OPT tracking

What are the OPT rates and maximum dimensions accepted?

OPT-NC calculates shipping rates based on the weight and dimensions of the parcel together with the destination zone. Domestic rates differ from international rates, and international pricing further varies depending on the destination country and the class of service chosen. For customers in metropolitan France sending parcels to New Caledonia, the territory's classification as a Zone OM2 destination in the Colissimo service framework determines the applicable pricing tier for that direction of shipment.

• Maximum weight per parcel: 30 kg across OPT-NC's parcel services
• Rate calculation basis: Parcel weight, dimensions, and destination zone (domestic or international)
• Zone classification: New Caledonia is designated as Zone OM2 for Colissimo services originating from metropolitan France
• Dimensional limits: Specific dimension caps vary by service type and destination; confirmation with OPT-NC is recommended before shipping large or irregular items
• International restrictions: Additional weight and size limits set by UPU guidelines and individual destination countries' postal operators may apply beyond OPT-NC's own thresholds

For international shipments, weight and size restrictions set by the UPU and by individual destination countries' postal operators come into play in addition to OPT-NC's own limits. Customers with specific requirements, particularly those sending large or irregular items, should verify the applicable limits and rate schedules for their chosen service and destination directly through OPT-NC's official customer service channels before preparing the shipment. The 30 kg maximum weight applies across parcel services regardless of destination.

What are the OPT delivery options?

OPT-NC offers home delivery as the primary mode for parcel distribution, with carriers attempting delivery directly at the recipient's registered address. When a delivery attempt cannot be completed, for example because the parcel is too large for the letterbox, requires a signature that cannot be obtained, or is held pending payment of customs duties, OPT-NC leaves an avis de passage, a delivery notice card, at the address. The recipient must then present this notice at the indicated post office to collect the parcel.

With more than 50 branch offices distributed across New Caledonia's islands, there is a broad network of post office collection points where recipients can retrieve parcels at their convenience. This branch network is particularly useful for residents of areas where home delivery presents logistical challenges given the territory's dispersed island geography. OPT-NC's 55,800 PO boxes extend the delivery infrastructure further, offering an alternative reception point widely used by business customers and residents in rural or outer island communities.

• Home delivery: Standard delivery attempted at the recipient's registered address
• Delivery notice (avis de passage): A notice card left at the address when delivery cannot be completed, indicating which post office holds the parcel and when it can be collected
• Post office collection: Recipients can collect parcels at any of OPT-NC's more than 50 branch offices across New Caledonia
• PO boxes: 55,800 PO boxes available across the territory, providing an alternative reception point for businesses and residents in areas with limited home delivery access
• Customs duty payment: For inbound international parcels assessed for import duties, the applicable taxes must be paid at the post office before the parcel is released to the recipient

The 45 mobile postal service routes that OPT-NC operates across Grande Terre bring regular postal service to communities that are harder to reach by standard vehicle-accessible roads. These mobile routes supplement the 57 fixed mail delivery routes fanning out from the Nouméa hub and reflect OPT-NC's universal service obligation to all inhabited parts of the territory, however remote their location.

What should I do if my OPT parcel is lost or damaged?

Customers who believe a parcel has been lost, damaged, or significantly delayed can contact OPT-NC's customer service team directly. The main customer service line is reachable at +687 26 82 00, and written inquiries can be directed to the head office at Port Plaisance, 2 rue Paul Montchovet 98841 Nouméa Cedex, New Caledonia. A fax line is also available at +687 262 927 for customers who prefer this communication channel.

For international shipments that have gone missing or arrived damaged, OPT-NC coordinates with the relevant partner postal service of the origin or destination country through the UPU cooperation framework. This cross-border claims process involves both postal operators working jointly to trace the shipment and determine what occurred at each stage. Specific claims procedures, deadlines for filing, and compensation structures vary by service type and by whether the shipment is domestic or international, so it is advisable to confirm these details directly with OPT-NC when filing a claim.

• Telephone: +687 26 82 00
• Fax: +687 262 927
• Postal address: Port Plaisance, 2 rue Paul Montchovet 98841 Nouméa Cedex, New Caledonia
• International claims: Coordinated between OPT-NC and the counterpart postal service of the destination or origin country through UPU international postal agreements
• Claims procedures: Specific deadlines and compensation structures vary by service type and domestic or international routing; direct confirmation with OPT-NC at the time of filing is recommended

Does OPT handle international shipments and customs formalities?

OPT-NC handles international postal shipments in both directions, outbound from New Caledonia to worldwide destinations and inbound from foreign postal operators. All international shipments pass through the Nouméa facility, which functions as the territory's International Mail Processing Centre. OPT-NC operates within the Universal Postal Union framework, working with UPU member postal services for the exchange, tracking, and delivery of international mail under internationally agreed terms.

New Caledonia's status as a French overseas collectivity means it sits outside the European Union's customs territory. As a result, goods exchanged between metropolitan France and New Caledonia are subject to customs procedures in both directions, even though France administers the territory. Items sent to or from New Caledonia internationally are subject to the import and export regulations of both New Caledonia and the destination country, and customs declarations using standard UPU forms are required for all outbound international parcels.

• International Mail Processing Centre: All international shipments pass through OPT-NC's Nouméa facility, which handles both outbound dispatch and inbound reception of international postal items
• UPU membership: OPT-NC cooperates with the postal services of UPU member states under standardized agreements for the routing and tracking of cross-border mail
• Customs declaration forms: Standard UPU forms CN 22 and CN 23 are required for all outbound international parcels; senders are responsible for accurate completion to avoid processing delays
• Customs territory: New Caledonia operates outside the European Union's customs territory, so shipments between metropolitan France and New Caledonia require customs processing in both directions
• Inbound customs duties: For parcels assessed for import taxes, OPT-NC holds the shipment at the post office pending payment of any assessed duties by the recipient before release
• Prohibited items: Hazardous materials, narcotics, counterfeit goods, live animals, and items prohibited by the laws of the origin or destination country are not accepted for international postal shipments

For inbound international parcels assessed for customs duties or import taxes, OPT-NC leaves a delivery notice at the recipient's address and requires payment of any assessed duties at the post office before the parcel is released. Standard UPU customs declaration forms CN 22 and CN 23 apply to all international postal items, and senders bear responsibility for completing these forms accurately to avoid delays at the customs clearance stage.

Understanding tracking statuses

When you track an OPT-NC parcel online, different status messages appear as the shipment moves through the routing process. These indicators show the position and handling stage of the parcel at each key point in its journey, from initial deposit at a post office through to final delivery at the recipient's address. OPT-NC tracking is accessible through the official website via the Suivi de colis section, and the Suivi Colis OPT-NC mobile application, available on both Android and iOS, allows customers to manage multiple tracking numbers simultaneously and receive push notifications at each stage of the delivery process.

OPT-NC tracking numbers follow a 13-character format consisting of two letters, followed by nine digits, and ending with the two-letter country code NC. A standard tracking number might appear in the form CA123456789NC. EMS express shipments follow the same 13-character structure but begin specifically with the letter E, so an EMS tracking number would appear in the format EX123456789NC. The main statuses that appear when tracking an OPT-NC shipment are described in the table below.