Spoton tracking

What is Spoton?

Spoton Logistics Private Limited is an Indian B2B express logistics company specializing in time-definite, door-to-door cargo delivery across the Indian subcontinent. The company's origins trace not to a startup, but to a corporate divestiture. TNT Express, the Dutch multinational logistics group, operated a domestic surface express business in India that it ultimately chose to exit. In 2012, private equity firm India Equity Partners acquired that division and built an independent Indian logistics company from it. The successor entity was incorporated in Delhi in 2011 under the name Startrek Logistics Private Limited, with operations beginning in 2012. The company was rebranded as Spoton Logistics in 2016.

Abhik Mitra, formerly Managing Director of TNT Logistics India, became the founding CEO and the architect of the transition from a multinational subsidiary to an independent Indian carrier. Under his leadership and India Equity Partners' ownership through 2018, the company grew at roughly 25 to 29 percent year-on-year. In 2018, a consortium of Samara Capital and Xponentia Fund Partners acquired Spoton for approximately $78.5 million, with revenues approaching $90 million in FY2018-19 and annual growth rates exceeding 32 percent. The company received Great Place to Work certification in January 2020.

The defining turning point arrived in August 2021, when Delhivery Limited, one of India's largest integrated logistics platforms, acquired Spoton for approximately $200 million. Delhivery's rationale was to pair its strength in B2C parcel delivery with Spoton's established position in B2B Part Truck Load distribution, ahead of Delhivery's eventual stock market listing. The integration proved more difficult than anticipated, with PTL revenues falling from approximately $58 million in early 2022 to around $33 million by mid-2022 and losses widening sharply in subsequent quarters. In April 2023, Mitra resigned after eleven years at the helm. Delhivery has continued operating the Spoton brand and network as a distinct entity within the group.

• Founded: 2011 (incorporated as Startrek Logistics Private Limited); operations commenced in 2012 from the acquired TNT Express India domestic division
• Former name: Startrek Logistics Private Limited, rebranded to Spoton Logistics in 2016
• CIN: U63090DL2011PTC409002
• Headquarters: Bengaluru, Karnataka, India
• Parent company: Delhivery Limited, a 100% subsidiary since August 2021
• Previous owners: India Equity Partners (2012-2018), followed by Samara Capital and Xponentia Fund Partners (2018-2021)
• Annual turnover: Greater than $60 million per regulatory filings
• Network infrastructure: 38 gateway hubs, over 333 service centers, and coverage spanning more than 22,000 PIN codes across India
• Market focus: B2B express logistics, Part Truck Load distribution, and enterprise supply chains within India

Spoton built its market identity around serving industrial and corporate India, with sectors such as automotive spare parts, pharmaceuticals, hi-tech electronics, and engineering goods forming its core client base. The operational heritage inherited from TNT Express's India division shaped the carrier's emphasis on piece-level barcode tracking, disciplined processes, and delivery time commitments that industrial supply chains depend on for planning. The acquisition by Delhivery has brought Spoton into a larger logistics platform, though the brand continues to target the B2B express segment specifically, distinct from Delhivery's consumer parcel operations.

Which countries does Spoton deliver to?

Spoton Logistics operates exclusively within India. The carrier does not provide international shipping services, and its entire infrastructure is designed around domestic Indian distribution. The network is built on a tiered hub-and-spoke model, with 38 gateway hubs at the top tier managing inter-regional trunk movements between major zones. Below these sit approximately 29 to 35 transit hubs and 13 major depots responsible for intermediate sorting before consignments are dispatched toward the final delivery layer.

The front-line delivery infrastructure comprises over 333 service centers, combining owned branches with partner locations, supported by more than 500 delivery partners and a vehicle fleet exceeding 1,000 units. In aggregate, this network reaches over 22,000 PIN codes across the country, of which 12,639 are served with day-definite and time-definite delivery commitments. Daily shipment capacity across the network exceeds 100,000 consignments, a scale that reflects the carrier's position as one of the larger dedicated B2B express networks operating within India.

