Speedy tracking

What is Speedy?

Speedy AD is the leading courier and logistics company in Bulgaria, holding more than 35% of the domestic courier services market. Founded in 1998, the company has grown from a regional startup into the dominant force in Bulgarian parcel delivery, serving over one million clients and processing more than 50 million shipments each year. Its network of more than 1,050 offices, shops, and automated parcel lockers provides complete territorial coverage of Bulgaria, reaching every city, town, and rural district in the country, from major urban centers to the most remote communities.

The history of Speedy is tied closely to the development of Bulgaria's private logistics sector. Established in 1998 at a time when the domestic courier market was still in its early stages, the company built steadily through the 2000s, expanding its office network and delivery fleet while pursuing quality standards that set it apart from competitors. Speedy became the first Bulgarian courier company to implement a certified Quality Management System aligned with the ISO 9001 standard, and in November 2012 it became the first courier in the country to list on the Bulgarian Stock Exchange, a milestone that marked its evolution into a professionally governed commercial enterprise subject to the transparency requirements of a public company.

A defining moment in the company's development came in 2010, when Speedy entered a partnership agreement with GeoPost/DPDgroup, the European parcel delivery network operating under the DPD brand. Under this arrangement, Speedy became the designated DPDgroup partner in Bulgaria for parcel delivery, gaining access to the broader European DPD infrastructure. In 2014, GeoPost/DPDgroup acquired a 25% equity stake in the company, and simultaneously Speedy took operational control of DPD Romania, giving it a significant presence in a neighboring high-growth market. The final consolidation came in April 2021, when GeoPost/DPDgroup acquired a majority stake of 69.81% of Speedy AD's share capital, making it a majority-owned subsidiary of Geopost, the parcel delivery arm of French state postal company La Poste.

• Founded: 1998, in Bulgaria
• Headquarters: Abagar Street 22, Sofia City Logistic Park, Administrative Building Speedy, 5th Floor, Sofia, Bulgaria
• Parent company: Geopost, which holds a majority stake of 69.81% as of April 2021, itself the parcel delivery subsidiary of La Poste of France
• Stock exchange: Listed on the Bulgarian Stock Exchange since November 2012, making it the first publicly traded courier company in Bulgaria
• Quality certification: ISO 9001:2015 certified; first Bulgarian courier company to achieve this standard, with annual audits conducted by SGS
• Network: Over 1,050 offices, shops, and automated parcel lockers covering all Bulgarian territory
• Fleet: Over 1,700 delivery vehicles
• Annual volume: More than 50 million shipments processed per year, serving over one million clients
• International reach: Deliveries to more than 53 countries via the Geopost/DPD network

Speedy's position in the Bulgarian market is built on several concrete foundations. The company's territorial network is unmatched domestically, covering every administrative district in the country. Cash on delivery, which remains the dominant payment method across Bulgaria and the broader Balkan region, is a service Speedy has built substantial operational expertise in handling, both for domestic and cross-border shipments to neighboring countries. The company's integration into the Geopost/DPDgroup international network extends its reach well beyond the Balkans, with international shipments accounting for approximately 14% of total company revenue.

Which countries does Speedy deliver to?

Speedy's primary geographic base is Bulgaria, where its network of over 1,050 offices, parcel shops, and automated locker terminals extends across all 28 administrative districts of the country. Major urban centers such as Sofia, Plovdiv, Varna, Burgas, and Stara Zagora are served by multiple office locations and dense courier routes, while smaller towns and rural areas are also covered within the domestic delivery network. The company operates a central sorting and logistics facility at its Sofia City Logistic Park headquarters, which functions as the main hub for domestic distribution.

In the Balkan region, Speedy has a direct operational presence in Romania through DPD Romania, which it took over in 2014 as part of its agreement with GeoPost/DPDgroup. The company also offers dedicated regional services such as the Transbalkan Express for shipments to North Macedonia, with delivery achievable in approximately three business days to Skopje and approximately four business days to other North Macedonian locations. The Express Balkans inbound service accepts shipments from Eastern and Central European origins destined for Bulgaria, with a daily collection cutoff at 15:00 from Monday to Friday.

