Perigold tracking

What is Perigold?

Perigold is a luxury home furnishings and décor e-commerce platform operating as a subsidiary of Wayfair Inc., the Boston-based home goods company listed on the New York Stock Exchange. Founded in September 2017 by Wayfair co-founders Niraj Shah and Steve Conine, the platform was built specifically to serve the upper end of the home design market offering products from brands that had historically been accessible only through trade showrooms, design district boutiques, or exclusive high-end retail venues. The platform now carries over 460,000 products from more than 1,000 premium and luxury home brands, covering furniture, lighting, bedding, bath, tile, wallcoverings, fabrics, and outdoor living.

The history of Perigold tracks the gradual opening of the luxury home retail market to online shoppers. At its debut in September 2017, the platform launched with over 75,000 products across more than 300 marquee brands, representing one of the largest curated luxury home assortments available digitally at the time. The site was deliberately kept separate from Wayfair's main operation, with its own branding and distinct customer experience, to signal a different tier of quality and service. By 2022, Perigold had grown to nearly 1,000 brands. In 2024, the company opened its first physical store in Houston, Texas at Highland Village, a high-end mixed-use shopping destination spanning approximately 20,000 square feet. A second confirmed location in West Palm Beach, Florida was subsequently announced at approximately 30,000 square feet.

• Founded: September 2017, launched by Wayfair co-founders Niraj Shah and Steve Conine
• Headquarters: Boston, Massachusetts, USA
• Parent company: Wayfair Inc., listed on the New York Stock Exchange
• Business type: Luxury home furnishings e-commerce retailer
• Product assortment: Over 460,000 products from more than 1,000 premium and luxury home brands
• Target audience: Affluent consumers and interior design professionals, primarily households with incomes above $175,000
• Physical retail: Flagship in Houston, Texas at Highland Village at approximately 20,000 square feet with a second confirmed location in West Palm Beach, Florida at approximately 30,000 square feet
• Notable collaboration: Olivia Palermo x Perigold, announced February 2026
• Customer service phone: 1-844-248-0909
• Workforce: Approximately 150 people dedicated to the Perigold operation

Perigold's positioning in the market rests on giving consumers access to design-house brands previously limited to trade professionals or in-person showrooms. The platform targets households with incomes of $175,000 or higher, and its average order value is reported at two to three times that of Wayfair. In 2024, the site recorded over 50 million visits and attracted more than 200,000 new customers, reflecting steady traction in the luxury home segment. The platform draws design-minded consumers, professional interior designers, and affluent homeowners who expect the convenience of online shopping alongside the quality standards historically associated with in-person luxury retail.

In February 2026, Perigold announced its first major celebrity collaboration, partnering with Olivia Palermo, a global style authority and entrepreneur who used the platform and its design services to furnish her Manhattan apartment. The collaboration launched through curated social media content beginning February 2, 2026, and was described as bridging fashion and luxury home design. The partnership marked a new chapter in Perigold's marketing strategy and represented a shift toward fashion-adjacent brand building for the platform.

Which countries does Perigold deliver to?

Perigold's delivery services are scoped to the contiguous United States. The platform's shipping infrastructure, including its ground carrier network and white-glove logistics partners, is oriented toward domestic delivery within the lower 48 states. Free shipping and per-item ground shipping charges are explicitly described as covering the contiguous United States, with Alaska, Hawaii, and U.S. territories falling outside the standard service model and subject to different terms. The platform does not advertise international shipping to foreign countries or cross-border delivery of any kind.

Within the contiguous United States, Perigold reaches customers across all 48 states, from major metropolitan areas to suburban and rural locations. The platform's logistics network draws on Wayfair's established domestic fulfillment infrastructure, which supports delivery of both small parcels and large oversized furniture across the country. For white-glove deliveries, scheduling is coordinated directly between the logistics partner and the customer, and this arrangement applies uniformly to all eligible destinations within the contiguous 48 states regardless of region.

• Contiguous United States: Full delivery coverage across all 48 lower states, including major metropolitan areas, suburban markets, and rural destinations
• Alaska and Hawaii: Excluded from standard shipping terms. Perigold's free shipping offers and standard per-item rates apply only within the contiguous United States
• U.S. territories: Not covered under standard shipping terms
• International destinations: No standard international shipping service is offered. The platform is oriented exclusively toward domestic U.S. delivery

For customers outside the contiguous United States who wish to purchase from Perigold, the platform provides no official channel or arrangement for cross-border delivery. No documentation describes Perigold offering international customs handling, duty payment services, or direct delivery to foreign addresses. Customers in non-covered locations would need to arrange their own freight forwarding or consolidation services independently, though this is not an arrangement that Perigold officially supports or describes in its customer-facing materials.

What are the Perigold services and delivery times?

