Omniva tracking

What are the Omniva rates and maximum dimensions accepted?

Omniva's pricing is calculated on the basis of the greater of the actual weight or the volumetric weight of the parcel. The delivery method selected, whether parcel machine, home address, or courier, affects the base price, as do any additional services and the size tier into which the parcel falls. Business customers with volume shipping contracts receive differentiated pricing. For international shipments, the cost varies by destination country, shipment weight, and selected service tier, with Premium costing more than Standard or Economy options.

• Standard parcel weight limit: Up to 30 kg
• Large parcel weight limit: Up to 70 kg
• XXL shipment weight limit: Up to 100 kg, with a maximum permitted combined bottom circumference and height of 400 cm
• Parcel machine size S: Maximum dimensions 8 x 38 x 64 cm (minimum 2 x 9 x 14 cm)
• Parcel machine size M: Maximum dimensions 19 x 38 x 64 cm
• Parcel machine size L: Maximum dimensions 41 x 38 x 64 cm
• Minimum parcel dimensions: Length 14 cm, width 9 cm, height or thickness 1 cm, with a minimum real weight of 50 g

The three parcel machine size tiers reflect the physical dimensions of the locker compartments within Omniva's automated parcel machines. A parcel must fit within one of these three categories to be eligible for parcel machine delivery or pickup. For shipments in the XXL category up to 100 kg, these are handled exclusively via direct courier delivery rather than through locker hardware, with the dimensions and weight tolerances reflecting the capacity of the carrier's vehicles and handling capabilities.

What are the Omniva delivery options?

Omniva offers three principal channels for parcel reception. Recipients can collect from automated self-service parcel lockers known as parcel machines, receive delivery to their home address by courier, or pick up from a post office or service point. Parcel machines are available 24 hours a day, 7 days a week, making them the most flexible option for recipients who are not at home during standard business hours. The dense locker network across Estonia, Latvia, and Lithuania, with 1,321 machines and 172,000 compartments, places most recipients within a short distance of a collection point.

• Parcel machine: Automated self-service lockers available 24/7 across Estonia, Latvia, and Lithuania. Pickup is initiated via a door code visible in the Omniva mobile application, or by scanning a QR code at the machine
• Home address delivery: Courier delivery to the recipient's address, with an SMS notification sent on the day of dispatch and a phone call from the courier before arrival
• Post office pickup: Collection from a staffed Omniva service point or post office during regular business hours
• Parcel redirection: Recipients can change the delivery destination after dispatch through the Omniva mobile app, redirecting a shipment to a different parcel machine, home address, or post office before it arrives

The Omniva mobile application plays a central role in the delivery experience for parcel machine recipients. Once a parcel arrives at the locker, the app displays the door code in the shipment list and the detailed shipment overview. QR code scanning at the machine is also supported for contactless opening. Parcels not collected within four calendar days trigger an automatic reminder notification. If the parcel remains uncollected for seven calendar days, it is returned to the sender.

For courier home deliveries, recipients receive an SMS notification with the expected delivery date once the parcel is dispatched. The courier contacts the recipient by phone before arriving at the address. If the recipient is unreachable at the time of delivery, the parcel can be rerouted for the following business day or redirected to a parcel machine at the recipient's preference. A re-delivery attempt for a missed courier delivery may incur an additional fee.

What should I do if my Omniva parcel is lost or damaged?

Claims for lost or damaged parcels must be submitted no later than 6 months after the parcel was handed over to Omniva. The company recommends filing as soon as the problem is identified. For damaged parcels in particular, it is important to note any visible damage at the moment of delivery, open the parcel, and inspect the contents at that time, so that the condition of the goods is documented before the packaging is discarded.

• Claim deadline: No later than 6 months from the date the parcel was handed over to Omniva
• Who can file: Generally only the sender is eligible for compensation. If the recipient discovers damage, they should photograph the parcel and packaging and pass those materials to the sender, who then files the formal claim
• How to file: An online Damaged or Lost Parcel Report Form is available on the Omniva website for both business and private customers, with separate forms for Estonia, Latvia, and Lithuania
• Required documentation: Photographs of the damaged parcel and its contents, the original packaging, and the shipment tracking number
• Response timeline: Omniva commits to reviewing claims and issuing a reply within 7 business days. If additional verification is required, an interim response is sent and the final decision may follow within 30 calendar days of submission
• Customer support (Estonia): Phone and email support available to both private customers and business accounts, with phone lines open Monday through Friday from 09:00 to 20:00

The claims process distinguishes clearly between senders and recipients. The sender, as the party who contracted the postal service, holds the right to file for compensation. If a recipient discovers damage after accepting delivery, they should photograph the parcel and its original packaging and share those materials with the sender. The sender then submits the formal claim through Omniva's online form. Claims requiring additional documentation may take up to 30 calendar days to resolve from the date of submission, rather than the standard 7 business days.

Does Omniva handle international shipments and customs formalities?

Omniva ships parcels to 237 countries and territories through its international parcel service. For business customers, a dedicated Global Parcel Delivery product is available with account-based pricing and API integration for high-volume shippers. Three service tiers are offered for international destinations, where Premium provides the fastest transit times and most detailed tracking, while Standard and Economy offer progressively longer delivery windows at reduced costs. The availability of specific tiers varies by destination country, and not all three options are accessible to every destination on the network.

Any parcel shipped outside the European Union, or to autonomous regions of EU member countries, requires a customs declaration. Omniva provides a country-specific reference database, maintained in coordination with the Universal Postal Union, where senders can look up destination-specific rules, prohibited items, and declaration requirements by entering the destination country and the name of the item being shipped. Customs duties and taxes are generally the responsibility of the recipient in the destination country, as Omniva's standard international service does not include a Delivered Duty Paid option by default.

• Customs declaration: Required for all shipments outside the European Union and to autonomous regions of EU member countries
• Duties and taxes: The responsibility of the recipient at the destination country under Omniva's default service terms
• Prohibited items (selected): Propane and diving tanks, aerosol spray cans, butane gas and lighter fuel, fire extinguishers, lighters, oil paints, wood varnishes and solvent-based enamels, solvent-based adhesives, perfumes and aftershaves, and nail varnish
• Liquid and electronics restriction: A single shipment may not contain both liquids and electronics together, in compliance with international shipping regulations
• Medicines: Private individuals may send medicinal products to other private individuals, with up to ten unopened packages not requiring special authorization. It is prohibited to send or receive medicinal drugs through international postal consignments if one of the parties is a legal entity such as an online store
• International returns: Available from 26 designated destination countries, providing e-commerce merchants with a structured reverse logistics option for cross-border transactions
• Service suspensions: Omniva has at times temporarily suspended delivery to specific countries when bilateral postal agreements or customs policy changes have required it

The international returns service makes Omniva a practical choice for Baltic-based e-commerce merchants selling to customers outside the region. Returns can be initiated from 26 designated destination countries, allowing customers abroad to send back unwanted goods through a structured process rather than arranging their own return shipping. For merchants integrating Omniva through API, the returns service can be embedded within the order management workflow, with return labels generated for end customers at the appropriate stage of the process.

Understanding tracking statuses

When tracking a parcel through Omniva, different status codes appear as the shipment moves through the logistics network. These indications identify the position and condition of the parcel at each key stage of its journey, from initial acceptance through to final delivery or return to the sender. Tracking is accessible through the Omniva website and mobile application, as well as through automatic SMS and email notifications sent at key milestones. Omniva tracking numbers follow an international postal format of two letters, nine digits, and the country code EE for Estonian-origin shipments, producing a 13-character code in total.