Tiki tracking
How to track my Tiki package?
To track a Tiki package, make sure you have the tracking number provided by the sender or the retailer. This unique code gives you access to all the information related to your shipment.
Enter this number in the search field and confirm. The most recent tracking data will be displayed automatically.
A detailed timeline then traces your package's journey: current location, completed transit stages, and estimated delivery date. This information is updated at each new stage, allowing you to follow your shipment's progress in real time.
About Tiki
TIKI (PT Citra Van Titipan Kilat) is an Indonesian courier and logistics company established on September 1, 1970, by Soeprapto and Nuraini Soeprapto in Jakarta. The company provides domestic delivery services across 453 Indonesian cities through more than 3,700 retail outlets and 500 representative offices.
How to contact Tiki?
If you are experiencing issues with the delivery process managed by Tiki, please do not hesitate to contact their customer support.
What is Tiki?
TIKI, the trade name of PT Citra Van Titipan Kilat, is one of Indonesia's oldest and most established courier and logistics companies. Founded on September 1, 1970, under the original name CV Titipan Kilat, the company was established by Soeprapto and Nuraini Soeprapto in Jakarta. The full legal name translates roughly as "Express Delivery Company," a designation that captures the operational mission the founders set from the start. TIKI operates as an independent company without a publicly identified parent group, and has grown over more than five decades to cover the Indonesian archipelago from its most densely populated urban centers to remote island provinces.
The company's early expansion was accelerated by a management restructuring in 1972, when three new shareholders joined the business, injecting new capital and energy into the organization. Within approximately one and a half years, TIKI had extended its network to serve all regions of the Indonesian archipelago, establishing branches across the country's provinces. One of the most consequential chapters in TIKI's corporate history came on November 26, 1990, when H. Soeprapto Suparno and Johari Zein established PT Tiki Jalur Nugraha Ekakurir within TIKI as a dedicated international courier division. That entity was formally spun off as an independent company in 1993 and is today known as JNE, now one of TIKI's main competitors in the domestic Indonesian market.
- Founded: September 1, 1970, in Jakarta, Indonesia, originally operating as CV Titipan Kilat
- Legal name: PT Citra Van Titipan Kilat
- Founders: Soeprapto and Nuraini Soeprapto
- Headquarters: Jakarta, Indonesia
- Notable spin-off: JNE (PT Tiki Jalur Nugraha Ekakurir), separated in 1993, is now a major independent competitor in the Indonesian courier market
- Outlet network: More than 3,700 retail outlets across Indonesia
- Representative offices: More than 500 representative offices nationwide
- Cities served: 453 cities and regencies across Indonesia
- Customer service line: 1500125, accessible from within Indonesia
- Awards: TOP Brand 2024, IOB 2024, TOP Digital PR 2024
In the decades following JNE's departure, TIKI continued to expand its domestic network and diversify its service portfolio. The company introduced COD, or Cash on Delivery, services in 2017, positioning itself as one of the first Indonesian courier operators to offer payment-on-delivery. TIKI has since also launched JEMPOL, Jemput Online, an on-demand pickup service available through its mobile application, and operates Drive Thru drop-off counters at select major branches that run 24 hours a day, allowing customers to hand over shipments without leaving their vehicle.
TIKI's market position draws heavily on its role as a logistics partner for Indonesia's Micro, Small, and Medium Enterprises. Small online sellers rely on TIKI's outlet network to reach customers across a geographically complex nation of more than 17,000 islands. The combination of its historical depth, wide physical infrastructure, and multi-tier service portfolio has kept TIKI's brand among the most recognized in the Indonesian logistics sector for over fifty years.
Which countries does Tiki deliver to?
TIKI's primary operational focus is domestic delivery within Indonesia, one of the world's most geographically complex nations, with territory spanning more than 5,000 kilometers from west to east across thousands of islands. The company's domestic network covers 453 cities and regencies, supported by more than 500 representative offices and over 3,700 retail outlets. This infrastructure is distributed across Java, Sumatra, Kalimantan, Sulawesi, Bali, Nusa Tenggara, Maluku, and Papua, placing TIKI's physical footprint among the most extensive of any logistics operator in the country.
For international shipments, TIKI provides outbound delivery services from Indonesia to destinations across four major global regions. Transit times generally range from 2 to 10 business days depending on the destination country and the time required for customs clearance on arrival. TIKI applies the same AWB-based tracking system to international shipments as it does domestically, giving senders visibility over their parcels throughout the cross-border transit process.
