Seino tracking

What is Seino?

Seino Transportation Co., Ltd. is one of Japan's largest logistics and freight transportation companies, recognized as the largest privately owned freight company in Japan and the third-largest physical distribution trading company among the eleven major operators in that sector. Operating under the parent holding structure of Seino Holdings Co., Ltd., Seino's core activities cover domestic parcel and freight delivery, international logistics, air and ocean cargo forwarding, warehousing, and customs clearance services. The company's domestic services are marketed under the Kangaroo brand which was introduced in the 1980s to unify a wide range of specialized delivery offerings into a single recognizable product line.

The company traces its origins to February 11, 1930, when founder Rihachi Taguchi started a transportation business in Gifu Prefecture with a single used truck, naming his enterprise Taguchi Automobile. By 1933, initial growth allowed Taguchi to open an office in Ogaki, a city in Gifu Prefecture that remains the anchor of Seino's operations to this day. By 1941, the company had grown to twenty trucks and 50 employees, adopting the name Seino Truck Transportation Co. The following year, Japan's wartime government mandated a consolidation of transportation companies, merging Seino with fourteen other operators under the name Seino Transportation Co., Ltd., the corporate identity it carries today.

The postwar period brought structured expansion. Seino received its first significant route license in 1948, authorizing long-distance freight operations along a 58-kilometer route connecting Ogaki and Nagoya. By 1954, the company had established overnight carrier service across the Kanto, Chubu, and Kansai regions. In 1981, Rihachi Taguchi's son, Toshio Taguchi, became president and reorganized the company's diverse offerings under the Kangaroo brand creating distinct service tiers for commercial freight, lightweight parcels, perishable deliveries, and air cargo. The founder passed away on July 28, 1982, by which point Seino had grown to a company with $6.15 billion in capital. Seino Holdings Co., Ltd. was formally established on October 1, 2005, as the group's parent holding company.

• Founded: February 11, 1930, in Gifu Prefecture, Japan, by Rihachi Taguchi, under the original name Taguchi Automobile
• Corporate name: Seino Transportation Co., Ltd., adopted in 1942 following a government-mandated wartime merger with fourteen other transportation companies
• Headquarters: Ogaki City, Gifu Prefecture, Japan
• Parent company: Seino Holdings Co., Ltd., established October 1, 2005, and listed on the Tokyo Stock Exchange under ticker 9076.T; also traded over the counter in the United States under the symbol SEOTF
• Domestic service brand: Kangaroo, introduced in the 1980s and covering all domestic transport service categories
• International freight subsidiary: Seino Super Express Co., Ltd., one of Japan's leading registered IATA cargo agents, with over 200 directly-managed domestic air freight branches
• Customs subsidiary: Seino Customs Clearance Service Co., Ltd., with more than 56% of its staff holding certified customs broker qualifications
• Network scale: Approximately 1,100 locations worldwide, covering approximately 96% of the global market supported by over 700 domestic route flights across Japan

Seino's market position rests on the breadth of its domestic Kangaroo network and its international freight forwarding capabilities through Seino Super Express. Domestically, the company's network of over 700 route flights connects Japan's major regions by air, with truck, rail, and coastal shipping infrastructure filling in the gaps between those corridors. Internationally, the group's approximately 1,100 partner and owned locations extend across all major trading regions of the world, with particular depth in the Japan-North America trade lane through its US subsidiary, which has operated continuously since 1963.

Which countries does Seino deliver to?

Seino's domestic coverage extends across the entirety of Japan, organized into ten regional delivery zones that form the basis of the company's pricing and transit time calculations. These zones are Hokkaido, North Tohoku, South Tohoku, Kanto, the Tokyo metropolitan region, Central, the Chubu region including Nagoya, Kinki, the Osaka, Kyoto, and Kobe region, Chugoku, western Honshu, Shikoku, North Kyushu, and South Kyushu. The Kangaroo network connects Seino's sales offices and branches across all of these regions, supporting overnight and express delivery to the vast majority of Japan's populated areas.

Internationally, the Seino Group's network spans approximately 1,100 partner and owned locations, with coverage that the company claims reaches around 96% of the global market. Seino provides international transportation services from major sea and air ports throughout Japan, as well as from regional ports, giving shippers access to overseas markets even from non-metropolitan areas. International services are available across land sea, and air transport modes, handled through Seino Super Express's freight forwarding operations.

