Qxpress tracking

What is Qxpress?

Qxpress is a Singapore-headquartered e-commerce logistics company founded in 2011 as the dedicated logistics arm of the pan-Asian marketplace Qoo10. The company was created by Ku Young-bae, the entrepreneur who had earlier founded Gmarket in South Korea before launching Qoo10 in 2010 as a successor platform covering Southeast Asia and other regional markets. Recognising that logistics infrastructure was a critical bottleneck for e-commerce growth in Asia, Ku established Qxpress initially as a captive carrier for Qoo10 orders, before it developed into an independent third-party logistics provider serving marketplaces, brands, and small-to-medium enterprises across the region and beyond.

Throughout the 2010s, Qxpress built in-house delivery operations across Singapore, South Korea, Japan, Malaysia, and India, while relying on local courier partnerships in additional markets. A significant expansion came in October 2021, when Qxpress acquired a 100% stake in KorChina Logistics Holdings Limited, a Hong Kong-based international freight forwarder with a network spanning 17 countries and strong coverage across Japan, Korea, China, Thailand and Singapore. This acquisition substantially broadened Qxpress's freight forwarding and customs brokerage capabilities and deepened its relationships with regional logistics partners. Legal advice on the transaction was provided by Shearman and Sterling, reflecting the scale and significance of the deal.

• Founded: 2011, in Singapore, as the logistics subsidiary of the Qoo10 marketplace
• Founder: Ku Young-bae, also founder of Qoo10 and earlier of Gmarket in South Korea
• Headquarters: 5a Toh Guan Road East, Singapore 608830
• Current trading name: TracX Logis, following a rebranding completed in September 2024
• Parent company: Interpark Triple Company, which acquired the carrier on September 9, 2024
• Key acquisition: KorChina Logistics Holdings Limited, October 2021, Hong Kong
• Proprietary technology platform: SmartShip, covering order, warehouse, and transport management
• Technology R&D centre: Seoul, South Korea
• Network scope: More than 76 countries, with 28 direct branches across 17 countries
• In-house domestic delivery markets: Singapore, South Korea, Japan, Malaysia, and India

In 2024, the parent company Qoo10 Group entered a severe financial crisis that fundamentally altered the ownership structure of Qxpress. The Monetary Authority of Singapore ordered Qoo10 to suspend its payment services on September 23, 2024, following failures to fulfil seller payments and order obligations. The Singapore High Court subsequently issued a winding-up order against Qoo10 on November 11, 2024, with the company found insolvent against creditor claims exceeding $198 million. Private equity investors holding convertible bonds in Qxpress converted their debt positions into equity, taking management control of the logistics subsidiary away from the founder and separating it from the ailing parent group.

The transition resulted in a formal rebranding from Qxpress to TracX Logis, with the new identity positioned as a technology-forward evolution of the carrier's logistics platform. The existing service portfolio, branch network, and SmartShip technology assets all continued without interruption under the new ownership. Prior to the crisis, Qxpress had attracted private equity investment from Crescendo Equity Partners, Metistone Equity Partners, and Corstone Asia, which collectively invested approximately 170 billion Korean won in the company. There had also been reported ambitions to list Qxpress on the Nasdaq stock exchange, though the board ultimately chose a different path before the Qoo10 collapse accelerated the ownership change.

Which countries does Qxpress deliver to?

Qxpress built a delivery network covering more than 76 countries, with a direct branch presence in 17 of them and 28 branches in total across those markets. The company positions itself as a pan-Asia cross-border logistics specialist, and its operational density is concentrated in East and Southeast Asia. Singapore serves as the central hub of the entire network, handling domestic island-wide deliveries as well as functioning as the primary international gateway for flows between China, Japan, South Korea, and Indonesia. South Korea and Japan represent the two other pillar markets alongside Singapore, each with in-house operations and dedicated hub locations.