- Indonesia (domestic): Full coverage of 453 cities and regencies across the archipelago, spanning Java, Sumatra, Kalimantan, Sulawesi, Bali, Nusa Tenggara, Maluku, and Papua
- North America: Outbound international shipments to destinations in the North American region
- Europe: Outbound international shipments to European country destinations
- Asia Pacific: Coverage across Southeast Asia, East Asia, South Asia, and Oceania
- Middle East: Outbound international shipments to destinations in the Gulf region and broader Middle East
Within Indonesia, the reach of different TIKI services varies by product type. The TRC Trucking service, designed for heavy shipments above 10 kg, is restricted to Java, Bali, and Sumatra only. Standard parcel services including REG, ONS, SDS, and ECO cover the full national territory, with REG committing to a maximum of 7 working days for delivery even to the most remote destinations. This distinction reflects the practical logistics of serving island locations that require air or sea connections beyond the main island corridors.
What are the Tiki services and delivery times?
TIKI's domestic service portfolio is organized into five primary tiers, which the company markets collectively as the "Fantastic Four" plus a freight option. Each tier is calibrated to a different level of delivery urgency and cost, allowing senders to select the service that matches their time requirements and budget. The five services are SDS, Same Day Service, ONS, Over Night Service, REG, Regular Service, ECO, Economy Service, and TRC, Trucking Service, covering the full range from same-day urgent deliveries to multi-day freight shipments.
The fastest option, SDS, guarantees delivery within the same calendar day the parcel is submitted, with a target transit time of under 8 hours, and is available in selected major cities. ONS guarantees delivery the following day and is widely used by business senders needing reliable overnight transit across Indonesia's main commercial routes. The REG service targets 2 to 4 working days for most routes, with a maximum commitment of 7 working days covering the complete national territory including remote destinations.
- SDS (Same Day Service): Delivery within the same calendar day, targeting under 8 hours from acceptance, available in selected major cities
- ONS (Over Night Service): Next-day delivery, with the parcel guaranteed to arrive at its destination the following day
- REG (Regular Service): Standard delivery targeting 2 to 4 working days for most destinations, with a maximum of 7 working days for remote locations across all of Indonesia
- ECO (Economy Service): Budget-friendly tier with a lower cost per kilogram than REG, in exchange for longer delivery windows, with no minimum weight requirement
- TRC (Trucking Service): Freight solution for heavy and bulky shipments above 10 kg, limited to Java, Bali, and Sumatra, with delivery in 3 to 7 working days
- International shipping: Outbound deliveries to North America, Europe, Asia Pacific, and the Middle East, with transit times generally ranging from 2 to 10 business days
Beyond transport, TIKI offers a COD, or Cash on Delivery, service allowing recipients to pay at the moment of delivery rather than pre-paying online. TIKI launched this service in 2017 and is considered one of the first Indonesian courier companies to have introduced this format. COD is available to registered corporate customers, with coverage currently focused on the DKI Jakarta region.
The JEMPOL service, Jemput Online, allows customers to schedule a free courier collection through the TIKI mobile application, from any location, with no minimum weight requirement. At TIKI counters, basic packaging services are also available so that customers may bring an unwrapped item and have it prepared for shipping on-site. The Drive Thru counter at select major branches provides a 24-hour vehicle drop-off facility, a format developed specifically for urban customers who need to submit shipments quickly without entering a branch.
What are the Tiki rates and maximum dimensions accepted?
TIKI calculates its domestic shipping rates primarily based on the weight of the shipment and the origin-destination city pair. Rates differ across all five service tiers, with SDS carrying the highest per-kilogram cost and ECO offering the most affordable pricing. This tiered structure allows shippers to balance cost against urgency for each individual consignment. Customers can calculate rates in advance through TIKI's official tariff calculator or through third-party rate-checking platforms before committing to a shipment.
The TRC Trucking service applies a minimum shipment weight of 10 kg, reflecting its positioning as a freight solution for businesses and wholesale traders moving bulkier goods. All other TIKI services, including SDS, ONS, REG, and ECO, carry no publicized minimum weight restriction, and the JEMPOL pickup service explicitly confirms availability for packages of any weight. For oversized packages, volumetric weight calculations may apply, consistent with standard practice across the Indonesian courier industry. Specific tariff figures are subject to change and should be verified through TIKI's official channels before shipping.
- Pricing basis: Shipment weight and origin-destination city pair, with rates varying by service tier
- Highest-cost tier: SDS (Same Day Service), reflecting the urgency premium for same-day delivery
- Lowest-cost tier: ECO (Economy Service), offering the lowest per-kilogram rate with extended delivery windows
- TRC minimum weight: 10 kg required for the Trucking service
- Minimum weight for other services: No publicized minimum weight for SDS, ONS, REG, or ECO
- Volumetric weight: May apply for oversized packages, consistent with standard Indonesian courier practice
What are the Tiki delivery options?
