Paack tracking

What is Paack?

Paack is a last-mile parcel delivery company founded in 2015 in Barcelona, Spain, built specifically around the needs of the e-commerce sector. The company's defining characteristic is its scheduled delivery model, through which consumers can select a specific date and time slot for their parcel to arrive, rather than waiting within the broad, undefined windows typical of conventional couriers. Paack developed its entire technology platform in-house, with a team of over 120 engineers building proprietary routing and scheduling systems on top of Google Cloud infrastructure.

The company was created by four co-founders. Fernando Benito Galobart serves as CEO, alongside Suraj Shirvankar, Víctor Obradors Molins, and Xavier Rosales Cavero. Paack received its first external funding shortly after its founding in September 2015 and spent the following years building out its distribution network across Spain. By 2018, the company had delivered over 5 million parcels, a figure that reached 20 million by 2020 and 50 million by the end of 2021. Growth during the COVID-19 pandemic period reflected the wider acceleration of European e-commerce during those years.

A $53 million Series C round in 2020, led by Bregal Milestone, funded the initial international expansion beyond Spain. Then, in January 2022, Paack closed a $225 million Series D round led by SoftBank Vision Fund 2, one of the largest logistics funding rounds in European history at the time. New investors InfraVia Capital Partners, First Bridge Ventures, and Endeavor Catalyst joined the round alongside several returning backers. Total funding raised reached approximately $383 million across 12 rounds from 24 investors as of late 2024. In July 2022, Paack partnered with robotics firm Geek+ to deploy what was announced as the largest autonomous mobile robot project in European history at its Madrid distribution centre, and that same year the company launched delivery operations in Italy.

• Founded: 2015, Barcelona, Spain
• Founders: Fernando Benito Galobart (CEO), Suraj Shirvankar, Víctor Obradors Molins, and Xavier Rosales Cavero
• Headquarters: Barcelona, Spain, with additional offices in London and Paris
• Total funding raised: Approximately $383 million across 12 rounds from 24 investors, as of late 2024
• Key investors: SoftBank Vision Fund 2, InfraVia Capital Partners, Bregal Milestone, Kibo Ventures, and Big Sur Ventures, among others
• Technology infrastructure: Proprietary platform built on Google Cloud, using BigQuery and Looker for real-time routing optimization
• Robotics partner: Geek+, for autonomous mobile robot deployment at the Madrid distribution centre
• Climate commitment: Signatory to The Climate Pledge, with a carbon net-zero target by 2030

Paack's commercial positioning is firmly in the enterprise segment. The company counts 17 of the 20 largest e-commerce retailers in Spain among its clients. Its customer list includes Amazon, Apple, Inditex, the parent group of Zara, AliExpress, Nike, Nespresso, Zalando, Decathlon, and FNAC. All services are structured as business contracts. Paack does not accept individual consumer shipments. The company's platform integrates with major e-commerce systems including Shopify, WooCommerce, PrestaShop, Metapack, Sendcloud, ShippyPro, and Outvio, which contracted retailers use to access Paack services within their existing logistics workflows.

Which countries does Paack deliver to?

Paack's primary and most developed market is Spain, where the company claims coverage of 100% of mainland Spain and the Balearic Islands. This coverage spans both dense urban centres and more remote areas, with the main logistics hub located in Madrid. The Madrid distribution centre spans more than 27,000 square metres and handles distribution to over 60 cities across the country. Spain is the market where Paack has operated the longest and where its network infrastructure is most fully developed.

Beyond Spain, Paack has established active operations in Portugal, France, the United Kingdom, and Italy. In France, the company has worked toward covering 75% of the national territory. In Italy, operations launched in May 2022, initially concentrated in Rome, Milan, Turin, and Bologna, with broader national expansion planned from that base. In the United Kingdom, Paack has developed a large electric vehicle fleet. More than 50% of deliveries in Greater London are performed by zero-emission vehicles, and in cities such as Greater Manchester, Liverpool, and Birmingham that proportion reaches 80 to 100%. Across all five national markets combined, Paack's network covers more than 100 European cities.

• Spain: 100% of mainland Spain and the Balearic Islands, with the main distribution hub in Madrid serving over 60 cities
• Portugal: Active operations with a growing client base
• France: Coverage targeting approximately 75% of the national territory
• United Kingdom: Active network with a large zero-emission vehicle fleet covering Greater London, Manchester, Liverpool, Birmingham, and other cities
• Italy: Operations launched in May 2022, covering Rome, Milan, Turin, and Bologna

Paack's network in each country operates as a domestic last-mile carrier. The company does not function as a cross-border shipping specialist. A shipment originating from Spain destined for a French consumer, for example, would use Paack's French domestic network for the final delivery leg within France, with the cross-border transport between the two countries managed separately. Within each national market Paack operates a combination of distribution centres, a driver network, and over 3,000 partner pick-up points forming the PaackGo out-of-home logistics system.