• South (headquarters zone): Karnataka and surrounding states, anchored from Bengaluru
• North: Delhi NCR and northern India, managed from the New Delhi regional office
• East: West Bengal and eastern states, operated from Kolkata
• West: Maharashtra and surrounding states, managed from Mumbai
• South (additional): Tamil Nadu and surrounding states, operated from Chennai
• Total PIN code coverage: Over 22,000 PIN codes spanning all major industrial corridors of India
• Time-definite coverage: 12,639 PIN codes with guaranteed day-definite and time-definite delivery windows for enterprise clients

States with particularly dense service coverage include Maharashtra, Karnataka, Delhi NCR, Tamil Nadu, and West Bengal, which correspond to India's primary industrial and commercial corridors. The automotive belt, pharmaceutical manufacturing zones, and electronics production clusters are key operational concentrations within this footprint, directly reflecting the carrier's enterprise client base in those sectors. Spoton does not serve any destinations outside Indian territory, and shippers with cross-border requirements will need to use a separate carrier for those lanes.

What are the Spoton services and delivery times?

Spoton's service portfolio covers the full range of B2B express logistics requirements within India. The flagship offering is express distribution for corporate and enterprise clients, providing time-definite, door-to-door cargo delivery by both surface and air modes. Part Truck Load, commonly referred to as PTL, is the backbone of the company's revenue base. Mid-sized consignments that do not fill an entire truck are consolidated and moved through the hub network, with rates and transit times determined by the origin-destination pair and the service tier selected.

• Express Distribution (B2B): Time-definite, door-to-door cargo delivery for enterprise clients, available by both surface and air modes
• Part Truck Load (PTL): Consolidated cargo service for mid-sized consignments, moved through the tiered hub network
• Full Truck Load (FTL): Dedicated vehicle capacity for large-volume shipments requiring a full truck
• Air Express: Time-critical shipments moved by air freight for maximum speed, priced at a premium over surface options
• Surface Express (Road): Cost-effective road-based delivery for general cargo, covering the widest geographic reach in the network
• Rail Express: Bulk cargo movement over long distances using the Indian rail network, positioned as an economical option for high-volume lanes
• Cold Chain Logistics: Temperature-controlled transportation for pharmaceuticals, biotechnology products, food and beverage, and agricultural goods
• Reverse Logistics: Managed returns processing for e-commerce and retail clients
• Warehousing and Supply Chain: Provided through RTS Logistics, a subsidiary acquired by Spoton in December 2019
• Spoton EduExpress: A student relocation service providing free 20 kg packing boxes (dimensions 16.9 x 16.9 x 30 cm), road-based, covering 12,639 PIN codes at a flat rate
• SpotExhibit: Specialized logistics for events and exhibitions
• Spot Retail: Retail transportation and distribution solutions for trade clients

For standard B2B express shipments on major city-to-city corridors, typical delivery is 2 to 3 business days by surface. Air express shipments complete faster, with exact timeframes depending on route and flight availability. Deliveries to remote areas or less-connected PIN codes may extend to up to 7 business days. The EduExpress student relocation service operates on a transit time of 5 to 7 working days, not counting the day of booking or the day of delivery itself.

A defining feature of Spoton's delivery proposition is its day-definite and time-definite delivery commitment across 12,639 PIN codes. This means enterprise clients can specify not just a target delivery date but a delivery time window, which is a practical requirement for just-in-time manufacturing and supply chain operations. This level of precision is a direct inheritance from the operational standards of TNT Express's India division, and it separates Spoton from carriers that offer only approximate delivery estimates.

What are the Spoton rates and maximum dimensions accepted?

Spoton calculates shipping charges using the standard logistics billing model applied across the Indian express industry. Rates are based on the higher of actual weight and volumetric weight, multiplied by a per-kilogram rate that varies by origin-destination pair, service tier, and applicable surcharges for fuel or operational conditions. Spoton does not publish specific per-kilogram rates through its public channels, as B2B pricing for PTL and FTL services is negotiated at the account level for enterprise clients, reflecting shipment volumes, lanes, and contracted service level requirements.

• Billing model: Higher of actual weight and volumetric (dimensional) weight, multiplied by the applicable per-kilogram rate for the origin-destination pair
• Enterprise pricing: Negotiated contractually for B2B accounts, with rates reflecting lane, volume, and agreed service level commitments
• Walk-in and ad hoc rates: Available at branch offices and through the company's booking channels for shippers without an established account
• EduExpress pricing: Flat-rate model for a standardized 20 kg box with dimensions of 16.9 x 16.9 x 30 cm, delivered to the pickup address before shipment
• Surcharges: Fuel surcharges and operational surcharges apply and vary with market conditions and route-specific factors

The EduExpress student service represents an exception to the account-based pricing model. For this service, a flat rate covers a standardized 20 kg box that Spoton delivers to the pickup address in advance. The simplicity of this structure removes the need for weight-based calculation for the student segment, making it accessible without a corporate account or prior rate negotiation. For all other services, prospective shippers should contact Spoton branch offices or account managers directly for current rate sheets, as tariffs change with fuel costs, route conditions, and commercial agreements.

