StraightShip tracking

What is StraightShip?

StraightShip is a North American logistics and fulfillment company headquartered in Burnaby, British Columbia, Canada, with a secondary office in Bellingham, Washington. Founded on May 1, 2018, the company was built around the Asia-to-North America cross-border freight corridor. Its stated service model covers the full pipeline from pickup at ports and terminals in Asia through customs clearance to final-mile delivery at the recipient's door, targeting e-commerce merchants, Amazon sellers, and importers moving goods between China, the United States, and Canada.

The company was co-founded by three supply chain professionals who, according to their own account, identified operational inefficiencies on the Asia-to-North America route while personally coordinating port and terminal pickups. Justin Thompson, who serves as CEO, had previously led Corporate Couriers Logistics through a period of acquisition-driven growth and is also a former professional soccer player and a member of the Young Presidents' Organization. Kevin O'Byrne, the CFO, built regional logistics operations and managed U.S. market expansion through acquisitions. William Qu, the COO and Managing Director, brings cross-border logistics expertise spanning North America and Asia.

• Founded: May 1, 2018
• Headquarters: Burnaby, British Columbia, Canada
• U.S. office: Bellingham, Washington, United States
• Co-founders: Justin Thompson (CEO), William Qu (COO/Managing Director), Kevin O'Byrne (CFO)
• Self-reported network: More than 100 warehouses and distribution points across the U.S. and Canada, plus more than 85 delivery hubs (company claim, not independently verified)
• Self-reported daily volume: 500,000-plus Amazon packages handled daily (company claim, not independently verified)
• BBB Canada rating: F (Not Accredited), with 50 unanswered complaints and a formal pattern-of-complaints notation
• BBB U.S. rating: C+ (Not Accredited)
• Trustpilot rating: 1.3 out of 5, based on 616 reviews as of early 2026, with 92 percent rated one star

StraightShip's positioning rests on the claim that it integrates supply chain technology into a single managed logistics pipeline, including real-time tracking, AI-powered route optimization, IoT integration, and predictive analytics. The company's third-party reputation, however, presents a sharp contrast to this self-description. Its Trustpilot profile carries a 1.3 out of 5 rating based on 616 reviews, with 92 percent of all entries rated one star. Common grievances documented across review platforms include packages left in public spaces, false delivered scan events, and customer service representatives terminating calls without addressing the reported issue.

A notable business development occurred in early 2026, when StraightShip announced a collaboration with Dragonfly, formerly known as Intelcom, a major Canadian last-mile carrier. This partnership, reported by FreightWaves as the product of a year-long development effort, enables U.S. retailers to offer a pre-cleared, duty-paid cross-border shipping product into Canada. The arrangement extends residential delivery reach to approximately 96 percent of Canadian addresses through Dragonfly's established in-country network, with two-day service in major metropolitan areas and seven-day service in remote regions.

Which countries does StraightShip deliver to?

StraightShip's primary geographic focus is the corridor between China and North America. The company's core infrastructure is built around cross-border freight between Asia and the United States and Canada, with customs clearance at the U.S.-Canada border as a central element of its offer. Within Canada, the company maintains or claims warehouse and hub presence in Vancouver, Toronto, Calgary, and Montreal. Within the United States, it lists operational presence in Los Angeles, New Jersey, Houston, Atlanta, Chicago, and Miami. For China, StraightShip claims operations in eight cities, though specific locations are not published in its main marketing materials.

Outside the primary corridor, the company also lists a presence in Sydney and Melbourne in Australia and references Europe as a served region. For European deliveries, Evri is referenced as a final-mile partner for the United Kingdom market. Mexico is listed as a cross-border destination with an estimated transit window of 5 to 10 business days. These markets appear secondary to the North America-Asia core based on the depth of information publicly available for each region.

• Canada: Vancouver, Toronto, Calgary, and Montreal, with residential coverage of approximately 96 percent of Canadian addresses via the Dragonfly partnership
• United States: Los Angeles, New Jersey, Houston, Atlanta, Chicago, and Miami
• China: Eight cities, with specific locations not publicly listed in company marketing materials
• Australia: Sydney and Melbourne
• Europe: Referenced as a served region; Evri handles final-mile delivery in the United Kingdom
• Mexico: Listed as a cross-border destination with an estimated transit of 5 to 10 business days

StraightShip does not operate final-mile delivery exclusively through its own infrastructure. Depending on the destination, parcels are handed off to Canada Post, USPS, UPS, Lasership in the United States, or Evri in the United Kingdom. The Dragonfly partnership handles Canadian residential delivery through Dragonfly's urban and regional network, with two-day delivery offered in major Canadian metropolitan areas and seven-day delivery available in remote regions of the country. Delivery times across the full network range from 2 to 7 business days domestically, 5 to 10 days for U.S.-Canada cross-border shipments, and 7 to 21 days for international routes to Europe or Asia.

What are the StraightShip services and delivery times?