What are the Paack services and delivery times?

Paack's service portfolio is structured around e-commerce delivery requirements, with scheduled precision as the defining feature. The company offers multiple service tiers, from same-day express options in urban areas to future-dated nominated deliveries where the consumer selects a specific time slot at the retailer's checkout. All services are contracted at the business level. Individual consumers cannot book or pay for shipments directly through Paack.

The standard delivery service covers mainland Spain, the Balearic Islands, and Portugal, targeting delivery within 24 to 48 hours from the point of shipment. Express delivery, available in major cities, offers same-day or next-day delivery for orders placed before a daily cut-off time. Paack's flagship scheduled delivery service allows the consumer to choose a specific date and delivery window from the available options presented at checkout. Windows span morning, afternoon, or evening slots depending on the delivery zone. Paack reports a first-attempt delivery success rate of approximately 96% for the scheduled service, which the company attributes to the reduction in failed attempts that results from consumers actively confirming when they will be available to receive a parcel.

• Standard Delivery: Nationwide delivery in Spain and Portugal within 24 to 48 hours from shipment, covering 100% of mainland Spain and the Balearic Islands
• Express Delivery: Same-day or next-day delivery available in major urban centres, subject to a daily order cut-off time
• Scheduled Delivery: Consumer selects a specific date and time slot at the point of purchase, with morning, afternoon, or evening windows depending on the delivery zone
• Weekend Delivery: Saturday and Sunday delivery available in selected urban areas
• Temperature-Controlled Delivery: Cold-chain service for perishable and temperature-sensitive goods, with real-time temperature monitoring throughout the journey from pick-up to final delivery
• Reverse Logistics / Returns: End-to-end returns management, either via scheduled home collection or drop-off at a PaackGo partner pick-up point
• PaackGo PUDO Network: Out-of-home collection and drop-off service at over 3,000 partner locations, accessible via a dedicated mobile application

Paack's routing technology is central to making the scheduled delivery promise operationally viable. The platform uses artificial intelligence and machine learning to optimize driver routes in real time, calculating the most efficient sequence of deliveries while respecting the time slot commitments given to each consumer. This optimization runs on Google Cloud infrastructure and draws on data tools including BigQuery and Looker. The result, according to the company, is a higher volume of parcels delivered per driver per day without compromising the precision of the time slot promise.

What are the Paack rates and maximum dimensions accepted?

Paack operates exclusively as a business-to-business carrier. Its pricing is not publicly listed and is not accessible to individual consumers. All rate agreements are negotiated directly between Paack and the retailer or e-commerce operator as part of a broader logistics contract. There is no published rate card, and individual consumers cannot book shipments through Paack independently of a contracted retailer account.

Pricing for contracted business clients is calculated based on a combination of factors including parcel weight, dimensions, the service tier selected, and the destination zone within the coverage area. Paack integrates with logistics management platforms including Sendcloud, Metapack, ShippyPro, and Outvio, through which contracted businesses access Paack services and apply the relevant rate structures within their existing shipping management workflows. The rates presented through these platforms reflect the individual contract terms negotiated with Paack.

• Pricing model: Business-to-business only, with rates negotiated directly between Paack and each retailer client
• Pricing factors: Parcel weight, dimensions, service tier (Standard, Express, or Scheduled), and destination zone within the coverage area
• Logistics platform integrations: Sendcloud, Metapack, ShippyPro, and Outvio
• E-commerce platform integrations: Shopify, WooCommerce, and PrestaShop
• Maximum dimensions and weight: Not publicly disclosed. Limits are defined within individual contract terms. The company's focus on parcel-level e-commerce goods suggests an orientation toward small-to-medium consumer goods packages rather than freight or pallet shipments

No specific maximum weight or size thresholds are published by Paack. The company's operations are oriented toward retail categories such as fashion, electronics, sporting goods, and food e-commerce, suggesting that its services are sized for standard consumer parcel volumes. Shipments requiring pallet handling or freight-level logistics fall outside Paack's service scope.

What are the Paack delivery options?

Paack offers several methods for receiving a parcel, with the design emphasis throughout on reducing the rate of failed first delivery attempts. The company's operational model is built around the principle that giving consumers genuine control over their delivery timing directly reduces the number of wasted delivery attempts. Each delivery option is available through the retailer's checkout flow or through Paack's consumer delivery management interface, depending on how the retailer has configured the integration.

