Passport Shipping tracking

What is Passport Shipping?

Passport Shipping, operating under the legal name Passport Global Inc., is a private American international parcel logistics company founded in 2017 and headquartered in San Francisco, California. The company was built specifically for the cross-border e-commerce market focused on direct-to-consumer brands, e-commerce platforms, marketplaces, and third-party logistics providers that want to ship internationally without building their own foreign logistics infrastructure. Rather than operating its own trucks, aircraft, or sorting facilities, Passport coordinates a network of regional carriers worldwide, selecting the best available delivery partner on a route-by-route basis.

The company was co-founded by Alex Yancher, who serves as CEO, and Aaron Schwartz. Yancher had previously served as COO at a cross-border logistics company and brought direct operational expertise to the founding vision. Passport raised a $3 million seed round in October 2018 with backing from Resolute Ventures, M13, Kleiner Perkins, and RiverPark, followed by a $12 million Series A in December 2020. In August 2021, Passport acquired Access Worldwide Inc., an Atlanta-based international shipping consolidator founded in 1999 with relationships spanning more than 60 postal and private delivery systems across 150 countries.

• Founded: 2017, by Alex Yancher (CEO) and Aaron Schwartz
• Legal name: Passport Global Inc., formerly marketed as Passport Shipping
• Headquarters: San Francisco, California, with additional offices in Los Angeles and Palo Alto
• Company type: Private, venture-backed
• Total funding: Approximately $53-54 million across Seed, Series A, and Series B rounds
• Post-Series B valuation: $200 million, following the January 2022 fundraising round led by TCV
• Key investors: TCV, M13, Resolute Ventures, Flexport, FJ Labs, and Kleiner Perkins
• Acquisition: Access Worldwide Inc., acquired August 2021, bringing carrier relationships across 150 countries and over 20 years of logistics expertise
• Shopify App Store rating: 4.4 out of 5 stars, based on 36 reviews

In January 2022, Passport closed a $39 million Series B led by TCV, bringing total funding to approximately $53 million and a post-money valuation of $200 million. Co-investors included logistics platform Flexport and venture firm FJ Labs, alongside angel investors such as Nik Sharma of Sharma Brands and former Shopify VP of Shipping Louis Kearns. The company entered a strategic partnership with Paris-based Glopal in October 2022, combining storefront localization technology with Passport's shipping infrastructure across more than 100 countries. Through 2024 and into 2025, Passport expanded into domestic shipping capabilities within Canada, the United Kingdom, continental Europe, and Australia.

Passport's client roster includes well-known consumer brands such as Kylie Cosmetics, Native Deodorants, Bombas, Raycon, LMNT, Kitsch, Tommy John, and Glamnetic, among others. As of early 2022, the company served more than 500 brands and maintained partnerships with over 40 third-party logistics providers. The company reports that merchants using its platform typically see their international revenue share grow from roughly 6% to between 15% and 20% after deployment, with some brands reaching as high as 50% international revenue over several years of expansion.

Which countries does Passport Shipping deliver to?

Passport Shipping delivers from the United States to over 220 markets worldwide, making it one of the widest-reaching cross-border parcel carriers in the direct-to-consumer e-commerce segment. This figure has grown over time, as older sources reference the carrier reaching 180 or 190 countries, reflecting the network's expansion over successive years. The geographic breadth was substantially reinforced by the August 2021 acquisition of Access Worldwide, whose legacy infrastructure covered more than 150 countries through relationships with over 60 postal and private delivery systems built over two decades of operations.

• North America: Canada and Mexico, in addition to the United States as the origin country for all outbound shipments
• Europe: All European Union member states, the United Kingdom, Switzerland Norway, and other European destinations
• Asia-Pacific: Japan, South Korea, Australia, New Zealand Singapore, Hong Kong, and other markets across the region
• Latin America: Brazil, Argentina, Chile, Colombia, and other destinations across Central and South America
• Middle East: Saudi Arabia, United Arab Emirates, Israel, and other regional markets
• Africa: Multiple African destinations served through the network's postal and private carrier partnerships

Passport's delivery network relies on regional last-mile carriers to handle final delivery in destination countries. Known partners in the network include Amarex, Fleet Optics, and Colis Privé, the latter being a major French private parcel carrier. This multi-carrier approach allows Passport to optimize for cost and speed depending on the destination lane. A 2024 network update specifically achieved 8 to 15% improvements in delivery times to Canada, the United Kingdom, Australia, and Germany as a result of route enhancements carried out that year.

