Professional Couriers tracking

What is Professional Couriers?

Professional Couriers, officially known as The Professional Couriers and commonly referred to as TPC India, is one of India's largest domestic courier and logistics companies. Founded on 1st November 1987 by a group of eight directors, the company was built on a guiding philosophy of making professional express delivery affordable and accessible to ordinary Indians at a time when such services were largely available only to large multinational corporations. The company is incorporated in Maharashtra, with its head office located in Navi Mumbai, and has spent nearly four decades building what it describes as the most extensive courier network in India by branch count.

The history of The Professional Couriers begins with the collective vision of its founding directors, who included P.M. Abraham, S. Ahamed Meeran, Oommen C. Chacko, Thomas John, Suresh Bharathan, and T. Balachandran. The company launched with just seven offices in 1987 and expanded aggressively through the 1990s, first into major urban centers and then into smaller cities and towns across India. A dedicated international subsidiary, M/s The Professional International Couriers Pvt. Ltd., was established in 1999, with international gateway hubs set up in Chennai, Delhi, Kolkata, and Mumbai to handle cross-border shipments formally and at scale.

The 2000s brought further structural evolution. In 2007, the group founded The Professional Couriers Network Ltd., PCNL, a subsidiary entity created to consolidate and coordinate the franchise network across North, East, and Central India. In 2009, TPC incorporated separate operating companies in New York in the United States, in Dubai in the UAE, and in Singapore, giving the company its own ground-level presence in three key international markets. That same year, TPC also established The Professional Couriers Charitable Trust, a philanthropic foundation providing financial assistance to individuals with serious illnesses, which reflected the social mission that the founders had built into the company from its earliest days.

• Date of incorporation: 1st November 1987, in Maharashtra, India
• Founders: P.M. Abraham, S. Ahamed Meeran, Oommen C. Chacko, Thomas John, Suresh Bharathan, T. Balachandran, and other founding directors
• Headquarters: Navi Mumbai, Maharashtra, India
• CIN: U99999MH1987PTC044530, registered under the Registrar of Companies, Maharashtra
• Domestic network: More than 2,485 offices, over 5,000 collection centers, and service coverage extending to 42,000+ destinations across India
• Infrastructure: 200+ major hubs, 850+ sub-hubs, 3,300+ total branches, and over 70,000 delivery points
• International subsidiaries: Own offices in USA (New York), UAE (Dubai), Singapore, and Kuwait, with agent and partner coverage in more than 200 countries worldwide
• International arm established: 1999, with the founding of M/s The Professional International Couriers Pvt. Ltd.
• Charitable Trust: Established in 2009 to provide financial assistance to individuals requiring medical care for serious illnesses

The Professional Couriers operates on a franchise-driven expansion model that has allowed it to build a network reaching not just major metropolitan areas but also smaller towns and semi-rural communities across India's diverse geography. The company competes with major domestic players including DTDC, Blue Dart, and Delhivery, differentiating itself primarily on the depth of its domestic reach and competitive pricing for routes connecting smaller cities and towns. The company's logo, a stylized eagle in flight, has become a recognizable brand mark in the Indian logistics sector after nearly four decades of continuous operation.

Which countries does Professional Couriers deliver to?

Domestically, The Professional Couriers maintains one of the broadest footprints of any single courier brand in India. The company's network of over 2,485 offices and 5,000 collection centers spans all major states and union territories, coordinated through 20 regional offices distributed across the country. The coverage extends well beyond major metropolitan areas, reaching smaller cities, towns, and semi-rural communities through the franchise network, with 42,000 serviceable destinations in total across the Indian subcontinent.

The domestic network is organized around four broad regional zones. In the north, TPC maintains strong coverage across Delhi NCR, including Gurgaon and Noida, as well as Jaipur, Chandigarh, Lucknow, and the surrounding states. Southern operations are anchored by hubs in Chennai, Bengaluru, and Hyderabad, extending across Tamil Nadu, Karnataka, Andhra Pradesh, Telangana, and Kerala. Western operations link Mumbai, Pune, Ahmedabad, Surat, and the broader Maharashtra and Gujarat regions. Eastern operations run through hubs in Kolkata and Guwahati, providing access to West Bengal, Odisha, Bihar, Jharkhand and the northeastern states.