TIKI delivers to the recipient's registered address via courier across all domestic and international service tiers. For outbound shipments, customers can choose between dropping off at any of TIKI's more than 3,700 retail outlets nationwide, using the 24-hour Drive Thru counter at select major branches, or scheduling a free courier pickup through the JEMPOL service in the TIKI mobile application. At any TIKI counter, basic packaging services are available so that items may be brought unwrapped and prepared for shipping at the point of submission.
- Home delivery: Courier delivery to the recipient's address across all TIKI service tiers
- Counter drop-off: More than 3,700 retail outlets across Indonesia accept shipment drop-offs
- Drive Thru counter: 24-hour vehicle drop-off facility at select major city branches, allowing shipment submission without exiting the vehicle
- JEMPOL pickup: Free on-demand courier collection scheduled through the TIKI mobile application, with no minimum weight requirement, from any customer-specified location
- Packaging service: Basic packaging available at TIKI counters so items can be submitted unwrapped
- Status notifications: Automatic SMS and email updates sent to sender and recipient each time the shipment status changes during transit
The JEMPOL booking process requires customers to provide their name, phone number, email address, item description, quantity, and preferred delivery vehicle type through the mobile application. This on-demand pickup option is particularly suited to small online sellers and individuals who ship regularly from home or workplace locations without convenient access to a nearby outlet. For recipients who are unavailable at the time of a delivery attempt, TIKI's wide outlet network provides a fallback collection option, though the company has not publicly confirmed specific policies on the number of redelivery attempts or time-slot selection.
What should I do if my Tiki parcel is lost or damaged?
If a TIKI shipment arrives damaged, fails to arrive within the expected timeframe, or goes missing entirely, the recommended first step is to contact TIKI's customer service team as promptly as possible after identifying the issue. TIKI operates a dedicated customer service telephone line at 1500125, accessible from within Indonesia, and an online help center through its official website. The TIKI mobile application also provides a channel for submitting inquiries and claims. The AWB tracking number assigned to the shipment at the time of submission is required for any claim and should be kept accessible throughout the transit period.
- Customer service line: 1500125, accessible from within Indonesia for claims and inquiries
- Online help center: Claims and support requests can be submitted through TIKI's official website help section
- Mobile application: The TIKI app provides an additional support and inquiry channel
- Required documentation: AWB (tracking) number and proof of shipment; for damaged goods, photographic or physical evidence of damage is also required
- Customs liability: TIKI's terms of service state the company cannot be held liable if a shipment is detained, seized, or destroyed by customs or government authorities during the import process
For damaged parcels, TIKI requests that claimants submit documentation of the damage alongside the original proof of shipment. Customers are encouraged to retain all packaging materials and any evidence of damage until the claim is fully resolved, as this documentation is required when assessing compensation eligibility. TIKI's terms of service place responsibility on senders to verify that their goods comply with all applicable shipping regulations before dispatch, particularly for international shipments subject to customs inspection on arrival.
Does Tiki handle international shipments and customs formalities?
TIKI provides outbound international shipping from Indonesia to destinations in North America, Europe, the Asia Pacific region, and the Middle East. International transit times generally range from 2 to 10 business days, subject to the destination country and the time taken for customs clearance on arrival. Real-time tracking for international shipments is available through the same AWB-based system used for domestic deliveries, and TIKI sends automatic status notifications when tracking information is updated throughout the international journey.
For goods entering Indonesia as inbound international shipments, all imports must be classified under Indonesia's Harmonized System, or HS, Code. Importers are required to verify the regulatory status of their goods through Indonesia's National Single Window portal, which provides access to LARTAS information identifying restricted and prohibited import categories. TIKI's terms of service state that senders are responsible for verifying that their goods comply with all applicable regulations before shipping, and that the company bears no liability if a shipment is detained, seized, or destroyed by customs or other government authorities.
TIKI's prohibited items policy bars the shipment of materials that are easily explosive or flammable, items prohibited under aviation regulations, narcotics and prohibited drugs, and goods whose production or distribution is banned by Indonesian or destination-country authorities. Indonesia's broader customs framework prohibits the import of hazardous materials including explosives, dangerous chemicals, radioactive substances, and asbestos, as well as weapons and ammunition, pornographic content, and certain categories of used goods such as second-hand clothing and used electrical equipment. Restricted items requiring additional permits include used goods subject to Ministry of Trade permits, children's toys and furniture requiring SNI certification, alcoholic beverages requiring licensed importer status, and cosmetics or food supplements requiring health authority licensing.