• Japan (domestic): Complete coverage across ten delivery zones, from Hokkaido in the north to South Kyushu in the southwest, including all major metropolitan areas
• North America: United States, with dedicated offices in Los Angeles, New York, Atlanta, and Chicago operated by Seino Super Express USA, Inc. since 1963
• Asia-Pacific: Destinations across East and Southeast Asia, Australia, and other Pacific region countries served through Seino Super Express's freight network
• Europe: European destinations served through the group's international freight forwarding partnerships and air freight capabilities
• Global reach: Approximately 96% of the global market covered through the group's network of approximately 1,100 worldwide locations spanning all major commercial trading regions

For the Japan-United States trade lane, Seino Super Express USA, Inc. has operated since 1963 and maintains offices in Los Angeles, New York, Atlanta, and Chicago. The US operation handles approximately 90% air export from the United States through scheduled shipments to Japan, with departures three days per week to Narita, Kansai , Osaka, and Nagoya airports. This scheduled air freight structure gives Japan-bound shipments from the United States a predictable and regular transit framework that suits both freight forwarders and commercial importers.

What are the Seino services and delivery times?

Seino's domestic service lineup is built entirely around the Kangaroo brand and covers a wide range of delivery needs, from time-critical same-day service to temperature-controlled parcel transport. The flagship domestic express option is Kangaroo-Tokkyu-Bin Express, designed for priority, fast-tracked movement of parcels and freight across the regional network. For smaller and lighter shipments, the Kangaroo-Mini-Bin Parcel service handles lightweight items and is widely used for e-commerce and individual consumer parcels. Standard door-to-door home delivery, known as the Kangaroo courier service, takuhai, operates as the general-purpose parcel offering comparable to standard services provided by other Japanese carriers.

Beyond the standard tiers, Seino offers several specialized options. The Kangaroo SAVE Express Delivery service provides a cost-effective alternative within the express tier for shippers with some schedule flexibility. The Kangaroo Same Day Delivery Service handles time-critical domestic shipments requiring delivery on the same calendar day as pickup. For perishable goods and temperature-sensitive food items, the Kangaroo-Chilled-Bin Parcel service maintains the cold chain throughout transit. High-value items are handled by the Kangaroo valuables transportation service, which uses purpose-built exclusive boxes with a standard interior of 30cm x 43cm x 14cm, or larger duralumin boxes measuring 30cm x 52cm x 38cm interior, both subject to a maximum weight of 20kg per box.

The JITBOX Charter-Bin service is a just-in-time chartered delivery option designed for supply-chain-critical B2B shipments where precise delivery timing matters as much as the delivery itself. Pickup windows are available from 8:00 to 9:59 and from 18:01 to 20:00, with corresponding delivery windows that match the precision of the pickup schedule. For mail and document delivery, the Kangaroo Postal-Mail-Bin Service covers that specific need. The Kangaroo Air Freight service handles domestic air cargo across Seino's air freight infrastructure throughout Japan.

For international shipments, Seino offers the Kangaroo International Courier Service for door-to-door express parcel delivery across borders, and the International AIR Pack service for packages up to 280kg and up to 1 cubic meter in volume, with a maximum height of 155cm. An international moving service covers household and commercial relocation across borders. Seino Super Express handles full freight forwarding internationally, covering air freight as one of Japan's leading IATA cargo agents with over 200 directly-managed domestic branches, Full Container Load, FCL, ocean freight, Less than Container Load, LCL, ocean freight, and Roll-On/Roll-Off, RORO, ocean freight, along with warehousing, customs clearance, and trade documentation support.

• Kangaroo-Tokkyu-Bin Express: Priority domestic express service for fast inter-regional movement of parcels and freight, generally achieving next-day delivery between neighboring major zones
• Kangaroo-Mini-Bin Parcel: Lightweight parcel service for smaller shipments, widely used for e-commerce and individual consumer deliveries
• Kangaroo courier service (takuhai): Standard door-to-door home and business delivery
• Kangaroo SAVE Express Delivery: Value-oriented express delivery for shippers with some schedule flexibility who do not require the fastest available tier
• Kangaroo Same Day Delivery Service: Delivery on the same calendar day as pickup for the most urgent domestic shipments
• Kangaroo-Chilled-Bin Parcel: Temperature-controlled delivery for perishable goods and chilled food items, maintaining the cold chain from origin to recipient
• Kangaroo valuables transportation service: Secure transport of high-value items in purpose-built exclusive boxes, maximum 20kg per box
• JITBOX Charter-Bin service: Just-in-time chartered delivery with precise two-hour pickup and delivery windows, designed for B2B supply chain requirements
• International AIR Pack: International air freight service for packages up to 280kg and up to 1 cubic meter in volume, with a maximum height of 155cm
• Kangaroo International Courier Service: Door-to-door international express parcel delivery
• Seino Super Express (SSX): Full international freight forwarding covering air freight, FCL and LCL ocean freight, RORO ocean freight, warehousing, and customs clearance

For domestic transit times, most standard Kangaroo parcels reach their destination within 1 to 3 business days depending on origin and destination zones. The Kangaroo-Tokkyu-Bin Express service generally achieves next-day delivery between well-connected neighboring regions such as Kanto and Chubu, or Chubu and Kinki. The Kangaroo Same Day Delivery Service delivers on the same calendar day as pickup, making it the fastest domestic option in the Seino lineup. For international shipments, delivery times vary depending on destination country and transport mode. Seino Super Express USA operates air freight to Japan on a scheduled three-days-per-week basis, providing predictable transit windows for the Japan-US corridor.