For international deliveries, TPC operates its own offices and ground operations in four countries outside India. The company's subsidiary in New York handles US-bound shipments directly, while the Dubai office manages Middle Eastern deliveries and the Singapore office covers Southeast Asia. A fourth wholly-owned operation functions in Kuwait. These directly operated subsidiaries are supplemented by an agent and partner network covering deliveries to more than 200 countries. All outbound international shipments from India exit through one of four designated gateway hubs at New Delhi, Mumbai, Chennai, or Kolkata.

• India (domestic): All major states and union territories, including Delhi NCR, Maharashtra, Tamil Nadu, Karnataka, West Bengal, Gujarat, Rajasthan, Uttar Pradesh, and the northeastern states, covering 42,000+ destinations
• Middle East: Own office in Dubai (UAE) and direct operations in Kuwait; partner coverage across Saudi Arabia, Qatar, Bahrain, and other Gulf countries
• Southeast Asia: Own office in Singapore, serving as a regional transhipment hub for Asia-Pacific bound shipments
• North America: Own subsidiary in New York (USA); Canada and other North American destinations via partner network
• Europe: Partner presence including the United Kingdom; broader European delivery via agent network
• Rest of the world: Global agent and partner coverage extending to 200+ countries across Africa, Latin America, South Asia, and the rest of Asia

International shipments leaving India are routed through TPC's own regional hubs in Dubai and Singapore, which serve as transhipment centers for the Middle East, Africa, and Asia-Pacific respectively. Final-mile delivery in most international destinations is handled by TPC's own staff where the company has direct offices, and by local partner carriers in all other countries. TPC's gateway structure, with four entry and exit points within India, allows international consignments to be processed at the airport hub closest to the shipper's location.

What are the Professional Couriers services and delivery times?

The Professional Couriers structures its domestic service offering into several distinct tiers designed for different shipment types and urgency levels. The flagship product is the Express service, aimed at time-sensitive documents and parcels where speed is the priority. Express shipments move via air freight on qualifying routes, and the service targets next-day delivery for all major metro cities and large towns. This service accounts for the bulk of TPC's document and business-to-business parcel traffic across India.

For heavier and bulkier consignments, TPC operates a Cargo service that moves goods using a combination of road transport vehicles and leased railway wagons. Road movements use container light commercial vehicles for the protection of goods in transit. Air cargo options are available within this tier for heavy consignments where urgency justifies the higher cost. The Cargo service is used primarily by commercial clients shipping goods in volume, where per-unit transport cost is the key consideration rather than next-day delivery.

TPC also provides an e-commerce service for online retailers and marketplace merchants, handling high volumes of small-parcel shipments including return flows. For corporate clients, the Priority Class service provides faster transit times, dedicated handling, and higher service reliability than the standard express tier, backed by experienced logistics professionals. In select urban markets, TPC offers same-day delivery for consignments booked in the morning, completing delivery by end of business day.

• Express service (metro routes): Next-day delivery to all major metros and large towns; air freight used on qualifying routes; suited to time-sensitive documents and parcels
• Express service (non-metro routes): Delivery within 2 to 3 business days to cities and towns across TPC's 42,000+ destination network
• Cargo service (road and rail): 3 to 7 business days for cross-country surface cargo; uses container vehicles and leased railway wagons
• Air Cargo service: Door-to-door delivery within 24 to 48 hours for urgent heavy consignments moving by air
• E-commerce service: Dedicated tier for online sellers accommodating both forward and return shipments at high volume
• Priority Class service: Premium corporate service with faster transit, dedicated handling, and guaranteed delivery date options on select routes
• Same-day service: Available in select urban markets for morning-booked consignments, with delivery by end of business day
• International service: Time-definite delivery to 200+ countries through TPC's own offices and global partner network

Guaranteed delivery date options are available for select service tiers and routes, particularly through the Priority Class and Express tiers for corporate accounts operating under volume-based contracts. Transit times for international shipments vary by destination country, the routing partnership involved, and the time required for customs clearance at origin and destination. TPC's international service focuses on time-definite commitments to major destinations rather than publishing fixed generic transit windows across all countries it serves.

What are the Professional Couriers rates and maximum dimensions accepted?

