Royal Air Maroc Cargo tracking

What is Royal Air Maroc Cargo?

Royal Air Maroc Cargo, also known as RAM Cargo, is the dedicated cargo division of Royal Air Maroc, the national flag carrier of the Kingdom of Morocco. Established as a formal subsidiary in 2010, the company operates from its main hub at Mohammed V International Airport in Casablanca, providing both belly cargo capacity on passenger aircraft and full-freighter services on dedicated routes. Its network reaches destinations across Africa, Europe, the Americas, and the Middle East, with Casablanca functioning as a central redistribution point for freight moving between multiple continents.

The parent airline, Royal Air Maroc, was founded in July 1953 through the merger of two predecessor carriers, Air Maroc and Air Atlas, and formally adopted its current name on June 28, 1957, following Moroccan independence. The Moroccan government holds approximately 67.73% of the airline's capital. RAM Cargo's history as a dedicated cargo operator predates the formal subsidiary structure by decades. The company launched its inaugural cargo flight to Brussels in 1990, establishing a European connection that has remained in continuous operation for more than 35 years. The subsidiary was formally created in 2010 to bring these cargo activities under a distinct commercial entity.

A major milestone came in May 2022, when RAM Cargo became the first African airline to achieve Cargo iQ certification from IATA's quality management interest group. The certification followed a rigorous audit by the SGS certification body and validates the airline's compliance with standardized airfreight processes and data exchange between logistics stakeholders. In 2020, the parent airline joined the Oneworld alliance as the first full African member, extending cargo interline partnership reach across the alliance's global network. In June 2025, the airline announced plans to acquire a Boeing 737 Freighter, expected to enter service in mid-2026, which would effectively double its dedicated freighter fleet.

• Date of establishment (cargo subsidiary): 2010, with cargo operations to Brussels dating back to 1990
• Parent company: Royal Air Maroc, founded July 1953, national flag carrier of Morocco with approximately 67.73% government ownership
• Headquarters: Mohammed V International Airport, Casablanca, Morocco
• IATA airline code: AT, with ICAO code RAM and Air Waybill prefix 147
• Alliance membership: Oneworld, joined by the parent airline in 2020 as the first full African member
• Cargo iQ certification: Achieved May 2022, first African airline to hold this certification
• Hub terminal capacity: 200,000 tonnes of freight handled annually
• Freighter fleet: One Boeing 767-300F with a payload of 45 tons, plus a Boeing 737 Freighter on order for entry into service in mid-2026
• Belly cargo aircraft: Boeing 787-9 carrying approximately 15 tons and Boeing 787-8 carrying approximately 13 tons per flight

RAM Cargo's market position is built on the geographic advantage of its Casablanca hub, which sits at the intersection of international air cargo lanes connecting the Americas, Europe, Africa, and the Middle East. The Africa-Europe trade corridor is particularly central to the airline's business. Approximately 74% of freight moving through its Brussels operations is destined for the African continent, covering goods such as industrial machinery, automotive spare parts, and pharmaceutical products. This focus on African connectivity, combined with the Cargo iQ certification and ongoing fleet expansion, positions RAM Cargo as one of the more significant cargo operators serving the continent.

Which countries does Royal Air Maroc Cargo deliver to?

RAM Cargo's network is anchored at Casablanca's Mohammed V International Airport, from which the airline operates dedicated freighter flights and belly cargo services on passenger routes to destinations across four continents. Through its own operated flights, combined with interline agreements and trucking partnerships, the carrier states that it reaches over 80 destinations worldwide. The company's position at the intersection of European and African trade lanes gives Casablanca a natural role as both an origin hub for Moroccan exports and a consolidation point for goods moving between continents.

In Europe, Brussels is the company's most prominent dedicated freighter station, receiving three cargo flights per week on a route in continuous operation since 1990. Istanbul receives two dedicated freighter flights per week. The parent airline's passenger network carries belly cargo to a range of additional European cities, though the frequencies on those routes vary by season and schedule. In North America, Royal Air Maroc carries cargo on passenger flights from three US gateway airports. New York JFK is served daily, Washington D.C. Dulles five times per week, and Miami three times per week.

West Africa is one of the most active regions in RAM Cargo's operated network. Bamako in Mali and Ouagadougou in Burkina Faso each receive two dedicated freighter flights per week. A weekly Boeing 767 freighter service connects Casablanca to Dakar in Senegal, supplemented by daily belly capacity on passenger flights to the same destination. Lagos in Nigeria receives two freighter flights per week, and Nouakchott in Mauritania is served by one weekly freighter connection. In total, RAM Cargo states that its network, including connections and interline agreements, covers more than 23 West African cities.