What are the Seino rates and maximum dimensions accepted?

Seino calculates domestic freight rates for its Kangaroo-Bin transport services using a zone-based pricing matrix. The matrix takes into account the origin zone, the destination zone, and the package dimensions or weight. The ten domestic zones used to determine pricing are Hokkaido, North Tohoku, South Tohoku, Kanto, Central, Kinki, Chugoku, Shikoku, North Kyushu, and South Kyushu. Shippers can estimate costs in advance using the Kangaroo-Bin Fare Estimate tool available on Seino's official website, where the relevant shipping parameters are entered to generate a fare calculation.

For international shipments through the International AIR Pack service, the maximum package weight is 280kg and the maximum volume is 1 cubic meter, with a height restriction of no more than 155cm per shipment. The valuables transportation service uses exclusive boxes with defined interior dimensions. The standard box measures 30cm x 43cm x 14cm inside, while the larger duralumin box measures 30cm x 52cm x 38cm inside. Both variants are subject to a maximum carrying weight of 20kg per box. For the JITBOX Charter-Bin service, an additional charge applies for pickup or delivery outside the standard 9:00 to 18:00 window, specifically for the early morning slot from 8:00 to 9:59 and the evening slot from 18:01 to 20:00.

• Domestic pricing model: Zone-based matrix determined by origin zone, destination zone, and package dimensions or weight, across ten regional zones throughout Japan
• Domestic fare estimate tool: Kangaroo-Bin Fare Estimate tool on the official Seino website, allowing shippers to calculate costs before shipping by inputting their parameters
• International AIR Pack weight limit: Maximum 280kg per shipment
• International AIR Pack volume limit: Maximum 1 cubic meter, with a maximum height of 155cm
• Valuables transport box dimensions: Standard box interior 30cm x 43cm x 14cm; duralumin box interior 30cm x 52cm x 38cm; maximum 20kg per box for both variants
• JITBOX off-hours surcharge: Additional charge applies for pickup or delivery in the 8:00-9:59 and 18:01-20:00 time windows, outside the standard 9:00-18:00 schedule

What are the Seino delivery options?

Standard delivery for Seino shipments is made directly to the recipient's home or business address. When a delivery attempt is made and the recipient is not present, the driver leaves an Attempted Delivery Notice at the address. The recipient can use this notice to request redelivery through Seino's official website, choosing a convenient date and time for a second attempt. For most services, shippers and recipients can designate a preferred delivery time window, with the standard time designation range running from 9:00 to 18:00. In certain cases, time designation is available up to midnight, though the available time slots may be restricted depending on the destination area.

For the Kangaroo Same Day Delivery Service, a separate redelivery fee is charged if the recipient is absent at the time of the delivery attempt, reflecting the premium cost structure of that service tier. For shipments sent via the Kangaroo-Chilled-Bin Parcel service, if a daytime delivery attempt is unsuccessful due to recipient absence, Seino will attempt a further delivery by 21:00 on the same day, or at a time of the recipient's choosing if the recipient contacts the carrier before the package is returned. An additional surcharge applies for deliveries or collections outside the standard 9:00-18:00 window across the services that support off-hours scheduling.

• Standard address delivery: Direct delivery to home or business address during standard operating hours
• Attempted Delivery Notice: Left by the driver when the recipient is absent; redelivery can be requested online via Seino's official website
• Time designation service: Preferred delivery window specifiable from 9:00 to 18:00, and up to midnight in some cases depending on destination and service type
• Off-hours delivery surcharge: Additional charge for deliveries or collections outside the standard 9:00-18:00 window, covering the 8:00-9:59 and 18:01-20:00 slots
• Same Day redelivery fee: A separate redelivery charge applies if the recipient is absent when a Kangaroo Same Day Delivery Service parcel is delivered
• Chilled goods re-delivery: For Kangaroo-Chilled-Bin Parcel shipments, a second delivery attempt is made by 21:00 on the same day if the first attempt is unsuccessful, or at a designated time if the recipient calls back before the package is returned
• Branch pickup: Freight and commercial shipments can be collected from Seino's network of sales offices and branches located throughout Japan, findable via the branch locator on the official website

What should I do if my Seino parcel is lost or damaged?

