PiggyShip tracking

What is PiggyShip?

PiggyShip, formally incorporated as Piggyship Inc., is a U.S.-based express shipping and last-mile delivery carrier headquartered in Rowland Heights, California, in the San Gabriel Valley area of Southern California. The company operates additional warehousing and third-party logistics facilities in El Monte, California, roughly ten miles from its main office. PiggyShip positions itself in the domestic shipping market as a discount carrier aggregator and independent last-mile delivery provider, targeting small businesses, independent e-commerce merchants, TikTok sellers, direct-to-consumer brands, and marketplace vendors seeking alternatives to standard carrier retail pricing.

PiggyShip's core offer is built around reduced shipping costs achieved through parcel consolidation and volume-based agreements with major national carriers. The company advertises discounts of up to 90% compared to standard UPS and USPS walk-in retail rates, and up to 35% below standard commercial carrier pricing for business accounts. For last-mile delivery beyond its Greater Los Angeles coverage zone, PiggyShip transfers packages to USPS, UPS, or FedEx for final delivery, creating a hybrid model that combines proprietary local delivery capacity with established national carrier networks to reach addresses across the entire United States.

The company has become a notable logistics partner for major Chinese cross-border e-commerce platforms, particularly Temu and AliExpress, which route U.S.-destined parcels through PiggyShip's Southern California facilities for final delivery. Packages originate in China, clear U.S. customs, and are processed through PiggyShip's sorting and distribution infrastructure before dispatch to addresses nationwide. PiggyShip's public reputation is significantly mixed. The company holds a 1.3 out of 5 rating on Trustpilot from over 113 reviews, with approximately 94% of reviewers awarding a single star, and the Better Business Bureau has assigned it an "F" rating, citing failure to respond to consumer complaints and refusal to engage with the bureau's dispute resolution process.

• Legal name: Piggyship Inc., registered as a corporation with the California Secretary of State (license no. 5558351)
• Headquarters: Rowland Heights, California, United States (San Gabriel Valley)
• Secondary operations: El Monte, California, for 3PL warehousing and order fulfillment
• Industry classification: Express Shipping Services and Couriers and Delivery Services
• Key marketplace clients: Temu and AliExpress, for U.S. last-mile delivery of cross-border shipments from China
• Carrier partners: USPS, UPS, and FedEx handle final-mile delivery for shipments outside the direct PiggyShip delivery zone
• Customer support hours: Monday to Friday, 8:00 a.m. to 6:00 p.m. U.S. Pacific Time
• BBB rating: "F", not accredited by the Better Business Bureau
• Trustpilot rating: 1.3 out of 5 stars based on over 113 reviews, with approximately 94% of reviewers giving one star

PiggyShip's geographic base in Southern California is strategically significant for its primary business. The San Gabriel Valley sits near the ports of Los Angeles and Long Beach and adjacent to major interstate logistics corridors, making it a natural entry point for air and ocean freight arriving from Asia. This location allows PiggyShip to receive consolidated inbound shipments from China and route them through its sorting facilities before dispatching drivers for local and regional delivery. In addition to its delivery operations, PiggyShip markets 3PL warehousing and fulfillment services to e-commerce brands that wish to outsource inventory storage, picking, packing, and order shipping from California.

Which countries does PiggyShip deliver to?

PiggyShip's primary delivery territory is the United States, with its core operational strength concentrated in Southern California and the Greater Los Angeles metropolitan area. The company claims the ability to deliver to 95% of Los Angeles-area addresses within hours of dispatch, reflecting a dense local driver network anchored in the San Gabriel Valley. For the broader state of California, PiggyShip covers in-state destinations within one to two business days. Nationwide coverage extends to all U.S. states, though for addresses outside the direct PiggyShip delivery zone, parcels are handed off to USPS, UPS, or FedEx for final delivery.

