PEK tracking

What is PEK?

PEK, formally known as Pervaya Ekspeditsionnaya Kompaniya or First Expeditionary Company, is one of Russia's largest private freight and logistics operators. Founded in 2001 and headquartered in Moscow, the company built its business around consolidated cargo transportation, referred to internationally as LTL, or Less-than-Truckload, freight. This model combines smaller shipments from multiple customers into shared truck runs, making intercity and interregional freight economically viable for businesses that cannot fill an entire vehicle on their own. PEK reports serving more than 3.5 million clients annually, with over 300,000 active customers placing shipments through its regional branch network every month.

The company was established during a period when Russia's post-Soviet logistics sector was still developing and the consolidated cargo segment was significantly underserved by private operators. PEK's founders conducted detailed market analysis before entering the industry and built the network outward from a Moscow base, establishing branch offices in major cities and extending pickup and delivery radiuses of up to 300 km from each branch to capture surrounding towns and villages. By 2009, the company had grown sufficiently to launch its own corporate publication covering operational developments and industry trends, reflecting a growing institutional confidence in its market position.

A significant expansion phase came in 2014, when PEK entered the China market establishing cargo corridors and opening consolidation centers in Chongqing, Suzhou, and Guangzhou to serve the rising demand for Chinese-manufactured goods destined for Russia. Between 2018 and 2020, the company upgraded its technology substantially, deploying a business process automation platform, migrating to Oracle Cloud Infrastructure, and implementing Apache Kafka, PostgreSQL, and Hadoop for data management. In 2021, PEK launched a franchise program allowing external partners to open affiliated branches with investments of 1 to 3 million rubles. In 2022, the company opened 88 new branches and established warehousing infrastructure in Istanbul, Turkey, while also launching a unified transit network connecting Russia with Central and Southeast Asia.

• Full legal name: OOO Pervaya Ekspeditsionnaya Kompaniya
• Also known as: PEK, PEC, PECOM
• Founded: 2001, Moscow, Russia
• Headquarters: Moscow, Russia
• Annual clients served: More than 3.5 million, with over 300,000 active monthly clients placing shipments through the branch network
• Branch network: Over 300 branch offices open in more than 120 cities across Russia and neighboring countries
• Domestic coverage: More than 100,000 populated areas across the Russian Federation, including Siberia, the Urals, and the Far East
• Managed warehouse space: Approximately 350,000 square meters across 3PL warehousing operations
• Fleet: Approximately 1,000 light commercial vehicles and 800 heavy Eurotrucks for road freight operations

PEK competes directly with CDEK, DHL Russia, and Russian Post for domestic and cross-border freight business. The company's distinguishing characteristic is its deep regional penetration across a country of continental scale, extending into territories where private logistics infrastructure is traditionally thin. The combination of domestic reach and international operations in Kazakhstan, China, the European Union, and other CIS countries positions PEK as a multi-modal logistics provider for businesses shipping across the Eurasian continent rather than a purely domestic hauler.

Which countries does PEK deliver to?

PEK's domestic coverage spans the entire Russian Federation, with delivery to more than 100,000 populated areas. The network of over 300 branch offices is concentrated in more than 120 cities, and the 300 km pickup and delivery radius maintained around each branch organically extends service into surrounding towns and villages without requiring a physical office at every location. This architecture makes PEK one of the most geographically wide-reaching private carriers in Russia, with meaningful operations in remote regions including Siberia, the Far East, the Urals, and rural territories where independent freight infrastructure remains underdeveloped.

In the CIS and former Soviet space, PEK maintains offices and representative relationships across multiple countries. Kazakhstan represents the deepest integration, with PEK citing combined coverage of over 100,000 settlements across Russia and Kazakhstan as a unified delivery zone under the same service framework. The company also operates in Belarus, Armenia, Azerbaijan, Tajikistan, Uzbekistan, and Kyrgyzstan, with local branch offices handling the final portion of each delivery and coordinating required documentation on the ground in each country.