What are the Spoton delivery options?

Spoton operates as a B2B carrier, and its primary delivery model is door-to-door delivery at commercial premises including warehouses, offices, factories, and retail locations. The carrier does not operate consumer parcel lockers or post office pickup points. Its infrastructure is oriented entirely toward business consignees with registered commercial addresses, which shapes both the delivery process and the proof-of-delivery requirements that enterprise supply chain management depends on.

• Standard B2B delivery: Door-to-door delivery at commercial premises with a formal proof-of-delivery process for every consignment
• POD retrieval by SMS: Proof-of-delivery images can be retrieved by sending the keyword POD to the carrier's SMS service number at +91 9243392433
• PIN code serviceability check: Available by SMS, by sending the keyword PIN to +91 9243392433, to confirm whether a destination code is within the serviced network
• Pickup request by SMS: Pickup requests can be submitted by sending the keyword PICKUP to +91 9243392433
• Multi-location pickup: Available for clients with complex or distributed dispatch requirements across multiple sites

In cases where delivery cannot be completed at the consignee address due to absence, address issues, or other circumstances, standard logistics practice applies. The carrier will typically attempt re-delivery or hold the shipment at the nearest service center for a defined period. If delivery remains unsuccessful after that window, a return-to-origin process is initiated and the consignment is routed back toward the original sender. Enterprise clients with established accounts manage these exceptions through their account managers rather than through a consumer-facing portal.

What should I do if my Spoton parcel is lost or damaged?

For claims relating to lost, damaged, or delayed shipments, Spoton handles these through its customer support channels and for enterprise accounts, through dedicated account managers. As a B2B carrier serving corporate clients, most claims processes are governed by the service agreement or contract of carriage in place between Spoton and the client organization, rather than a standardized consumer claims portal. Documentation requirements typically include the consignment number, invoice copies, and photographs of any damage, with specific filing deadlines set out in the service agreement.

• Toll-free phone (India): 1800 102 1414, available 24 hours a day, 365 days a year
• Alternative toll-free number: 1800 200 1414
• International callers: +91 18001021414
• Enterprise claims: Handled through the assigned account manager for contracted clients, following the terms of the individual service agreement
• Required documentation: Consignment number (AWB or docket number), copy of the commercial invoice, and photographic evidence of damage where applicable
• Social media support: Available through the carrier's official Facebook and Twitter accounts for general inquiries and escalations

The 24-hour toll-free line is the primary channel for immediate support, whether for tracking inquiries, delivery exceptions, or initiating a claims report. For enterprise accounts with complex supply chains or high shipment volumes, the account manager relationship is typically the more efficient route for claims resolution, as that channel has direct access to consignment records and can coordinate with operations teams at specific hubs or service centers. Walk-in support is also available at Spoton branch offices for shippers who prefer in-person assistance.

Does Spoton handle international shipments and customs formalities?

Spoton Logistics is a domestic India-only carrier. The company does not offer international shipping services, cross-border customs clearance, or export and import logistics of any kind. All services operate exclusively within Indian territory, and the carrier does not publish customs documentation requirements, prohibited items lists for international shipments, or country-specific import restrictions, as none of these are applicable to its operations.

For businesses that require international logistics alongside Spoton's domestic distribution capabilities, the parent company Delhivery maintains international partnerships that may address cross-border requirements. Spoton itself remains strictly scoped to the domestic Indian market and its network infrastructure, hub locations, and service agreements are all designed for intra-India movements only. Shippers with international requirements will need to engage a separate carrier for those lanes, as Spoton does not operate beyond Indian borders under any service offering.

Understanding tracking statuses

When tracking a Spoton consignment, the carrier uses a 9-digit fully numeric tracking number, also referred to as an AWB number, consignment number, LR number, or docket number. A representative example of this format is a number such as 227337501. Tracking is available through Spoton's own ConTracker platform and also through the Delhivery tracking portal following the 2021 acquisition. Third-party tracking aggregators including also support Spoton consignment numbers. Below are the main status messages that appear during shipment routing and their meanings.