Beyond these three anchor markets, Qxpress operates in-house domestic delivery in Malaysia and India. The India operation, run through Qxpress India Private Limited, covers multiple prime warehouse and logistics hub locations across major Indian cities, targeting both business-to-business and consumer e-commerce fulfilment. Hong Kong coverage was substantially strengthened through the 2021 acquisition of KorChina Logistics, which brought established freight forwarding operations in the territory into the broader Qxpress network. The South Korea operation also runs a dedicated hub in Busan, which serves as a port hub for Japan-bound cargo given the city's proximity to Japanese ports.

• Singapore: Complete island-wide domestic coverage, also functioning as the primary international hub for flows across Asia
• South Korea: In-house operations with hubs in Seoul and Busan, where Busan serves as a port hub for Japan-bound cargo
• Japan: In-house operations in Tokyo and Osaka, with domestic last-mile delivery handled through local carrier partners Eco Hi and Sagawa
• Malaysia and India: In-house domestic operations in both markets, covering e-commerce fulfilment and freight forwarding
• Hong Kong, China, Taiwan, Indonesia: Covered through owned branches and partnership arrangements
• United States and Germany: Direct branch presence as part of the 17-country network
• Thailand Vietnam, and other markets: Reached through carrier partnerships and last-mile provider agreements across the broader 76-country network

International shipments destined for markets where Qxpress does not operate in-house last-mile delivery are handed off to IPO networks and other local last-mile providers at the destination end. A parcel shipped through Qxpress to a European destination, for example, would be handled by Qxpress through the Singapore hub and onward air routing, then transferred to a regional or national delivery partner for final distribution on arrival. This model is broadly comparable to how postal carriers hand off cross-border parcels to national postal services in destination countries.

What are the Qxpress services and delivery times?

Qxpress offers a tiered service portfolio covering the full range of e-commerce logistics requirements, from same-day urban delivery within Singapore to international cross-border fulfilment across more than 76 countries. Each service tier is designed for a specific use case, and the pricing model differs between tiers. The company also operates a fulfilment and warehousing product line, a proprietary merchant technology platform called SmartShip, and freight forwarding services that were expanded substantially through the 2021 KorChina Logistics acquisition.

• Domestic Same Day Delivery (Singapore): Time-slot delivery completed on the same calendar day, covering the whole of Singapore island. Booking must be placed before 9:50 AM on the day of dispatch, with multiple afternoon time slots available for selection.
• Domestic Next Day Delivery (Singapore): Delivery guaranteed on the next working day after collection. Booking must be completed before 9:30 PM, and collection operates Monday to Saturday between 8 AM and 11 PM.
• Qxpress Quick Delivery: A premium service targeting delivery within approximately three hours of booking. Pricing is calculated by total parcel dimensions rather than weight, distinguishing it from the standard weight-based tiers.
• International Shipping: Cross-border delivery to more than 76 countries, with end-to-end tracking, customs clearance handling, and last-mile delivery. Core destinations include Malaysia, South Korea, Japan, the United States, Thailand Taiwan, Vietnam, Indonesia, China, and Hong Kong.
• Qxpress Fulfilment Service: Warehouse-based order fulfilment with hub centres in Singapore, Korea, and Japan, where merchants store inventory and Qxpress manages picking, packing, invoicing, and shipping for each order received.
• SmartShip Platform: A proprietary business-to-business platform integrating with major e-commerce marketplaces via API, automating order collection, carrier recommendation, batch order management, shipping cost calculation, branded tracking pages, and returns management.
• Freight Forwarding: International air and ocean freight forwarding for business-to-business and bulk commercial shipments, expanded through the KorChina Logistics acquisition, with particular strength on Northeast Asia trade lanes.

Domestic delivery times within Singapore range from same-day for the top service tier to 1 to 3 business days for standard shipments, depending on the tier selected. For the Same Day service, the 9:50 AM booking cut-off applies, and delivery is completed within the recipient's selected time slot on the same day. The Quick Delivery service targets a three-hour window from booking to delivery, making it the fastest available option for urgent shipments within the island.

