Sicepat tracking

What is Sicepat?

PT. Sicepat Ekspres Indonesia, trading as SiCepat Ekspres, is Indonesia's leading express parcel delivery company, with operations concentrated almost entirely on the e-commerce segment. Founded in its current form in 2014, SiCepat was built from the start around the needs of online merchants rather than general freight clients, a positioning that set it apart from older generalist carriers in the Indonesian market. The company processes approximately 1.2 million shipments per day and maintains a partner network of more than 6 million, spanning large e-commerce marketplace platforms down to individual sellers running small online businesses. Its primary competitive claim is an on-time delivery rate of approximately 98%.

The roots of the business trace back to 2004, when founder Rudy Darwin Swigo began air and land cargo transport operations under a predecessor entity. The 2014 relaunch as SiCepat Ekspres was a deliberate pivot toward e-commerce, and within three years the company had entered the top five courier operators in Indonesia by shipment volume. A first external funding round came in 2017, followed by a Series A of $50 million in April 2019 and a Series B of $170 million in March 2021, bringing total capital raised to $324 million across five rounds at a reported valuation of approximately $744 million. SiCepat operates under parent entity Onstar Express and counts MDI Ventures , the venture arm of Telkom Indonesia, and Pavilion Capital , a subsidiary of Temasek Holdings, among its major institutional backers.

• Date of founding: 2014 as SiCepat Ekspres; predecessor cargo operations from 2004
• Headquarters: South Jakarta, DKI Jakarta, Indonesia
• Parent company: Onstar Express
• Founder: Rudy Darwin Swigo
• Total funding raised: $324 million across five rounds
• Notable investors: MDI Ventures (Telkom Indonesia), Pavilion Capital (Temasek Holdings), Daiwa Securities Group, DEG, Indies Capital Partners
• Daily shipment volume: Approximately 1.2 million parcels
• Partner network: More than 6 million partners
• On-time delivery claim: Approximately 98%
• Customer phone: +62 21 5020 0050

SiCepat's competitive positioning rested on three specific points. The company built its reputation by pioneering digital parcel tracking via SMS and email with barcode labels, replacing the paper receipts that had been standard practice in Indonesia, a move the company claims was an industry first. It also offered Cash on Delivery payment collection from an early stage, reducing friction for buyers without digital payment options. These factors drove revenue growth of nearly 300% between 2020 and 2021 during the pandemic-driven surge in online shopping. The years that followed brought operational setbacks, as a workforce reduction in 2022 caused service failures across more than twenty districts, and IPO plans discussed following the 2021 Series B raise were subsequently abandoned.

Which countries does Sicepat deliver to?

SiCepat operates across the entirety of the Indonesian archipelago, a country comprising more than 17,000 islands stretching approximately 5,000 kilometers from Sabang at the northwestern tip of Sumatra to Merauke in the far east of Papua. Confirmed domestic coverage spans the major island groups of Sumatra, Java, Bali, Nusa Tenggara Barat, and Nusa Tenggara Timur, with ongoing expansion into more remote parts of Kalimantan and Sulawesi. The physical network supporting this national reach includes more than 1,500 SiCepat outlets, over 7,000 SiCepat Point locations for parcel drop-off and collection, 149 dedicated PUDO , Pick Up Drop Off, points, and 6,600 drop points distributed across the country. SiCepat also operates 12 fulfillment centers nationally through its HaiStar subsidiary.

Not all service tiers are available uniformly across every region. The Same Day service is restricted to the Jabodetabek metropolitan area, comprising Jakarta, Bogor, Depok, Tangerang, and Bekasi, and the city of Bandung. The BEST next-day service extends to major cities throughout all Indonesian provinces. The HALU economy tier provides the broadest geographic reach, covering all cities in Indonesia including destinations served only by road and sea transport, at the cost of a longer and less predictable delivery window. These coverage differences reflect the practical constraints of operating across a fragmented archipelago where air connections are necessary to achieve next-day service on certain inter-island routes.