PiggyShip's documented presence in international logistics is primarily on the inbound U.S. side. The company receives cross-border parcels originating in China, particularly from platforms like Temu and AliExpress, after those packages have cleared U.S. customs at Southern California-area facilities. PiggyShip then dispatches these packages to delivery addresses across the United States. The company also offers its own cross-border service tiers for direct business customers, covering shipping from Asia into the United States. PiggyShip's operational footprint is concentrated on the West Coast, and the U.S. East Coast is served exclusively through national carrier partners rather than PiggyShip's own drivers.

• Greater Los Angeles (primary zone): San Gabriel Valley and surrounding communities, with claimed delivery to 95% of Los Angeles-area addresses within hours of dispatch
• California (statewide): Full in-state coverage with a one-to-two business day transit window for destinations across the state
• Continental United States: Nationwide delivery to all U.S. states via handoff to USPS, UPS, or FedEx from the Southern California hub
• Cross-border from Asia: Documented capacity to receive and distribute international parcels originating in China, primarily for Temu and AliExpress marketplace orders
• U.S. East Coast and remote regions: Served through national carrier partners rather than PiggyShip's own delivery network

For packages handed off to national carriers, PiggyShip's Southern California hub determines which partner carrier handles final-mile delivery based on destination, rate, and applicable service agreements. A package destined for New York is transferred to USPS, UPS, or FedEx at the point of departure from PiggyShip's facility and then follows that carrier's delivery schedule to reach the recipient. This arrangement extends PiggyShip's geographic reach to a nationwide level while keeping the company's own driver operations concentrated in the region where its logistics infrastructure is most developed.

What are the PiggyShip services and delivery times?

PiggyShip offers multiple service tiers spanning same-day local delivery, in-state California transit, national parcel delivery, cross-border international shipping, and third-party logistics fulfillment. The company's fastest option is same-day delivery for eligible shipments within the Greater Los Angeles metropolitan area, with pricing calculated by distance. For the broader Southern California proprietary delivery zone, PiggyShip's own driver network typically achieves next-business-day or faster performance, and the company claims the ability to reach 95% of Los Angeles addresses within hours of a package being dispatched from its facility.

California in-state deliveries are completed within one to two business days, combining direct delivery and national carrier handoff for more distant in-state locations. For national shipments to other U.S. states, PiggyShip transfers packages to USPS, UPS, or FedEx at its Southern California distribution hub, and actual delivery times reflect the schedule of the receiving carrier for each destination region. PiggyShip does not publish a standardized national transit time table for out-of-state shipments, so delivery estimates for specific non-California destinations should be confirmed through the account dashboard or the relevant carrier partner's timeline.

For cross-border shipments involving international transit from Asia to the United States, PiggyShip offers three service speed tiers, with Economy covering 14 to 25 business days for the international segment, Standard Express operating on a 7 to 14 business day window, and Priority Express, the fastest international option, delivering in 5 to 10 business days. All three international tiers include an additional 1 to 5 business days for domestic U.S. last-mile delivery after the package clears customs and is handed off to a domestic carrier. PiggyShip also references a general 7 to 21 business day estimate for international orders, which accounts for customs processing variability by shipment origin and content.

• Same-Day Delivery: Available for eligible local shipments within the Greater Los Angeles area, priced by distance from the dispatch point
• Local and Regional Last-Mile: Proprietary driver delivery across Greater Los Angeles and Southern California, typically within hours or by the next business day
• California In-State: One to two business days for destinations across the state
• National Parcel Delivery: Coast-to-coast shipping via USPS, UPS, or FedEx handoff from the Southern California hub; transit times depend on the receiving carrier and destination region
• Economy (Cross-Border): 14 to 25 business days for the international segment, plus 1 to 5 business days for U.S. domestic last-mile delivery after customs clearance
• Standard Express (Cross-Border): 7 to 14 business days for the international segment, plus 1 to 5 business days for domestic last-mile delivery
• Priority Express (Cross-Border): 5 to 10 business days for the international segment, plus 1 to 5 business days for domestic last-mile delivery
• Scheduled Time Slot Delivery: Delivery within a specified time window, available for eligible local shipments, intended to improve first-attempt success rates
• 3PL Warehousing and Fulfillment: Storage, pick-and-pack, and order fulfillment services operated from the El Monte, California facility, marketed to e-commerce brands and marketplace sellers

What are the PiggyShip rates and maximum dimensions accepted?

