Shiptor tracking

What is Shiptor?

Shiptor is a Russian logistics company that operates as a delivery aggregator, meaning it functions as a platform connecting online merchants with a network of more than 170 partner postal and courier services rather than acting as a direct carrier in the traditional sense. Founded in 2006 in Voronezh as a cross-border e-commerce project focused on mail forwarding for Russian consumers, the company pivoted in 2016 to become a B2B logistics aggregator targeting Russian online retailers and international merchants looking to operate within Russia.

The most significant event in Shiptor's corporate history came on July 30, 2019, when Sberbank, Russia's largest state-owned bank, announced the acquisition of the company. The financial terms of the transaction were not made public. Following the acquisition, Shiptor was integrated into Sberbank's digital operations and rebranded as SberLogistika, becoming the operational core of the bank's logistics division. Sberbank described the acquisition as laying the foundation for a logistics service that would be integrated with all of the bank's systems and broader portfolio of financial and digital services.

The platform's value to merchants comes from its aggregator model. Rather than requiring businesses to maintain separate contracts and integrations with individual carriers, Shiptor consolidates access to partners including Russian Post, SDEK, DPD, Boxberry, PickPoint, USPS, DHL, and FedEx into a single interface. This allows e-commerce sellers to compare shipping options, manage deliveries, and handle fulfillment through one portal rather than juggling multiple systems. The technology layer includes API integrations that connect directly with e-commerce platforms and marketplaces.

• Founded: 2006, originally as a cross-border e-commerce and mail-forwarding project in Voronezh, Russia, formally rebranded as Shiptor in 2016
• Headquarters: Moscow, Russia
• Parent company: Sberbank (acquired July 30, 2019), rebranded to SberLogistika post-acquisition
• Carrier partner network: More than 170 postal and courier services, including Russian Post, SDEK, DPD, Boxberry, PickPoint, DHL, FedEx, and USPS
• Geographic network: More than 7,000 cities in Russia, Kazakhstan, and Belarus
• International warehouses: Facilities in the United States, Germany, China, and Russia
• Contact phone: 8 800 100-72-69

Shiptor's origins in cross-border mail forwarding give it a particular depth in handling international logistics flows in both directions. The company began by helping Russian consumers purchase goods from Amazon, eBay, and Taobao, building up operational expertise in handling the movement of goods across Russia's customs border before the company transitioned to a B2B model. By the time of the Sberbank acquisition, Shiptor had developed into one of the more capable logistics aggregators in the Russian market with infrastructure suited to both domestic e-commerce fulfillment and cross-border trade with Europe, the United States, and Asia.

Which countries does Shiptor deliver to?

Shiptor's primary delivery coverage is concentrated in Russia, where its partner carrier network reaches more than 7,000 cities and towns. This coverage spans both major metropolitan centers such as Moscow and St. Petersburg and more remote areas across Russia's vast territory. Rather than operating its own last-mile infrastructure uniformly across all destinations, Shiptor achieves this reach by routing shipments through whichever partner carrier has the strongest network for a given area, whether that is SDEK, DPD, Russian Post, IML, Boxberry, or another operator from its partner network.

Beyond Russian borders, Shiptor explicitly covers Kazakhstan and Belarus within its integrated delivery network. Both countries are members of the Eurasian Economic Union alongside Russia, which simplifies the movement of goods between these markets by removing many of the customs barriers that would otherwise complicate cross-border logistics. This makes Shiptor a practical option for Russian e-commerce businesses that serve customers in neighboring EAEU markets without needing to establish separate fulfillment arrangements for each country.

• Russia: More than 7,000 cities and towns, covering major urban centers and regional destinations across all federal districts
• Kazakhstan: Integrated coverage within the Eurasian Economic Union framework, served through the same partner carrier network as domestic Russian shipments
• Belarus: Integrated coverage within the EAEU, with simplified cross-border logistics procedures between member states
• International destinations: Accessible via partner global carriers including DHL, FedEx, and USPS, routed through Shiptor's warehouse infrastructure in the United States, Germany, and China

For international shipments beyond the EAEU, Shiptor connects to destinations in Europe, North America, and Asia through its partnerships with DHL, FedEx, USPS, and other international operators within its network of over 170 partners. Warehouse facilities in the United States, Germany, and China allow the company to manage cross-border logistics for goods moving in both directions, whether an international merchant sending products into Russia or a Russian seller exporting to European or North American customers.

What are the Shiptor services and delivery times?