• Russia: All regions of the Russian Federation, covering more than 100,000 populated areas including major cities, Siberia, the Far East, the Urals, and rural areas within 300 km of any branch
• Kazakhstan: Extensive coverage under a unified service framework with Russia, with over 100,000 settlements served across both countries combined
• Other CIS countries: Belarus, Armenia, Azerbaijan, Tajikistan, Uzbekistan, and Kyrgyzstan, served via local branch offices and regional representatives
• China: Import forwarding from Chinese manufacturers via consolidation centers in Chongqing, Suzhou, and Guangzhou, covering more than 500 distinct cargo routes to Russia
• European Union: Forwarding services from EU countries to Russia, active since 2019, with European operations anchored by a planned logistics hub in Vilnius, Lithuania
• Turkey: Warehousing and transit operations in Istanbul, established in 2022, serving as a connector hub between European, Russian, and Middle Eastern cargo flows
• Central and Southeast Asia: Covered under the unified transit network launched in 2022, extending PEK's reach into regional trade corridors beyond traditional CIS territory

International shipments between China and Russia operate through PEK's GLOBAL freight division using multimodal transport by road, rail, air, and sea depending on route and cost requirements. The CIS corridor benefits from the Eurasian Economic Union framework, which simplifies or eliminates customs duties between member states. For EU-to-Russia forwarding, PEK handles customs clearance as part of the service, acting as a single contact point for cross-border cargo and removing the need for clients to engage separate brokers for imports from Europe.

What are the PEK services and delivery times?

PEK offers a range of freight and logistics services organized into distinct product lines. The company's historical strength lies in LTL consolidated cargo, but the service catalog has expanded to include express courier delivery, full truckload freight, international forwarding, third-party warehousing, and specialized retail distribution. This expansion reflects PEK's strategy of serving clients across multiple logistics categories rather than limiting itself to a single freight segment, allowing the company to handle everything from individual consumer parcels to heavy industrial loads.

The consolidated cargo LTL service connects 145 domestic city-to-city routes supported by 141 international branch offices. For major domestic corridors such as Moscow to Saint Petersburg, transit takes approximately 1 to 2 days. Longer routes reaching Siberia or the Far East require proportionally more time depending on origin and destination. The EXPRESS service uses air freight to achieve 1 to 3 day delivery to major Russian cities, with PEK acting as an official Aeroflot freight agent providing access to 84 countries for air shipments, including specialized handling for pharmaceuticals, animals, and perishable goods. Air cargo accommodates loads up to 10 tons.

• LTL (Consolidated Cargo): The core service, combining shipments from multiple clients into shared truck runs across 145 domestic routes and via 141 international branches. Approximately 1-2 days for major domestic corridors, longer for remote and far eastern destinations.
• FTL (Full Truckload): Exclusive vehicle use for large cargo volumes. The fleet includes approximately 1,000 light commercial vehicles and 800 heavy Eurotrucks. Maximum load of 20 tons per vehicle, with aggregated capacity up to 200 tons.
• PEC EASYWAY (Courier-Express-Parcel): Consumer-facing parcel delivery brand offering door-to-door and pickup-point collection for smaller items, operating through approximately 1,350 dedicated pickup points across Russia for e-commerce and individual consumer use.
• EXPRESS: Urgent delivery with 1-3 day transit to major Russian cities via air freight through PEK's official Aeroflot agent relationship, covering 84 countries for international air shipments.
• GLOBAL (International Freight): Forwarding service for shipments of 20 kg and above from China and EU countries. Uses road, rail, air, and sea transport with customs clearance included as part of the service.
• 3PL (Third-Party Logistics): Warehousing and outsourced logistics management across approximately 350,000 square meters of warehouse space, including warehouse management systems, inbound and outbound handling, inventory management, and coordinated daily nationwide shipments.
• RETAIL: Specialized distribution service for retail chains and marketplace sellers, covering last-mile fulfillment to retail networks and e-commerce platforms.
• MALL: Auto parts and accessories marketplace combining product trade and delivery logistics for the automotive aftermarket segment.

Additional services available across PEK's product lines include cargo packaging using standard cardboard boxes or wooden pallets, loading and unloading operations at terminals, shipment insurance, cash-on-delivery up to a value of approximately $1,100 at prevailing exchange rates, document return confirmation with receiver stamps as official proof of delivery, and both weekend and night delivery options for recipients who cannot accept cargo during standard business hours. The wooden pallet packaging option is specifically recommended for fragile or high-value items, as standard cardboard may prove insufficient for delicate goods during long-haul freight runs.

What are the PEK rates and maximum dimensions accepted?

PEK calculates shipping costs by combining actual weight, volumetric or dimensional weight, and the distance between origin and destination terminals. The higher of actual or volumetric weight is applied as the billing weight, which is standard practice in the freight industry. The company publishes a free online shipping calculator with prices updated daily to reflect current operational costs and fuel prices, allowing clients to generate cost estimates before booking a shipment rather than discovering the price at the terminal.

