Shippify tracking

What is Shippify?

Shippify is a technology-driven, on-demand last-mile logistics platform founded by Ecuadorian entrepreneurs Miguel Torres and Luis Loaiza. The company connects businesses with a crowdsourced network of independent drivers to execute same-day and next-day urban deliveries across Latin America's major cities. Rather than operating its own fleet Shippify functions as a marketplace that matches merchant delivery needs with available motorcycle couriers, car operators, van drivers, and truck operators registered on the platform, allowing the business to scale across cities without the capital requirements of a traditional logistics operator.

The origins of Shippify trace back to 2011, when Torres and Loaiza participated in the Start-Up Chile acceleration program, an initiative of the Chilean government's Economic Development Agency. Through that program, they received an initial grant of approximately $30,000 and began developing marketplace business models under a venture called Escapes With You, conceived as an experiential travel platform. After several years of iteration, the founders identified a significant gap in Latin American last-mile logistics and transformed their venture accordingly. The logistics-focused incarnation of the business launched around 2014 to 2015, with Belo Horizonte, Brazil, serving as the initial operating territory.

In a seed investment round conducted between December 2018 and January 2019, Shippify raised approximately $2 million. The round included Aramex, one of the world's leading international logistics companies headquartered in Dubai, as well as Fadi Ghandour, Aramex's founder and a board director of Endeavor Global, and Donna Harris of the 1776 venture capital fund. The involvement of a globally established carrier of Aramex's stature was particularly significant for a company at this stage, as it suggested potential for network sharing and operational mentorship. By early 2021, Shippify signed a nine-figure contract with Amazon to support the e-commerce giant's delivery operations in Latin America, a deal that InvestChile publicly cited as placing the company on a trajectory toward unicorn valuation.

• Founded: 2014, with logistics operations formally launched around 2015, following the founders' participation in the Start-Up Chile program in 2011
• Founders: Miguel Torres (Co-Founder and CEO) and Luis Loaiza (Co-Founder and CTO), both Ecuadorian entrepreneurs
• Headquarters: Belo Horizonte, State of Minas Gerais, Brazil, with operational presence also in Santiago, Chile
• Legal entity: Shippify, Inc.
• Notable investors: Aramex (Dubai), Fadi Ghandour, and Donna Harris of the 1776 fund
• Enterprise clients: Amazon, FedEx, Carrefour, Lojas Rede, Falabella, Ripley, and Coca-Cola's digital sales operations in Chile
• Monthly delivery volume: Over 800,000 deliveries per month as reported by the company
• Active markets: Brazil, Chile, Ecuador, and Mexico

Shippify's positioning within the Latin American logistics market rests on the speed and real-time visibility it offers relative to traditional carrier networks in the region. The company has been recognized alongside XPO Logistics and Stuart Delivery in global on-demand logistics market analysis. Its technology platform spans web dashboards, iOS and Android driver applications, and a documented RESTful API, designed to serve both small e-commerce merchants and large multinational corporations operating in Latin America's urban centers. The company has also developed Shippify Intelligence, an AI-powered analytics platform designed to automate and optimize delivery workflows at scale.

Which countries does Shippify deliver to?

Shippify's operational footprint is concentrated entirely within Latin America, targeting the region's most populous and economically active urban centers. The company is currently active in four countries, namely Brazil, Chile, Ecuador, and Mexico. Coverage within each market is focused on major metropolitan areas rather than rural or remote territories, consistent with the urban last-mile nature of the service. The company has publicly stated intentions to expand into Colombia and Peru, which would round out its presence across South America's primary logistics markets.

Brazil is Shippify's single largest and most developed market. The company covers 25 Brazilian state capitals as well as a substantial number of interior cities, reflecting a deep penetration strategy rather than a concentration in São Paulo and Rio de Janeiro alone. Enterprise clients in Brazil include Amazon, FedEx, Carrefour, and Lojas Rede, the country's largest cosmetics retail chain. Together, Brazil and Chile account for approximately 90% of Shippify's total transaction volume, with Brazil representing the dominant share of that figure.

Chile is Shippify's second-largest market and the country most closely tied to the company's founding story, given the founders' participation in the Start-Up Chile program. Chilean operations serve notable retail clients including Falabella, with more than 40 store locations integrated into Shippify's last-mile network, and Ripley, with nearly 50 locations. Coca-Cola's online sales platform in Chile is also among the company's documented clients in that market. Santiago and its broader metropolitan region form the operational core of Shippify's Chilean business.