Shiptor's service offering covers the full order fulfillment cycle, from warehousing and inventory management through to final delivery and returns handling. At the core is its delivery aggregator platform, which gives merchants access to shipping options across its partner carrier network through a single online interface. The platform allows businesses to compare rates and transit times from different carriers before booking, selecting the most appropriate option for each shipment based on cost, speed, or geographic reach.

Fulfillment services form a significant part of Shiptor's offering beyond pure delivery coordination. The company operates fulfillment centers where merchants can store inventory, with Shiptor's warehouse staff handling the pick, pack, and dispatch of individual orders as they come in. This includes facilities in Russia and for cross-border commerce, in the United States and Germany. Returns management is also handled through these facilities, with Shiptor processing reverse logistics for items that need to come back from customers to the merchant or to a warehouse location.

• Express delivery: Available in major urban centers such as Moscow and St. Petersburg, with typical delivery times of 1 to 2 days
• Standard delivery: The primary service tier for most e-commerce shipments, with delivery to major Russian cities typically taking 3 to 5 days
• Economy delivery: Lower-cost option for non-urgent shipments, typically routed through Russian Post or equivalent economy carriers, with delivery times extending to 7 to 10 days or more for remote destinations
• Fulfillment services: Warehousing and inventory management for merchants, with facilities in Russia, the United States, and Germany
• Pick and pack: Physical order processing at warehouse facilities, with items picked, packaged, and handed off to the relevant carrier for dispatch
• Returns management: Reverse logistics handling, managing the return of items from customers back to warehouse facilities or the originating merchant
• Customs clearance: Documentation and procedural support for cross-border shipments entering or leaving Russia
• Import and export services: Full logistics handling for international trade flows in both directions between Russia and overseas destinations
• Technology platform and API: An online portal and API integration enabling merchants to connect their e-commerce platforms directly to Shiptor's services for booking, tracking, and order management

Delivery times on the Shiptor platform vary based on the destination and the carrier selected for each shipment. For shipments within Moscow, express options can deliver within 1 to 2 days. Deliveries to other major Russian cities typically take 3 to 5 days under standard service, while shipments to more remote regions of Russia can require 7 to 10 days or more depending on how far outside the main carrier networks the destination falls. For international shipments, transit times generally range from 7 to 14 business days, though this depends on the destination country, the carrier used, and customs processing times at the border.

What are the Shiptor rates and maximum dimensions accepted?

Shiptor's pricing operates on an aggregator model, meaning there is no fixed rate card in the traditional sense. Instead, rates are calculated dynamically based on a combination of factors including the weight of the shipment, the volumetric or dimensional weight if the package is large relative to its actual mass, the origin and destination, and the specific carrier and service level selected for the shipment. Merchants use the Shiptor platform to generate quotes before booking, allowing them to compare costs across different carrier options before committing to one.

For e-commerce businesses that ship in volume, the aggregator model can offer pricing advantages compared to managing individual accounts with multiple carriers separately. By consolidating access to more than 170 carrier partners through one portal, merchants can access competitive rates without negotiating with each operator independently. Economy delivery options, typically routed through Russian Post or equivalent postal networks, represent the lower end of the pricing range, while express services using fast courier partners carry higher rates in line with the shorter transit times they offer.

• Pricing model: Dynamic rate calculation across 170+ carrier partners, based on actual weight, volumetric weight, destination, and service level selected
• Weight limits: Vary by the specific partner carrier selected for each shipment, as different operators within the network impose their own restrictions
• Dimension limits: Set by the individual partner carrier used for each shipment rather than by Shiptor centrally
• Quote process: Rates are generated through the Shiptor online platform before booking, enabling comparison across available carrier options for each shipment

What are the Shiptor delivery options?

Shiptor supports multiple delivery modalities through its partner carrier network, giving merchants flexibility in how their customers receive orders. The available options for a given shipment depend on which partner carriers are integrated for the destination, but across the full network, recipients can receive parcels at home via courier, collect them from a pickup point at a time of their choosing, or use automated parcel lockers. The Shiptor platform includes a map-based interface where customers and merchants can locate nearby collection points.

• Home delivery: Door-to-door courier delivery to the recipient's address, carried out by the partner carrier assigned to the final-mile leg of the shipment
• Pickup points: Collection at partner carrier pickup locations operated by networks such as Boxberry, SDEK, and PickPoint, where recipients can collect their parcel at a time convenient to them
• Parcel lockers (postamat): Automated self-service collection terminals, known in Russia as postamat, located in shopping centers, metro stations, and residential buildings, available 24 hours a day
• Warehouse collection: In some cases, parcels may be collected directly from logistics facilities listed as delivery points within the Shiptor platform

The postamat locker network integrated into Shiptor's platform is a particularly common reception option in Russian urban logistics, where dense housing conditions and irregular working hours make timed home deliveries inconvenient for many recipients. By connecting to the locker networks of partner carriers, Shiptor gives merchants access to this channel without operating proprietary locker infrastructure. The pickup point network similarly extends coverage into locations where home delivery is less practical or less preferred by customers.

