Pgeon tracking

What is Pgeon?

Pgeon was a Malaysian last-mile courier and parcel delivery company that operated from 2017 until 31 December 2023, when it officially retired after approximately seven years of service. The company was established as a joint venture between EasyParcel Sdn Bhd, Malaysia's first integrated logistics aggregator platform, and Bison Consolidated Berhad, the parent company of the myNEWS.com convenience store chain. Based in Puchong, Selangor, Pgeon focused on solving one of the most persistent challenges in Malaysian e-commerce delivery. The core problem it targeted was getting parcels to customers who were unavailable at home during standard courier delivery windows.

The origins of Pgeon trace back to EasyParcel, which was founded in 2014 by Clarence Leong as a platform allowing online sellers to compare and book multiple courier services from a single dashboard. EasyParcel was incubated by Exabytes Group, with initial capital provided by Exabytes founder Chan Kee Siak. The Pgeon brand grew out of this foundation when EasyParcel and Bison Consolidated Berhad announced their joint venture on 15 February 2017, backed immediately by Bison's network of roughly 320 myNEWS.com stores, all of which became designated parcel pickup and drop-off locations from the day the service launched. The Pgeon Points concept had been introduced in January 2017, making this one of the first courier-retail hybrid networks of its scale in Southeast Asia.

In July 2019, Teleport, the logistics arm of AirAsia, and Gobi Partners jointly invested USD 10.6 million in EasyParcel through a Series B round, with both investors gaining board representation. The Teleport relationship later led to a direct operational partnership that extended Pgeon's reach into East Malaysia. By November 2021, Pgeon's revenues had reportedly quadrupled year-on-year and the pickup and drop-off network had grown to over 6,000 locations across the country, with ambitions to reach 10,000. The retirement announcement was published on 26 November 2023, with pickup and drop-off services ending 30 November 2023 and the service removed from EasyParcel's booking platform from 1 December 2023.

• Founded: Pgeon Points launched January 2017; joint venture formally announced 15 February 2017
• Ceased operations: 31 December 2023; pickup and drop-off services ended 30 November 2023
• Headquarters: No. 42, Jalan TPP 5, Taman Perindustrian Putra, Puchong, Selangor, Malaysia
• Parent company: EasyParcel Sdn Bhd, co-founded in joint venture with Bison Consolidated Berhad
• Key investors: Teleport (AirAsia's logistics arm), Gobi Partners through the Meranti ASEAN Growth Fund, and Exabytes Group at seed stage
• Fleet acquisition: In October 2021, Pgeon Express Sdn Bhd acquired 326 commercial vehicles from CJ Logistics Express Malaysia, predominantly one-tonne trucks
• Network at peak: Over 6,000 Pgeon Points across Peninsular Malaysia, located in myNEWS.com, 99 Speedmart, 7-Eleven, and Caltex petrol station locations

Pgeon's position in the Malaysian logistics market was defined by its retail-integrated approach. Rather than competing purely on door-to-door delivery against established players such as Pos Laju, DHL, Skynet and J&T Express, Pgeon differentiated itself through the Pgeon Point network embedded in existing retail chains. This gave the carrier an immediate physical presence that most logistics startups would have taken several years to build independently, and it made Pgeon a recognizable option for the millions of individual sellers and small online businesses operating through the EasyParcel platform.

Which countries does Pgeon deliver to?

Pgeon operated exclusively as a domestic Malaysian carrier throughout its service life. Its primary coverage area was Peninsular Malaysia, with the heaviest concentration of services and Pgeon Points in the greater Klang Valley covering Kuala Lumpur and Selangor, Johor including Johor Bahru in the south, and Penang in the north. These three urban corridors represented the core of Malaysian e-commerce activity and were where Pgeon first established and densified its retail pickup and drop-off network across participating convenience store and petrol station chains.

Beyond these major centers, Pgeon's documented parcel pickup origins extended to Melaka, Perak centered on Ipoh, Negeri Sembilan, and Kedah. The company operated regional sorting hubs to support these routes, with known hub addresses in Johor's Eco Business Park, Pusat Perdagangan Tasek Indra in Ipoh, Kawasan Perindustrian Tasik Utama in Ayer Keroh in Melaka, and Pusat Perniagaan Reef in Rawang, Selangor. East Malaysia, namely Sabah and Sarawak, was served through a partnership arrangement with Teleport rather than through Pgeon's own fleet enabling deliveries to cities that would otherwise have been outside the company's direct operational reach.

