Sameday tracking

What is Sameday?

Sameday is a Romanian courier and last-mile logistics company founded in 2007 in Bucharest by Octavian Badescu and Lucian Baltaru. The two entrepreneurs identified an underserved niche in the Romanian market focusing on reliable same-day and next-day delivery for high-urgency sectors such as banking institutions and medical companies. This specialized origin gave the company operational expertise in express delivery well before the broader e-commerce wave drove mass demand for fast parcel delivery across Romania. At the time of its founding, Sameday positioned itself as the first company in Romania dedicated exclusively to tailor-made express delivery in this niche.

In February 2015, Sameday became the first Romanian business company to list its shares on the AeRO market of the Bucharest Stock Exchange, with a listing capitalization of approximately $2.2 million. Approximately two years later, the majority shareholders bought back all publicly held shares, returning the company to private ownership. The defining step came in May 2017, when eMAG, Romania's largest online retailer, acquired 80% of Sameday's shares, with co-founder Lucian Baltaru retaining a 20% stake. At the time of the acquisition, Sameday's revenues stood at approximately $3 million. The eMAG partnership fundamentally transformed the company from a niche express courier into a mass-market parcel delivery operator, injecting capital, order volume from eMAG's marketplace, and strategic resources that enabled rapid network expansion across Romania.

The launch of the easybox automated parcel locker network in 2018 marked a further turning point. By 2025, the easybox network had grown to more than 7,700 active delivery points across Romania and Bulgaria, the mobile application had surpassed four million downloads, and Sameday had become the leading carrier in Romania by volume of small parcels delivered, holding approximately 32% of the market share in that segment. The company's central logistics hub at Rudeni, Chitila in Ilfov County is described as the second-largest courier hub in South-East Europe. An on-time delivery rate of 97% is cited in company materials for 2024 and 2025, up from 85% before 2018.

• Founded: 2007, Bucharest, Romania, by Octavian Badescu and Lucian Baltaru
• Headquarters: Globalworth Square Building, Floor 7, Str. Gara Herastrau nr. 6, Sector 2, Bucharest, Romania
• Parent company: Dante International SA, owner of eMAG, which holds an 80% majority stake in Sameday
• Market position: Second-largest Romanian courier by revenue and the leading carrier by volume of small parcels delivered, with approximately 32% market share in that segment as of 2024
• On-time delivery rate: 97% as cited in 2024-2025 company materials, up from 85% prior to 2018
• easybox network: More than 7,700 active out-of-home delivery points across Romania and Bulgaria as of 2025
• Mobile app: More than four million downloads by 2025, available on iOS and Android
• Central logistics hub: Rudeni Village, Chitila, Ilfov County, described as the second-largest courier hub in South-East Europe
• Technology infrastructure: Microsoft Azure cloud platform, Kubernetes container orchestration, and Azure IoT Hub for locker fleet management
• Locker hardware partner: KEBA, an Austrian company described as the global pioneer in automated parcel locker solutions

Sameday's current strategic direction centers on consolidating its position as the dominant courier operator in Romania. In June 2025, the company announced the acquisition of Cargus, the first private courier company ever founded in Romania and third-largest in the country by revenue. This transaction was pending approval from the Romanian Competition Council as of early 2026, and if approved, it would establish Sameday as the undisputed market leader in Romanian courier services by a significant margin.

Which countries does Sameday deliver to?

Sameday's primary market is Romania, where the company operates more than 14,000 delivery locations spanning all service modalities, including door-to-door delivery, easybox locker machines, and Sameday Point partner offices. Three major sorting and logistics hubs support the national network. The flagship hub at Rudeni, Chitila near Bucharest handles the bulk of national volume. A second hub operates in Sibiu, and a third facility in Ghimbav near Brasov was inaugurated in March 2025 with an investment of over $4.6 million. The Brasov hub spans 6,800 square meters, can process up to 7,000 parcels per hour, and serves 22 local agencies primarily in eastern Romania.