• Brazil: 25 state capitals and a significant number of interior cities, making it the largest and most penetrated market in Shippify's portfolio, responsible for the majority of total transaction volume
• Chile: Santiago metropolitan region and surrounding areas, serving clients including Falabella (more than 40 locations), Ripley (nearly 50 locations), and Coca-Cola's digital operations
• Ecuador: The country of origin of Shippify's founders, contributing a smaller share of total volume while providing a strategic foothold in the Andean region
• Mexico: Operations concentrated on major urban centers in the largest e-commerce market in Latin America by total transaction value
• Planned expansion: Colombia and Peru, targeting Andean and Pacific-coast markets to complete coverage of South America's top-tier logistics territories

Ecuador holds historical significance as the home country of founders Miguel Torres and Luis Loaiza. While its contribution to overall volume is smaller relative to Brazil and Chile, the market provides a strategic anchor in the Andean subregion. Mexico represents Shippify's entry into the single largest e-commerce market in Latin America, where operations focus on major urban centers given the country's significant geographic scale and the competitive intensity of its local logistics sector.

What are the Shippify services and delivery times?

Shippify's service portfolio is built around urban last-mile delivery, accessible through a web dashboard, mobile applications, and a RESTful API. The company does not position itself as a traditional parcel carrier and does not operate intercity freight networks or international air cargo routes. Its focus is on the final segment of the supply chain, delivering goods from a business location, warehouse, or dark store to the end customer's door within a city or metropolitan area. The platform matches each shipment to an available driver in real time, with the required vehicle type determined automatically by the package's weight and dimensions.

Same-day delivery is Shippify's core service and the primary basis of its market positioning. Orders accepted before the daily cutoff are matched to available drivers and delivered within the same calendar day, typically within a few hours depending on driver availability and distance within the city. On-demand delivery represents the most rapid tier, functioning like a ride-hailing model applied to package delivery. A driver is dispatched as quickly as a match can be made in the system, and in dense urban areas delivery can be completed within one to three hours. Next-day delivery extends the fulfillment window to the following business day, useful for orders placed after the same-day cutoff or for merchants preferring to schedule ahead.

Scheduled deliveries allow businesses to plan future dispatch cycles in advance, locking in pickup and delivery time slots that the platform fulfills automatically by assigning drivers at the designated time. This service tier is particularly suited to enterprise clients managing high-volume daily dispatch operations. Reverse logistics is an increasingly significant part of Shippify's offering, supporting the collection of returned goods from end consumers and their return to the originating merchant or warehouse. Restocking services extend the platform into B2B supply replenishment, moving inventory between distribution centers, retail stores, or fulfillment hubs using the same driver network.

• Same-day delivery: Orders accepted before the daily cutoff are delivered within the same calendar day, generally within a few hours in covered cities
• On-demand delivery: Direct dispatch with delivery typically completed within one to three hours in dense urban areas after a driver is matched
• Next-day delivery: Orders placed after the same-day cutoff or scheduled for the following day are fulfilled by the next business day
• Scheduled deliveries: Pre-booked pickup and delivery time slots managed automatically by the platform, suited to high-volume enterprise dispatch cycles
• Reverse logistics: Collection of returned goods from end customers and return to the originating business or warehouse
• Restocking services: Movement of inventory between business locations, distribution centers, and retail stores using the crowdsourced driver network
• API and developer platform: Documented RESTful API, a Prestashop module, and a JavaScript widget enabling direct integration with e-commerce systems, ERPs, and order management platforms
• Shippify Intelligence: An AI-powered analytics platform designed to automate and optimize delivery workflows at scale, extending the company's capabilities beyond pure marketplace operations

Shippify does not publish universal service guarantees in the manner of global postal operators, as delivery commitments are established at the time of booking through the platform, and the company's operational model is intra-city and at most, intra-metropolitan. Long-distance domestic shipping between cities in the same country falls outside its core service parameters, and there is no documented cross-border international shipping offering.

What are the Shippify rates and maximum dimensions accepted?

Shippify's pricing model is dynamic and algorithmic, calculated at the time of booking rather than through a fixed published rate card. The cost of each shipment is determined by a combination of factors including the distance between pickup and delivery points, the vehicle type required for the package's weight and dimensions, the service tier selected, and the contract terms applicable to high-volume accounts. Enterprise clients negotiate custom rate structures reflecting their dispatch volumes, while smaller merchants pay rates generated by the platform's standard distance and vehicle-based algorithm.

The platform can accommodate a wide range of package sizes due to its multi-vehicle model. Motorcycle couriers handle smaller, lighter parcels, while cars, vans, and trucks serve larger or heavier shipments requiring more capacity. Specific published weight and dimension caps by vehicle category are not publicly documented in available materials, and businesses are typically directed to consult the platform or the Shippify sales team for guidance on their specific use case. The platform also incorporates rate configuration tools that allow business clients to define their own pricing rules for end customers, with Shippify managing the underlying carrier cost on the back end.