• Peninsular Malaysia core zones: Klang Valley (Kuala Lumpur and Selangor), Johor Bahru, and Penang
• Additional Peninsular coverage: Melaka, Ipoh (Perak), Negeri Sembilan, and Kedah
• East Malaysia via Pgeon x Teleport (Sabah): Kota Kinabalu, Tawau, Sandakan, and Labuan
• East Malaysia via Pgeon x Teleport (Sarawak): Kuching, Bintulu, Miri, and Sibu
• International shipping: Not offered as a Pgeon-branded product; international courier options were available through EasyParcel's broader aggregator platform via established third-party carriers

The Pgeon x Teleport arrangement for East Malaysia worked as a two-leg service. Pgeon managed the parcel pickup from the sender in Peninsular Malaysia and handled transportation to the departure point, while Teleport's air freight network took over the intercontinental segment and completed final delivery at the East Malaysian destination. Since both Peninsular Malaysia and the states of Sabah and Sarawak fall under Malaysian national jurisdiction, no international customs procedures applied to this route, though goods restrictions relevant to air freight did apply. Transit times for this combined service were not formally published by Pgeon.

What are the Pgeon services and delivery times?

Pgeon's service model was built around four fundamental delivery modes, each combining a different parcel handover method with a different reception method. This structure gave senders and recipients flexibility depending on their schedules and proximity to the Pgeon Point retail network, and was central to how Pgeon addressed the problem of failed home delivery attempts that affected Malaysian e-commerce broadly. Each mode could be booked through the EasyParcel platform or directly through Pgeon's own booking system, and rates varied depending on which mode was selected.

• Door-to-Door: A Pgeon rider collected the parcel from the sender's address and delivered it to the recipient's home or office. This was the most conventional option and carried the highest price tier among the four modes.
• Door-to-Point: A rider picked up from the sender's address, but the recipient collected the parcel at their nearest Pgeon Point location. This suited recipients who were regularly absent during standard delivery hours.
• Point-to-Point: The sender dropped off at a Pgeon Point and the recipient collected at a separate Pgeon Point. This was the most affordable mode and the basis for Pgeon's headline promotional rate of RM5 for parcels up to 5 kg.
• Point-to-Door: The sender dropped off at a Pgeon Point and the parcel was delivered to the recipient's home or office address. This suited sellers who did not need a rider pickup but whose customers preferred home delivery.
• Pgeon Paperless: Available for Door-to-Door and Door-to-Point modes, this option removed the requirement for a printed airwaybill. Sellers only needed to handwrite the tracking number and sender contact information directly on the parcel.
• Pgeon Prime: A premium delivery tier offered by Pgeon, though detailed service specifications were not extensively published in publicly available sources.
• PgeonFLEX: A gig-economy rider registration program allowing freelance motorcycle and van operators to take on Pgeon delivery jobs, providing scalable last-mile capacity without maintaining a fully salaried fleet across all routes.
• Pgeon x Teleport: A co-branded service for deliveries from Peninsular Malaysia to East Malaysia, with Pgeon managing the Peninsular leg and Teleport handling air freight and final delivery in Sabah or Sarawak.
• PgeonMart: Launched around 2021, this was an online marketplace targeting neighbourhood grocery shops, food stalls, and small retailers, representing a move beyond pure parcel delivery into community commerce.

For standard deliveries within Peninsular Malaysia, Pgeon's official transit time was 1 to 3 business days. Deliveries were processed on working days from Monday to Friday between 9:30 AM and 6:30 PM, and did not operate on Malaysian public holidays. In practice, user reports from community forums such as Lowyat.net indicated that deliveries within the Klang Valley frequently arrived the same day or the following day, though this was not a formally guaranteed service level. Cross-peninsula routes, such as from Johor to Penang, were consistently reported within the published 1 to 3 business day window.

During the COVID-19 Movement Control Order period in 2020 and 2021, delivery performance across the Malaysian courier sector degraded significantly, and Pgeon was affected alongside its competitors. Community reports from that period described Klang Valley deliveries taking more than a week, and feedback on social media reflected frustration with delays and inconsistent service. This degradation was widely attributed to surges in parcel volumes and operational restrictions during the MCO rather than to any specific structural failure within Pgeon's network.