The Professional Couriers applies a weight-based pricing model for both domestic and international shipments. Charges are calculated using whichever is greater between the physical weight of the consignment and its volumetric weight. Volumetric weight is derived from the product of the parcel's length, width, and height in centimeters, divided by 5,000. This means that large but lightweight packages, such as boxes containing low-density goods, are charged according to the space they occupy in a vehicle or aircraft rather than what they register on a scale.

Domestic rates are structured by weight bracket and distance zone, meaning that a short local delivery within the same city or region attracts a lower per-kilogram rate than an interstate or long-distance route. Corporate clients and e-commerce merchants who ship in volume typically negotiate contract rates that are lower than the standard retail tariff available at branch offices or collection centers. Surcharges may apply for fuel costs, delivery to remote or difficult-to-reach areas, and handling of fragile or special consignments that require extra care during transit.

For international shipments, pricing reflects the destination country zone, the applicable weight basis, and the chosen service level. Standard international shipments are processed on a Delivery Duty Unpaid basis, placing the responsibility for import duties and taxes on the recipient in the destination country. TPC does not publish flat-rate box pricing in the manner of some Western carriers. Rates for both domestic and international shipments are available through the rate calculator on the official TPC website or at any branch office on request.

• Pricing model: Weight-based, charged per kilogram; the higher of actual weight or volumetric weight is used
• Volumetric weight formula: Length multiplied by width multiplied by height (all in centimeters), divided by 5,000
• Domestic rates: Vary by weight bracket and distance zone; shorter routes attract lower per-kilogram charges than interstate deliveries
• International rates: Determined by destination country zone, weight basis, and service level; available on request or through the online rate calculator
• Corporate and volume pricing: Volume-based contract rates available for high-frequency shippers and e-commerce merchants, offering reductions against the standard retail tariff
• Additional charges: Fuel surcharges, remote area delivery fees, and special handling charges may apply depending on route and consignment characteristics
• Duties and taxes (international): Standard international shipments dispatched on Delivery Duty Unpaid terms; import charges at destination are the recipient's responsibility

What are the Professional Couriers delivery options?

The Professional Couriers delivers consignments to the recipient's address through local delivery agents operating from the nearest TPC branch. The standard delivery attempt is made during business hours and requires a signature or written acknowledgment from the recipient at the time of handover. This model applies to both document and parcel shipments across the company's domestic network of 3,300 branches and 70,000 delivery points throughout India.

If the recipient is unavailable at the time of the first delivery attempt, the package is returned to the local TPC branch. Recipients can then collect the item directly from the branch at their convenience, or contact the branch to arrange a re-delivery attempt. The company maintains over 5,000 collection centers across India, many of which are franchise-operated neighborhood outlets positioned close to residential areas and commercial zones, making it practical for senders to drop off consignments and for recipients to collect items when home delivery is not possible.

TPC provides a pincode search tool on its official website that helps customers identify the nearest collection center or branch for their location. The company has also issued formal fraud warnings advising customers that it will never request payment for delivery charges by phone call or text message. Any such approach should be treated as fraudulent and reported to TPC's head office through the contact details available on the official website.

• Standard home delivery: Delivery to the recipient's registered address by a local TPC delivery agent during business hours, with signature or acknowledgment required
• Re-delivery: Available on request by contacting the local TPC branch if the first delivery attempt is unsuccessful
• Branch collection: Recipients can collect undelivered items directly from the nearest TPC branch or franchise office
• Collection centers: Over 5,000 franchise-operated and company-owned collection points across India for drop-off and pickup of consignments
• Pincode locator: Available on the official TPC website to identify the nearest branch or collection center for any pin code in India

What should I do if my Professional Couriers parcel is lost or damaged?

Customers experiencing a lost, delayed, or damaged shipment with The Professional Couriers are advised to file a complaint as soon as the problem becomes apparent rather than waiting. TPC accepts complaints through the head office by phone and email, and also provides a dedicated complaint form on its official website. A separate CRM email address is maintained for service escalations. Raising an issue promptly gives the company the best opportunity to investigate the shipment's status and reach a resolution.

For damage claims, customers are generally expected to retain the original booking receipt or consignment note as evidence of the shipment. Photographs documenting damage to the packaging and the contents are the standard supporting material TPC expects when processing a damage claim. Claims filed without documentation may be more difficult to resolve, so customers are advised to inspect deliveries before signing the acknowledgment if any external damage is visible on the package at the time of handover.

