Speedpost tracking

What is Speedpost?

Speedpost is Singapore's primary courier and express delivery service, operating as a brand under Singapore Post Limited, known as SingPost, the nation's official postal authority. The service was created to offer a step up from standard letter mail, providing guaranteed tracking, doorstep delivery, and defined delivery timeframes for both domestic and international shipments. Speedpost is managed operationally through SP Parcels, SingPost's dedicated last-mile delivery subsidiary, and serves individual consumers, small businesses, and large corporate accounts with a tiered service portfolio ranging from economy sea freight to express air courier options.

The roots of Singapore's postal infrastructure stretch back to 1819, when mail handling was tied to military authorities following Sir Stamford Raffles's founding of modern Singapore. By 1823, mail services were placed under the Master Attendant, and in October 1858, the Post Office became a fully distinct government department. The most significant modern transformation came on 1 April 1992, when Singapore's postal services were privatised and Singapore Post Private Limited was incorporated, following the hiving off of operations from the Telecommunication Authority of Singapore. It was during this privatised era that Speedpost was introduced as SingPost's premium courier brand distinct from ordinary letter mail, offering fast and reliable delivery for both domestic and international packages and documents.

Singapore Post Limited was formally incorporated on 28 March 2003 and subsequently listed on the mainboard of the Singapore Exchange on 13 May 2003. In 1998, a key infrastructure milestone had already been reached when Singapore Post relocated its sorting operations to the Singapore Post Centre in Eunos, where automated sorting equipment was installed to accelerate the processing of mail and parcels by postal code. In May 2014, Alibaba Group acquired a 10.35% stake in SingPost, later increasing this position to approximately 14.51%, with the partnership oriented toward cross-border e-commerce logistics between China and Southeast Asia. The two companies later unwound their cross-shareholding arrangement, with SingPost acquiring full ownership of Quantium Solutions International from Alibaba's stake.

• Date of creation: Speedpost launched following SingPost's privatisation on 1 April 1992; Singapore Post Limited formally incorporated on 28 March 2003 and listed on the Singapore Exchange on 13 May 2003
• Headquarters: Singapore Post Centre, 10 Eunos Road 8, Singapore
• Parent company: Singapore Post Limited (SingPost), a publicly listed company on the mainboard of the Singapore Exchange
• Operating structure: Speedpost services are delivered through SP Parcels, SingPost's dedicated last-mile delivery subsidiary
• Global reach: More than 220 countries and territories worldwide
• Customer service hotline: 1800 222 5777 (toll-free within Singapore) and +65 6222 5777 for international callers
• Drop-off network: POPStation automated lockers, POPStop counter agents, POPDrop machines, and Post Office counters across Singapore
• Online booking platform: ezy2ship, allowing customers to book, pay, print labels, and schedule collections from home or office

Speedpost's position in the Singapore logistics market is reinforced by the institutional standing of its parent company. As a publicly listed entity on the Singapore Exchange, SingPost brings financial transparency and accountability that distinguishes Speedpost from private courier operators. For e-commerce businesses specifically, Speedpost offers capabilities that go well beyond basic parcel delivery, including regional warehousing, pick-and-pack fulfilment, returns management through a network of more than 500 collection touchpoints, and dedicated account management for high-volume corporate shippers.

Which countries does Speedpost deliver to?

Domestically, Speedpost delivers to every address in Singapore, operating Monday through Saturday from 9am to 10pm, excluding public holidays. The delivery infrastructure is anchored by the Singapore Post Centre in Eunos, which houses automated sorting equipment, complemented by a distributed network of Post Offices, POPStation self-service lockers, POPStop counter agents, and POPDrop automated drop-off machines. The service explicitly excludes deliveries to Changi Airport lounges, Paya Lebar Airport, and offshore islands, which fall outside the standard domestic delivery footprint.

Internationally, Speedpost delivers to more than 220 countries and territories worldwide. Given Singapore's geographic position as a major maritime and air hub in Southeast Asia, the carrier is well-placed for cross-border trade across the Asia-Pacific region and beyond. Delivery times to major cities vary by service tier, with the fastest international option targeting delivery within 2 to 9 working days depending on the destination zone. Japan is among the fastest destinations, typically reached within 1 to 2 working days under the Express tier, while Australia falls within a 4 to 7 working day window. For remote destinations beyond main city centres, additional transit time applies.