Beyond cross-border export from the United States, Passport has been building domestic shipping capabilities within destination countries through what it calls "In-Country Enablement." Canada domestic shipping launched in Summer 2024, with active expansion underway in the United Kingdom, continental Europe, and Australia. The United States and Mexico have been identified as future targets for this initiative. The October 2022 Glopal partnership extended the platform's reach further by enabling merchants to localize storefronts and launch internationally across more than 100 countries at once.

What are the Passport Shipping services and delivery times?

Passport offers five service tiers that allow merchants to balance cost against delivery speed and tracking visibility depending on the shipment type. The most affordable option, known internally as IPA+, is designed for high-volume, price-sensitive shipments where speed is not the primary consideration. Full scan-based tracking is not available on this tier. Instead, Passport provides algorithmically projected status updates based on expected transit behavior, which the company calls "virtual milestones," rather than updates generated by real-time carrier scans.

• Economy / IPA+: Lowest-cost tier for non-time-sensitive, high-volume shipments. Tracking is provided as algorithmically generated virtual milestones rather than physical scan events
• Priority DDU (Delivered Duties Unpaid): Standard tracked service with door-to-door delivery confirmation. Duties and taxes, if owed, are assessed and billed to the recipient by the destination country's customs authority
• Priority DDP (Delivered Duties Paid): Premium tracked service. Duties and taxes are calculated at the merchant's checkout in real time and paid by Passport during customs clearance on the recipient's behalf
• Expedited: Targeted delivery in approximately 2 to 5 business days to supported markets
• Express: Fastest available tier, targeting delivery in 1 to 3 business days in select geographies. Delivery as fast as 48 hours has been noted on premium routes

The Priority DDP tier is the centerpiece of Passport's value proposition to merchants. Duties and taxes are calculated in real time at the merchant's checkout using Passport's landed cost engine and collected from the buyer at the time of purchase. Passport then pays those amounts to the relevant customs authorities during clearance in the destination country, meaning the recipient receives the package without any additional fees or customs action required. The company reports that transparent landed-cost pricing at checkout increases conversion rates by up to 30% and can reduce international customer support volume by up to 50%.

For the standard Priority tier in either DDU or DDP configuration, typical transit times are 10 to 14 business days after the shipment departs from the United States. This window accounts for international transit, customs clearance in the destination country, and final delivery by the local last-mile carrier. The Economy tier does not carry a guaranteed or advertised delivery timeframe and is positioned as a baseline option for non-urgent shipments. Customer reviews have noted that some European Union destinations have experienced transit times of approximately one month on lower service tiers.

What are the Passport Shipping rates and maximum dimensions accepted?

Passport does not publish public rate cards or standard per-shipment pricing. Rates are negotiated directly with merchants and are quote-based, tailored to the merchant's expected shipping volume, typical package weight and dimension profiles, and destination market mix. This model is aligned with a B2B logistics partnership structure rather than a consumer-facing carrier, reflecting the fact that Passport's commercial relationships are with e-commerce brands and platforms rather than individual shippers seeking per-package pricing.

For DDP shipments, the pricing includes the real-time calculation of applicable import duties and taxes, which are collected from the buyer at the merchant's checkout. These landed costs are computed dynamically based on the product's HS tariff classification code, the declared shipment value, the destination country's import duty rate schedule, applicable VAT or goods and services tax, and any relevant free trade agreement provisions. Passport collects and remits these amounts to customs authorities in the destination country on behalf of the merchant and buyer.

• Rate structure: Quote-based, negotiated individually with each merchant based on volume, package profile, and destination mix. No public per-shipment rate card is available
• DDP pricing model: Includes real-time calculation of import duties and taxes collected from the buyer at checkout, which Passport pays to customs authorities during clearance
• Package type: Standard e-commerce parcel sizes. Passport positions itself as a parcel carrier rather than a freight operator
• Maximum weight: Not publicly documented. Merchants are directed to contact Passport directly for weight limit specifications
• Maximum dimensions: Not publicly documented. Specific size limits are available upon direct request to the company

What are the Passport Shipping delivery options?

Passport's delivery model is built around standard address delivery to the recipient's specified shipping address. As an international carrier that coordinates final delivery through regional last-mile partners, the reception options available to recipients such as pickup points, parcel lockers, or post office collection depend entirely on the capabilities of the local carrier serving each destination market. Options such as signature requirements, delivery time slot selection, or in-flight package redirection are not documented in public sources and would depend on the practices of the local delivery partner assigned to each shipment.

