Parcel2go tracking

What is Parcel2go?

Parcel2Go is the UK's largest parcel delivery comparison marketplace, headquartered in Bolton, Greater Manchester. Founded in 2001 by Fil Adams-Mercer and Richard Adams-Mercer alongside their colleague Steven Kramer, the company operates as an online booking and comparison platform rather than a courier in its own right. Customers enter parcel dimensions and the destination, compare prices and service levels across more than 20 carrier partners, and complete a single booking. Parcel2Go then manages labelling, collection booking, and tracking on behalf of the sender, removing the need to hold direct accounts with individual couriers.

The founding insight behind Parcel2Go was straightforward. In 2001, major couriers such as UPS and DHL did not yet offer online access to their parcel services, leaving consumers and small businesses with no practical way to compare and book deliveries without negotiating individual contracts. Parcel2Go's web platform filled that gap, providing instant quotes and online collection bookings from the outset. By 2009 the company reported a turnover of $11.6 million, rising to approximately $15.9 million the following year. Annual turnover exceeded $100 million for the first time in 2019, by which point the workforce had grown to approximately 230 employees.

The company changed ownership several times as it grew. A management buyout backed by Mayfair Equity Partners took place in 2019, and in June 2021 Swedish private equity firm EQT acquired a majority stake through its EQT Mid Market Europe fund. EQT's ownership ended in November 2024 when Parcel2Go passed to a new, undisclosed investor group. Paul Doble serves as CEO. By early 2025, the company had surpassed 100,000 five-star reviews on Trustpilot, a milestone the company celebrated publicly, and Parcel2Go was recognised in the Greater Manchester 125 Rising Stars of Business in 2024.

• Founded: 2001 by Fil Adams-Mercer, Richard Adams-Mercer, and Steven Kramer
• Headquarters: Bolton, Greater Manchester, England
• CEO: Paul Doble
• Ownership history: Founder-led from 2001, equity crowdfunding raises via Crowdcube in 2017 and 2019, Mayfair Equity Partners management buyout in 2019, EQT Mid Market Europe majority acquisition in June 2021, and transfer to an undisclosed new investor group in November 2024
• Revenue milestone: Annual turnover exceeded $100 million for the first time in 2019
• Parcels facilitated: More than 83 million since founding
• Business customers: Over 104,000
• Trustpilot: More than 100,000 five-star reviews, milestone reached in early 2025
• Subsidiary: National Pallets, acquired in September 2017, based in Heathfield, East Sussex
• Brand mascot: Sven Storkofferson, an animated stork character introduced in 2023

Parcel2Go's commercial positioning is built around the needs of micro-SMEs and high-volume individual sellers active on platforms such as eBay, Amazon, Etsy, and Shopify. These customers need professional-grade shipping access without the order volumes typically required to negotiate direct courier contracts. The platform addresses this by aggregating over 180 distinct delivery services from more than 20 carrier partners, allowing senders to select on price, delivery speed, and service level for each individual shipment. In 2022 alone, merchants using Parcel2Go's Smart Send shipping management tool dispatched 4.2 million parcels through the network.

Which countries does Parcel2go deliver to?

Parcel2Go's primary operational market is the United Kingdom, where it provides access to courier collection and delivery across the entire country, including Northern Ireland. The platform integrates with all major UK carriers, giving customers access to near-universal domestic coverage. Collections are available from residential and business addresses throughout Great Britain, and senders can alternatively drop parcels at InPost lockers distributed across the country or at more than 1,500 InPost-affiliated drop shops, providing flexible access regardless of whether a driver visit suits the sender's schedule.

For international destinations, Parcel2Go connects customers with carriers including FedEx Express, UPS, DHL, and Parcelforce Worldwide, among others, depending on the destination. The company also operates a dedicated platform for Ireland through which customers can book domestic Irish deliveries and international shipments originating from Ireland. Couriers available on the Irish platform include DPD Ireland GLS, An Post, UPS, and FedEx. Collections from Irish addresses take place Monday to Friday between 9am and 5:30pm.

Not all international destinations are available through the platform. A list of excluded countries applies, particularly covering more remote territories and destinations subject to trade restrictions, and customers are directed to verify availability at the point of booking. Post-Brexit, all shipments from the UK to EU member states require customs declarations and may be subject to import duties, and Parcel2Go provides integrated tools within the booking process to handle these requirements. For e-commerce sellers shipping to the EU, the platform supports entry of an IOSS number for qualifying low-value shipments, avoiding unexpected charges for recipients.