For China import routes, PEK advertises rate reductions of 20 to 80 percent on its preferred consolidated corridors compared to standard market international freight pricing on the same lanes. These savings result from the volume of cargo PEK aggregates through its three consolidation centers in Chongqing, Suzhou, and Guangzhou, enabling the company to negotiate favorable terms with transport operators. This pricing differential makes PEK a competitive option for businesses that regularly import goods from Chinese manufacturers and are working to reduce per-unit freight costs on repeated shipments.

• Maximum weight (road transport): 20 tons per individual shipment, with aggregated multi-shipment capacity up to 200 tons
• Maximum weight (air freight): 10 tons per shipment via the EXPRESS service
• Minimum weight (GLOBAL international service): 20 kg for shipments originating from China or EU countries
• Cash-on-delivery limit: Up to 100,000 rubles (approximately $1,100) for e-commerce COD shipments
• Rate calculation method: Higher of actual weight vs. volumetric weight, combined with distance between origin and destination terminals, updated daily
• Packaging options: Standard cardboard packaging or premium wooden pallets, with the latter recommended for fragile or high-value cargo
• Insurance: Available on all shipments and recommended for valuable or fragile items at the time of dispatch

The 20-ton road freight maximum and 200-ton aggregated capacity ceiling make PEK viable for a wide spectrum of cargo types, from individual consumer parcels handled through the PEC EASYWAY network to heavy industrial freight moved under FTL contracts. Customer reviews on Russian logistics platforms consistently note that damage claims for fragile items such as appliances, mirrors, and furniture are more commonly resolved in the shipper's favor when wooden pallet packaging was selected at the time of shipment. PEK's standard contractual terms attribute damage to inadequate packaging in cases where only basic cardboard was used, which affects how claims are evaluated after the fact.

What are the PEK delivery options?

PEK provides two primary models for final delivery to recipients. The first is address delivery, where PEK couriers bring cargo directly to the recipient's specified address within a 300 km radius of any PEK branch. This covers both business and residential addresses. Weekend and night delivery windows are available as optional add-ons for recipients who cannot be present during standard working hours. As a reference point, the Moscow branch operates Monday through Friday from 8:00 AM to 8:00 PM and on weekends from 10:00 AM to 4:00 PM, though operating hours vary by branch location across the country.

The second option is branch terminal pickup, where the recipient collects cargo directly from a PEK terminal in the destination city. This arrangement is common for business clients who prefer to receive freight at their own warehouses or who need to physically inspect cargo before accepting it. Recipients are notified automatically by SMS and email when their cargo arrives at the destination terminal, providing advance notice to plan collection without requiring continuous active monitoring of the tracking system.

• Address (door-to-door) delivery: Courier delivery to the recipient's address within 300 km of any PEK branch, with optional weekend and night delivery windows available
• Branch terminal pickup: Self-collection from a PEK terminal in the destination city, with automatic SMS and email arrival notifications sent to the recipient
• PEC EASYWAY pickup points: Network of approximately 1,350 dedicated parcel collection locations, separate from main freight terminals, for smaller consumer parcels from e-commerce orders
• Corporate account management: Dedicated account managers for business clients, with access to a personal account portal for centralized tracking and management of multiple active shipments
• Mobile app notifications: Push notifications via the PEK mobile app for individual clients, available on both Android and iOS platforms
• Proof of delivery: Document return confirmation with receiver stamp and signature, serving as official proof of delivery for B2B commercial transactions

Acceptance of cargo at delivery requires signature and documentation from the recipient. For corporate clients handling multiple active shipments, the personal account system provides centralized tracking and direct access to a dedicated account manager for routing inquiries and issue resolution. The PEC EASYWAY pickup point network, with approximately 1,350 locations distributed across Russia, operates independently from PEK's main freight terminal infrastructure and is oriented specifically toward urban consumers receiving smaller e-commerce parcels, providing a lighter-weight collection option that does not require visiting a full freight terminal.

What should I do if my PEK parcel is lost or damaged?

PEK offers insurance coverage on shipments, and the company's standard claim processing window is 15 days from the submission of a claim for lost or damaged cargo. To file a claim, the client must provide the original waybill and supporting documentation related to the damage or circumstances of loss. Claims are handled through PEK's customer support channels, accessible by toll-free phone line, with corporate clients having access to dedicated account managers who can handle disputes more directly than the general support queue.