Bulgaria is Sameday's second active market. By the start of the 2025 peak season, the Bulgarian network had grown to nearly 1,600 out-of-home delivery points, comprising over 600 partner sites and more than 950 easybox lockers. This represented 400% year-over-year growth in the Bulgarian out-of-home network. Hungary was also a significant market until January 2026, when Sameday sold its entire Hungarian subsidiary to Austrian Post, allowing the company to refocus resources on its Romanian and Bulgarian core operations. At the time of the sale, the Hungarian network comprised approximately 1,100 easybox lockers, 230 employees, and annual revenue exceeding $24 million.

For cross-border and international e-commerce shipments, Sameday operates through the Pactic Group infrastructure acquired in 2024. The Pactic Group owns the Pactic and Allpacka brands, as well as the Hungarian courier brand Fürgefutár, and connects to over 40 local courier partners across Europe through the Allpacka booking platform. The platform is designed specifically for the Central and Eastern European corridor, where geographic proximity between Romania and its neighbors allows for delivery in one to two business days. Cash-on-delivery collection is available in seven currencies, and local return addresses can be configured in destination countries.

• Romania: Full national coverage with more than 14,000 delivery locations, including easybox lockers, Sameday Point partner offices, and door-to-door delivery across all provinces and municipalities
• Bulgaria: Nearly 1,600 out-of-home delivery points as of 2025, comprising over 950 easybox lockers and more than 600 partner sites, with 400% year-over-year growth in network coverage
• Central and Eastern Europe: Cross-border delivery via the Pactic/Allpacka platform, with access to over 40 local courier partners, typical transit times of one to two business days to neighboring countries, and cash-on-delivery in seven currencies
• Wider Europe: International shipments available through the Allpacka network, with coverage extending across EU member states via the partner courier network

What are the Sameday services and delivery times?

Sameday offers several distinct service tiers ranging from a same-day metropolitan delivery to automated locker delivery and cross-border international shipping. The service portfolio reflects the company's evolution from a specialized urban express courier into a multi-modal parcel operator serving the full range of e-commerce and business delivery needs. The easybox locker service is the most distinctive element of Sameday's offering, underpinned by a proprietary locker network that has no direct equivalent at this scale among other Romanian couriers. The easyway consumer service, launched around 2023, further differentiates Sameday by allowing individuals to send parcels from any locker without a courier account or a printed label.

• Same Day Delivery: Available in Bucharest and its surrounding metropolitan area, with six configurable time slots spanning 09:00 to 21:00, for delivery within the same calendar day
• Next Day Delivery: The core nationwide service, guaranteeing delivery to any address in Romania on the following business day when the parcel is handed over before the published daily cutoff time at the sender's location
• easybox Delivery: Routes parcels to an automated locker machine rather than a home address. Recipients receive a PIN or QR code to open the locker in under 15 seconds. The locker is available 24 hours a day, seven days a week, and the parcel can be stored for up to seven days, extendable by 24-hour increments
• easyway: A consumer-facing locker-to-locker send service for individuals, requiring no corporate account and no printed label. Accepts parcels up to 47 x 44.5 x 39 cm and 19 kg. Pricing starts from approximately $4 per delivery
• Sameday Point: A network of over 600 partner physical locations including shops, petrol stations, post offices, and retail stores, where customers can drop off or pick up parcels with extended opening hours
• Cash on Delivery: Available as an add-on for domestic shipments. Payment is collected from the recipient in Romanian lei, and funds are transferred to the sender's bank account within three to five working days
• Oversized Parcel Service: Dedicated handling for items exceeding 31.5 kg in physical or volumetric weight, or a circumference over 340 cm calculated as height plus twice the length plus twice the width, processed through a specialized center near the Rudeni hub
• International Shipping: Available through the Pactic/Allpacka platform, with access to over 40 courier partners across Europe, cash-on-delivery in seven currencies, and local return addresses in destination countries

For the Same Day service, delivery takes place within the same calendar day in Bucharest, with six configurable time slots between 09:00 and 21:00. For the Next Day service, packages collected before the published cutoff time are delivered to any address in Romania on the following business day. For easybox deliveries, the recipient has a seven-day collection window from the moment the parcel is loaded into the locker, with the option to extend the period by 24-hour increments. For international cross-border shipments through the Pactic/Allpacka network, transit to neighboring countries typically takes one to two business days.

What are the Sameday rates and maximum dimensions accepted?

