplomatic shipments
• Radioactive materials: A dedicated Radioactive Room for compliant handling under applicable regulatory standards
• Digital services: Electronic Air Waybill processing per IATA Resolution 672, SmartKargo cloud platform, and a mobile app available on iOS and Android for booking, tracking, and flight schedule queries

Oman Air Cargo does not publish guaranteed ground delivery windows in the way that parcel carriers do. Transit times are determined by flight frequency on a given route and the time required for export handling, flight transit, import customs clearance, and collection at the destination terminal. For the London Heathrow route, operated at 11 frequencies per week, cargo can move within one to three days between Muscat and the United Kingdom. The Amsterdam service, four times weekly on Boeing 787-9 aircraft, operates on a similar timeline. For the Indian subcontinent, where 11 Indian cities are served directly, transit is generally one to two days.

For routes to the United States, where no direct Oman Air service operates, standard air freight routing via interline partners typically results in a total transit of six to eight business days from collection to availability at the destination terminal, accounting for export processing, connecting flights, and import customs formalities. Singapore will be served by four weekly dedicated Boeing 737 MAX freighter flights from July 2026, expected to bring two to four day transit times on that trade lane. Express shipments receive priority handling and the fastest available connections through the network.

What are the Oman Air Cargo rates and maximum dimensions accepted?

Oman Air Cargo does not publish a public rate card. Freight rates are obtained through the SmartKargo booking portal, which requires an agent or account login, through the Oman Air Cargo sales team directly, or through one of the 27 GSAs in the global network. The pricing model follows standard air freight industry practice, with chargeable weight calculated as the greater of the actual gross weight or the volumetric weight of the shipment. Commodity type, origin-destination pair, applicable fuel and security surcharges, and any special handling requirements such as cold-chain, dangerous goods, or live animal fees all factor into the final rate.

• Pricing model: Based on chargeable weight, which is the higher of actual gross weight and volumetric weight
• Rate access: Through the SmartKargo booking portal with agent or account credentials, the Oman Air Cargo sales team, or through any of the 27 GSAs in the global network
• Surcharges: Fuel surcharge and security surcharge apply in addition to base freight rates, varying by route and shipment period
• Special handling premiums: Additional charges apply for temperature-controlled shipments, dangerous goods handling, live animals, and other specialist commodity categories
• Hub aircraft accommodation: The Muscat cargo facility includes 3 dedicated Code F bays, accommodating the largest commercial aircraft category
• Belly hold capacity: Boeing 787-9 aircraft offer 14 to 18 tonnes of cargo capacity per flight on widebody routes such as Amsterdam
• Freighter payload: The Boeing 737-800 Boeing Converted Freighter previously operated by Oman Air Cargo carried a maximum payload of 23.9 tonnes

Maximum individual shipment dimensions depend on the aircraft type operating a given route. The Boeing 787-9, used on several European routes, accommodates standard unit load devices including airline pallets. The Muscat hub's three Code F-capable bays allow acceptance of shipments sized for the largest widebody freighter aircraft. Freight forwarders booking through the SmartKargo system or a GSA can confirm the specific limits applicable to a chosen origin-destination pair at the time of booking, as operational limits vary with aircraft configuration and available capacity on each flight.

What are the Oman Air Cargo delivery options?

Oman Air Cargo operates as a Business-to-Business air freight carrier. It does not offer home delivery, parcel locker networks, or direct-to-consumer shipping services. Shipments are tendered at the origin cargo terminal by the shipper or their appointed freight forwarder, and collected at the destination cargo terminal by the consignee or their appointed customs broker or forwarding agent. At Muscat International Airport, cargo ground handling is managed by Transom Cargo, the exclusive ground handling operator at the airport.

• Cargo acceptance at Muscat: Freight is tendered at the Muscat International Air Cargo Terminal, managed by Transom Cargo as exclusive ground handler at Muscat International Airport
• Import inquiries at Muscat: Handled through the Transom Cargo import customer service line, reachable at +968 24356111
• Export inquiries at Muscat: Handled through the Transom Cargo export customer service line, reachable at +968 24356222
• Destination collection: Consignee or their freight forwarder collects cargo from the arrival cargo terminal at the destination airport after customs clearance is complete
• Delivery confirmation: Both shipper and consignee receive confirmation through the SmartKargo system when the consignee signs the Air Waybill confirming receipt in expected condition
• Cargo availability notification: Shipment tracking provides real-time status updates including notification when cargo is ready for pickup at the destination terminal

For shippers and consignees working through a freight forwarder or customs broker, the practical process involves the forwarder tendering cargo at origin under an Air Waybill issued against the Oman Air Cargo AWB prefix 910, and the destination agent clearing the shipment through customs before arranging final ground transport to the receiver's premises. The SmartKargo system delivers real-time tracking updates to both parties throughout the journey, from acceptance at origin through to final delivery confirmation when the consignee signs for receipt.

What should I do if my Oman Air Cargo parcel is lost or damaged?