• Home Delivery with Time Slot: The consumer selects a specific date and delivery window during the retailer's checkout process. Available slots are presented dynamically based on Paack's routing plan for the relevant zone. Morning, afternoon, and evening windows are offered depending on the delivery area
• PaackGo PUDO Points: Consumers can designate one of over 3,000 partner pick-up points as their delivery destination. These locations are typically neighbourhood shops or retail partners, accessible and manageable via the PaackGo mobile application
• Returns Home Collection: For return shipments, consumers can schedule a home pick-up at a nominated time slot, using the same scheduling logic as outbound delivery
• Returns Drop-Off: Return shipments can also be dropped off at any PaackGo partner location without a scheduled appointment
• Failed Delivery Rescheduling: When a delivery attempt is unsuccessful, Paack proactively notifies the consumer and offers options to reschedule, redirect to a PUDO point, or arrange a second delivery attempt
• Proof of Delivery: Drivers use a digital, app-based proof-of-delivery mechanism to confirm receipt electronically at the point of handover

The PaackGo out-of-home network of over 3,000 pick-up points serves a dual function, handling both outbound parcel collection for consumers and inbound return drop-offs from consumers sending items back to retailers. The PaackGo mobile application, available for Android devices, is designed primarily for the operators of those partner locations to manage parcel intake and handover processes.

Pre-delivery communication is a deliberate part of Paack's operational design. Before the delivery day, the company's platform sends the consumer a notification confirming the scheduled time slot and providing options to modify or reschedule if needed. This advance communication, combined with the initial time slot selection made at the retailer's checkout, is what Paack credits for its reported first-attempt delivery success rate of approximately 96%, a figure significantly above the standard rate recorded by conventional courier services.

What should I do if my Paack parcel is lost or damaged?

Paack's customer support structure is primarily designed for its business clients, the retailers and e-commerce operators that hold contracts with the company. For end consumers experiencing a delivery problem, the recommended first step is to contact the retailer from whom the purchase was made. Since the retailer is the direct contract holder with Paack, claims for lost or damaged parcels follow standard logistics industry practice and are filed by the retailer on the consumer's behalf.

• First step: Contact the retailer or seller directly. As Paack's direct contract holder, the retailer is the appropriate first point of contact for any delivery dispute or claim
• Consumer help centre: Paack maintains a self-service support portal containing a knowledge base organized by topic, including a dedicated section addressing order status queries
• Consumer phone contact: A customer service number for Paack Spain is +34 931 223 851
• Claims process: For lost or damaged parcels, claims are typically initiated through the retailer, who files the formal claim with Paack under the terms of their contract. The consumer's resolution depends on the retailer pursuing that claim

Consumer reviews of Paack on third-party review platforms reflect a mixed service record. A recurring theme in negative reviews involves deliveries marked as completed in the tracking system when the consumer has not actually received the parcel, as well as reported difficulty in reaching a live customer service agent. These patterns appear frequently among B2B-oriented logistics operators whose processes are optimized for bulk business client management rather than individual consumer complaint resolution. In cases where the tracking record and the consumer's experience conflict, escalating through the retailer remains the most effective path to a resolution.

Does Paack handle international shipments and customs formalities?

Paack is a domestic last-mile carrier operating within the national territories of Spain, Portugal, France, the United Kingdom, and Italy. The company does not publicly offer a cross-border shipping service between those countries and does not advertise customs clearance capabilities, DDP, Delivered Duty Paid, options, or international freight forwarding of any kind.

• Service scope: Domestic last-mile delivery within each covered national market only (Spain, Portugal, France, United Kingdom, Italy)
• Cross-border shipping: Not offered as a direct service. A retailer shipping from Spain to French consumers, for example, would handle the cross-border transport separately and engage Paack solely for the final domestic delivery leg within France
• Customs clearance: Not offered. Paack does not function as a customs broker or freight forwarder
• Prohibited items and duty handling: No public documentation available on these points, consistent with Paack's positioning as a purely domestic last-mile carrier

The geographic expansion Paack has pursued since 2020 consists of establishing a domestic delivery presence in each new country market not connecting those countries with a cross-border transport service. Retailers operating cross-border shipments into any of Paack's covered markets would need to arrange customs clearance and the cross-border transport leg through a separate service provider before handing off to Paack for final delivery within the destination country.

No publicly available documentation from Paack addresses customs documentation requirements, prohibited items lists, or duty-and-tax handling processes. This is consistent with the company's market positioning. Paack's role in any international supply chain is confined to the final delivery mile within the relevant national market not the international transit that precedes it.

Understanding tracking statuses

When tracking a Paack parcel online, the tracking interface displays a series of status updates reflecting the parcel's position at each stage of its journey, from initial registration through to final delivery or return. Tracking is accessible through Paack's own consumer delivery management portal as well as through third-party aggregator platforms including Parcels, among others that have integrated Paack's tracking data. Tracking number formats vary depending on the originating retailer's integration with Paack and may be fully numeric or alphanumeric.