PFC Express tracking

What is PFC Express?

PFC Express is a Shenzhen-based Chinese logistics company specializing in cross-border e-commerce fulfillment and international parcel delivery. The company operates from a warehouse of more than 200,000 square feet in the Longhua District of Shenzhen, Guangdong, with additional operational sites in Yiwu and Huizhou. Its legal name is Shenzhen Pingchuang Express Co., Ltd., though at least two other associated entity names appear across official and third-party sources, namely Shenzhen Royal Logistics Co., Ltd. and PFCEXPRESS Logistics Co., Ltd. The company holds a government-issued ICP license registered under the number 粤ICP备12013396号-10, confirming long-standing registered operations in China.

The founding year of PFC Express is a matter of some uncertainty across public records. Third-party logistics intelligence sources give 2004 as the registration year for Shenzhen Pingchuang Express Co., Ltd., while the company's professional networking profile and several carrier tracking platforms list 2010 as the founding date. The most consistent interpretation is that the original legal entity was registered around 2004, while the current cross-border e-commerce business model and the PFC Express brand were formalized around 2010, a period that coincides with the early growth phase of Chinese cross-border online retail. No public funding rounds or investor disclosures are on record, indicating the company has remained privately held throughout its history.

• Founded: Approximately 2004 (legal entity registration) and approximately 2010 (current brand and business model)
• Legal entities associated: Shenzhen Pingchuang Express Co., Ltd., Shenzhen Royal Logistics Co., Ltd. (皇家物流), and PFCEXPRESS Logistics Co., Ltd.
• Headquarters: 3rd Floor, Building D, Minle Industrial Park, Meiban Road, Longhua District, Shenzhen, Guangdong, China 518131
• Additional operational locations: Yiwu and Huizhou, China
• Warehouse footprint: More than 200,000 square feet in Shenzhen
• Monthly processing volume: More than 100,000 parcels per month
• Employees: Between 51 and 200 staff, based on professional networking listings
• Carrier integration code: pfcexpress, supported by OrderTracker, and others
• ICP license: 粤ICP备12013396号-10

PFC Express markets itself as a one-stop logistics partner for cross-border e-commerce sellers, handling the entire fulfillment chain from warehouse intake and quality inspection through customs documentation and final-mile delivery in the destination country. The company has made the marketing claim of being the world's first cross-border e-commerce logistics business, a statement echoed by several third-party tracking platforms, though this claim has not been independently verified. The Parcel From China consumer brand and the China Fulfillment platform share the same physical address and contact details as PFC Express, confirming they are operated by the same underlying business.

The company's order management system integrates directly with the main e-commerce sales channels, including Amazon, eBay, Shopify, WooCommerce, Magento, AliExpress, Wish, OpenCart, BigCommerce, Kickstarter, and Indiegogo, allowing online retailers to route orders automatically into the PFC fulfillment pipeline without manual processing. PFC Express operates its primary outbound air cargo through Hong Kong, including three dedicated weekly flights for sensitive or restricted goods categories. For international outbound freight, the company works as a high-volume consolidator across 40 or more carrier partners and more than 200 delivery methods.

Which countries does PFC Express deliver to?

PFC Express states delivery coverage extending to more than 220 countries and territories worldwide, a figure cited on the company's international shipping pages. The primary outbound logistics hub is in Shenzhen, complemented by air cargo operations through Hong Kong for certain shipment categories. The company also maintains overseas warehouses in six countries, supporting local last-mile delivery, Amazon FBA pre-positioning, and inventory storage for e-commerce sellers serving those markets. These warehouse locations are in the United States, Canada, the United Kingdom, Germany, France, and Australia.

Key destination markets cited across official company materials and third-party partner platforms include the United States, the United Kingdom, France, Germany, the Netherlands, Spain, Italy, Switzerland Australia, Japan, South Korea, India, Vietnam, the Philippines, Thailand Brazil, Mexico, the United Arab Emirates, South Africa, Russia, and Egypt. A dedicated regional service called BREXPRESS handles shipments to Brazil specifically, with a quoted delivery window of 10 to 15 business days. This dedicated corridor reflects the complexity of Brazilian customs processing and the particular requirements of last-mile delivery infrastructure in that country.