PiggyShip's pricing model relies on volume consolidation and negotiated carrier agreements to offer below-retail shipping rates to individual merchants and small businesses. The company advertises discounts of up to 90% relative to standard UPS and USPS walk-in retail pricing, and up to 35% in savings compared to standard commercial carrier rates for business accounts. These figures represent the upper end of the advertised range, and actual savings vary based on package weight, dimensions, destination zone, and the service tier selected. A free business account can be created through the company's website to access discounted pricing and use the rate shopping tool before generating a label.

PiggyShip does not apply fuel surcharges on its own pricing, which it presents as a point of differentiation from major national carriers that routinely add accessorial fees. The company includes $50 of shipment insurance per package at no additional charge and offers free pickup for all customers, even for single-package collections, removing the drop-off requirement common with some discount carrier platforms. Maximum weight and dimension limits for packages are not publicly specified in available documentation and must be confirmed directly with PiggyShip through the account portal or the support team before shipping.

• Advertised discount (retail pricing): Up to 90% off standard UPS and USPS walk-in retail rates
• Advertised discount (commercial pricing): Up to 35% below standard commercial carrier account pricing
• Rate calculation factors: Actual package weight, dimensional weight, destination zone, and selected service tier
• Included insurance: $50 per shipment at no additional cost, included across all service levels
• Fuel surcharges: None applied by PiggyShip on its own published pricing
• Free pickup: Available for all accounts, including single-package collections, at no added charge
• Account requirement: A free business account is required to access discounted rates and generate labels online
• Maximum weight and dimensions: Not publicly specified; shippers must confirm limits directly with PiggyShip through the account portal or support team

What are the PiggyShip delivery options?

PiggyShip delivers primarily to residential and commercial addresses through home or doorstep drop-off using its own driver fleet within the Southern California service zone. As standard practice, drivers capture multiple photographs at the point of delivery as proof-of-delivery documentation, and these images are made available through the tracking system to both the shipper and the recipient. The company's stated policy provides for up to three free delivery attempts per package, with drivers expected to return on subsequent attempts if the first is not successful.

In addition to home delivery, PiggyShip offers a secure drop-off location network described as monitored pickup points, where packages can be directed for recipient collection rather than left at a home address. This option is intended to reduce delivery failures and parcel theft in multi-unit residential buildings or in areas where the recipient cannot be present. For packages transferred to USPS, UPS, or FedEx for out-of-zone delivery, final delivery options are governed entirely by the receiving carrier's policies and network, not by PiggyShip directly.

• Home and doorstep delivery: Standard delivery to residential and commercial addresses using PiggyShip's own drivers within the Southern California zone
• Proof-of-delivery photographs: Multiple photographs taken at the delivery location as standard documentation, accessible through the tracking system for shippers and recipients
• Redelivery attempts: Up to three free delivery attempts per package before further arrangements are necessary
• Secure pickup points: Monitored drop-off locations where packages can be held for recipient collection as an alternative to home delivery
• Scheduled time window: Option to request delivery within a specified time slot for eligible local shipments, reducing missed delivery rates
• National carrier handoff delivery: For addresses outside the direct PiggyShip zone, final delivery options follow the standard policies of USPS, UPS, or FedEx, whichever carrier takes over the shipment

What should I do if my PiggyShip parcel is lost or damaged?

PiggyShip's official support channels for delivery issues include a primary phone number, a secondary phone number, and an email address for written correspondence. Support hours are listed as Monday to Friday, 8:00 a.m. to 6:00 p.m. U.S. Pacific Time. A contact form is also available on the company's website. For recipients whose packages were routed through a marketplace platform such as Temu or AliExpress, PiggyShip representatives have directed affected customers to contact the originating retailer directly for reimbursement, replacement, or re-shipment, describing the company's own remedial capacity as limited to internal driver reprimands.