Perigold organizes its fulfillment model around two principal service tiers that reflect the range of products available on the platform. For smaller items such as decorative accessories, bedding, tabletop goods, and select lighting, the platform offers standard ground shipping through its carrier network. For larger pieces including furniture, oversized lighting fixtures, and major decorative items, Perigold provides white-glove delivery at no additional cost on most purchases. These two tiers cover the full product range, from a small decorative object to a large sectional sofa or a heavy stone-topped dining table.

White-glove delivery is the more involved of the two tiers. It covers in-room placement of the item in the customer's chosen location, full assembly, and complete removal of all packaging materials including crating. The delivery team contacts the customer in advance to schedule a specific appointment window, which means the total delivery timeframe for large items is generally longer than for small parcel shipments, as it depends on both logistics routing and the customer's scheduling availability.

Perigold displays estimated delivery dates on individual product pages under the shipping and returns section, giving customers visibility into expected timeframes before completing a purchase. For smaller items shipped via ground carriers, delivery generally takes a few days to approximately one week depending on the customer's location relative to the fulfillment point. For large items requiring white-glove service, the window extends further due to the scheduling coordination involved. A shipment confirmation email is sent as soon as the item leaves the warehouse, containing a tracking number for monitoring transit progress.

• Standard ground shipping: Available for smaller items including decorative accessories, bedding, tabletop goods, and select lighting. Typical delivery within a few days to approximately one week within the contiguous United States
• White-glove delivery: Complimentary on most large items. Includes in-room placement, full assembly, and packaging removal. Delivery windows vary based on logistics routing and customer scheduling availability
• Design concierge service: Available 24 hours a day, 7 days a week by phone. Provides one-on-one style guidance, product selection assistance, and delivery coordination support
• In-store designer services: Available at no charge at Perigold's physical retail locations. Customers can work directly with staff interior designers on single pieces or full room redesigns
• Live delivery tracking: Available via the Perigold iOS app for white-glove shipments, providing real-time status updates for large item scheduled deliveries

The design concierge service operates seven days a week and is accessible by phone, providing guidance on product selection, room layout planning, and delivery coordination. This service functions independently of standard customer support and is oriented toward helping customers make well-informed decisions throughout the purchase process. In Perigold's physical showrooms, designer services are offered at no charge, allowing customers to work one-on-one with staff designers on projects ranging from a single furniture piece to a complete home redesign.

What are the Perigold rates and maximum dimensions accepted?

Perigold uses a simplified shipping pricing model that abstracts most logistics complexity away from the checkout experience. Rather than calculating charges based on dimensional weight or distance traveled, the platform presents each item as either qualifying for free shipping or carrying a flat per-item fee, displayed clearly in the shopping cart before the customer completes payment. Free shipping applies on most orders, with the threshold for standard items set at purchases above $49. For orders under approximately $35, a nominal fee of around $4.99 applies.

White-glove delivery, the more logistics-intensive service tier, is offered at no additional cost on most large items. Given the complexity of coordinating in-home delivery, room placement, assembly, and packaging removal for large furniture pieces, waiving this fee represents a substantial part of Perigold's service offering at the luxury end of the market. Certain items are classified as having special shipping requirements and carry per-item charges noted at the product level. These items do not count toward qualifying thresholds for free shipping.

• Free shipping threshold: Orders above $49 qualify for free standard ground shipping within the contiguous United States
• Below-threshold fee: A nominal fee of approximately $4.99 applies to standard orders under $35
• White-glove delivery cost: Complimentary on most large items, with no additional charge for in-room delivery, full assembly, and packaging removal
• Special shipping items: Certain products carry individual per-item charges displayed at the product and cart level and do not count toward free shipping thresholds
• Maximum dimensions and weight: Not publicly specified. The logistics infrastructure is designed to handle a wide range of oversized luxury goods including sofas, sectionals, dining tables, and large armoires

Perigold does not publish maximum weight or dimensional limits for its shipping services. Because the platform handles a broad range of large luxury furniture and home goods by design, its logistics partners are equipped to manage oversized and heavy shipments as a standard part of operations. Customers purchasing items such as sectionals, heavy stone-topped dining tables, or large armoires can generally expect white-glove handling without encountering published weight or size restrictions at the point of purchase.

What are the Perigold delivery options?

Perigold's delivery model is built entirely around direct-to-home service. The platform does not operate pickup point networks, parcel locker services, or post office collection options. For standard items, delivery is handled through the ground carrier network and follows a conventional shipping model, with tracking information provided via a shipment confirmation email and the customer's account portal. For large items, white-glove delivery is the standard method, with the delivery team contacting the customer to arrange a specific appointment before arrival.