• Europe: Brussels (three dedicated freighter flights per week) and Istanbul (two freighter flights per week), with additional European cities served via belly capacity on the passenger network
• West Africa: Dakar, Senegal (one freighter per week plus daily belly capacity), Bamako, Mali (two freighter flights per week), Ouagadougou, Burkina Faso (two per week), Lagos, Nigeria (two per week), Nouakchott, Mauritania (weekly), with total network reach exceeding 23 West African cities
• North America: New York JFK (daily), Washington D.C. Dulles (five times weekly), and Miami (three times weekly) via passenger belly cargo
• Middle East: Jeddah, Riyadh, and Dubai served via belly capacity on the passenger network
• Planned expansion: São Paulo, Toronto, and Beijing identified as target destinations for future route development

International freight moving through Brussels reflects the directional character of RAM Cargo's trade flows. According to figures cited by the company, 74% of shipments processed at that station are bound for African destinations. The parent airline's Oneworld membership supports interline cargo agreements with fellow member airlines, extending the effective reach of RAM Cargo's network beyond the routes operated by Royal Air Maroc itself. The ECS Group general sales agency partnership in the United States provides US-based freight forwarders with access to the full RAM Cargo network through the three North American gateways.

What are the Royal Air Maroc Cargo services and delivery times?

RAM Cargo operates as a wholesale airline cargo carrier, selling capacity primarily to freight forwarders rather than shipping directly to individual consumers. The company does not publish standard end-to-end delivery timeframes in the way a parcel carrier would. Transit times depend on route frequency, connection schedules at the Casablanca hub, and the ground transport arrangements organized by the freight forwarder at the destination. From acceptance to final delivery through a forwarder, shipments typically take between 7 and 30 days depending on the route and the customs clearance process at the destination country.

The company's product portfolio covers a range of freight categories beyond standard commercial cargo. Perishable goods and pharmaceuticals are handled under the Cargo Fresh product, which prioritizes temperature-controlled routings and specialized handling at the Casablanca hub to preserve cold-chain integrity throughout the journey. High-value goods, including shipments for the jewelry industry and the banking sector, are transported under the Cargo Val product, which applies heightened security protocols at every stage of handling and transport. Live animals are accepted under the Cargo Live product, managed in strict compliance with IATA's Live Animal Regulations, with day-old chicks among the commodities regularly handled on active routes.

Cargo Special covers shipments with non-standard requirements, including human remains, dangerous goods regulated under IATA's Dangerous Goods Regulations, diplomatic mail, and oversized or heavy freight that falls outside standard aircraft dimensions. A dedicated sub-category within this product handles particularly large or heavy items such as aircraft engines, industrial machinery, and vehicles, drawing on the Boeing 767-300F's 45-ton main deck payload. For clients whose requirements cannot be met by scheduled services, RAM Cargo offers a fully bespoke charter product, allowing the booking of entire aircraft capacity on a customized route and schedule of the client's choosing.

• Cargo Gen (General Cargo): Standard commercial freight accepted on both wide-body and narrow-body aircraft, bookable via digital platforms
• Cargo Fresh: Temperature-controlled shipments for perishable goods and pharmaceutical products, with specialized cold-chain handling facilities at the Casablanca hub
• Cargo Val: High-security transport for high-value goods including jewelry and banking sector shipments, with elevated security protocols applied throughout the handling chain
• Cargo Live: Transport of live animals under IATA Live Animal Regulations, with day-old chicks among the regularly handled commodities
• Cargo Special: Non-standard shipments including human remains, dangerous goods, diplomatic mail, and oversized freight outside standard dimensions
• Heavy and Outsized Cargo: Dedicated solution for large freight such as aircraft engines, industrial machinery, and vehicles, utilizing the Boeing 767-300F's 45-ton main deck payload
• Charter Cargo: Full-aircraft capacity bookings on a customized route and schedule for clients with requirements beyond scheduled service frequencies

What are the Royal Air Maroc Cargo rates and maximum dimensions accepted?

RAM Cargo prices its services using the standard airfreight rating model. Charges are calculated based on chargeable weight, defined as the higher of the actual gross weight of the shipment and its volumetric, or dimensional, weight. Rates vary according to the origin-destination pair, the commodity type, and the service level selected, with general cargo rates differing from those applied to specialized products such as Cargo Val or Cargo Fresh. Seasonal demand patterns and market conditions also influence pricing, particularly on routes serving West African destinations where demand peaks are more pronounced.