• Bulgaria: Full coverage across all 28 districts, including major cities, towns, and rural areas, with 100% territorial reach
• Romania: Direct operational coverage through DPD Romania, which Speedy has operated since 2014
• North Macedonia: Transbalkan Express service delivering in approximately three business days to Skopje and four business days to other destinations
• Central and Eastern Europe: Czech Republic, Slovakia, Poland Hungary, Croatia, and Slovenia, served via Speedy CEE Economy and DPD Classic
• Western Europe: Destinations across the European Union and beyond via DPD Economy and DPD Classic services
• Cash on delivery destinations: Romania, Greece, Hungary, Croatia, Slovenia, Czech Republic, Slovakia, Poland and Cyprus
• Global: More than 53 countries accessible through the Geopost/DPD global network

For international shipments, Speedy draws on the transit infrastructure of its parent network. A parcel dispatched from Bulgaria via Speedy enters the DPDgroup European relay system at the export point and is then handed over to the local DPD partner or affiliated carrier in the destination country for final delivery. A parcel going to Germany is distributed by DPD Germany, a shipment to France is routed through DPD France, and a parcel bound for the Netherlands passes through DPD Netherlands for local distribution. Outside the DPD network's direct geographic coverage, Geopost's global partnerships extend delivery capability to destinations in Asia, the Americas, and other regions.

What are the Speedy services and delivery times?

Speedy's service portfolio is organized around two primary axes, domestic delivery within Bulgaria and international delivery through the DPD/Geopost network. For domestic shipments, the core product is the Standard 24 Hours service, which guarantees next-business-day delivery between locations covered by the Bulgarian network. This service is the most widely used option for both business-to-consumer and business-to-business domestic shipments in Bulgaria. Pallet transport is available in two tiers, with Pallet One Premium delivering within one working day and Pallet One Economy targeting a two-working-day window for less time-sensitive freight.

For international shipments, service selection depends on the destination region and required speed. The DPD Classic service provides standard road delivery across the European DPD network. Speedy CEE Economy is designed specifically for cost-efficient delivery to Central and Eastern European countries. DPD Economy Pick-up offers an economical option for European international shipments, with a maximum physical weight of 40 kg per parcel. Air Express is available as a premium option for time-sensitive shipments to destinations outside the Balkan region, using air freight rather than ground transport to achieve faster transit times.

Regional Balkan services form a distinct category within the Speedy offering. Transbalkan Express connects Bulgaria with North Macedonia, achieving a three-business-day transit to Skopje and a four-business-day transit to other North Macedonian destinations. Transbalkan Cargo handles larger or heavier freight along the same corridor. Express Balkans is an inbound service that accepts shipments from Eastern and Central European origins bound for Bulgaria, received until 15:00 each weekday.

• Standard 24 Hours: Core domestic service within Bulgaria with next-business-day delivery; the primary product for domestic B2C and B2B parcel shipments
• Pallet One Premium: Domestic pallet transport with one-working-day delivery; designed for heavy or bulky freight within Bulgaria
• Pallet One Economy: Domestic pallet transport with a two-working-day delivery window; the cost-efficient alternative for non-urgent freight
• Transbalkan Express: Regional express service to North Macedonia delivering in approximately three business days to Skopje and four business days to other North Macedonian locations
• Transbalkan Cargo: Freight-oriented regional service for larger shipments on the Transbalkan corridor
• Express Balkans: Inbound service for shipments from Eastern and Central Europe destined for Bulgaria, accepted until 15:00 Monday to Friday
• Air Express: Premium international service using air freight for time-sensitive shipments beyond the Balkan region
• DPD Classic: Standard DPD international road delivery across the European DPD network
• Speedy CEE Economy: Cost-optimized delivery to Central and Eastern European countries via the DPD/Geopost ground network
• DPD Economy Pick-up: Economical international delivery option with a maximum physical weight of 40 kg, with volumetric weight calculation applied to parcels exceeding 7 kg
• Locker delivery: Delivery to Speedy Automat terminals; recipients collect using a 9-digit PIN code or a barcode scan via the Speedy Mobile application