For white-glove orders, the delivery team brings the item to the room designated by the customer, completes full assembly, and removes all packaging materials. This process eliminates the need for the customer to manage crating, heavy lifting, or disposal of packing materials. The Perigold iOS app provides live tracking for white-glove scheduled deliveries, giving customers real-time visibility into delivery progress beyond what is available through standard carrier tracking updates.

Customers who need to update a delivery address after placing an order can do so through the My Orders section of their Perigold account, provided the item has not yet left the warehouse. Once an item has shipped, address changes can no longer be accommodated. This policy applies to both standard and white-glove shipments and places the responsibility on customers to verify delivery details promptly after completing a purchase.

• Standard ground delivery: Direct-to-address delivery for smaller items through the carrier network. Tracking is available via shipment confirmation email and the customer account portal
• White-glove in-home delivery: Delivery to the room of the customer's choice, including full assembly and removal of all packaging. Delivery appointment is scheduled in advance by the delivery team
• Live tracking for white-glove shipments: Available through the Perigold iOS app, providing real-time delivery status updates for scheduled large item deliveries
• Address changes: Permitted through the customer account portal before an item ships. Not possible after the item has left the warehouse
• Pickup and collection options: Not available. Perigold operates exclusively on a direct-to-home delivery model

What should I do if my Perigold parcel is lost or damaged?

Perigold accepts returns on most items within 30 days of delivery, provided the item is returned in its original condition and original packaging. Items that are not eligible for return include clearance products, custom or made-to-order pieces, and items that have already been assembled. Return shipping costs are deducted from the refund amount for standard discretionary returns. Outbound shipping charges and any assembly service fees paid at the time of purchase are non-refundable regardless of the reason for the return.

If an order arrives damaged, defective, or with missing parts, customers should contact Perigold's customer service team within 30 days of delivery and provide photographs or documentation of the problem. Upon confirmation of the issue, Perigold offers a replacement, a repair, or a full refund depending on the nature of the damage. In verified damage cases, return shipping fees are waived, which distinguishes damage claims from standard voluntary returns where the customer bears the cost of sending the item back.

• Return window: 30 days from delivery for most items, returned in original condition and original packaging
• Non-returnable items: Clearance products, custom and made-to-order pieces, and items that have already been assembled
• Return shipping cost: Deducted from the refund for standard discretionary returns. Waived for items confirmed as damaged or defective
• Damage claims: Must be reported within 30 days of delivery with photographic documentation. Perigold offers replacement, repair, or full refund upon confirmation
• Refund to original payment method: Typically processed within 3 to 5 business days, though processing can take up to 2 weeks in some cases
• Store credit refund: Appears in the customer account within 1 business day
• Customer service phone: 1-844-248-0909, available Monday through Friday from 8:00 AM to midnight, Saturday from 8:00 AM to 8:00 PM, and Sunday from 9:00 AM to 6:00 PM

Customer reviews on third-party platforms reflect a mixed picture. Many customers praise the responsiveness and professionalism of the service team, particularly in cases involving damaged items or delivery complications. A portion of negative reviews points to difficulties with the returns process and refund processing timelines. This pattern suggests that while the support team is accessible and often effective, outcomes are not uniformly smooth for all customers navigating returns or disputes over refunds.

Does Perigold handle international shipments and customs formalities?

Perigold does not offer standard international shipping to foreign countries. The platform's shipping services are described as covering ground delivery within the contiguous United States, which excludes Alaska, Hawaii, U.S. territories, and all international destinations. No public documentation indicates that Perigold provides international customs clearance services, Delivered Duty Paid arrangements, or direct-to-consumer delivery outside U.S. borders. The company's logistics infrastructure is built on Wayfair's domestic fulfillment network, which is oriented entirely toward the United States market.

For customers located outside the contiguous United States who wish to order from Perigold, no official cross-border arrangement is described on the platform. Customers in these situations would need to arrange independent freight forwarding or shipping consolidation services to receive goods purchased through the platform. Perigold does not officially support this type of arrangement, does not provide documentation for customs clearance purposes, and does not extend its standard service guarantees to goods once they leave the domestic delivery network.

Understanding tracking statuses

When an order is placed through Perigold, tracking information becomes accessible through two primary points, the My Orders section of the customer account portal and a shipment confirmation email sent as soon as the item leaves the warehouse. The confirmation email contains a tracking number that can be used directly with the carrier handling the shipment. Third-party tracking services including also support Perigold shipments, allowing customers to monitor order status from an independent platform using the tracking number provided in the confirmation email.

Because Perigold relies on a network of third-party carriers and white-glove logistics partners rather than a single proprietary delivery infrastructure, tracking statuses visible during transit are largely inherited from those external carrier systems. The statuses below represent the main stages a Perigold order may pass through from initial placement to final delivery or return resolution. For white-glove deliveries, additional scheduling-related statuses appear that reflect the coordinated in-home delivery process specific to large item shipments.