Weight and size limits vary by aircraft type. General cargo bookings made through the cargo.one digital platform accept shipments up to 1,000 kg on wide-body aircraft and up to 500 kg on narrow-body aircraft. The Boeing 767-300F dedicated freighter offers a payload of 45 tons per flight, making it suitable for large consolidated shipments from freight forwarders. The Boeing 787-9 passenger aircraft carries approximately 15 tons of belly cargo per flight, while the Boeing 787-8 carries approximately 13 tons. For the heaviest and most dimensionally complex freight, capacity limits are governed by the structural specifications of the specific aircraft type and the pallet or container positions available on each flight.

• Pricing model: Chargeable weight, calculated as the higher of actual gross weight or volumetric weight, varying by route, commodity, and service level
• General cargo limit on wide-body aircraft: Up to 1,000 kg per shipment via the cargo.one booking platform
• General cargo limit on narrow-body aircraft: Up to 500 kg per shipment via the cargo.one booking platform
• Boeing 767-300F payload: 45 tons per dedicated freighter flight
• Boeing 787-9 belly capacity: Approximately 15 tons per passenger flight
• Boeing 787-8 belly capacity: Approximately 13 tons per passenger flight
• Passenger baggage redirect threshold: Items exceeding 32 kg or 203 cm in total dimensions presented as passenger baggage are redirected to the cargo service
• Charter pricing: Negotiated individually based on aircraft type, route, and schedule requirements, agreed directly with the RAM Cargo sales team

What are the Royal Air Maroc Cargo delivery options?

Royal Air Maroc Cargo operates as an airline cargo carrier and does not provide door-to-door delivery service directly to end consumers. Shipments are consigned and received at airport cargo terminals, with licensed freight forwarders acting on behalf of importers and exporters handling customs clearance and onward ground transport to the final recipient. RAM Cargo manages the air transport segment, from acceptance at the origin cargo terminal through to delivery at the destination airport facility. End-to-end delivery, including the forwarder's ground handling portion, typically falls within a 7 to 30 day window depending on the route and customs clearance process.

Freight forwarders can access RAM Cargo's capacity through two digital platforms launched in 2024 and 2025. The cargo.one platform, activated for RAM Cargo in July 2024, offers 24/7 booking access across 121 markets worldwide. The CargoAi platform was added in 2025 as an additional digital channel providing real-time availability and booking functionality. Traditional bookings through the airline's own commercial team and through regional general sales agents also remain available, with Globe Air Cargo USA, part of the ECS Group, serving as the designated agent for the North American market.

• Airport terminal acceptance and delivery: Shipments are accepted at and delivered to airport cargo facilities, not at shipper or consignee premises
• cargo.one digital platform: 24/7 online booking across 121 markets, launched July 2024
• CargoAi platform: Real-time availability and digital booking channel, added in 2025
• Direct sales team: Traditional booking through RAM Cargo's own commercial representatives
• North America (GSA): Globe Air Cargo USA (ECS Group), general sales agent for US-based freight forwarders accessing the JFK, Dulles, and Miami gateways
• Casablanca hub facilities: Specialized handling areas for high-value cargo, perishables, live animals, and dangerous goods, with an annual terminal capacity of 200,000 tonnes

The Casablanca hub terminal includes distinct handling and storage areas for each cargo category. High-value shipments under the Cargo Val product are processed through secure areas, while perishables and pharmaceutical goods under Cargo Fresh are handled in climate-controlled reception zones. For freight transiting through Casablanca on the way to onward destinations, the terminal is equipped for bonded storage pending connecting flights, allowing multi-leg shipments to pass through without requiring formal import clearance at the intermediate stop.

What should I do if my Royal Air Maroc Cargo parcel is lost or damaged?

For cargo claims related to loss, damage, or delay, Royal Air Maroc Cargo directs claimants to a dedicated online claims portal powered by CargoClaims. Claims can be submitted without requiring a user account by entering the relevant shipment details and contact information. Upon submission, the system automatically generates an acknowledgement containing a reference number that can be used to monitor the progress of the claim. Claimants who do not receive the automated confirmation can reach the CargoClaims support team directly by telephone using the contact details provided on the portal page.