What are the Pgeon rates and maximum dimensions accepted?

Pgeon's pricing was structured around weight tiers, with rates also varying based on the delivery mode selected and the distance zone of the shipment. The Point-to-Point mode carried the lowest rates, as it removed the cost of a pickup rider and a home delivery attempt. The Door-to-Door mode carried the highest rates among the four options. Longer cross-peninsula routes cost more than intra-city deliveries within the same zone.

The most prominent promotional rate in Pgeon's marketing was RM5 for parcels up to 5 kg sent between Pgeon Points within Peninsular Malaysia. This figure was tied to EasyParcel's higher-tier top-up packages, which required merchants to load RM2,000 or more onto the EasyParcel platform. This structure made the RM5 rate primarily accessible to volume sellers rather than occasional shippers. For standard bookings without a high-volume EasyParcel package, door-to-door rates started at approximately RM6.29 for parcels up to 5 kg including doorstep pickup. The East Malaysia service via Pgeon x Teleport started at RM13.90, reflecting the additional air freight component over standard Peninsular rates.

• Point-to-Point base rate (volume tier): RM5 for parcels up to 5 kg within Peninsular Malaysia, available on EasyParcel top-up packages of RM2,000 or above
• Door-to-Door base rate (standard booking): From approximately RM6.29 for parcels up to 5 kg including doorstep pickup
• East Malaysia base rate (Pgeon x Teleport): From RM13.90 per shipment, covering air freight and final delivery in Sabah or Sarawak
• Weight increments: Rates increased progressively by weight tiers beyond 5 kg, following standard Malaysian courier weight-band conventions
• Dimensional weight: Volumetric weight rules may have applied for large, lightweight parcels, consistent with standard industry practice

Specific maximum dimension limits for parcels were not published in text format in publicly available sources. Pgeon's weight-tier rate tables were distributed primarily in image format by the company and third-party comparison sites, which limits the granularity of rate information that can be independently confirmed. Sellers booking through EasyParcel could access the most current rate breakdowns by weight tier directly within the aggregator platform at the time of booking.

What are the Pgeon delivery options?

The Pgeon Point network was the defining feature of how the company handled parcel reception. At its peak operation, the network comprised over 6,000 locations across Peninsular Malaysia, embedded inside existing retail chains operating at hours that extended well beyond standard courier business windows. The range of participating retailers gave the network genuine accessibility in dense urban residential areas, as most Malaysians living in cities had at least one of the participating chains within a short distance of their home or workplace.

• myNEWS.com stores: The founding retail partner and the initial basis of the Pgeon Point network from January 2017, with approximately 320 stores at launch providing an immediate territorial footprint
• 99 Speedmart: A mass-market minimarket chain that joined the network during the rapid expansion phase, significantly extending coverage across residential areas throughout Peninsular Malaysia
• 7-Eleven: 24-hour convenience stores, providing recipients with around-the-clock collection access for parcels held at these locations regardless of the time of day
• Caltex petrol stations: Fuel retail locations with convenience store facilities, extending Pgeon Point presence to roadside locations and highway-adjacent areas throughout the peninsula
• Home delivery: Available through Door-to-Door and Point-to-Door modes, with a standard delivery attempt made at the recipient's registered address on working days

The Pgeon Collect option, available at the time of booking, allowed senders to designate a Pgeon Point as the delivery destination, removing any dependency on the recipient being present at home. This was a commonly used feature among e-commerce sellers shipping to customers in dense city areas, where daytime home delivery attempts are frequently unsuccessful. Parcel redirection and delivery time-slot selection were not documented as prominently available features of Pgeon's service, suggesting the company's operational model focused on the Pgeon Point collection alternative rather than solving failed delivery through scheduling tools.

For home delivery attempts, the specific failed-delivery protocol used by Pgeon, including the number of redelivery attempts and the fallback procedure if no one was available, was not detailedly documented in publicly available sources. Standard Malaysian courier practice in such cases typically involves a subsequent redelivery attempt or a notification directing the recipient to a collection point, and Pgeon's approach was presumed by the industry to follow a similar pattern.

What should I do if my Pgeon parcel is lost or damaged?