Claims for lost or damaged cargo carried by Oman Air Cargo are governed by the Montreal Convention and where applicable, the Warsaw Convention, the international treaties that establish air carrier liability for freight. A claim must reference the original Air Waybill number and be submitted within the applicable deadlines. For damaged cargo, the claim must generally be filed within 14 days of delivery. For delayed cargo, the deadline is 21 days from the date the shipment was placed at the consignee's disposal. For lost cargo, the claim must be submitted within two years of the Air Waybill date.

• Claims contact (business hours, Sunday to Thursday, 07:00 to 18:00): The Oman Air Cargo business-hours cargo desk handles claims and written inquiries during standard working hours
• Claims contact (24 hours, 7 days a week): A separate around-the-clock cargo desk is available for urgent inquiries outside of business hours
• Ground handler at Muscat: Transom Cargo manages physical cargo at Muscat International Airport and handles terminal-level concerns directly
• Deadline for damaged cargo claims: Within 14 days of delivery under the Montreal Convention
• Deadline for delayed cargo claims: Within 21 days from the date the cargo was placed at the consignee's disposal
• Deadline for loss claims: Within two years of the Air Waybill date
• Required documentation: Original Air Waybill, commercial invoice, packing list, photographic evidence of damage where applicable, and any inspection reports obtained at the destination terminal at the time of collection

When preparing a claim, the shipper or consignee should gather the original Air Waybill alongside the commercial invoice, packing list, and any photographic documentation of damage. Inspection reports from the destination cargo terminal, if obtained at the time of collection, will strengthen the submission. The Oman Air Cargo general cargo phone line in Oman is reachable at +968-2453-1111, with a dedicated India contact available at 0124-432-1500. For issues arising specifically at the Muscat terminal, Transom Cargo is the appropriate first point of contact given its role as the exclusive ground handler at Muscat International Airport.

Does Oman Air Cargo handle international shipments and customs formalities?

Oman Air Cargo handles international air freight across its full network of more than 200 destinations. The carrier provides the air transport leg of the journey. Customs clearance at origin and destination is the responsibility of the shipper and consignee respectively, typically arranged through an appointed freight forwarder or licensed customs broker at each end. In Oman, customs procedures are managed through the Bayan System, an electronic platform operated by Oman Customs for the submission of import and export declarations. Registration on the Bayan System is required before documents can be submitted and a customs registration number obtained.

For imports into Oman, the standard customs duty applied is 5% of the CIF value of the goods, which is the combined cost, insurance, and freight value at the point of import. This rate follows the GCC common external tariff. Certain product categories attract higher rates, including tobacco, alcohol, and pork products, while other categories may benefit from exemption. The applicable duty rate for a specific commodity should be confirmed with a licensed Omani customs broker by reference to the relevant HS code, as rates vary by product classification and any applicable bilateral trade agreements.

• Documents for import into Oman: Air Waybill, commercial invoice, packing list, certificate of origin, accredited copy of commercial registration, valid affiliation certificate to the Oman Chamber of Industry and Commerce, manufacturer's certificate where required, quotation list, and written authorization for the customs clearance agent
• Documents for export from Oman: Copy of export invoice, packing lists, and import/export declaration form including HS codes, value, quantity, and description of goods
• Documents for re-export through Oman: Application letter for re-export, shipment manifest, invoice and packing lists, and copy of original importing documents
• Standard import duty rate: 5% of CIF value under the GCC common external tariff, with higher rates for tobacco, alcohol, pork products, and other controlled categories
• Electronic Air Waybill: Oman Air Cargo is a signatory to IATA Resolution 672, supporting fully electronic Air Waybill processing to reduce paper documentation in the cargo chain
• Prohibited cargo examples: Flammable solids in bulk such as zinc dust and charcoal, oxidizing substances in bulk such as bleach, electroshock weapons containing lithium batteries or compressed gas, liquid oxygen devices, lighter fuel and lighter refills, and alcohol above 70% ABV
• Conditionally accepted cargo examples: Dry ice up to 2.5 kilograms for non-hazardous perishables, one small packet of safety matches for personal use, one small cigarette lighter, and non-radioactive medicinal or toiletry aerosols within standard quantity limits

For dangerous goods accepted as air cargo, Oman Air Cargo processes compliant hazardous materials through the dedicated 228 square metre Dangerous Goods Room at the Muscat hub, which has capacity for 90 skids or equivalent loose cartons. All dangerous goods must be declared, correctly packaged, and fully documented per IATA Dangerous Goods Regulations before acceptance at the cargo terminal. No Delivered Duty Paid service is publicly offered by the carrier. Standard air freight terms apply, with customs responsibility at the destination falling to the consignee or their appointed agent.

Understanding tracking statuses

When tracking an Oman Air Cargo shipment, the status updates displayed correspond to physical handling events recorded in the SmartKargo system from the moment the Air Waybill is created through to final delivery. Tracking is accessible through the official cargo portal, the SmartKargo tracking page without any login required, the iOS and Android mobile app, and a range of third-party tracking platforms. The Air Waybill number required for tracking follows the format 910-XXXXXXXX, where 910 is Oman Air's IATA numeric carrier code followed by eight digits, for example 910-12345678.