• United Kingdom: Full domestic coverage including Northern Ireland with home and business collections and drop-off access via InPost lockers and drop shops nationwide
• Ireland: Domestic delivery and international outbound services via a dedicated Irish platform, with couriers including DPD Ireland GLS, An Post, UPS, and FedEx
• Europe: Delivery to EU member states and other European countries, subject to post-Brexit customs declaration requirements for UK-origin shipments
• North America: United States, Canada, and other destinations served by FedEx Express, UPS, and other international carrier partners
• Asia-Pacific, Middle East, and beyond: A wide range of worldwide destinations available depending on the carrier and service tier chosen at the point of booking

What are the Parcel2go services and delivery times?

Parcel2Go provides access to over 180 distinct delivery services from more than 20 courier partners through a single booking interface. The carriers available through the platform include Evri, Yodel Direct, Parcelforce, InPost, UPS Access Point, FedEx Express, DX, DHL, DPD, Whistl, My Flying Box, Palletways, TNT, CitySprint, Palletforce, Landmark, Royal Mail, GLS, Correos, An Post, Menzies, and others. Each booking allows the customer to compare price, estimated delivery time, and service level across all available options for a given parcel size and destination.

For domestic UK shipments, the fastest option is same-day delivery, available through CitySprint for urgent parcels. Next-day delivery is offered by a range of carriers including Parcelforce, DHL, Royal Mail Special Delivery, and UPS, with timed windows of before 9am, before 10am, before 10:30am, or before midday the following day depending on the specific service. Standard next-day services are also available as a general estimate from most carriers on the platform. Economy services typically deliver within two to three working days. InPost drop-off parcels, which use Royal Mail as the final-mile carrier, are delivered to the recipient's doorstep within a 48-hour window. For international shipments, FedEx Express led Parcel2Go's performance data in 2025 with a 69.22% on-time delivery rate.

Smart Send is a free shipping management tool provided by Parcel2Go for regular senders and e-commerce businesses. The tool imports orders automatically from up to 16 sales channels, including eBay, Amazon, Shopify, Etsy, OnBuy, TikTok Shop, Not on the High Street and Magento 2, as well as via API and CSV upload. Smart Send allows bulk label printing and manages multi-channel shipping from a single dashboard. In 2022 alone, merchants using Smart Send dispatched 4.2 million parcels through Parcel2Go's carrier network.

Parcel2Go operates tiered account programmes for businesses sending regular volumes. Customers dispatching 25 or more parcels per week can open a Business Account, which provides discounted rates on Evri, DPD, and Parcelforce collection services, a dedicated account manager, a direct phone line available on weekdays, and a narrowed 2-hour collection window. A VIP Account tier is available to customers averaging 15 or more parcels per week over the preceding three months, and offers a dedicated phone number and email address, priority live chat access Monday to Friday, a personal account manager, and expert API and sales channel integration support.

• Same-day delivery: Available through CitySprint for urgent domestic UK shipments
• Next-day timed delivery: Available from Parcelforce, DHL, Royal Mail Special Delivery, and UPS, with windows of before 9am, before 10am, before 10:30am, or before midday
• Standard next-day delivery: Available from most UK courier partners on the platform
• Economy delivery: Standard services delivering within two to three working days, from multiple carriers at entry-level pricing
• InPost drop-off with Royal Mail final-mile delivery: Parcel deposited at an InPost locker or drop shop and delivered to the recipient's doorstep within 48 hours
• Pallet delivery: Available through the National Pallets subsidiary and partners including Palletways and Palletforce, for oversized or very heavy freight exceeding standard parcel limits
• Smart Send: Free shipping management tool for multi-channel e-commerce sellers, supporting automated import from up to 16 sales channels and bulk label printing
• Business Account: For customers sending 25 or more parcels per week, offering discounted rates on selected carriers and a dedicated account manager
• VIP Account: For customers averaging 15 or more parcels per week, offering priority support, a personal account manager, and dedicated contact details

What are the Parcel2go rates and maximum dimensions accepted?