Cash-on-Delivery service is available across more than 30 countries, with identified COD-capable regions including China, Southeast Asia, India, Pakistan, Russia, Arab countries, and Egypt. For the Russian market PFC Express operates or partners with 24/7 automated parcel terminal networks in the Moscow region, giving recipients the option to collect shipments at a convenient time rather than requiring home delivery. In cases where PFC Express does not deliver directly to the recipient, final-mile handling is managed by local postal services or partner carriers in the destination country, consistent with how most international logistics consolidators operate.

• North America: United States, Canada, Mexico
• Europe: United Kingdom, France, Germany, Netherlands, Spain, Italy, Switzerland and other European countries
• Asia-Pacific: Japan, South Korea, India, Vietnam, Philippines, Thailand Australia, and others
• Latin America: Brazil via the dedicated BREXPRESS service, Mexico, and other destinations
• Middle East and Africa: United Arab Emirates, Egypt, South Africa, and others
• Russia and CIS: Russia, including automated parcel terminal pickup points in the Moscow region
• Overseas warehouses: United States, Canada, United Kingdom, Germany, France, and Australia
• Cash-on-Delivery availability: More than 30 countries, covering Southeast Asia, India, Pakistan, Russia, Arab countries, and Egypt

What are the PFC Express services and delivery times?

PFC Express offers five primary shipping modes covering a range of budgets, parcel sizes, and speed requirements. At the premium end, the company acts as a high-volume consolidator for DHL, FedEx, UPS, TNT, and ARAMEX, claiming bulk discounts of approximately 70% off retail rates for DHL, FedEx, UPS, and TNT, and approximately 60% for ARAMEX. EMS is offered at approximately 50% below retail pricing with a transit window of 5 to 15 days. These express services target time-sensitive e-commerce orders where the cost premium is offset by delivery speed.

Transit via DHL, FedEx, and UPS typically runs 2 to 5 business days for major international routes. Specific transit examples cited by the company include 3 to 4 days from China to the United States via DHL, 3 to 5 days to Europe via FedEx, 4 to 5 days to Australia via UPS, and 3 to 8 days via ARAMEX. Air freight handles larger shipments with a minimum threshold of 21 kg per consignment, providing airport-to-door delivery in 5 to 10 days. This positions air freight as a practical option for mid-sized commercial consignments that are too large for parcel express but do not warrant a full ocean container.

Ocean freight is available as both Full Container Load and Less than Container Load, with port-to-door delivery arranged through shipping partners including Maersk, MSC, COSCO, and CMA CGM. Ocean transit from China to the United States runs approximately 14 to 16 days for a 20-foot FCL container, and China to Europe routes take 25 to 30 days for the same container size. Special line services are regional consolidation routes targeting specific trade corridors, positioned in the mid-range between postal and express pricing, with a quoted delivery window of 7 to 12 days. Postal packet services, the most economical tier for small and lightweight parcels, ship via China Post Air Mail, Hong Kong Post, Singapore Post, ePacket and USPS, with a transit window of 10 to 20 days.

A specialized service handles goods that standard carriers commonly refuse, including electronics with embedded batteries, liquids up to 500ml, powders, food products, nutritional supplements, cosmetics, and branded merchandise. These shipments are routed through Hong Kong on three dedicated weekly flights designed for sensitive cargo, with PFC handling the associated compliance documentation. Beyond direct shipping, the company operates a full third-party logistics fulfillment service from its Shenzhen warehouse, covering inventory intake, free storage for the first 30 days, order picking and packing with a cited accuracy rate of 99.6%, quality inspection, custom packaging, and Amazon FBA preparation. Cash-on-Delivery service is also available in more than 30 countries.

• DHL, FedEx, UPS, TNT express: 2 to 5 business days, approximately 70% discount off retail rates
• ARAMEX express: 3 to 8 days, approximately 60% discount off retail rates
• EMS: 5 to 15 days, approximately 50% discount off retail rates
• Air freight: 5 to 10 days airport-to-door, minimum 21 kg per consignment
• Special line services: 7 to 12 days via consolidated regional routes
• Postal packets: 10 to 20 days via China Post, Hong Kong Post, Singapore Post, ePacket and USPS
• Ocean freight: 14 to 35 days depending on route, available as FCL and LCL
• BREXPRESS to Brazil: 10 to 15 business days via dedicated regional service
• 3PL fulfillment: Pick and pack completed in 2 to 4 hours, same-day shipping for orders received within the cutoff window, first 30 days of storage free

What are the PFC Express rates and maximum dimensions accepted?