• Pricing model: Dynamic and algorithmic, calculated per shipment at the time of booking based on distance, vehicle type, and service tier
• Distance: The distance between the pickup location and the delivery address is the primary variable in cost calculation
• Vehicle type: Motorcycle for smaller parcels, car for medium shipments, and van or truck for larger or heavier items, with the appropriate vehicle determined by the package's specifications
• Enterprise pricing: High-volume accounts negotiate custom rate structures directly with Shippify's commercial team
• Published dimension limits: Specific weight and size caps by vehicle category are not publicly documented; individual use cases should be confirmed through the platform

What are the Shippify delivery options?

Shippify's model is built around direct door-to-door delivery, where a driver collects the parcel from the merchant's location and delivers it to the end recipient's specified address. This is the default delivery mode across all service tiers and all markets where the company operates. The platform does not feature a network of physical pickup lockers or partner collection points in the manner of European parcel carriers. Its fundamental design is address-to-address delivery through the crowdsourced driver marketplace, and there is no documented equivalent of a parcel locker or pickup point service in its current offering.

A distinguishing feature of Shippify's tracking is that recipients can monitor their delivery via live GPS positioning of the assigned driver, rather than through milestone-based status updates. This means the recipient sees not just a status change but the actual location of the driver on a map in real time, providing a level of positional detail that traditional parcel carrier tracking systems do not offer. The platform also enables direct communication between the recipient and the driver, which is particularly useful for confirming building access codes, clarifying address details, or coordinating handoff logistics in dense urban environments.

• Door-to-door delivery: The default model across all service tiers; a driver collects from the merchant's location and delivers directly to the recipient's address
• Real-time GPS tracking: Recipients can view the live position of the assigned driver on a map throughout the delivery, rather than waiting for periodic status updates
• Direct driver communication: The platform allows recipients to contact the assigned driver directly, useful for coordinating building entry, confirming addresses, or managing handoff details
• Delivery configuration: Handoff procedures, including whether a signature is required, are configured at the merchant level when setting up delivery parameters on the platform
• Failed delivery handling: Real-time driver communication serves as the primary tool for avoiding failed delivery attempts. Specific policies for unavailable recipients are determined at the merchant or enterprise client configuration level and are not uniformly published

What should I do if my Shippify parcel is lost or damaged?

Shippify operates primarily as a B2B platform, meaning its direct client relationship is with the business that booked the shipment rather than with the end recipient. As a result, the process for addressing a lost or damaged parcel typically begins with contacting the merchant or seller who originally dispatched the item. That merchant then interfaces with Shippify's business support channels through their account relationship. Specific published policies for claims, including filing deadlines, required documentation, and compensation structures, are not extensively documented in Shippify's publicly accessible materials.

For individual recipients attempting to trace a parcel's status independently, third-party tracking aggregators including OrderTracker all support Shippify tracking numbers, providing a secondary way to check shipment information outside of the originating merchant. These platforms can surface event logs and status updates that may assist in establishing the last known position of a shipment. The most direct path to resolving a delivery issue remains contacting the merchant, who has access to the full order and shipment record within the Shippify business platform.

• Primary contact: The merchant or seller who booked the shipment, as Shippify's direct client relationship is with the business rather than the end recipient
• Third-party tracking: Aggregators including OrderTracker support Shippify tracking numbers and can provide independent status information
• Published claims policies: Specific deadlines, compensation amounts, and documentation requirements for loss or damage claims are not publicly documented in available materials

Does Shippify handle international shipments and customs formalities?

Based on all available information, Shippify does not operate as an international shipping carrier. The company's platform and business model are designed exclusively for intra-city and metropolitan last-mile delivery within the countries where it operates. Its crowdsourced urban driver model is not structured for cross-border shipments, and no documentation of customs brokerage, international air or sea freight, or Delivered Duty Paid international service options has been found in publicly accessible materials. This is consistent with the company's foundational model, in which locally registered drivers operate within a single city and cannot cross national borders.

For businesses that need to move goods into Latin America from abroad, Shippify could potentially serve as the domestic last-mile segment once a shipment has cleared customs and arrived in a city covered by the platform. The cross-border leg would need to be handled by a separate international carrier. No prohibited items lists, customs declaration guidance, or duty and tax handling documentation has been published by Shippify, which is consistent with the complete absence of an international shipping offering from the company's current service portfolio.

Understanding tracking statuses

When tracking a Shippify shipment online, different status updates appear as the parcel moves through the delivery process. Shippify's tracking architecture maps shipment events to a system of seven main statuses and thirty-three sub-statuses, according to documentation published by third-party tracking integration platforms. Tracking numbers are alphanumeric, ranging from four to one hundred characters, which accommodates both short internal identifiers and longer enterprise-generated reference codes. The real-time GPS layer means that between formal status changes, recipients can also view the driver's live position on a map, providing positional information beyond what text-based statuses alone convey. Here are the main statuses and their meanings.