Parcel2Go calculates pricing based on parcel weight and dimensions entered at the point of generating a quote. The platform applies volumetric weight alongside actual weight, calculated by multiplying the parcel's length by width by height and dividing by a courier-specific volumetric divisor. The higher of the actual weight and the volumetric weight is used as the basis for pricing, which means a large but light parcel may be charged at a higher effective weight than its physical mass would suggest. The volumetric divisor varies between carriers, so the same parcel may price differently across different services listed on the platform.

Economy services start from approximately $1.99 excluding VAT, while next-day delivery starts from approximately $2.74 excluding VAT. Business Account holders receive automatically discounted rates, with savings of up to 42% cited for high-volume customers on Evri, DPD, and Parcelforce services. Customers are required to include packaging weight and dimensions in their declared measurements. If a parcel is found by the courier to be heavier or larger than declared at the time of booking, a surcharge for the difference may be applied and charged back to the customer's Parcel2Go account.

• Maximum weight: 70 kg for standard parcel services
• Maximum single dimension: 120 cm on any one side for selected services such as Evri Medium
• Maximum combined length and girth: 245 cm for standard parcel services
• Volumetric weight: Applied alongside actual weight; the higher of the two values is used for pricing, with the divisor varying by carrier
• Economy services from: Approximately $1.99 excluding VAT
• Next-day delivery from: Approximately $2.74 excluding VAT
• Business Account savings: Up to 42% discount on Evri, DPD, and Parcelforce collection services for qualifying high-volume customers
• Freight: Pallet delivery available through National Pallets and partner networks for shipments exceeding standard parcel size limits

What are the Parcel2go delivery options?

Parcel2Go offers two primary collection models for senders. The first is home or business address collection, where a courier driver collects the parcel from the sender's chosen address during a specified time window. Business Account holders benefit from a narrower 2-hour collection window rather than the standard all-day slot. The second model is drop-off, where the sender brings the parcel to an InPost locker or a participating drop shop, bypassing the need to be present for a driver visit.

The InPost locker network available through Parcel2Go covers between 7,000 and 11,000 automated lockers across the UK, accessible 24 hours a day, seven days a week. InPost lockers support parcels weighing up to 15 kg. Locker availability is updated every 30 minutes, and if a chosen locker is full, an alternative from more than 1,500 InPost-affiliated drop shops can be used instead. Recipients collecting parcels from a locker do so using a QR code or PIN sent directly to them. For InPost parcels, Royal Mail handles the final-mile doorstep delivery within a 48-hour window when that service option is selected.

• Home or office collection: Courier collects from the sender's address during a specified window, narrowed to two hours for Business Account holders
• InPost locker drop-off: 24/7 access across between 7,000 and 11,000 UK locations, supporting parcels up to 15 kg
• Drop shop drop-off: More than 1,500 InPost-affiliated drop shops across the UK as an alternative when a locker is full or unavailable
• Depot drop-off: Available where individual couriers permit it
• Doorstep delivery: Standard delivery to the recipient's address by the selected courier
• InPost locker delivery: Recipients collect the parcel from a secure automated locker using a QR code or PIN
• Signature on delivery: Optional add-on requiring the recipient to sign before the parcel is handed over, available on selected services
• SMS notifications: Optional delivery alerts for the recipient, purchased as an add-on at the time of booking

Missed deliveries are handled according to the individual courier's own policy. Most carriers leave a notification card and arrange a redelivery attempt or redirect the parcel to a local depot or pickup point for the recipient to collect. Parcel2Go does not operate a universal managed redelivery booking system, and recipients may need to contact the individual courier directly to reschedule. Optional SMS notifications purchased by the sender can give recipients advance notice of upcoming delivery attempts before a driver arrives.

What should I do if my Parcel2go parcel is lost or damaged?

All claims for lost or damaged parcels must be submitted through the sender's Parcel2Go online account. The process involves logging into the account, navigating to the "Submit a New Claim" section, selecting "Create Claim," completing the required details, and submitting the form. For damage or partial loss claims, photographic evidence of both the damage to the parcel contents and the damage to the packaging itself is required before the claim can be assessed. Claims cannot be submitted by phone for standard account holders, as the process runs entirely through the online account management interface.