PFC Express calculates shipping charges based on actual weight, volumetric weight, destination country, and service tier, consistent with standard international logistics pricing methodology. As a high-volume freight consolidator, the company negotiates bulk contracts with major carriers and passes a portion of those savings to clients. Claimed discounts versus retail carrier rates reach approximately 70% for DHL, FedEx, UPS, and TNT, and approximately 60% for ARAMEX. EMS is offered at approximately 50% below standard retail pricing. These figures are the company's own marketing claims and have not been independently audited.

Package limits vary by service tier. Postal packet services have a maximum weight of 2 kg per package, making them suited for small and lightweight e-commerce items. Air freight operates with a minimum entry point of 21 kg per consignment, bridging the gap between parcel express and ocean shipping for mid-sized commercial cargo. Ocean freight is priced per container in 20-foot and 40-foot FCL configurations, with LCL options for loads that do not fill a complete container. Express courier and special line services are priced per kilogram. One third-party rate comparison platform cited the PFCEXPRESS service at $14.00 per kilogram for a 7 to 16 weekday delivery window to the United States.

Surcharges apply to certain goods categories. Shipments containing sensitive or restricted items including embedded batteries, liquids, powders, cosmetics, and food products incur additional charges on most service tiers, with EMS and China Post noted as exceptions to this surcharge. Unbranded or low-brand merchandise incurs a 20% surcharge on applicable services, and no flat-rate shipping options are described in available sources, as pricing is dynamic and route-specific. The company's promotional materials also reference a budget option for US-bound shipments at $3.42 per kilogram for a 1 to 6 weekday delivery window, illustrating the range available across the carrier network.

• Postal packets maximum weight: 2 kg per package
• Air freight minimum weight: 21 kg per consignment
• Ocean freight options: FCL in 20-foot and 40-foot containers, plus LCL for smaller commercial loads
• Express rate example: $14.00 per kg for a 7 to 16 weekday delivery to the United States, as quoted on a third-party rate platform
• Budget rate example: $3.42 per kg for a 1 to 6 weekday delivery to the United States
• Sensitive goods surcharge: Applies to embedded batteries, liquids, powders, cosmetics, and food products; EMS and China Post are noted exceptions
• Unbranded merchandise surcharge: 20% on applicable service tiers
• Pricing model: Dynamic and route-specific, based on actual or volumetric weight, destination, and service tier

What are the PFC Express delivery options?

PFC Express delivers door-to-door for express courier and air freight services, with final-mile handling managed by contracted partner carriers or national postal operators in the destination country. For parcels sent to the United States, USPS handles certain last-mile delivery scenarios depending on the specific service selected. For Amazon FBA shipments, delivery is directed to Amazon's fulfillment center network rather than to end consumers, with PFC responsible for all preparation steps, labeling, bundling, and compliance documentation before the goods reach the Amazon warehouse.

In Russia and select CIS markets, the company operates or partners with 24/7 automated parcel terminal networks in the Moscow region, providing recipients with a collection point option that removes the dependency on home delivery. For e-commerce orders fulfilled through PFC's third-party logistics service, order delivery follows the contracted final-mile carrier's standard process in the destination country, which may include attempted home delivery, redelivery scheduling, or handoff to local postal services for last-mile distribution. Specific details about signature requirements, time-slot selection, or parcel redirection are not described in publicly available sources.

Shipment notifications are issued at key milestones including dispatch from the warehouse, completion of customs clearance, and delivery to the recipient. These notifications are sent by email and by SMS. The company's dedicated tracking portal and the main website's tracking tool both allow senders and recipients to monitor shipment progress in real time, and a WeChat official account also supports tracking inquiries. Third-party tracking is available through and other platforms using the pfcexpress carrier code.

• Standard delivery: Door-to-door for express courier and air freight services
• Russia and CIS: 24/7 automated parcel terminals for recipient collection, operational in the Moscow region
• Amazon FBA: Direct delivery to Amazon fulfillment centers, with FBA prep, labeling, and compliance documentation handled by PFC
• US last-mile: USPS handles final-mile delivery for certain US-bound service options
• Notifications: Email and SMS updates sent at dispatch, customs clearance, and delivery milestones
• Tracking channels: Dedicated tracking portal, main website, WeChat official account, and third-party platform integrations

What should I do if my PFC Express parcel is lost or damaged?