No formal public-facing claims procedure has been documented for lost or damaged packages shipped directly through PiggyShip's platform. All shipments include $50 of insurance at no extra cost, but the specific terms governing that coverage, including any exclusions or filing requirements, are not published in accessible documentation. Customers reporting delivery failures have found it difficult to obtain substantive responses through PiggyShip's support channels, with reviewers citing phone queues of hundreds of callers, unanswered emails, and calls being transferred to overseas agents unfamiliar with the specific circumstances of individual shipments.

The Better Business Bureau holds an "F" rating against the company specifically because Piggyship Inc. has failed to respond to consumer complaints submitted through the BBB system. BBB president Steve McFarland has publicly stated that the rating exists because the company does not answer complaints or communicate with the bureau. Both the BBB and Wells Fargo have been reported to be conducting investigations related to what has been described as package delivery fraud. Customers who have exhausted direct support channels have in some cases pursued disputes through their payment provider, credit card issuer, or through the originating marketplace platform's buyer protection process.

• Primary phone: (866) 886-8266, available Monday to Friday, 8:00 a.m. to 6:00 p.m. Pacific Time
• Secondary phone: (800) 690-2256
• Contact form: Available through the company's website contact section
• Included insurance: $50 per shipment at no added charge; coverage terms and exclusions are not publicly documented
• Marketplace-routed orders: PiggyShip directs affected recipients to the originating platform (Temu, AliExpress) for compensation, credit, or re-shipment
• BBB status: Rated "F" for failure to respond to consumer complaints; not BBB accredited
• Alternative dispute options: Payment provider disputes, credit card chargebacks, and originating marketplace buyer protection processes have been used by customers when direct support was unresponsive

Does PiggyShip handle international shipments and customs formalities?

PiggyShip's primary role in international logistics is as the U.S. last-mile delivery provider for cross-border e-commerce shipments originating in China. Parcels from platforms including Temu and AliExpress are transported on the international freight leg by other logistics providers, typically arriving in Southern California by air freight. PiggyShip's involvement begins once goods have entered U.S. territory, at which point the company processes packages through its sorting and distribution infrastructure and dispatches them to final delivery addresses. PiggyShip does not manage the China-to-U.S. freight leg for these marketplace shipments.

For direct business customers, PiggyShip offers Economy, Standard Express, and Priority Express service tiers for cross-border shipments from Asia into the United States. Once a package clears U.S. Customs and Border Protection, domestic last-mile delivery is handled by USPS, UPS, or FedEx and adds 1 to 5 business days to the total transit time. The tracking system records this transition with the "Arrived in USA" status event, and the package may receive a new tracking number from the domestic carrier responsible for final delivery. Customs duties and tax arrangements for PiggyShip's direct business shipping are not publicly documented, and shippers should confirm whether shipments are handled on a Delivered Duty Paid or Delivered Duty Unpaid basis before booking.

PiggyShip's tracking system includes dedicated status events for the customs processing phase, specifically "Customs Clearance" and "Pending Customs Approval," which appear when shipments are being processed by U.S. Customs and Border Protection. Specific lists of prohibited or restricted items for PiggyShip's direct shipping service are not published in available public documentation. For the final delivery leg handled by USPS, UPS, or FedEx, those carriers' prohibited item policies apply. All shipments must comply with U.S. import regulations and CBP requirements, and shippers bear responsibility for correct declaration of goods before dispatch.

Understanding tracking statuses

When tracking a PiggyShip parcel, different statuses appear at each stage of the shipment's journey from acceptance through to delivery. PiggyShip tracking numbers begin with the two-letter prefix "PG" followed by a numeric sequence, and example formats include PG10003599125 and PG2424748527480729, which should be entered in full without spaces or hyphens. Tracking is available directly through the PiggyShip website's tracking page, and the company is integrated with third-party tracking platforms including Track123, and TrackMage, among others.