Sameday's pricing for business clients is contract-based and structured according to each client's shipment volumes, service tier, destination, and weight ranges. There are no publicly advertised flat rates for business accounts. A fuel surcharge index, updated periodically, is applied on top of base rates for both domestic and international shipments. This index covers several components of the total shipping cost, including weight range cost, easybox type cost, additional kilogram cost, extra network cost, and additional parcel cost. Clients can request a commercial offer directly from Sameday's sales team.

For individual consumers using the easyway service, pricing starts from approximately $4 per locker-to-locker delivery. Each parcel requires its own waybill and is priced individually. The easyway service is accessible without a courier account, with the code to open the locker obtained through the online booking process before visiting an easybox terminal. The standard weight limit across Sameday's main domestic services is 31.5 kg per parcel, above which shipments are reclassified as oversized and handled through the dedicated OVS service at a separate tariff.

• Business rates: Contract-based and tailored to volume, destination, service tier, and weight bracket. No public flat rate schedule is available
• easyway consumer rate: Starting from approximately $4 per locker-to-locker delivery, with no courier account required
• Maximum weight (standard service): 31.5 kg per parcel for door-to-door and standard courier delivery
• Maximum weight (easybox): 20 kg per parcel for deliveries routed to easybox locker machines
• Maximum dimensions (easybox): 47 x 44.5 x 39 cm per parcel
• Oversized threshold: Items exceeding 31.5 kg or a circumference of more than 340 cm (height + 2 x length + 2 x width) are classified as OVS and handled through the dedicated oversized parcel service
• Fuel surcharge: Applied periodically across weight range, easybox type, additional kilogram, extra network, and additional parcel cost components, for both domestic and international shipments

What are the Sameday delivery options?

Sameday has built its recipient-experience infrastructure around its mobile application, which serves as the primary interface for managing deliveries in progress. Once a parcel is in transit, the recipient can use the app to redirect it to a neighbor or a different address entirely, or postpone the delivery by up to five days in Bucharest and up to two days in the rest of Romania. The app activates a live courier location map up to two hours before the scheduled delivery window, showing the courier's real-time position and the number of stops remaining before the recipient's address, a level of tracking detail more commonly associated with ride-hailing services than traditional courier companies.

For contactless delivery, the app supports PIN or QR code validation at the door, removing the need for a physical signature in supported cases. Home delivery is the default option for most shipments, with multiple delivery attempts included in the standard rate. If a delivery attempt is unsuccessful, the recipient can reschedule through the app or opt to have the parcel routed to an easybox locker or a Sameday Point partner location for self-service collection at a convenient time. The easybox network is available 24 hours a day, seven days a week, with a collection window of up to seven days from the time the parcel is loaded.

• Home delivery: Standard door-to-door delivery with multiple attempts included in the base rate. Recipients can reschedule or redirect parcels in transit via the mobile app
• easybox locker pickup: Available 24 hours a day, seven days a week. The parcel can be collected within seven days of loading. The locker opens in under 15 seconds using a PIN or QR code
• Sameday Point pickup: Over 600 partner locations with extended opening hours, including shops, petrol stations, post offices, and retail stores
• Delivery redirect: Recipients can redirect an in-transit parcel to a neighbor or a different address before the delivery is attempted, using the mobile app
• Delivery postponement: Delivery can be delayed by up to five days in Bucharest or up to two days elsewhere in Romania through the app
• Contactless PIN validation: PIN or QR code verification at the door replaces the physical signature requirement in supported cases
• Real-time courier map: Live map showing the courier's exact position and the number of remaining stops, activated up to two hours before the delivery window

For individuals sending via easyway, no account is required to initiate the service. The sender obtains an opening code online, visits any easybox terminal, and loads the parcel independently. Creating an account unlocks additional features including delivery history spanning up to 90 days, push notifications, the ability to cancel deliveries, and the option to save preferred easyboxes and delivery addresses.

What should I do if my Sameday parcel is lost or damaged?

Customers seeking to file a claim for a lost or damaged parcel should contact Sameday's support team with the AWB number of the affected shipment. The customer service line at +40 21 637 0660 operates Monday through Saturday from 08:00 to 20:00 and Sunday from 09:00 to 18:00. A dedicated complaints department is accessible through the same channels on a more restricted schedule of Monday through Friday from 09:00 to 13:00 and 13:30 to 17:00. The AWB number must be referenced in any communication to allow the support team to locate the shipment record.