PFC Express provides several contact channels for customers dealing with lost, delayed, or damaged shipments. The main support telephone number is +86-755-83727415, and a toll-free hotline is available at 4008-238-828, along with an alternative hotline at +86 400-888-0050. WhatsApp contact is possible via two numbers, +86-15338777612 and +86-15820497537, for customers outside China who need to reach the support team. The company also operates a WeChat official public account that can be used for tracking inquiries and general support requests.

No specific claims procedure, compensation policy, filing deadline, or documentation requirement is described in any publicly available source for PFC Express. No dedicated refund or dispute resolution policy page has been located on any of the company's official properties. Third-party tracking platforms covering PFC Express advise customers with unresolved shipment problems to contact the carrier directly through the phone, WhatsApp, or WeChat channels listed above. Given the absence of published claims guidelines, it is advisable to document the issue thoroughly before making contact, including photographs of any packaging damage, the shipment tracking number, and proof of the declared shipment value.

• Main support phone: +86-755-83727415
• Toll-free hotline: 4008-238-828
• Alternative hotline: +86 400-888-0050
• WhatsApp: +86-15338777612 and +86-15820497537
• WeChat: Official public account available for support and tracking inquiries
• Recommended documentation: Photographs of any damage, the tracking number, and proof of declared shipment value before contacting support

Does PFC Express handle international shipments and customs formalities?

International cross-border shipping is the core business of PFC Express, and customs documentation is handled as part of the standard service offering. Both DDP, also known as Delivered Duty Paid, and DDU, also known as Delivered Duty Unpaid, arrangements are available, giving shippers the choice of whether import duties are paid by the sender before delivery or collected from the recipient upon arrival. For e-commerce clients using PFC's fulfillment service, the company manages customs declarations, tax filing, and compliance documentation as part of the logistics package, including Amazon FBA import preparation.

Customs clearance times vary by service tier and destination. For express courier shipments, clearance is the fastest, running as quickly as 4 to 8 hours for US-bound parcels and up to 2 days for other destinations. Air freight and special line shipments typically clear customs within 1 to 5 days depending on the destination country. Ocean freight shipments generally take 3 to 7 days to clear customs after the vessel arrives at the destination port. These timeframes are in addition to transit times and can extend total delivery windows, particularly during high-volume periods or when the destination customs authority requests additional documentation.

A number of goods categories are prohibited entirely from all PFC Express services. These include standalone batteries not installed in a device, flammable liquids, weapons and ammunition, narcotics, and tobacco products. A separate category of restricted goods can be shipped through specialized channels with a surcharge applied. Restricted items include electronics with embedded batteries, liquids up to 500ml, powders, food products, nutritional supplements, cosmetics, and branded merchandise. These shipments are routed via Hong Kong on three dedicated weekly flights designed for sensitive cargo, with PFC handling the customs paperwork and compliance documentation for these categories.

• Customs terms available: DDP (Delivered Duty Paid) and DDU (Delivered Duty Unpaid)
• Express customs clearance: 4 to 8 hours for the United States, up to 2 days for other destinations
• Air freight and special line customs: 1 to 5 days depending on destination country
• Ocean freight customs: 3 to 7 days after vessel arrival at the destination port
• Prohibited goods: Standalone batteries, flammable liquids, weapons, ammunition, narcotics, tobacco products
• Restricted goods (shippable with surcharge): Embedded batteries, liquids up to 500ml, powders, food products, nutritional supplements, cosmetics, branded merchandise
• Restricted goods routing: Hong Kong hub with three dedicated weekly flights for sensitive cargo

Understanding tracking statuses

When you track a PFC Express parcel online, different statuses appear as the shipment moves through the logistics network. These updates are accessible through the company's dedicated tracking portal, through the main company website's tracking tool, through a WeChat official account, and through third-party integrations using the pfcexpress carrier code on platforms . PFC Express uses multiple tracking number formats reflecting both proprietary identifiers and numbers from partner carrier networks. Known formats include a China Post-style format such as LZ723694826CN, a proprietary 18-character format such as YT1823312010000198, and a proprietary 15-character format such as R14247226012112.

Tracking updates may not refresh for 24 to 48 hours during certain transit phases, and gaps of several days are described as normal during customs processing periods, particularly for postal packet and special line services. The statuses below cover both the descriptions displayed on the dedicated tracking portal and the standardized statuses mapped to PFC Express by third-party tracking platforms.