• Same Day coverage: Jabodetabek metropolitan area (Jakarta, Bogor, Depok, Tangerang, Bekasi) and Bandung
• BEST next-day coverage: Major cities across all Indonesian provinces
• HALU economy coverage: All cities in Indonesia, including remote destinations served by road and sea freight
• Physical outlet network: More than 1,500 SiCepat outlets nationwide
• SiCepat Points: Over 7,000 pickup and drop-off locations
• Fulfillment centers: 12 locations operated through the HaiStar subsidiary
• International pickup origins: Jakarta, Bandung, Yogyakarta, Semarang, Surabaya, Denpasar (Bali), Medan, and Makassar
• International delivery regions: Asia, Australia, Europe, Africa, and the Americas via the SiCepat GO. service

For international outbound shipments, SiCepat's service is branded SiCepat GO. and accepts parcels from eight domestic origin cities for delivery to destinations across Asia, Australia, Europe, Africa, and the Americas. The company does not publish a fixed country-by-country destination list in its publicly available documentation, and transit times for international routes vary by destination rather than following fixed published schedules. International tracking for SiCepat GO. shipments is supported through major third-party aggregator platforms including PostTrack.

What are the Sicepat services and delivery times?

SiCepat's domestic service portfolio is organized into several speed and price tiers designed to meet the varied requirements of Indonesian e-commerce merchants. The fastest option is the Same Day service, which delivers parcels within approximately eight hours on the same calendar day within the Jabodetabek area and select major cities. Senders must arrange drop-off or pickup before a morning cutoff window running from 10:00 to 12:59 WIB, and the service operates daily including Sundays. A related tier, SiUntung, offers economy same-region delivery within approximately 15 hours for the Jabodetabek and Bandung areas at a lower price point than the standard Same Day service.

The BEST service is SiCepat's flagship product for next-day e-commerce delivery. Its name abbreviates the Indonesian phrase "Besok Sampai Tujuan," meaning "Tomorrow Arrives at Destination," and it covers major cities across all Indonesian provinces with delivery the following calendar day. Below the BEST tier, H3LO handles parcels up to 3.3 kg across Java and Bali in 1 to 3 days, billing all qualifying packages at a 2 kg rate. The HALU economy service reaches all cities in Indonesia using road and sea transport for inter-island routes, with delivery windows of 2 to 15 days depending on the destination. The GOKIL service handles bulk cargo with a minimum billing weight of 10 kg and delivers in 1 to 3 days on standard routes, with an economy variant running 6 to 15 days for more remote inter-island destinations.

• Same Day: Delivery within approximately 8 hours in Jabodetabek and select cities; requires morning pickup cutoff; maximum approximately 5 to 10 kg
• SiUntung: Economy same-region service for Jabodetabek and Bandung; delivery within approximately 15 hours
• BEST (Besok Sampai Tujuan): Next-day delivery to major cities across all Indonesian provinces
• H3LO: 1 to 3 day delivery across Java and Bali; packages up to 3.3 kg billed at a 2 kg rate
• GOKIL: Bulk cargo with a minimum billing weight of 10 kg; standard routes in 1 to 3 days, economy variant in 6 to 15 days
• HALU: Economy tier covering all Indonesian cities via road and sea; delivery in 2 to 15 days
• BBM (Berani Bayar Murah): Competitively priced service with rates calculated against a destination table
• REG (Reguler): Standard delivery option available across SiCepat's service tiers
• COD (Cash on Delivery): Payment collection at the delivery point on the sender's behalf, primarily available in Jakarta and Yogyakarta
• SiCepat GO!: International outbound service from eight Indonesian cities; maximum weight 30 kg per shipment

Cash on Delivery is a significant feature in the Indonesian market context. A meaningful portion of Indonesian online buyers still prefers paying in cash at the door rather than using prepaid digital payment methods, and SiCepat's COD service allows couriers to collect order value from the recipient at the time of delivery and remit it to the seller. This reduces transaction risk for both parties in segments where digital payment adoption remains partial. Beyond parcel delivery, SiCepat also provides warehousing and fulfillment through its HaiStar subsidiary, air cargo through its CKL subsidiary, an e-commerce enablement platform under the Hera brand and SaaS merchant website tools through Clodeo.

What are the Sicepat rates and maximum dimensions accepted?

SiCepat uses a weight- and distance-based pricing model for most of its services. The exact rate for a given shipment depends on the origin city, the destination city, and the actual or volumetric weight of the parcel, whichever is greater. An official rate calculator labeled "Ongkir" is available on the SiCepat website and allows senders to obtain current pricing before committing to a booking. The HALU economy service offers some of the lowest domestic shipping rates in the Indonesian market when booked through e-commerce platform integrations.