International delivery times vary depending on the destination country and the customs processing involved at the receiving end. Qxpress's stated estimates for standard international shipments range from 3 to 10 business days for major destinations. When accounting for potential customs processing and inspection delays, particularly in markets with stricter import controls, a planning window of 5 to 15 business days is more realistic. The most consistently fast corridors in the network are Singapore to Malaysia, Singapore to South Korea, and Singapore to Japan, which benefit from high cargo volumes and established trade lane relationships built up over the carrier's history as Qoo10's logistics arm.

What are the Qxpress rates and maximum dimensions accepted?

Qxpress applies different pricing models depending on the service tier selected. Standard domestic delivery in Singapore is priced on a weight-based scale, where the fee is determined by the gross weight of the parcel. The Quick Delivery service, which targets a three-hour window, uses a different calculation method based on the sum of the parcel's three dimensions, combined with a distance-based surcharge for deliveries beyond a threshold distance from the pickup location. A fuel surcharge is applied to all shipments and is updated periodically based on prevailing global fuel prices.

For international shipments, rates are calculated using a combination of the destination zone, billable weight, and the service tier selected. Billable weight is determined as the greater of the actual gross weight and the volumetric weight. International shipping rates quoted by Qxpress are inclusive of the base shipping fee but do not include additional charges that may be levied by customs authorities at the destination, such as import duties, value-added taxes, and address correction fees. These charges are the responsibility of the recipient, not the sender.

• Domestic standard maximum weight: 30 kg per parcel
• Domestic standard maximum single dimension: No single side may exceed 150 cm
• Domestic standard maximum combined dimensions: The sum of length, width, and height must be less than 300 cm
• Same Day Delivery maximum weight: 20 kg per parcel
• International weight limit example: Certain destinations, including the United States, have a stated maximum of 11 kg per shipment on specific Qxpress international service tiers
• Fuel surcharge: Applied to all shipments and updated periodically based on global fuel price movements
• Excluded charges: Import duties, customs taxes, and destination-country levies are billed separately to the recipient and are not included in quoted shipping rates

What are the Qxpress delivery options?

The primary Qxpress delivery mode is door-to-door delivery to the recipient's home or business address. For standard domestic deliveries within Singapore, the courier will attempt delivery at the registered address provided at the time of booking. The Same Day service allows recipients or shippers to select from specific delivery time slots throughout the day, giving more precise scheduling for time-sensitive deliveries. The standard Next Day service operates on a broader daily delivery window without time-slot selection.

For recipients who cannot be present during the delivery window, Qxpress integrates with the Pick parcel locker network, Singapore's nationwide smart locker system. Pick lockers are deployed at more than 200 locations across the island including Community Clubs, Housing Development Board residential estates, and transport hubs. Each locker station typically contains between 40 and 50 individual lockers across six size categories, ranging from extra small suitable for a shoe box to extra large capable of holding a medium-sized suitcase. Locker access is available at any hour of the day and night, allowing recipients to collect their parcels without needing to be home during a delivery window. Qxpress allocated 15 locker slots per station within this network for its shipments.

• Door-to-door delivery: Standard delivery mode for both domestic and international services, to a home or business address
• Time-slot delivery: Available for the Same Day service, with multiple selectable time slots throughout the day for precise scheduling
• Parcel locker collection (Singapore): Integration with the Pick locker network, covering more than 200 locations island-wide, accessible 24 hours a day
• In-person customs collection (international): Where customs duties are assessed and unpaid, the parcel may be held at a local post office or customs facility for the recipient to collect directly
• Excluded addresses: Delivery is not available to P.O. Box addresses or hotels

What should I do if my Qxpress parcel is lost or damaged?

If a parcel shipped via Qxpress is lost or arrives in a damaged state, the first step is to contact Qxpress customer support to open a claim. The primary contact channels are by phone or via the online contact form on the Qxpress website, with a separate contact point available for the India operation. Customer support handles enquiries relating to shipment tracking, delivery issues, and refund requests. Customers are advised to file claims as promptly as possible after identifying a problem, as time limits for filing apply and vary depending on the service type and destination country involved.