Pgeon officially ceased operations on 31 December 2023. Any outstanding claims or inquiries related to historical Pgeon shipments should be directed to EasyParcel Sdn Bhd as the parent company, since Pgeon operated as a subsidiary brand of EasyParcel and the large majority of Pgeon bookings were processed through EasyParcel's aggregator platform. EasyParcel's customer service managed disputes and compensation cases on behalf of courier partners for bookings made through its platform, which meant many Pgeon customers already had an established relationship with EasyParcel support for resolving parcel issues.

• For bookings made via EasyParcel: Contact EasyParcel's customer support directly, as the aggregator handled claims and compensation workflows for courier services booked through its platform
• Historical Pgeon phone contact: +04-2023146 (no longer operational following service closure)
• Historical Pgeon social media: Facebook page PgeonMY and Instagram account pgeonmy were active complaint channels during operations, frequently used for delivery issue escalation
• Current escalation path: EasyParcel Sdn Bhd as the responsible parent entity for any unresolved historical claims

During Pgeon's operational years, the company's customer-facing support operated via phone, email, and social media. User complaint activity was frequently visible on the Pgeon Facebook page, which served as a public forum for delivery issues as is common with Malaysian courier brands. The aggregator-mediated claims model meant that a significant portion of customer disputes were handled at the EasyParcel level rather than through direct engagement with Pgeon's own support team, which simplified the process for frequent sellers who booked multiple courier services through the EasyParcel dashboard.

Does Pgeon handle international shipments and customs formalities?

Pgeon was a domestic Malaysian carrier and did not offer international shipping as a branded product throughout its operational life. Its service scope was limited to deliveries within Malaysia, covering Peninsular Malaysia through its own fleet and Pgeon Point network, and East Malaysia through the Pgeon x Teleport partnership arrangement. International courier options for Malaysian shippers were available through EasyParcel's aggregator platform via established third-party carriers, but these were not offered under the Pgeon brand and did not involve Pgeon's own customs handling or brokerage infrastructure.

The East Malaysia service via Pgeon x Teleport requires a specific note in the context of customs. Since both Peninsular Malaysia and the states of Sabah and Sarawak fall under Malaysian national jurisdiction, the Pgeon x Teleport route did not involve international customs clearance or export documentation. The service was a domestic multi-modal shipment using air freight as the intercontinental segment rather than a cross-border export. Air freight goods restrictions did apply to this route, however, and certain restricted or hazardous categories could not be accepted for transport via the Teleport air network.

• International shipping: Not available as a Pgeon-branded service; Pgeon did not market or operate DDP (Delivered Duty Paid) or customs brokerage services at any point in its history
• International options for EasyParcel users: Available through EasyParcel's aggregator relationships with established international carriers, independent of the Pgeon brand
• East Malaysia route: Classified as a domestic shipment; no customs clearance was required as both origin and destination fall within Malaysia
• Air freight restrictions: Goods restrictions applicable to Teleport's air freight operations applied to all shipments sent via the Pgeon x Teleport East Malaysia service

The absence of an international product from Pgeon's lineup was consistent with its overall market positioning as a last-mile carrier focused on the domestic e-commerce segment. EasyParcel as the parent entity handled cross-border logistics demand through its aggregator relationships rather than through Pgeon's operational infrastructure, keeping Pgeon's product focus tightly on the Malaysian domestic market throughout its seven years of service.

Understanding tracking statuses

When tracking a Pgeon parcel, the tracking number followed an alphanumeric format referred to internally as a CN Number, standing for Consignment Number. Based on examples documented across third-party tracking integrations, the format consisted of a two-letter alphabetic prefix followed by nine numeric digits, for example NE615892015. This number was communicated to senders and recipients via email and SMS after dispatch, and was also printed on the parcel label alongside a QR code. Third-party platforms that integrated Pgeon tracking included using the carrier slug "pgeon", Tracking.my, DelyvaNow, GoTrack.my, and OrderTracker, among others. Pgeon also published a REST API for developer and business integration, with token-based authentication and JSON responses available in both production and sandbox environments.

The tracking portals operated by Pgeon are no longer accessible following the service closure on 31 December 2023. During active service, parcels moved through a standard sequence of status updates reflecting pickup, transit through sorting infrastructure, handover to the delivery rider, and final delivery or collection at a Pgeon Point. The statuses below represent the general tracking sequence used by Pgeon during its operational years, as documented across third-party tracking integrations and community user reports.