Several services use flat-rate or minimum-charge structures rather than a purely variable model. The GOKIL bulk service applies a minimum billing weight of 10 kg regardless of actual parcel weight, which makes it appropriate only for genuinely heavy or large consignments. The H3LO service bills all packages up to 3.3 kg at a uniform 2 kg rate, creating a cost advantage for sellers whose parcels fall within that weight band. The Same Day service uses a flat per-package rate within its service area. The BBM service calculates costs against a published destination table rather than a straightforward distance-graduated scale.

• Pricing model: Weight- and distance-based; actual or volumetric weight applies, whichever is greater
• Same Day maximum weight: Approximately 5 to 10 kg; dimensional limits around 30x30x30 cm or 40x40x17 cm depending on route
• H3LO billing structure: Packages up to 3.3 kg billed at a 2 kg rate
• GOKIL minimum charge: 10 kg minimum billing weight regardless of actual parcel weight
• International maximum weight: 30 kg per shipment via SiCepat GO.
• Free courier pickup threshold: Minimum of 5 packages or a combined weight of 5 kg

For senders whose consignment falls below the free pickup threshold, self-lodgement at one of SiCepat's 1,500 or more outlets, 7,000 SiCepat Points, or 6,600 drop points remains the practical alternative. The spread of these locations across urban and semi-urban areas makes self-lodgement accessible to most merchants. Current pricing for all services can be confirmed through the official rate calculator on the company's website before a booking is finalized.

What are the Sicepat delivery options?

SiCepat's standard delivery model for all domestic service tiers involves direct delivery to the recipient's registered address by a company courier, referred to internally as a SIGESIT. When a first delivery attempt cannot be completed because the recipient is not present, the courier records the attempt and schedules a redelivery for the following calendar day, which appears in the tracking system under the status code Antar Ulang, abbreviated AU. If the second attempt also fails, or if the courier identifies problems such as an unrecognized recipient or an incorrect address, the package may be escalated to statuses including NTH, meaning No One at Home, Cnee Unknown, where the consignee cannot be identified, or Bad Address, also known as BA, which can initiate a return-to-sender process.

For senders, the method of handing over a parcel to SiCepat depends on shipment volume. Free courier pickup from the sender's address is available for consignments of at least 5 packages or a total weight of 5 kg. Below that threshold, senders can self-lodge parcels at any SiCepat outlet SiCepat Point, or drop point. With more than 9,000 combined drop-off locations spread across Indonesia, self-lodgement is a practical option for urban and semi-urban merchants who do not qualify for or prefer not to use courier collection.

• Home delivery: Direct delivery to the recipient's address as standard for all domestic services
• Redelivery (Antar Ulang / AU): Second delivery attempt scheduled the following day if the first attempt fails
• Return to sender: Triggered after repeated delivery failures or when address or recipient identification issues are confirmed
• Free courier pickup: Available for consignments of at least 5 packages or 5 kg in total combined weight
• SiCepat outlets: Over 1,500 outlets available for sender self-lodgement
• SiCepat Points: Over 7,000 dedicated drop-off and pickup locations
• Drop points: 6,600 additional lodgement locations
• SMS and email notifications: Automatic alerts sent to both sender and recipient at key tracking milestones
• WhatsApp tracking bot: 24/7 delivery status access via the SiCepat Klik WhatsApp service without requiring the mobile app

SiCepat does not prominently advertise residential parcel locker services or third-party post office pickup redirects in its publicly available documentation. Recipient notifications by SMS and email are generated automatically at key milestones, giving both sender and recipient visibility into the parcel's progress. The SiCepat mobile application for iOS and Android provides real-time tracking, and the WhatsApp-based tracking bot allows recipients to access delivery status updates at any hour without installing additional software.

What should I do if my Sicepat parcel is lost or damaged?

When a parcel shipped through SiCepat is late, lost, or arrives damaged, the sender is the party who should initiate a formal inquiry or claim. The primary phone support line operates from 07:00 to 23:00 WIB, seven days a week. WhatsApp support via the SiCepat Klik bot and live agents is available around the clock. Social media channels including Instagram, Twitter/X, Facebook, and LINE are monitored for customer inquiries. For in-person resolution, customers can visit any SiCepat outlet or office during standard business hours.