• Domestic (Singapore): Complete coverage of every address in Singapore, delivered Monday through Saturday from 9am to 10pm, excluding public holidays
• Asia-Pacific: Japan, South Korea, Hong Kong, Taiwan, Macau, Malaysia, Thailand Vietnam, Philippines, Indonesia, Australia, New Zealand and other destinations in the region
• Europe: All European Union member states, United Kingdom, Switzerland Norway, Russia and other European destinations
• North America: United States and Canada
• Latin America: Brazil, Argentina, Chile, Colombia and other Central and South American destinations
• Africa and Middle East: Saudi Arabia, United Arab Emirates, Israel, South Africa and many other destinations
• Total international reach: More than 220 countries and territories

International shipments operate through cooperation between national postal networks. A parcel sent from Singapore via Speedpost is handled by SingPost until it exits Singapore, then transferred to the postal service of the destination country for final delivery. A shipment destined for the United States is distributed by USPS, a parcel to Germany is handed to Deutsche Post, and a shipment to the United Kingdom is processed by Royal Mail. For US-bound corporate shipments under the Speedpost Direct International service, a Delivery Duty Paid arrangement is available that handles customs, duties, and taxes entirely at origin, removing any import charges the recipient would otherwise face upon arrival.

What are the Speedpost services and delivery times?

Speedpost offers a tiered portfolio of delivery services designed to cover a wide range of shipping needs, from next-day domestic delivery to economy international sea freight. The domestic range centres on Speedpost Standard, while international options are divided into five distinct tiers, Express, Priority, Saver, Economy, and Direct. All tiers include web and mobile tracking as a standard feature. The ezy2ship online platform allows customers to book shipments, pay, print labels, and schedule door collections without visiting a Post Office, and a Parcel Ambassador is dispatched for home or office pick-up when requested through the platform.

• Speedpost Standard (Domestic): Delivers within 1 working day to doorstep or POPStation. Maximum weight 30kg. Collection available Monday through Saturday, 9am to 10pm. Drop-off accepted at Post Offices, POPStop agents, POPDrop machines, and POPStation lockers.
• Speedpost Express International: Fastest international option. Delivery to major cities within 1 to 3 working days, with a broader zone range of 2 to 9 working days. Maximum weight 20kg. Free pick-up available. Optional acknowledgement of receipt available as an add-on.
• Speedpost Priority International: For time-sensitive but non-urgent overseas shipments. Delivers in 3 to 14 working days across all 220+ destinations. Maximum weight 20kg. Optional enhanced liability coverage available.
• Speedpost Saver International: Designed for small parcels requiring formal customs documentation. Delivers in 3 to 11 working days. Maximum weight 2kg. Recommended for shipments containing merchandise or items of value.
• Speedpost Direct International (USA, DDP): Corporate service for shipments to the United States. All customs examination, duties, and taxes handled end-to-end by Speedpost. Delivers in 5 to 8 working days.
• Speedpost Economy International: Sea freight service for non-urgent or bulky international shipments. Delivery time is 3 to 15 weeks. Maximum weight 20kg per item.

Speedpost Express International is the fastest tier in the international portfolio, designed for urgent overseas documents and parcels. Specific destination examples illustrate the speed range across different zones. Japan is targeted within 1 to 2 working days, Hong Kong within 2 to 4 working days, Australia within 4 to 7 working days, and Cuba within 5 to 8 working days. Delivery is door-to-door with full tracking included, and an optional acknowledgement of receipt is available for senders who need proof of delivery. All bookings can be made through the ezy2ship platform, which also handles label printing and collection scheduling.

The Economy International service operates on a fundamentally different model from the faster air-based tiers, using sea freight for bulky or heavy items that do not need to arrive quickly. Transit times range from 3 to 15 weeks depending on the destination, making this tier appropriate only for non-urgent shipments where cost is the primary concern. For e-commerce businesses operating at scale, Speedpost also offers warehousing and fulfilment solutions through SingPost's logistics infrastructure, including pick-and-pack services and a dedicated returns product called ezyReturn, which gives online retailers access to more than 500 collection touchpoints across Singapore.

What are the Speedpost rates and maximum dimensions accepted?

Speedpost calculates shipping charges based on weight, using a slab pricing model in which customers pay only for the weight bracket into which their shipment falls. For oversized items that exceed dimensional thresholds, the charge is applied at the rate of the next weight tier, reflecting an adjustment for large but light packages. Consumer-facing rates for domestic Speedpost Standard shipments include goods and services tax, so the price shown at the point of purchase is the final amount. Business accounts with high shipping volumes have access to dedicated account management and volume-based arrangements not available through standard retail channels.