• Standard address delivery: Shipments are delivered to the recipient's specified address via Passport's network of regional last-mile carrier partners in each country
• DDP delivery experience: No action required by the recipient during customs clearance. Duties and taxes are prepaid on the recipient's behalf before delivery
• DDU delivery experience: Recipient is responsible for paying any assessed import duties and taxes within 7 to 10 business days. Non-payment may result in return or disposal of the package
• Branded tracking pages: Merchants can fully customize the tracking page displayed to recipients with their own logo, brand colors, and promotional content, localized by destination country
• Shopify integration: Tracking information is pushed directly into Shopify order records, automating fulfillment notifications to end customers

Passport's platform supports branded tracking pages that merchants can customize with their own logo, colors, and promotional content, with pages localized by destination country. The post-purchase delivery experience presented to the end consumer is white-labeled under the merchant's brand rather than under Passport's name. Tracking notifications are communicated via email to recipients and pushed into the merchant's Shopify order management system. This tracking notification workflow was improved as part of Passport's Summer 2024 product update.

What should I do if my Passport Shipping parcel is lost or damaged?

Passport operates a two-sided support structure covering both the merchant clients using its platform and the end consumers who receive packages through those merchants. Merchant support is accessed through the Passport Portal and the company's help center, where merchants can submit support tickets and reach the team via a live chat feature accessible through a dedicated "Get Help" button on the portal. End consumers with questions about a package shipped via Passport can contact the company's consumer support team by email through the Passport Shipping support address.

• Merchant support: Accessible through the Passport Portal and help center, with support ticket submission and live chat via the "Get Help" button
• Consumer support: Available via the consumer email support address associated with the Passport Shipping brand
• Net Promoter Score: 52, as self-reported by the company
• Shopify App Store rating: 4.4 out of 5 stars, with 72% five-star and 17% four-star ratings among 36 reviews collected
• Claims process: Specific deadlines and required documentation for lost or damaged shipment claims are not detailed in publicly available sources. Merchants and recipients should contact support directly for case-by-case guidance

Specific claims deadlines, required documentation for lost or damaged package claims, and the compensation structure applicable to Passport shipments are not detailed in publicly available documentation. Customer reviews on the Shopify App Store reflect generally positive sentiment, with 72% of ratings at five stars and 17% at four stars among the 36 reviews collected. Negative reviews most commonly cite delivery inconsistencies and limited tracking visibility on Economy-tier shipments. For specific claims inquiries, merchants and recipients are directed to contact Passport's support team directly.

Does Passport Shipping handle international shipments and customs formalities?

International shipping and customs management are at the core of Passport's platform. Under the DDP model, Passport calculates the applicable import duties and taxes for each shipment in real time at the merchant's checkout using its landed cost engine. The calculation draws on the product's HS tariff classification code, the declared shipment value, the destination country's import duty rate schedule, applicable VAT or goods and services tax, and any free trade agreement provisions that may reduce the applicable rate. The merchant collects this total from the buyer at checkout, and Passport remits the applicable duties and taxes to customs authorities during clearance.

Under the DDU model, Passport does not calculate or collect duties at checkout. The package ships internationally, and if the destination country's customs authority determines that duties or taxes are owed upon arrival, the recipient is notified and billed directly by the customs authority or last-mile carrier. Passport states that it cannot process or accept duty payments on the recipient's behalf under DDU terms. Recipients typically have 7 to 10 business days to pay assessed amounts. If payment is not received within that window, the package may be returned to sender or discarded depending on the destination country's customs policies.

• DDP customs handling: Duties and taxes calculated at merchant checkout, collected from the buyer, and paid by Passport to customs authorities during clearance in the destination country
• DDU customs handling: Duties and taxes assessed upon arrival and billed directly to the recipient. Passport does not collect or pay duties under DDU terms
• Importer of Record: Passport can serve as Importer of Record in certain DDP shipping arrangements
• HS Code Classification: AI-powered automated classification tool launched in the Winter 2026 product release to reduce tariff assignment errors
• Prohibited items: Passport maintains a published list of prohibited and restricted items governing what may and may not be shipped through its network

The network's customs compliance infrastructure was substantially reinforced by the 2021 acquisition of Access Worldwide, which brought established customs broker relationships across a broad range of destination markets. This means Passport can handle customs compliance operationally without requiring merchants to manage country-by-country import requirements independently, which is particularly valuable for smaller DTC brands without dedicated trade compliance staff. As of the Winter 2026 product release, Passport also introduced an AI Chat tool within the Passport Portal for merchant self-service and Proactive Exception Alerts for real-time shipment issue notifications.

Understanding tracking statuses

When tracking a Passport Shipping parcel, different statuses appear as the shipment moves through the delivery chain, from label creation to final delivery. The depth and frequency of tracking updates vary by service tier. On the Priority DDU and Priority DDP tiers, Passport provides door-to-door tracking with delivery confirmation and proactive notifications at key milestones. On the Economy tier, updates are generated algorithmically as virtual milestones rather than from physical carrier scans, which can result in fewer meaningful status changes visible to the recipient during transit.