Cargo claims are governed by IATA standards and the provisions of the Montreal Convention or the Warsaw Convention, depending on which applies to the specific shipment. Claimants are typically required to present the original air waybill, a written statement of the claim and the amount being sought, a commercial invoice or other document establishing the value of the goods, and a damage report or exception note issued by the cargo handler at the time of delivery. Claims for physical damage must generally be filed within a defined period after the delivery date, while claims for delay or total loss carry their own notification deadlines under the applicable international convention.

• Claims portal: Dedicated online submission system powered by CargoClaims, accessible without prior user registration
• Required documentation: Original air waybill, written claim statement with the amount sought, commercial invoice as proof of value, and a damage or exception report from the point of delivery
• Claim acknowledgement: An automated confirmation containing a reference number is sent upon successful submission
• Legal framework: Claims governed by IATA standards and the Montreal Convention or Warsaw Convention provisions applicable to the shipment
• General cargo inquiries: RAM Cargo's cargo-specific phone line and cargo email address are the primary direct channels for status updates and support outside the claims portal
• Quality oversight: As a Cargo iQ-certified carrier, RAM Cargo's processes are subject to ongoing audits that may support resolution of process-related discrepancies

Does Royal Air Maroc Cargo handle international shipments and customs formalities?

Royal Air Maroc Cargo handles international shipments across its full network of over 80 destinations. As an IATA-certified carrier, the airline follows standard international airfreight procedures, with the Air Waybill serving as the primary transport document for each shipment. Supporting paperwork typically includes commercial invoices, packing lists, certificates of origin, and any special permits required for regulated goods such as live animals, controlled substances, or species covered by the CITES convention. Customs clearance at the destination is the responsibility of the consignee or their appointed customs broker, not the airline.

Dangerous goods are handled under the Cargo Special product and must comply in full with IATA's Dangerous Goods Regulations. Shippers are required to submit the appropriate DGR declarations, and packaging must meet the specifications set out in the regulations. Several categories face outright prohibitions on RAM Cargo flights, including ammunition with explosive or incendiary projectiles and lithium batteries that are damaged, defective, or subject to recall. Powdery substances in quantities of 350 ml or more are not accepted in hand-carry contexts. Weapons and firearms require authentication from border authorities and are accepted in the aircraft hold only in an unloaded condition.

For shipments transiting through Casablanca on their way to onward destinations, the hub terminal is equipped for bonded storage and customs inspection, allowing freight to move through without requiring full import clearance at the intermediate stop. The parent airline's Oneworld alliance membership supports interline cargo agreements with fellow member carriers, extending RAM Cargo's effective reach beyond its own operated routes. The ECS Group partnership in the United States gives US-based freight forwarders access to the full RAM Cargo network, including connections to more than 23 West African cities, through the three North American gateway airports.

• Primary transport document: Air Waybill (AWB), using Royal Air Maroc's prefix 147 in the standard IATA 11-digit format (147-XXXXXXXX)
• Supporting documents: Commercial invoice, packing list, certificate of origin, and any special permits required for regulated commodities
• Customs clearance responsibility: Consignee or their appointed customs broker at the destination airport
• Dangerous goods: Accepted under Cargo Special in compliance with IATA Dangerous Goods Regulations, with prohibited categories including damaged lithium batteries and ammunition with explosive or incendiary projectiles
• Human remains and diplomatic mail: Accepted under the Cargo Special category with specific documentation and handling requirements
• Bonded storage: Available at the Casablanca hub terminal for transit shipments awaiting onward connecting flights

Understanding tracking statuses

Royal Air Maroc Cargo uses the standard air cargo tracking system based on the Air Waybill number. The AWB format follows the IATA standard of a 3-digit airline prefix followed by an 8-digit serial number, giving an 11-digit identifier in total. For Royal Air Maroc, the prefix is 147, so a complete AWB tracking number takes the format 147-12345678. Shipments can be followed through the official RAM Cargo tracking portal, the CHAMP Cargosystems trace interface, or through a range of third-party tracking aggregator platforms that accept standard AWB inputs.

Because RAM Cargo uses CHAMP Cargosystems as its cargo IT infrastructure, the tracking events displayed follow the industry-standard Cargo-XML or CHAMP message formats common across the airfreight industry. These status codes represent the key handling and transit milestones that a shipment passes through from acceptance at the origin terminal to final delivery at the destination. Some codes may appear more than once during a single shipment's journey, particularly when freight moves through an intermediate airport before reaching its final destination. The table below lists the main statuses that appear when monitoring an active RAM Cargo Air Waybill.