Shippit tracking

What is Shippit?

Shippit is an Australian shipping and delivery management software platform that operates as a technology layer between retailers and the carriers that physically move goods to customers. Rather than running its own fleet of vehicles or sorting centres, Shippit aggregates access to over one hundred carrier partners under a single interface, allowing merchants to book, manage, track, and report on shipments from one centralised dashboard. The platform processes over one hundred million deliveries per year, making it one of the most significant logistics technology companies in the Asia-Pacific region.

The company was founded in May 2014 by Rob Hango-Zada and William On, two University of New South Wales graduates who later became Joint CEOs. The idea came from a mundane but frustrating experience, as co-founder William On missed a delivery for a vacuum cleaner and received a misdelivery card. The pair decided to build a company with the stated goal of eliminating that failure point in the last-mile delivery process. Shippit officially launched in February 2015, beginning with a small group of fashion and homeware boutiques in the Surry Hills neighbourhood of Sydney.

In the years that followed, Shippit grew through a series of funding rounds and strategic acquisitions. A seed round in September 2015, led by Les Szekely of Equity Venture Partners, provided early capital. A Series A in May 2017 funded expansion into Asia. The Series B round closed in December 2020, led by Tiger Global Management, and was used to extend the platform's footprint across Southeast Asia and grow the engineering team. In March 2022, Shippit acquired Premonition, an Australian last-mile fleet management technology platform, adding AI-powered route optimisation capabilities. In October 2022, the company acquired Luwjistik, a Singapore-based logistics software platform, deepening its presence across Singapore, Malaysia, and Indonesia. A majority stake in SomeFFlows followed in December 2024.

• Founded: May 2014, officially launched February 2015, starting with retailers in the Surry Hills neighbourhood of Sydney
• Co-founders: Rob Hango-Zada and William On, both serving as Joint CEOs
• Headquarters: Sydney, Australia
• Legal name: Shippit Pty Ltd
• Status: Private company, independent with no parent company
• Carrier network: Over one hundred carrier partners accessible through a single platform interface
• Annual delivery volume: Over one hundred million deliveries per year
• Customer base: Over four thousand retailers across Australia, New Zealand Singapore, and Malaysia
• Compliance: SOC2 certified, with a 99.9% platform uptime service level agreement
• Subsidiaries: Premonition (acquired March 2022), Luwjistik (acquired October 2022), majority stake in SomeFFlows (acquired December 2024)

Shippit's client base includes some of Australia's largest retail names, among them Kmart, Myer, Big W, Baby Bunting, R.M. Williams, Spotlight, Freedom, Harvey Norman, Kathmandu, and Accent Group. The platform's key technical features include AI-powered carrier selection that automatically chooses the best carrier based on cost, speed, or historical performance, as well as AI-generated estimated delivery dates drawn from millions of historical shipment records. This positions Shippit as a logistics technology business rather than a traditional courier or freight carrier.

Which countries does Shippit deliver to?

Shippit's primary market is Australia, where the company was founded and where the majority of its retailer client base operates. The platform covers nationwide delivery across Australia, including metropolitan, regional, and rural areas, through its network of carrier partners that maintain their own physical infrastructure of depots, sorting centres, and delivery routes. New Zealand was added as a distinct market with major retailers there including Harvey Norman, Spotlight, Freedom, Swanndri, Kathmandu, and Accent Group. Carriers available in New Zealand through the platform include NZ Couriers, Post Haste, Kiwi Express Oversize, and New Zealand Post.

Shippit entered Southeast Asia with the launch of its Singapore operations in May 2020, making it the company's first market outside of Australasia. Malaysia followed in August 2020, with Ninja Van serving as an initial carrier partner in that market. The acquisition of Luwjistik in October 2022 extended Shippit's reach across Singapore, Malaysia, and Indonesia more broadly. At the time of its Series B funding round, Singapore and Malaysia together accounted for approximately ten percent of total platform bookings, reflecting the scale of its regional growth.