What should I do if my Shiptor parcel is lost or damaged?

If a parcel shipped through Shiptor has not arrived, appears to be lost, or arrives in a damaged condition, the starting point is to contact Shiptor's customer support directly. Because Shiptor operates as an aggregator rather than a carrier that physically handles all shipments itself, the claims process for a specific shipment may involve coordination between Shiptor, the merchant who placed the order, and the underlying partner carrier responsible for the physical transit of the parcel. Having the tracking number and order details available when contacting support will help identify which partner carrier handled the shipment and at which stage the issue occurred.

• Phone support: 8 800 100-72-69, a toll-free number available for customer queries and claims relating to shipments
• Online portal: The Shiptor platform provides a customer-facing interface for managing shipments and submitting queries related to deliveries
• Cancellation window: Shipments can only be canceled while in "New" status. Canceled parcels can be restored within a 24-hour period if the cancellation was made in error

Following the Sberbank acquisition and the rebranding to SberLogistika, the operational structure for handling claims has been integrated into the broader SberLogistika support framework. For parcels that have been returned to the warehouse after an unsuccessful delivery, the tracking system will display a "Returned" or "Returned to Sender" status, which helps confirm that a delivery attempt was made but could not be completed. In cases where a parcel is held pending customs or government clearance, the "Pending Release from Government Agency" status will appear, indicating that the delay is administrative rather than a physical loss of the parcel.

Does Shiptor handle international shipments and customs formalities?

International logistics is central to Shiptor's history and service offering. The company originated in 2006 as a cross-border service connecting Russian consumers with international marketplaces including Amazon, eBay, and Taobao, building up expertise in handling the movement of goods across Russia's customs border before transitioning to a B2B model. This background gives Shiptor an operational foundation in cross-border logistics that distinguishes it from aggregators focused purely on domestic delivery within Russia.

Shiptor provides customs clearance as a formal service, helping merchants navigate the documentation and procedural requirements for importing goods into Russia and exporting goods to international customers. The company maintains warehouse facilities in the United States, Germany, and China specifically to support cross-border fulfillment at both ends of the supply chain. For an international merchant selling into Russia, goods can be received at one of these overseas warehouses, consolidated, cleared through customs, and distributed within Russia. For a Russian merchant selling abroad, the same infrastructure supports outbound export flows to European and North American destinations.

• Customs clearance service: Assistance with documentation and procedural requirements for cross-border shipments entering or leaving Russia
• International warehouse locations: United States, Germany, China, and Russia, enabling logistics management at both the origin and destination of cross-border shipments
• EAEU zone: Simplified cross-border logistics within the Eurasian Economic Union, covering Russia, Kazakhstan, and Belarus, where standard customs barriers between member states do not apply in the same way as for shipments to non-member countries
• Partner international carriers: Global operators including DHL, FedEx, and USPS within the partner network, enabling routing to destinations in Europe, North America, and Asia

Within the Eurasian Economic Union, which encompasses Russia, Kazakhstan, Belarus, Armenia, and Kyrgyzstan, Shiptor benefits from the customs union framework that removes many of the border formalities required for shipments to non-member countries. For shipments outside the EAEU, standard Russian customs regulations apply, and the applicable duties and taxes depend on the declared value, category of goods, and the shipping terms agreed for each individual shipment. Shiptor's customs clearance service is designed to assist merchants with these requirements rather than leaving them to navigate the process independently.

Understanding tracking statuses

Shiptor tracking numbers follow a structured 14-digit format. The first six digits represent the index of the sending person or organization. The seventh and eighth digits correspond to the month of barcode printing for internal systematization purposes. The next five digits form the unique parcel identifier, and the final digit is an internal control check digit. Tracking can be followed through the Shiptor platform itself or through a range of third-party tracking services .

When following a Shiptor shipment online, a number of different status messages may appear as the parcel moves through the network. These statuses correspond to distinct stages in the handling and transit process, from initial warehouse entry through to final delivery or return. Understanding what each status indicates can help determine whether a shipment is progressing normally or whether the situation warrants follow-up with customer support.