TPC's 20 regional offices across India maintain dedicated customer care contacts for cities including Mumbai, Delhi, Chennai, Kolkata, Bengaluru, Hyderabad, Ahmedabad, Jaipur, and Lucknow. Customers who do not receive a satisfactory response from an initial complaint can escalate to the appropriate regional office contact. The head office details, along with regional contacts for all major cities, are available through TPC's official website under the customer care section.

• Head Office phone: Two direct numbers are available for customer support inquiries to the head office in Navi Mumbai
• Head Office email: A dedicated address is available for complaints and general inquiries directed to TPC's corporate head office
• CRM email: A separate service address is maintained for complaint case management and escalations
• Online complaint form: A complaint submission form is available on the TPC website under the customer care section
• Regional offices: 20 regional offices with local customer care contacts serve cities including Mumbai, Delhi, Chennai, Kolkata, Bengaluru, Hyderabad, Ahmedabad, Jaipur, and Lucknow
• Documentation for damage claims: Original booking receipt or consignment note, plus photographs of the damaged packaging and contents

Does Professional Couriers handle international shipments and customs formalities?

The Professional Couriers handles international shipping through a network that combines its own directly operated offices in the United States, the UAE, Singapore, and Kuwait with a broader agent and partner network covering more than 200 countries. All outbound international shipments from India are processed through one of four international gateway hubs at New Delhi, Mumbai, Chennai, or Kolkata. From these Indian gateways, consignments are forwarded to TPC's own regional hubs in Dubai and Singapore, which act as transhipment centers for onward routing to the Middle East, Africa, and Asia-Pacific.

On the customs documentation side, TPC handles two categories of export paperwork for outbound international shipments depending on the shipper's requirements. For shippers who do not claim export benefits, Free Shipping Bills are used. For shippers seeking to claim duty drawback as an export benefit, Drawback Shipping Bills are applicable instead. TPC's international service includes customs clearance support at the Indian origin gateway, assisting shipments through export formalities before departure. At the destination, customs clearance is handled by TPC's own staff at locations where the company operates directly, and by partner carriers elsewhere.

Standard international shipments are dispatched on a Delivery Duty Unpaid basis, meaning import duties and taxes at the destination are the responsibility of the recipient. Customers shipping commercial cargo can discuss specific duty and tax arrangements with their TPC branch or account manager. Lithium battery shipments are subject to IATA regulations and may require additional documentation or handling depending on whether the cells are standalone or installed inside equipment. Perishables, liquids, and electronics may be accepted subject to route availability and correct packaging, and customers are advised to confirm the acceptability of specific items with TPC before booking an international shipment.

• International gateway hubs (India): New Delhi, Mumbai, Chennai, and Kolkata; all outbound international shipments exit through one of these four hubs
• Regional transhipment hubs: Dubai (UAE) for Middle East and Africa routing; Singapore for Asia-Pacific routing
• Own international offices: USA (New York), UAE (Dubai), Singapore, and Kuwait
• Customs documentation: Free Shipping Bills for standard export without drawback; Drawback Shipping Bills for shippers claiming duty drawback as an export benefit
• Duties and taxes: Standard shipments dispatched on Delivery Duty Unpaid terms; import charges at destination are the recipient's responsibility
• Restricted and prohibited items: Prohibited categories include narcotics, firearms, counterfeit goods, and undeclared or improperly packaged hazardous materials; lithium batteries require special documentation; perishables and liquids subject to packaging requirements and route availability

Understanding tracking statuses

When you track a Professional Couriers shipment online, the statuses displayed reflect the movement of the consignment through TPC's network of branches, hubs, and delivery agents across India or internationally. These updates are generated at each scan point as the shipment is handled, giving senders and recipients a progressive picture of where the parcel is and what stage of the delivery process it has reached. The consignment number printed on the booking receipt is the reference needed to access tracking information, and the same number can be entered on third-party tracking aggregators.

TPC tracking numbers are 7 to 12 alphanumeric characters in length, typically beginning with 2 to 3 letters that represent the origin zone or district code, followed by a sequence of digits. The exact format varies by origin region, with example patterns including KNP250001196, AMB530160737, PRO14970136, and JPR502541506. All tracking numbers are printed on the consignment note issued at the time of booking at any TPC branch or collection center.