• Australia: Nationwide coverage across all states and territories, including metropolitan, regional, and rural destinations, through the carrier partner network
• New Zealand: Full coverage through carriers including NZ Couriers, Post Haste, Kiwi Express Oversize, and New Zealand Post
• Singapore: Available since May 2020, with coverage deepened through the Luwjistik acquisition in 2022
• Malaysia: Available since August 2020, launched in partnership with Ninja Van and expanded through the Luwjistik acquisition
• Indonesia: Coverage via the Luwjistik platform and carrier network following the 2022 acquisition
• International destinations: Access to global delivery through carrier partners including FedEx International, DHL international services, Seko Express, Asendia, and Janio for Southeast Asian cross-border logistics

For international shipments beyond the core markets of Australia, New Zealand and Southeast Asia, Shippit provides access to global carrier partners that collectively cover a wide range of destinations across Asia, Europe, North America, and beyond. The specific countries reachable through Janio are concentrated in Southeast Asia, while FedEx and DHL provide coverage across most of the world. Merchants on the Shippit platform are not locked into exclusive contracts with any single carrier and maintain flexible volume commitments across the carrier network.

What are the Shippit services and delivery times?

Shippit organises its delivery offerings into five distinct service tiers, each targeting a different level of urgency and customer expectation. The service tiers are not operated by Shippit directly but are fulfilled by the carrier partners within the network, with the platform automating the selection, booking, and tracking processes behind the scenes. Delivery timeframes listed below are indicative and apply to domestic shipments under normal operating conditions.

• Standard delivery: Delivery within one to four business days for most domestic shipments, transported by road or rail, intended for non-time-critical orders and the most commonly used tier for everyday e-commerce parcels
• Express delivery: Next-business-day delivery, with an order placed on a Wednesday delivered on Thursday and a Friday order delivered the following Monday
• Same-day / Priority delivery: Available for orders booked before 2 PM, targeting delivery before close of business on the same day and generally completed within eight hours, through selected carriers in supported metropolitan areas
• On-demand delivery: The fastest service tier, targeting delivery within approximately one hour for food and beverages and within approximately three hours for general goods, fulfilled through on-demand courier networks
• Click and Collect: Allows customers to collect their order from a retail store rather than having it delivered; within the platform, click and collect orders are handled separately from standard shipment orders and do not progress to a Ready to Ship state until specifically booked

The Express delivery service operates on a strict next-business-day model, which means weekend orders are held until the following business day before the delivery cycle begins. Same-day and on-demand services are geographically restricted to metropolitan areas where appropriate carrier coverage exists, and their availability depends on the specific carriers active for a given location. Merchants configure which service tiers they wish to offer customers at checkout, and the platform automatically selects the most appropriate carrier for each service level at the time of booking.

Shippit has developed an AI-powered Estimated Delivery Date system that presents customers with a specific single-date delivery estimate rather than a date range. For example, instead of showing "three to five business days," the system might display "Tuesday, 24 November" as the expected arrival date. This estimate is generated from millions of historical shipment records across the carrier network and is presented at checkout and repeated in customer tracking notifications throughout the delivery journey.

What are the Shippit rates and maximum dimensions accepted?

Shippit operates on a subscription pricing model where merchants pay a monthly platform fee that includes a set number of orders and access to pre-negotiated carrier rates. Three published subscription tiers are available, with the Grow plan designed for smaller merchants with lower order volumes and the Unleash plan targeting mid-market businesses with higher volumes. The Empower plan is aimed at enterprise retailers and is priced through direct negotiation with Shippit rather than a published rate. Pre-negotiated shipping rates on the platform represent discounts off standard retail carrier rates, with larger discounts available on higher-tier plans.

Merchants who already hold existing carrier accounts can connect them to the Shippit platform through a Bring Your Own carrier arrangement. Under this model, the merchant's own negotiated rates apply, and Shippit charges a per-booking fee for use of the platform. That per-booking fee is lower on higher-tier subscription plans. The platform's automated rate shopping capability evaluates available carrier rates at the time each shipment is booked and selects the most cost-effective option based on the merchant's defined priorities, which can be weighted toward price, delivery speed, or carrier performance history.