Customer reviews from Russian logistics review platforms identify damage to fragile items as the most frequent source of disputes with PEK. Items cited regularly include household appliances, mirrors, glassware, dishes, and furniture. PEK's standard contractual position attributes such damage to inadequate packaging when only basic cardboard was used at the time of shipment rather than premium wooden pallet packaging. This distinction directly shapes how damage claims are evaluated, which means clients shipping fragile goods face a practical choice at the point of booking rather than at the point of filing a complaint.

• Claim submission window: 15 days from the filing of the claim for lost or damaged cargo
• Required documentation: Original waybill and supporting evidence of damage or the circumstances of loss
• Insurance: Available at the time of shipment and recommended for valuable, fragile, or high-value cargo to support claim resolution
• Return process: Cargo assigned a return status is routed back to the original sender through PEK's branch network, following the same logistics infrastructure as the forward journey in reverse
• Corporate escalation: Business clients with dedicated account managers can escalate claims directly, bypassing the general support queue for faster resolution

For cargo that could not be delivered and is being sent back to the sender, the tracking system assigns a specific return status and the reverse logistics process mirrors the forward journey through PEK's branch network. The same transit timeframes and documentation requirements apply on the return leg as on the original shipment. Corporate clients handling frequent or high-value shipments benefit from the dedicated account manager channel, as direct escalation tends to reduce the time required for dispute resolution compared to cases handled entirely through the general customer support line.

Does PEK handle international shipments and customs formalities?

PEK's international freight operations are organized under the GLOBAL division, which handles forwarding from China and European Union countries using multimodal transport including road, rail, air, and sea. For shipments from China weighing 20 kg or more, PEK's three consolidation centers in Chongqing, Suzhou, and Guangzhou aggregate cargo from Chinese suppliers into combined loads before forwarding to Russia. The China corridor covers more than 500 distinct routes and offers cost reductions between 20 and 80 percent compared to standard international freight market rates, a result of the volume that PEK moves through its Chinese consolidation infrastructure.

Customs clearance is included as part of the GLOBAL international service, making PEK a single-window provider for cross-border cargo. Clients importing from China or the EU do not need to engage a separate customs broker. The CIS corridor covering Kazakhstan, Belarus, Armenia, Azerbaijan, Tajikistan, Uzbekistan, and Kyrgyzstan benefits from the Eurasian Economic Union framework, which reduces or eliminates customs duties between member states. PEK's local branch offices in these countries handle the final delivery portion and coordinate documentation requirements directly on the ground in each territory.

PEK expanded its European forwarding operations in 2019, covering road, rail, air, and sea routes from EU countries to Russia. A European logistics headquarters was planned in Vilnius, Lithuania, to anchor the westward expansion. In 2022, the company opened warehousing and transit infrastructure in Istanbul, using Turkey's position as a geographic bridge between European, Russian, and Middle Eastern cargo flows. The unified transit network launched that same year extended PEK's operational reach further into Central and Southeast Asia, building on the Eurasian corridor structure the company had developed since its China entry in 2014.

The specific list of prohibited items and the allocation of customs duty responsibility between sender and recipient vary by commodity and route and are not standardized in PEK's public documentation. Businesses importing regularly through PEK should confirm these parameters directly with the company based on their specific cargo type and origin-destination combination, particularly for regulated categories such as pharmaceuticals, electronics, and agricultural products where documentation requirements differ by country.

Understanding tracking statuses

When tracking a PEK shipment, the primary identifier is the waybill number issued at the time of cargo acceptance. The waybill, known in Russian as "nakladnaya," serves as both the transport contract and the main tracking reference throughout the shipment's journey. The format consists of 12 characters combining letters, numbers, hyphens, and slashes, in a pattern such as ASVLE-6/0511. Tracking is available on PEK's official website and mobile application, as well as through third-party universal tracking platforms . The company also operates a GPS-based satellite vehicle tracking system providing 24-hour real-time location data for shipments currently in transit between terminals.

Tracking updates become available after cargo is processed at each PEK terminal, though a delay of a few hours is possible as the system records movement between stages. For address deliveries, the final delivered status is assigned once the courier has obtained the recipient's signature and documentation. For branch pickups, the same status is applied when the recipient collects the cargo at the terminal window. SMS notifications sent automatically upon arrival at the destination branch allow recipients to plan their collection without needing to actively check the tracking page between stages.

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