The maximum accepted dimensions vary by service tier. For Speedpost Standard domestic shipments, the maximum weight per item is 30kg, with maximum dimensions of 600 by 400 by 300mm. A single-side maximum of 1.5 metres applies, and the combined girth, calculated as length plus twice the width plus twice the height, must not exceed 3 metres. For most international tiers including Express, Priority, and Economy, the maximum weight is 20kg per item. The Speedpost Saver International service applies stricter limits, capping shipments at 2kg and requiring that the length not exceed 600mm and that the combined measurement of length plus breadth plus height stays within 900mm.

• Speedpost Standard (Domestic): Maximum weight 30kg. Maximum dimensions 600 x 400 x 300mm. Maximum single side 1.5m. Maximum combined girth (L + 2W + 2H) 3 metres.
• Speedpost Express International: Maximum weight 20kg per item.
• Speedpost Priority International: Maximum weight 20kg per item.
• Speedpost Economy International: Maximum weight 20kg per item.
• Speedpost Saver International: Maximum weight 2kg. Maximum length 600mm. Maximum combined dimensions (L + B + H) 900mm.
• Pricing model: Weight-based slab pricing. Oversized items charged at the next weight tier. GST included in consumer-facing retail prices for domestic shipments.
• Enhanced Liability coverage: Optional paid add-on available for higher-value international shipments, providing compensation above the standard ceiling for Express, Priority, Standard, and Economy tiers.

For international shipments, Speedpost applies flat-fee pricing per item with no hidden surcharges, meaning the total cost is known at the time of booking. This is particularly useful for small businesses and marketplace sellers who need to calculate shipping costs accurately before listing products or confirming customer orders. The ezy2ship platform displays pricing at the point of booking and generates the shipping label, reducing the need for physical Post Office visits for routine international dispatches.

What are the Speedpost delivery options?

Speedpost offers recipients in Singapore several ways to receive their parcels, reflecting the realities of a densely urban environment where many people live in apartment blocks or are away from home during standard working hours. The primary delivery mode is doorstep delivery, attempted during the operating window of Monday through Saturday from 9am to 10pm, excluding public holidays. For Speedpost Standard domestic shipments, up to three re-delivery attempts are made before an uncollected item is returned to the sender. Senders also have the option to direct parcels to self-service collection points rather than the recipient's home or office address.

• Doorstep Delivery: Primary delivery mode for all tiers. Attempted Monday through Saturday, 9am to 10pm. Up to three re-delivery attempts for Speedpost Standard before the item is returned to sender.
• POPStation (Pick Own Parcel Station): Self-service automated lockers located at shopping malls, commercial buildings, and community centres across Singapore. Recipients receive SMS and email notification on arrival. Collection window is 3 days. POPStations operate 24 hours a day, 7 days a week.
• POPStop: Drop-off and returns counters at all Post Offices and authorised SingPost agents. Designed for small businesses and marketplace sellers for first-mile shipping needs. Maximum weight 30kg, maximum length 1.5m.
• POPDrop: Automated machines that allow customers to post or return trackable items at any time, 24 hours a day. Accepts Speedpost Singapore items, Registered Service, Tracked Letterbox Prepaid Label, and ezyReturn items. Maximum posting dimensions 324 x 229 x 65mm.
• ezyReturn: Dedicated returns network for e-commerce retailers. More than 500 touchpoints across the POPStation, POPStop, and POPDrop network. Available 24 hours a day for retailers and their customers.

The POPStation network gives recipients the flexibility to collect their parcels at any hour without needing to be present at home during the delivery window. When a parcel is directed to a POPStation, the recipient receives a notification by SMS and email containing the details needed to open the assigned locker. The collection window is 3 days from the moment the parcel arrives. If the item is not collected within that period, it is forwarded to the General Post Office at the Singapore Post Centre for further action, which may include an additional collection notice or return to the sender.

For failed international deliveries where the recipient cannot be reached, Singapore Post acts on the instructions provided by the sender at the time of shipment. If no specific instructions were given and delivery cannot be completed, the item may be returned to Singapore at the sender's cost, or discarded in line with SingPost's terms of service. For domestic failed deliveries under the Standard service, Speedpost attempts re-delivery up to three times before treating the item as undeliverable and initiating the return process to the sender.

What should I do if my Speedpost parcel is lost or damaged?

All claims for lost or damaged parcels must be submitted within 30 days from the date Singapore Post accepted the parcel into its network. Claims must be made in writing and accompanied by specific supporting documentation. SingPost assesses each claim on a case-by-case basis and must be satisfied that the claim is justified before authorising payment. The compensation paid is calculated as the lower of the standard compensation cap or the declared value of the parcel at the time of shipment.