Third-party review sources indicate that reaching a live agent can require significant wait times, and some customers have reported difficulty obtaining substantive resolutions in claim scenarios beyond initial acknowledgment. In documented public complaints, Sameday has in some cases attributed damage to insufficient packing by the sender rather than courier handling. Customers are therefore advised to document parcel condition carefully at the time of dispatch, retain all packaging materials, and request photographic evidence if damage is discovered at delivery.

• Required information: The AWB waybill number of the shipment, which must be referenced in all communications with the support team
• Customer service phone: +40 21 637 0660, Monday to Saturday 08:00 to 20:00, Sunday 09:00 to 18:00
• Complaints department hours: Monday to Friday 09:00 to 13:00 and 13:30 to 17:00
• Cash on Delivery claims: Funds are transferred to the sender within three to five working days of collection. Recipients may inspect parcel contents visually before paying but cannot open packaging for a technical inspection
• Prohibited items: Claims for prohibited items will not be processed. Prohibited categories include perishable goods, toxic substances, live animals, materials for medical or biological examinations, medical waste, human or animal remains, and body parts or organs

Does Sameday handle international shipments and customs formalities?

International shipping through Sameday is handled via the Pactic Group infrastructure, acquired in 2024. The Pactic Group owns the Pactic and Allpacka brands, as well as the Hungarian courier brand Fürgefutár. The Allpacka platform serves as the primary booking interface for cross-border e-commerce shipments and connects to over 40 local courier partners across Europe. The platform is designed specifically for the Central and Eastern European corridor, allowing Romanian e-commerce merchants to reach buyers in neighboring countries in one to two business days.

The Allpacka platform offers several features tailored to cross-border e-commerce merchants. Cash-on-delivery is available in seven different currencies, and local return addresses can be configured in destination countries, reducing the friction associated with cross-border returns for both merchants and buyers. Pricing for international shipments is contract-based and depends on the shipper's volume and destination mix, with the same fuel surcharge index applied as on domestic shipments.

Sameday's international focus as of 2025 is primarily on intra-EU and Central-Eastern European cross-border e-commerce rather than intercontinental shipping. Specific customs documentation requirements, duties and taxes handling, and delivery duty paid options for non-EU destinations were not detailed in publicly available company materials. Shippers with requirements beyond the CEE corridor should contact Sameday's commercial team directly to clarify applicable procedures and coverage.

• International platform: Pactic Group (Allpacka), acquired in 2024, with access to over 40 local courier partners across Europe
• Primary coverage: Central and Eastern Europe, with typical transit times of one to two business days to neighboring countries from Romania
• Cash on delivery: Available for international shipments in seven different currencies, with funds repatriated to the sender following the same general framework as domestic CoD
• Return addresses: Local return addresses available in destination countries through the Allpacka platform
• Pricing model: Contract-based for international shipments, with a fuel surcharge index applied in addition to base rates
• Prohibited items: Perishable goods, toxic substances, live animals, biological examination materials, medical waste, human or animal remains, and body parts or organs are prohibited across all services, domestic and international

Understanding tracking statuses

Sameday uses the AWB waybill number as its universal parcel identifier, assigned to each shipment at the time of dispatch. An example of the AWB format used by the carrier is 1ONBLN0123456. Tracking can be performed through the dedicated waybill status check section of the Sameday website, through the mobile application on iOS or Android, or through third-party parcel tracking platforms. The mobile app provides the most detailed tracking experience, including a real-time courier location map that activates up to two hours before the estimated delivery window and displays the courier's current position along with the number of remaining stops before the recipient's address.

The tracking system updates throughout the parcel lifecycle, from initial acceptance at the collection point through processing at sorting hubs, transit between facilities, and final delivery to the recipient's address or loading into an easybox locker. The app stores up to 90 days of delivery history for registered users. Status messages on the Sameday platform are displayed in Romanian, but the key lifecycle stages follow a logical progression from registration through sorting and transit to delivery confirmation or locker deposit. Below are the main stages and their meanings.