Standard domestic shipments within Bulgaria are delivered within one business day under the Standard 24 Hours service, which sets the benchmark for domestic courier speed in the Bulgarian market. International European shipments via DPD Classic or Speedy CEE Economy generally arrive within three to seven working days, depending on the destination country and any customs processing required. Speedy's domestic services operate on weekdays only, with Monday through Friday as working days. International transit times may be extended for shipments destined for countries outside the European Union, where customs clearance procedures add to the overall delivery period.

What are the Speedy rates and maximum dimensions accepted?

Speedy calculates shipping costs based on a combination of physical weight, parcel dimensions, destination, and the selected service tier. For all parcels with a physical weight exceeding 7 kg, a volumetric weight calculation is applied to determine the billable weight. The volumetric weight formula is the parcel's width multiplied by its length multiplied by its height, all measured in meters, with the result then multiplied by 200 to yield the volumetric weight in kilograms. When the calculated volumetric weight exceeds the physical weight of the parcel, the volumetric figure is used as the basis for calculating the shipping charge.

Speedy publishes an official price list that is periodically revised. The published rates include value-added tax and a fuel surcharge component. Additional fees may apply depending on the value-added services selected at the time of booking, such as cash on delivery, declared value insurance, open and test, or return services. A cost calculator tool is available on the Speedy website where senders can input shipment details including weight, dimensions, origin, destination, and service type to obtain a real-time price estimate before booking.

• Billable weight rule: For parcels over 7 kg, the higher of physical weight or volumetric weight is used as the basis for pricing
• Volumetric weight formula: (Width in meters × length in meters × height in meters) × 200 = volumetric weight in kilograms
• Maximum weight for DPD Economy: 40 kg per parcel
• Maximum dimensions for locker delivery: 60 cm × 35 cm × 37 cm for parcels destined for Speedy Automat terminals
• Minimum parcel dimensions: 22.9 cm × 16.2 cm
• Maximum single dimension: 175 cm for standard parcels
• Rate components: Base rate plus VAT plus fuel surcharge, with additional fees for value-added services such as cash on delivery, declared value, and open and test

What are the Speedy delivery options?

Speedy offers three primary channels through which recipients can receive their parcels. The default option is home or business address delivery carried out by a Speedy courier. If the recipient is not present when the courier arrives, a notification is typically left and the shipment is held at the nearest Speedy office for collection within a specified period. This door-to-door channel is the most widely used option for both individual and business recipients across Bulgaria, and is the standard delivery mode for the majority of domestic and international shipments handled by the company.

A second option is collection from one of Speedy's 1,050+ offices and parcel shops distributed throughout Bulgarian territory. This channel suits recipients with variable schedules or those who prefer the flexibility of collecting at a time of their choosing during regular business hours. The extent of the office network means that a Speedy collection point is accessible in virtually every inhabited area of the country, including smaller towns that may not be as well served by competing courier networks.

The third channel is the Speedy Automat network, a system of automated parcel terminals installed in shopping malls, supermarkets, and high-traffic public locations. Many of these terminals operate around the clock, seven days a week, giving recipients the ability to collect outside standard business hours. To retrieve a parcel from a Speedy Automat, the recipient enters a 9-digit PIN code sent to them at the time of dispatch, or scans a barcode using the Smart Control function in the Speedy Mobile application. Parcels destined for Automat terminals must not exceed 60 cm × 35 cm × 37 cm in size.

• Home or business address delivery: Door-to-door delivery by a Speedy courier; if the recipient is absent, the parcel is held at the nearest Speedy office for collection
• Office collection: The recipient collects the parcel at any of Speedy's 1,050+ offices and parcel shops during regular business hours
• Speedy Automat (parcel locker): Automated terminal collection using a 9-digit PIN code or a barcode scan via the Speedy Mobile app; many terminals operate 24 hours a day, 7 days a week; maximum parcel size is 60 × 35 × 37 cm
• Open and Test: A paid additional service allowing the recipient to inspect parcel contents before formally accepting delivery; particularly relevant for cash on delivery purchases in e-commerce contexts

What should I do if my Speedy parcel is lost or damaged?