• Grow plan: Entry-level subscription designed for smaller merchants, with a set monthly order allowance and access to pre-negotiated carrier rates
• Unleash plan: Mid-market subscription with higher order volumes and reduced per-booking fees for Bring Your Own carrier connections
• Empower plan: Enterprise tier with custom pricing negotiated directly with Shippit, designed for high-volume retailers with complex requirements
• Bring Your Own carrier: Option to connect existing carrier accounts to the platform, with a per-booking fee charged by Shippit in addition to the merchant's own carrier rates
• Transit Protection: Optional loss and damage coverage calculated as a percentage of the declared retail value of goods, covering shipments up to a maximum declared value of $10,000 per delivery
• Free trial: Available for new merchants, with a free integration tier also accessible for Shopify platform users
• Weight and dimension limits: Vary by carrier and service type within the network, as each carrier partner maintains its own maximum parcel specifications

Carrier pricing within the Shippit network follows standard industry conventions, with rates based on parcel weight, physical dimensions, origin and destination postcodes, and the selected service level. Dimensional weight calculations apply to large parcels that are light relative to their size, which is standard practice across the courier industry. Because Shippit aggregates over one hundred carriers with different specifications, maximum weight and dimension limits are not uniform across the platform and depend on which carriers are available for a given route and service tier.

What are the Shippit delivery options?

Shippit and its carrier partners provide several options for how parcels can be received at the delivery address. The most commonly used is Authority to Leave, which permits the delivery driver to leave a parcel at a nominated location such as the front door, a side gate, or another specified spot without requiring the recipient to be present or to sign for the goods. Authority to Leave is not active by default on Shippit shipments. It can be enabled by the merchant at the store level within the platform settings, and on some carrier services it can also be activated by the customer at checkout or through their tracking notification link.

• Authority to Leave (ATL): Parcel is left at a nominated location at the delivery address without requiring a signature, configurable by the merchant at store level or by the customer on supported carrier services
• Failed delivery attempt: If ATL is not active and no one is home, the carrier records a failed attempt and the recipient receives an email and SMS notification with instructions for redelivery or collection
• Second delivery attempt: A second delivery attempt is typically made after the first unsuccessful one before the parcel is transferred to a holding location
• Depot or collection point hold: If both delivery attempts fail, the parcel is held at the local carrier depot or a nearby collection point, which may include Australia Post outlets for some carrier services
• Redelivery from tracking page: Customers can request redelivery directly from Shippit's branded tracking page as a self-serve option without contacting customer support
• Refusal at delivery: Recipients can refuse a damaged parcel at the door, after which the driver notes the damage and the parcel is returned to the depot where a damage report is generated and the goods are held for return to the sender

When a delivery attempt fails and the parcel is held at a depot, recipients can typically arrange redelivery within two to three business days. The specific collection point depends on the carrier handling the shipment, as each carrier maintains its own depot and collection point network. For parcels held after a failed delivery, customers should refer to their notification email or SMS for details on the depot location and the time window within which the parcel will be retained before it is returned to the sender.

What should I do if my Shippit parcel is lost or damaged?

Shippit offers a proprietary coverage product called Transit Protection, which the company describes not as an insurance policy but as a service warranty provided directly by Shippit. Transit Protection covers parcels that are formally declared lost by the carrier and parcels that are damaged by the carrier during transit. Coverage extends up to a maximum declared value of $10,000 per delivery and includes the full retail value of goods as well as the cost of shipping. Fragile items including glassware, wine bottles, mirrors, televisions, and computers are also covered, provided they are packed according to Shippit's packaging guidelines.

To lodge a Transit Protection claim, merchants must submit a completed claim form within thirty calendar days from the date they receive notification that the parcel has been declared lost or damaged. Claims for damaged goods require photographs of both the damaged items and the packaging, covering both interior and exterior packaging. Recipients should retain damaged goods rather than disposing of them, as the carrier may wish to retrieve them for inspection or Shippit may arrange a repair depending on the nature and extent of the damage.