When submitting a claim, the sender must provide the original copy of the consignment note as proof of posting, along with any other supporting documents and relevant invoices or receipts that establish the value of the parcel's contents. Submissions that are incomplete or lack the required documentation may delay the assessment process. Claims should be addressed in writing to the Manager of Customer Service at Singapore Post Limited, 10 Eunos Road 8, #05-34, Singapore Post Centre, Singapore 408600.

• Claims deadline: All claims must be submitted within 30 days from the date SingPost accepted the parcel.
• Required documents: Original consignment note (proof of posting), supporting documents, and invoices or receipts establishing the declared value of the contents.
• Compensation basis: Claims are assessed individually. Compensation is the lower of the standard compensation cap or the declared value of the parcel.
• Enhanced Liability coverage: Optional paid add-on available at the time of booking for higher-value shipments, covering Express, Priority, Standard, and Economy service tiers.
• Damaged parcels: If a parcel arrives visibly damaged, the recipient is advised not to accept the delivery and to inform the sender, who must then report the damage directly to Singapore Post.
• Customer service hotline: 1800 222 5777 (toll-free within Singapore) or +65 6222 5777 from overseas. Operating hours are weekdays 8am to 8pm, with reduced availability on weekends.

For general inquiries, tracking questions, or to begin a formal claim, customers can contact SingPost's customer service team by telephone on the numbers listed above. The support team operates on weekdays from 8am to 8pm, with reduced hours available on weekends. For corporate and business account holders, SingPost maintains dedicated account management contacts separate from the standard consumer hotline, accessible through the business support channel.

Does Speedpost handle international shipments and customs formalities?

Speedpost handles international shipments to more than 220 countries and territories, with customs clearance processes integrated into the service offering. For standard international tiers including Express, Priority, and Economy, the sender is responsible for completing the required customs declaration forms accurately at the time of deposit. Singapore Post provides documentation on prohibited goods and country-specific requirements to help senders comply with both Singapore export regulations and destination country import rules. Inaccurate or incomplete declarations can result in customs delays, additional charges, or the return of the shipment by the destination country's customs authority.

For corporate customers shipping to the United States under the Speedpost Direct International service, a Delivered Duty Paid option is available. Under this arrangement, all customs examination, duties, and taxes are handled end-to-end by Speedpost, with the total charges billed directly to the corporate account. This removes uncertainty for both sender and recipient, as the recipient faces no unexpected import charges upon arrival of the parcel. The Speedpost Saver International service also includes simplified customs clearance as part of its structure, making it well-suited for small parcels containing merchandise or items of value that require careful customs documentation.

• Dangerous goods (prohibited): Ammunition, fireworks, aerosol sprays, compressed gas cylinders, alcohol above certain thresholds, perfume, nail polish and removers, paints, adhesives, cigarette lighters, flammable solvents, all types of matches, charcoal, solid fuel, mothballs, and substances that yield oxygen readily.
• Toxic substances (prohibited): Hair dyes, textile dyes, bleaches, pesticides, nicotine, poisons, and live viruses or bacterial blood products.
• Singapore-specific prohibitions: Vaporizers (electronic cigarettes, electronic pipes, and similar devices) and shisha molasses are fully prohibited for import into Singapore under Singapore law, regardless of nicotine content or declared intent. Chewing gum and bubble gum prepared from gum base are also prohibited for import into Singapore.
• Tobacco products: Must comply with Singapore's Standardised Packaging Regulations, which took effect on 1 July 2020. Non-compliant products are returned to the country of origin.
• Controlled publications: Pamphlets, magazines, newsletters, or other publications prohibited under Singapore law from being published, circulated, or distributed.
• Duties and taxes (standard services): Delivery Duty Unpaid for most standard tiers. Duties and taxes are the responsibility of the recipient in the destination country.
• Duties and taxes (DDP service): Full Delivered Duty Paid option available for Speedpost Direct International (US-bound corporate shipments). All charges handled by Speedpost and billed to the corporate account.

In practical terms, senders using standard Speedpost international tiers should expect that customs inspection at the destination country is outside Singapore Post's control and can add days to any transit time estimate, regardless of the tier selected. For senders who regularly dispatch goods to the United States and want to remove this variable from the process, the Speedpost Direct International service offers the most predictable outcome by handling all import formalities on the sender's behalf before the shipment leaves Singapore.

Understanding tracking statuses

When tracking a Speedpost parcel online, different status messages appear as the shipment moves through the network. These updates reflect the physical location and processing state of the parcel at each key stage, from the creation of the shipping label through to final delivery. Tracking is accessible via the official Speedpost and SingPost track and trace pages. For international outbound shipments, tracking continues as the parcel transits through foreign postal networks, with the level of detail depending on the scanning capabilities of the destination country's postal operator.