Parcel2Go enforces strict time limits for all claims. Damage or partial loss must be notified within 14 days of the delivery date. All other cases, including non-delivery and full loss, must be notified within 28 days of the collection or reception date. Customers who purchased Parcel Protection at booking can claim up to the declared value of the parcel, with a maximum that varies by service and reaches up to $10,000 on qualifying services. Parcel Protection does not apply if the contents are on the prohibited items list, if the parcel was inadequately packaged, or if the items fall under the no-protection category.

• Claims submission: Through the "My Account" section online, via "Submit a New Claim" then "Create Claim"
• Time limit for damage or partial loss: Must be notified within 14 days of the delivery date
• Time limit for non-delivery or full loss: Must be notified within 28 days of the collection or reception date
• Evidence required for damage claims: Photographs of both the damaged contents and the damaged packaging
• Maximum compensation with Parcel Protection: Up to the declared value of the parcel, up to $10,000 depending on the service
• Delivery Guarantee: If purchased at booking, entitles the sender to a full refund of carriage costs including VAT if the parcel is not delivered by the pre-agreed date
• Live chat support: Available 24 hours a day, seven days a week via the Parcel2Go website and the primary support channel for standard customers
• Business and VIP account support: Dedicated phone number and email address available during business hours, with priority live chat access for VIP members Monday to Friday
• General public phone line: Not available. Standard customer support operates through live chat and online account management only
• Escalation: Customers unable to resolve issues directly can escalate through Resolver, the UK's free complaints resolution service

Does Parcel2go handle international shipments and customs formalities?

Parcel2Go supports international parcel delivery to a wide range of worldwide destinations through carrier partners including FedEx Express, UPS, DHL, and Parcelforce Worldwide. Since the UK's departure from the EU single market and customs union, all shipments from the UK to EU member states require a customs declaration. Parcel2Go integrates customs declaration tools directly into the booking process, requiring senders to declare the contents, value, and HS, or Harmonised System, commodity code of their shipment. Incomplete or inaccurate customs information can result in delays, seizure, or the return of the parcel to the sender.

For e-commerce shipments to EU countries valued at or below 150 euros, the EU's Import One-Stop Shop scheme allows VAT to be collected at the point of sale by the seller and remitted to the relevant EU member state, so the recipient does not face a VAT charge on delivery. Parcel2Go supports IOSS number entry during the checkout process for qualifying shipments. For international shipments where duties are not pre-paid, the default arrangement is DDU, meaning the recipient bears responsibility for any customs duties or import taxes owed in the destination country.

Parcel2Go also offers DDP shipping through FedEx and UPS Access Point for qualifying international destinations. Under this arrangement, the sender pays all applicable customs duties, import taxes, and fees upfront at the time of booking, so the recipient receives the parcel without any additional charges due on arrival. DDP was added as a distinct option in 2025. All international shipments are subject to Parcel2Go's prohibited items policy, which applies to domestic and international parcels alike. Items on the prohibited list include all drugs and medicines in any form, hazardous materials, liquids, goods made from or containing animal products, perishable food requiring temperature-controlled storage, and weapons of all kinds.

• Post-Brexit customs declarations: Required for all UK-to-EU shipments, including declared contents, value, and HS commodity code
• IOSS support: IOSS number entry available during checkout for EU-bound e-commerce shipments valued at or below 150 euros
• DDU (Delivered Duty Unpaid): The default international arrangement, where customs duties and import taxes are the responsibility of the recipient on arrival
• DDP (Delivered Duty Paid): Available through FedEx and UPS Access Point for qualifying destinations, allowing senders to pre-pay all duties and taxes at the time of booking. Added to the platform in 2025
• Prohibited items: All drugs and medicines, hazardous materials, liquids, animal products, perishable food and items requiring temperature-controlled storage, and weapons of all kinds

Understanding tracking statuses

Parcel2Go tracking references follow the format P2G followed by eight digits, for example P2G12345678. This reference appears on the order confirmation email and within the "My Orders" section of the account. In many cases the underlying courier's own tracking number is also provided and can be used on the carrier's own tracking system. Tracking does not activate until the parcel is physically scanned. Drivers scan at the point of collection, providing an immediate update, while parcels dropped at an InPost locker or drop shop may not receive their first scan until they arrive at the courier's depot, meaning a delay between drop-off and the first tracking event is normal.