• Coverage product: Transit Protection, a service warranty provided directly by Shippit covering loss and carrier-caused damage, not a third-party insurance policy
• Maximum declared value: $10,000 per delivery, covering the full retail value of goods including the cost of shipping
• Fragile items: Covered under Transit Protection provided the goods are packed in accordance with Shippit's packaging guidelines
• Claim submission deadline: Thirty calendar days from the date of notification that the parcel has been lost or damaged
• How to initiate a claim: From the Track tab within the Shippit application, or customers can raise a ticket directly from their tracking notification email
• Required documentation for damage claims: Photographs of the damaged goods and of the packaging (interior and exterior); damaged goods must be retained by the recipient pending inspection
• Claim outcome notification: Shippit targets notification within 72 business hours of submission, with a contractual maximum of five business days from receipt of the claim to notify the claimant of acceptance or rejection

Transit Protection can be activated for all shipments by default or selectively by carrier, giving merchants control over which portions of their shipment volume receive coverage. General customer support outside of Transit Protection claims is handled through Shippit's dedicated support centre. For merchants whose parcels are not covered by Transit Protection, compensation for lost or damaged goods falls under the standard liability terms of the individual carrier that physically handled the shipment.

Does Shippit handle international shipments and customs formalities?

Shippit supports international shipping through a network of global carrier partners. These partners include FedEx International, DHL international express and e-commerce services, Seko Express, Asendia, and Janio, the latter being focused specifically on cross-border logistics across Southeast Asian markets. Merchants using the Shippit platform to book international shipments are not required to commit exclusively to any one carrier and retain flexibility in volume allocation across the carrier network.

For customs documentation, Shippit's platform uses smart document rules that automatically determine which documents are required for each international shipment based on the product type and destination country. This reduces the administrative burden on merchants who would otherwise need to manually identify and prepare the correct paperwork for each destination. Among the documents that may be required is a Certificate of Origin, which certifies the country in which goods were manufactured and is used by destination customs authorities to calculate the applicable duties and taxes. For food, agricultural, or similar products, a Health Permit may also be required, certifying that the goods meet the health and safety standards of the importing country.

• International carrier partners: FedEx International, DHL international services, Seko Express, Asendia, and Janio (focused on Southeast Asian cross-border logistics)
• Smart document rules: The platform automatically identifies and attaches required customs documentation based on product type and destination country
• Certificate of Origin: A document certifying the country in which goods were produced, used by destination customs authorities to determine applicable duties and taxes
• Health Permit: Required for food, agricultural, or similar goods to certify compliance with the importing country's health and safety standards
• De minimis thresholds: Most destination countries apply a minimum value below which imported goods are exempt from duties and import taxes; shipments above the threshold incur charges payable to the destination country's customs authority
• Shipping terms: The allocation of duty and tax liability between sender and recipient depends on whether the shipment is arranged on Delivered Duty Unpaid or Delivered Duty Paid terms

The question of who pays duties and taxes on international shipments depends on the shipping terms agreed between the merchant and the customer at the time of purchase. Under Delivered Duty Unpaid arrangements, the recipient is responsible for paying any duties and taxes at the destination before the parcel can be released by customs. Under Delivered Duty Paid arrangements, the sender assumes responsibility for these costs upfront. Shippit's platform assists merchants in configuring the correct documentation setup to support smooth customs clearance, but the ultimate liability for accurate declarations and duty payment rests with the parties to the commercial transaction.

Understanding tracking statuses

When tracking a Shippit parcel online, different status messages appear as the shipment moves through the carrier network. All Shippit tracking identifiers begin with the prefix "PP", such as PPABC123456789, distinguishing them visually from carrier-native tracking numbers. The platform aggregates real-time scan data from across its carrier partners into a single unified tracking view, so the statuses displayed reflect Shippit's own terminology rather than the native terminology of the individual carrier physically handling the parcel.

Shippit acknowledges in its support documentation that tracking scan events can occasionally appear incorrect or delayed due to latency in the data supplied by carrier partners. When a status seems inconsistent with the expected progress of a shipment, this is generally a data timing issue rather than an indication that something has gone wrong with the physical parcel. Merchants and customers are advised to allow a short period before raising a support enquiry in cases where a status update appears to be out of sequence with the shipment's actual progress.