StraightShip organizes its offer around several distinct service categories, all built around the Asia-to-North America cross-border freight pipeline. The flagship product is cross-border small package delivery, described as an end-to-end managed solution covering pickup at ports and terminals in Asia, transportation, customs clearance, and final-mile delivery to the recipient's address. The company segments shipments into three size tiers that determine routing. Large packages move through StraightShip's own network combined with a door-to-door courier, mid-size packages are handled across StraightShip, Canada Post, and USPS, and small packages qualify for all available routing options.

A second major service is Amazon FBA inbound distribution, targeted at Amazon marketplace sellers sourcing inventory from Asia. StraightShip manages the full pipeline for these clients, from label generation at origin through customs processing to delivery at Amazon Fulfillment Centers across the U.S. and Canada. The service includes port pickup coordination and express trucking to fulfillment centers. The company reports handling 500,000-plus Amazon packages daily, a figure stated on its own platform and not independently verified by third parties.

• Cross-border small package delivery: End-to-end managed shipping from Asia to North American residential or commercial addresses, with size-based routing tiers for small, mid-size, and large packages
• Amazon FBA inbound distribution: Specialized pipeline for Amazon sellers covering label generation in Asia, customs clearance, port pickup coordination, and delivery to U.S. or Canadian fulfillment centers
• 3PL warehouse and fulfillment: Third-party warehousing, order processing, and airport/terminal pickup coordination across North America and Asia
• Full Truckload and Less-than-Truckload transportation: FTL and LTL trucking, drayage, middle-mile transport, and Amazon-compliant delivery across the U.S. and Canada
• Integrated freight services: Bundled customs clearance, ocean freight, air freight, drayage, warehousing, trucking, and last-mile delivery in a single managed pipeline
• Furniture and large item moving: International door-to-door relocation for oversized or heavy cargo; a published case study documents full restaurant equipment shipped from Asia to Vancouver

Delivery times published by StraightShip vary by route and service type, with domestic shipments within the United States or Canada estimated at 2 to 7 business days, cross-border shipments between the U.S. and Canada carrying an estimated transit of 5 to 10 business days, and international routes to Europe or Asia listed at 7 to 21 business days. The Dragonfly partnership corridor for U.S.-to-Canada e-commerce shipments offers two-day delivery to major Canadian metropolitan areas and seven-day delivery to remote Canadian regions. A confirmed shipment record from the company's own tracking portal documents a three-day transit from warehouse intake in Mississauga, Ontario, to delivery in the remote northern Ontario town of Dryden, illustrating that domestic performance can fall at or below the lower end of the published range.

What are the StraightShip rates and maximum dimensions accepted?

StraightShip does not publish a public rate card or pricing schedule. Rates are not available for self-service lookup, and pricing is determined through direct engagement with the company's sales team, with terms presumably negotiated based on shipment volume, route, and service type. The one published exception to this model is the Dragonfly partnership corridor, for which a single unified rate card has been made available to U.S. retail clients for the U.S.-to-Canada pre-cleared shipment product, simplifying the pricing structure for that specific route.

No specific weight maximums, dimensional limits, or flat-rate options have been publicly disclosed by StraightShip. The company's service descriptions reference three package size tiers, small, mid-size, and large, that determine routing through different carrier network combinations, but the thresholds between these tiers in terms of weight or dimensions have not been made public. Businesses seeking pricing for standard routes or custom freight arrangements need to contact the sales team directly to obtain a tailored quote.

• Rate availability: No public rate card; pricing requires direct engagement with the sales team
• Dragonfly corridor: Single unified rate card available for U.S. retail clients on the U.S.-to-Canada DDP product
• Package size tiers: Small, mid-size, and large, which determine routing through different carrier network combinations
• Weight and dimensional limits: Not publicly specified by the company
• Flat-rate options: None publicly disclosed outside the Dragonfly corridor
• Phone inquiries: +1 (800) 452-3304, toll-free, Monday to Friday 08:00-21:00 EST and Saturday 08:00-16:00 EST

What are the StraightShip delivery options?

StraightShip's primary delivery model is door-to-door delivery to residential and commercial addresses. The final-mile leg, depending on the destination, is completed through a combination of StraightShip's own courier infrastructure and established national carriers. In Canada, final-mile delivery is completed by Canada Post or, through the Dragonfly partnership, by Dragonfly's own network. In the United States, USPS, UPS, and Lasership are among the listed final-mile partners. In the United Kingdom, Evri handles the last leg of delivery to the recipient.

The Dragonfly partnership, launched in early 2026, introduces a specific delivery model for U.S.-to-Canada e-commerce shipments. Under this arrangement, the customs manifest is filed before the parcel crosses the border and duties and taxes are pre-paid under a Delivered Duty Paid model. The Canadian consignee is designated as the importer of record, meaning the recipient does not face unexpected charges at the door. Two-day delivery is offered in major Canadian metropolitan areas and seven-day delivery is available in remote regions of the country.