Seino assigns specialists holding the qualification of Logistics Technology Manager to handle customer concerns related to logistics issues. The company states that it responds promptly in situations requiring recall operations, indicating a structured process is in place for addressing service failures such as lost or damaged shipments. For standard domestic shipments, the first point of contact is typically the Seino sales office nearest to the recipient or sender, locatable through the branch finder on the official website. Online service tools are also available for customers who prefer to submit inquiries electronically rather than visiting a branch in person.

For international shipments, queries about lost or damaged parcels can be directed to Seino Super Express USA, Inc. through its offices in Los Angeles, New York, Atlanta, or Chicago, depending on the origin of the shipment. Seino's official website includes a dedicated section addressing the receiving process and how to handle delivery issues, and the online tracking system retains shipment records for 60 days after the date of shipment. This 60-day retention window provides a period during which tracking history can be referenced when documenting a claim for a lost or damaged parcel.

• Domestic contact: Seino sales offices and branches throughout Japan, locatable via the branch finder on the official website
• Online contact: Online service tools available on the official Seino website for submitting inquiries and service requests without visiting a branch
• International contact: Seino Super Express USA, Inc. offices in Los Angeles, New York, Atlanta, and Chicago for inquiries relating to US-Japan shipments
• Claims specialists: Logistics Technology Manager-qualified personnel are assigned to handle customer logistics concerns
• Tracking reference period: Shipment tracking history remains accessible for 60 days after the shipment date, providing documentation support for claims

Does Seino handle international shipments and customs formalities?

Seino handles international shipments through two main service channels. The Kangaroo International Courier Service provides door-to-door express parcel delivery across borders for individual and business shippers. For full freight forwarding needs, Seino Super Express Co., Ltd. offers international transport across air, ocean, and ground modes, including international air freight, Full Container Load, FCL, ocean freight, Less than Container Load, LCL, ocean freight, and Roll-On/Roll-Off, RORO, ocean freight. Seino Super Express operates as one of Japan's leading IATA cargo agents and maintains over 200 directly-managed domestic air freight branches in Japan, giving the group substantial capacity to originate international air cargo from across the country.

Customs clearance is handled by a dedicated group subsidiary, Seino Customs Clearance Service Co., Ltd., which specializes exclusively in customs brokerage. More than 56% of that subsidiary's employees are certified customs brokers, giving the group significant in-house expertise for both import and export procedures. The customs subsidiary handles the full customs declaration process for cargo arriving in Japan from overseas and for goods departing Japan to other countries, and it delivers cleared cargo directly to the final destination once formalities are complete.

Standard documentation required for international shipments through the Seino network includes a commercial invoice, a packing list, and a product catalog. These documents are required for customs declaration whether the shipment is being imported into Japan or exported from Japan to another country. For ocean freight, Seino Super Express manages drayage, container vanning and devanning, and related handling alongside the core forwarding service. For shippers in the United States, Seino Super Express USA, Inc. handles approximately 90% air export from the US market with scheduled departures to Narita, Kansai, and Nagoya airports operating three times per week.

• International express parcels: Kangaroo International Courier Service for door-to-door express delivery across borders
• International air freight: Seino Super Express, a registered IATA cargo agent with over 200 directly-managed air freight branches in Japan
• Ocean freight options: Full Container Load (FCL), Less than Container Load (LCL), and Roll-On/Roll-Off (RORO) services offered by Seino Super Express
• Customs clearance subsidiary: Seino Customs Clearance Service Co., Ltd. handles import and export customs brokerage, with over 56% of staff holding certified customs broker qualifications
• Required shipping documents: Commercial invoice, packing list, and product catalog required for customs declaration on all international shipments
• US operations: Seino Super Express USA, Inc., operating since 1963 with offices in Los Angeles, New York, Atlanta, and Chicago, handles approximately 90% air export from the United States, with scheduled flights to Japan three days per week
• International AIR Pack limits: Maximum 280kg per shipment, maximum 1 cubic meter in volume, maximum height 155cm

Understanding tracking statuses

When tracking a Seino shipment online, the tracking system displays the current status of the parcel, a history of location updates, and the expected delivery date. The system supports simultaneous tracking of up to 10 parcels at once and retains tracking records for 60 days after the date of shipment. Standard Seino domestic tracking numbers are 10 digits long and typically begin with 0, 2, 3, 8, or 9. Seino Super Express tracking numbers are generally 10 to 12 digits long. Some Seino parcel tracking numbers use alphanumeric formats beginning with prefixes such as 3S, JVGL, or JJD, and express-type tracking numbers may begin with 000, JJD01, JJD00, or JVGL.

The statuses displayed during tracking reflect the main stages a shipment passes through from the moment the sender prepares the order to the moment of final delivery. Each update in the tracking history corresponds to a physical event recorded at a Seino facility, transit point, or delivery address. The descriptions below cover the main statuses likely to appear when tracking a Seino parcel and explain what each one indicates in practical terms for the recipient or sender.