When a Speedy shipment arrives damaged, is lost in transit, or does not arrive within the expected window, the recommended course of action is to contact Speedy's customer service as soon as the issue is identified. For domestic shipments, initial contact can be made by telephone using the general customer service line. For claims related to international shipments, Speedy operates a dedicated international claims department that handles these cases separately from domestic inquiries. In both cases, customers are required to provide supporting documentation before a resolution can be assessed and processed.

The Declared Value of Shipments service is the mechanism through which Speedy provides compensation for lost or damaged goods. When a sender declares a value for a shipment at the time of booking, this declared amount sets the ceiling for compensation in the event of loss or damage during transit. Shipments on which no declared value was registered at booking are subject to Speedy's standard liability terms as set out in its general conditions of carriage. The company advises senders of valuable goods to make use of the declared value option at the time of booking to protect their interests in the event of a claim.

• General customer service phone: 0 7001 8001, accessible for calls from fixed telephone lines within Bulgaria
• Head office address: Abagar Street 22, Sofia City Logistic Park, Administrative Building Speedy, 5th Floor, Sofia
• International claims: A dedicated department handles claims for international shipments, separate from the general domestic customer service channel
• Required documentation: Shipment receipt or booking confirmation, evidence of declared value, and photographic documentation of any damage where applicable
• Compensation basis: Compensation up to the stated declared value for shipments where the Declared Value service was selected at booking; standard liability limits apply to all other shipments

Does Speedy handle international shipments and customs formalities?

Through its integration into the Geopost/DPDgroup global network, Speedy ships parcels to more than 53 countries worldwide. For shipments moving between countries within the European Union, goods cross internal borders without customs formalities between member states. For shipments directed to destinations outside the EU, such as North Macedonia or countries reached via Air Express beyond the European continent, customs declarations are required and senders must prepare appropriate documentation before handing the parcel over for dispatch.

Commercial shipments sent internationally via Speedy typically require a commercial invoice stating the nature of the goods, their declared value, and their country of origin. The DPDgroup infrastructure that Speedy uses for international transit incorporates customs clearance procedures and local expertise in destination countries, which helps reduce processing delays compared to less integrated carriers. Import duties and taxes at the destination are generally the responsibility of the recipient under delivered-at-place terms, unless alternative arrangements have been agreed between sender and recipient prior to dispatch.

Speedy maintains a list of items that are prohibited from transportation through its network. General prohibitions include illegal narcotics and controlled substances, firearms and ammunition except where properly licensed, dangerous weapons, hazardous chemicals, and substances harmful to the environment. These prohibitions align with DPD/Geopost network-wide standards as well as Bulgarian and European Union regulatory requirements. Senders are advised to consult the current prohibited items list before booking an international shipment, particularly for goods that may be subject to country-specific import restrictions at the destination.

Understanding tracking statuses

When you track a Speedy parcel, different status messages appear as the shipment progresses through the network. These updates indicate the current position and condition of the parcel at each key stage of its journey, from the moment the booking is created through to final delivery. Speedy tracking numbers generally consist of 9 to 12 digits, assigned at the time of booking and visible on the shipment receipt or confirmation sent to the sender. Tracking can be checked on the Speedy website without a customer account; only the tracking number is needed. For international shipments transiting through the DPDgroup network, tracking updates may also become available through DPD's tools once the parcel is handed over to the partner carrier in the destination country.

Tracking updates may be less frequent during weekends, public holidays, and periods when the parcel is undergoing customs processing or passing between carrier networks. For international shipments transitioning from the Speedy Bulgarian network into the DPD European relay system, there may be a gap in tracking activity while the parcel is physically in transit between the two network environments. Once the parcel is received and scanned by the destination-country DPD partner, tracking updates typically resume through that carrier's tracking infrastructure.