Based on publicly available customer feedback collected on third-party consumer review platforms, the claims and refund process has been a noted difficulty for some users. Reported experiences include extended back-and-forth communication requiring multiple escalations and management approvals before resolutions are reached. Third-party review platforms have recorded a relatively low rate of fully resolved complaints. Having all supporting documentation prepared and submitted together from the outset tends to reduce the total resolution time.

• Step 1: Contact Qxpress customer support by phone at +65 6661 9100 or via the online contact form, providing the tracking number and a detailed description of the issue
• Step 2: Gather the original shipment receipt confirming the parcel was dispatched through Qxpress
• Step 3: Prepare proof of the item's declared value, such as a purchase invoice or order confirmation
• Step 4: In cases of physical damage, photograph the parcel and its contents before handling them further, as visual evidence is typically required to support the claim
• Step 5: Print or save a full tracking history showing the last known status and any anomalies in the routing sequence
• Step 6: Submit all documentation together in a single communication, and escalate to a senior support contact if no substantive response is received within a reasonable period

Does Qxpress handle international shipments and customs formalities?

International and cross-border e-commerce logistics is the core business of Qxpress, not a secondary product line. The company provides professional customs brokerage services as part of its international shipment handling, with the stated goal of processing cross-border orders as smoothly as domestic ones. This capability was substantially expanded through the 2021 acquisition of KorChina Logistics, which brought established freight forwarding and customs brokerage operations across a 17-country network into the Qxpress platform, with particular depth on the Korea, China, Japan, and broader Northeast Asia trade lanes.

For most international shipping lanes operated by Qxpress, applicable import duties and taxes are the responsibility of the recipient. If customs duties are assessed by the destination country's customs authority, the recipient must pay those charges before the parcel is released for final delivery. In cases where duties are assessed but remain unpaid, the parcel may be held at the local post office or customs facility for the recipient to collect in person. Tracking updates typically pause during customs processing and resume once the shipment has cleared inspection and been released for onward delivery.

• Customs responsibility: Import duties and taxes fall to the recipient for most Qxpress international lanes, assessed by the destination country's customs authority
• Service basis: Standard consumer international shipments operate on a Delivered At Place basis, meaning duties are not pre-collected at the point of shipping
• Customs documentation: Preparation and submission of customs documentation is handled by Qxpress as part of the international service
• Parcels held at customs: May occur due to missing documentation, inaccurate contents declarations, random inspection procedures, or items flagged as restricted. Tracking pauses during this period.
• Prohibited items: Dangerous goods, firearms, explosives, controlled substances, and items banned under specific destination country import regulations
• Strongest international corridors: Singapore to South Korea, Singapore to Japan, Singapore to Malaysia, Singapore to China, Singapore to Indonesia, and Singapore to Taiwan

Parcels may be delayed at customs for a range of reasons including missing or incomplete documentation, inaccurate descriptions of contents, random inspection selection, or goods flagged as restricted under the import regulations of the destination country. The standard Qxpress international service does not offer a Delivered Duty Paid option for consumer shipments as a standard retail product. The company's freight and commercial shipment capabilities, developed through the KorChina acquisition, do enable more sophisticated customs handling arrangements for business clients operating in bulk on established trade lanes.

Understanding tracking statuses

When you track a Qxpress parcel online, different statuses appear at each stage of its journey through the network. These indications allow you to follow the position and current handling state of the shipment from the point of booking through to final delivery. The tracking system is accessible through the Qxpress SmartShip portal and through major third-party tracking aggregators including others. Qxpress tracking numbers follow one of two common formats, a QX prefix followed by digits and a country code, such as QX123456789SG, or a QSP prefix followed by a string of digits, such as QSP202668109. Numbers are typically 12 characters long and always alphanumeric, though the exact format can vary by destination country and service type.