To lodge a claim, several pieces of information are required before contacting the company. The tracking number, known in Indonesian as the nomor resi, is the most critical document, as all records within SiCepat's system are indexed against this identifier. The sender and recipient names, full origin and destination addresses, and a clear description of the issue, whether late delivery, confirmed damage, or apparent loss, are also necessary. For in-person visits to a SiCepat office, bringing a valid national identity card, known as a KTP, together with the tracking number is recommended. WhatsApp and phone are cited as the most efficient channels for processing a claim quickly.

• Phone support: +62 21 5020 0050, available 07:00 to 23:00 WIB, seven days a week
• WhatsApp support: Available 24 hours a day via numbers 0813-1920-0030 and 0812 9966 6088
• Web contact form: Available on the SiCepat website contact page
• Dedicated helpdesk portal: A separate support portal maintained by SiCepat
• Social media: Instagram, Twitter/X (@sicepat_ekspres), Facebook (sicepatekspresofficial), and LINE (@sicepat)
• In-person support: Any SiCepat outlet or office; bring a valid national ID and the tracking number
• Required documents for a claim: Tracking number (nomor resi), sender and recipient names, full addresses, description of the issue
• Compensation for confirmed loss: A replacement nominal value in accordance with SiCepat's standard terms and conditions

SiCepat's published compensation policy for confirmed package loss covers a replacement nominal value in line with its standard terms and conditions, though the company does not publicly detail how this figure is calculated. Senders shipping higher-value goods should review the terms of service before booking and inquire about declared-value options if available. For damage claims, photographic documentation of the parcel and its contents taken at the time of receipt is advisable to support the case.

Does Sicepat handle international shipments and customs formalities?

SiCepat's international shipping service is branded SiCepat GO. and handles outbound parcels from Indonesia to destinations across Asia, Australia, Europe, Africa, and the Americas. Pickup at the sender's address is available from eight domestic origin cities, including Jakarta, Bandung, Yogyakarta, Semarang, Surabaya, Denpasar in Bali, Medan, and Makassar. The maximum weight per international shipment is 30 kg. Transit times for SiCepat GO. shipments are destination-dependent and are not published as fixed windows, so delivery duration varies based on the destination country, the routing used, and any customs processing that occurs at the destination.

All goods shipped via SiCepat GO. must comply with the export regulations of Indonesia and the import regulations and prohibited items restrictions of the destination country. Customs authorities at the destination will assess the shipment upon arrival and may apply import duties, taxes, and inspection procedures depending on the declared goods, their value, and local rules. The extent of customs-related delays varies considerably by country and cargo type. Publicly available SiCepat documentation does not specify whether international shipments are handled under a DDP, meaning Delivered Duty Paid, or DDU, meaning Delivered Duty Unpaid, arrangement, and senders are advised to confirm this point with SiCepat directly before booking.

• International service name: SiCepat GO.
• Pickup origins within Indonesia: Jakarta, Bandung, Yogyakarta, Semarang, Surabaya, Denpasar (Bali), Medan, and Makassar
• Destination regions: Asia, Australia, Europe, Africa, and the Americas
• Maximum weight per shipment: 30 kg
• International tracking: Supported through major aggregators including PostTrack

Specific information about customs declaration form requirements, declared value thresholds, and detailed prohibited items lists for individual destination countries was not available in SiCepat's publicly accessible documentation at the time of this writing. Senders planning to use SiCepat GO. should contact the company directly to confirm current customs documentation requirements and any restrictions that apply to their intended destination before booking a shipment.

Understanding tracking statuses

When tracking a SiCepat parcel, a series of status updates appears in the tracking interface as the shipment moves through the delivery network. These statuses correspond to specific physical events along the route, from the initial creation of a shipment record through to final delivery or an exceptional outcome such as a return to sender. Understanding what each status means allows senders and recipients to assess the current state of a shipment accurately and to identify when action is required on their part. The main statuses used by SiCepat and their meanings are listed in the table below.

One tracking behavior note applies specifically to the HALU and GOKIL economy services, which use road and sea transport for inter-island legs of the delivery route. Parcels sent via these tiers frequently show no tracking status updates for extended periods while in transit across sea routes. This is documented normal behavior for these service tiers and does not indicate a problem with the shipment. Status activity typically resumes once the parcel arrives at the destination city hub and is processed for final delivery.