The StraightShip tracking portal supports photographic proof of delivery, accessible via name verification on the tracking page once a shipment is marked as delivered. Customer complaints on record at the Better Business Bureau and on Trustpilot, spanning late 2025 through early 2026, indicate that delivery exception handling has been a documented operational weakness. Multiple complaints describe packages marked as delivered without a delivery attempt and parcels found discarded at locations other than the recipient's address.

• Door-to-door delivery: Standard delivery mode for residential and commercial recipients across North America
• Canada Post: Final-mile partner for Canadian deliveries outside the Dragonfly network
• USPS, UPS, Lasership: Final-mile partners for deliveries across the United States
• Dragonfly (Canada): Handles Canadian residential delivery under the cross-border DDP model, covering approximately 96 percent of Canadian addresses, with two-day service in major metros and seven-day service in remote areas
• Evri (UK): Final-mile partner for United Kingdom deliveries
• Proof of delivery: Photographic proof of delivery accessible via name verification on the StraightShip tracking portal

What should I do if my StraightShip parcel is lost or damaged?

StraightShip's publicly listed customer support channels are a toll-free phone number and email addresses for general and shipment-specific inquiries. Business hours are Monday through Friday from 08:00 to 21:00 EST, and Saturday from 08:00 to 16:00 EST. The company also describes 24/7 bilingual technical support as a feature of its platform, though the scope of that support relative to standard customer service inquiries is not clarified. No formal claims filing procedure, required documentation, or compensation structure has been published by the company.

The complaint resolution track record as documented by external platforms is poor. The Better Business Bureau in Canada has recorded 50 complaints to which StraightShip failed to respond, resulting in an F rating and a formal pattern-of-complaints notation. Customer accounts on file describe being unable to reach a resolution through the phone line, with multiple reports of representatives terminating calls without addressing the reported issue. No filing deadline for claims, maximum compensation limits, or required supporting documents have been publicly disclosed.

• Phone: +1 (800) 452-3304, toll-free, available Monday to Friday 08:00-21:00 EST and Saturday 08:00-16:00 EST
• Email: Two contact email addresses are listed on the company's website for general and shipment inquiries
• Platform support: Described as 24/7 bilingual on the company's platform; scope relative to claims handling is not specified
• BBB Canada: F rating, 50 unanswered complaints, formal pattern-of-complaints notation as of early 2026
• BBB U.S.: C+ rating, Not Accredited
• Trustpilot: 1.3 out of 5, based on 616 reviews, with 92 percent rated one star
• Claims procedure: No publicly disclosed deadlines, documentation requirements, or compensation terms

Does StraightShip handle international shipments and customs formalities?

Customs clearance is one of the four foundational pillars of StraightShip's cross-border service, alongside transportation management, final-mile delivery, and door-to-door coordination. For Amazon FBA inbound shipments from Asia, the company manages the full customs pipeline from label generation in China through U.S. or Canadian customs processing to delivery at fulfillment centers. This is structured as a managed service in which the merchant does not interact directly with customs authorities at any point in the process.

The Dragonfly partnership, launched in early 2026, introduced a specific customs model for U.S.-to-Canada e-commerce freight. StraightShip files customs manifests before each parcel crosses the Canada-U.S. border, and duties and taxes are pre-paid under a Delivered Duty Paid arrangement. The Canadian consignee is designated as the importer of record, removing the risk of delivery holds or unexpected charges at the border. This model is aimed at U.S. retailers seeking to enter the Canadian market without an established local customs broker relationship.

StraightShip's client list includes CATL, a major battery manufacturer, cited in the company's own materials for specialized battery logistics. This indicates the company has operational experience handling lithium battery shipments, which fall under specific international transport and customs compliance requirements due to their classification as regulated cargo. No publicly available list of prohibited items, customs models for routes outside the Dragonfly corridor, or required documentation templates has been published by the company.

• Managed customs clearance: Included as one of four core service pillars; no direct shipper interaction with customs authorities is required
• Amazon FBA customs pipeline: Full management from label generation in Asia through U.S. or Canadian customs to fulfillment center delivery
• Dragonfly DDP model (U.S. to Canada): Pre-border customs manifest filing, with duties and taxes pre-paid and the Canadian consignee designated as importer of record
• Hazardous goods experience: CATL cited as a client for battery logistics; lithium battery shipments require specific compliance under international transport regulations
• Prohibited items and DDU options: No publicly available list or documentation disclosed for routes outside the Dragonfly DDP corridor

Understanding tracking statuses

When tracking a StraightShip parcel online, different status messages appear as the shipment moves through the network. These statuses reflect the key stages from label creation to final delivery and are drawn from confirmed shipment records and the company's platform documentation. All timestamps in the StraightShip tracking system are displayed in UTC. Tracking numbers are alphanumeric, typically ranging from 10 to 20 characters, with known prefixes including STRTD for Canadian B2C shipments, SSHP for U.S. shipments, and STRG for other Canadian shipments. StraightShip tracking is recognized by a broad range of third-party aggregators including Track123, PostTrack, and several others, meaning most general-purpose tracking tools will identify the carrier and its number format.