Understanding tracking statuses
TIKI uses an Air Waybill, or AWB, system to identify shipments throughout the delivery lifecycle. Each parcel is assigned a unique tracking number, also referred to as a consignment note number, which typically consists of 12 numeric digits. Tracking can be performed through TIKI's official website, the TIKI mobile application, or third-party tracking platforms that integrate TIKI's system. In addition to manual tracking, TIKI sends automatic SMS and email notifications each time a shipment's status changes, keeping both sender and recipient informed at each stage without requiring manual checks.
The statuses displayed during tracking reflect the key stages of a shipment's journey from initial data entry at the counter through sorting, transit between facilities, and final delivery. A number of TIKI's tracking statuses appear in Indonesian, as the company's internal system uses a mix of English and Indonesian language labels. Here are the main statuses and their meanings.
| Status | Description |
|---|---|
| Process entry data manifest untuk package dropoff | Package data has been entered into the TIKI system via a customer drop-off at a counter. This is typically the first tracking event and confirms that the shipment has been registered in the logistics network at the point of submission. |
| Process entry data manifest di counter | Manifest data has been processed at a TIKI retail counter. This confirms that the shipment has been formally accepted into the network at a branch or outlet and is ready for onward processing toward its destination. |
| Process entry data manifest di station | Manifest data has been processed at a TIKI station, which is typically an intermediate sorting or transit facility within the distribution network rather than a public-facing retail outlet. |
| Process entry data manifest di corporate | Manifest data has been processed through a corporate account channel. This status appears for business customers submitting shipments in bulk through a dedicated corporate account arrangement with TIKI. |
| Process entry data manifest di tempat | Manifest data has been processed on-site, typically at a customer's business premises as part of a scheduled collection arrangement rather than a standard counter drop-off. |
| Pending | The parcel is awaiting processing or pickup. This status can appear after initial data entry while the shipment is held at the counter or station before the next transit step begins. |
| Paket dipersiapkan untuk diberangkatkan | The package is being prepared for dispatch. This indicates that the shipment has been sorted at the current facility and is ready to depart toward the next stage of its journey through the TIKI network. |
| In Transit | The parcel is actively moving through the TIKI courier network between origin and destination. This status may appear multiple times as the shipment passes through successive transit points or sorting facilities along the route. |
| Paket ditransit sebelum sampai kota tujuan | The package is in transit and has not yet reached the destination city. This confirms that the shipment is still passing through intermediate facilities on its way to the final delivery area. |
| Paket sudah sampai di tujuan | The package has arrived at the destination city or facility. The shipment has reached the delivery zone and is awaiting assignment to a local delivery courier for the final leg to the recipient's address. |
| Out for Delivery | The parcel is with the local delivery courier and is en route to the recipient's address. Delivery is expected to occur on the same day this status appears. |
| Paket sudah di tangan kurir dalam proses pengantaran | The package is in the hands of the delivery courier and the delivery process is underway. This is the Indonesian-language equivalent of Out for Delivery, confirming that the final delivery attempt is actively in progress. |
| Delivered | The parcel has been successfully delivered to the recipient. This is the final positive status and confirms that the shipment's journey through the TIKI network is complete. |
| Paket sudah diterima oleh penerima paket di tempat | The package has been received by the recipient at their location. This is the Indonesian-language confirmation of successful delivery, equivalent in meaning to the Delivered status. |
| Returned | The parcel is being returned to the sender. This status appears when delivery has failed after available delivery attempts have been exhausted, or when the recipient has refused to accept the shipment. |
| Cancelled | The shipment has been cancelled. This status indicates that the shipment was voided before or during processing and will not proceed to delivery. |
| Exception / Delayed | A temporary issue is affecting the delivery progress. This status signals that the shipment has encountered an obstacle during transit, which may require follow-up from the sender or recipient before delivery can resume. |
Where can I find my Tiki tracking number?
The Tiki tracking number is automatically sent when your package is shipped. As the recipient, you receive it by email, SMS, or directly on the order confirmation page of the retailer's website.
If you cannot find it in your notifications, log in to your customer account on the website where you placed your order. The tracking number can be found in your order history or in the section dedicated to ongoing deliveries.
Once you have this number, enter it in the search field to check your delivery progress and estimated arrival date.
Why isn't my Tiki package moving in the package tracking history?
When your Tiki package tracking hasn't updated for several days, several factors may explain this delay: customs formalities for international shipments, logistical incidents, or simply a delay in updating the information.
Before taking any action, verify that the delivery address provided during the order is correct. An error or incomplete information can slow down the shipping process. If the delay persists beyond the announced timeframe, contact Tiki customer service or the sender with your tracking number on hand. They will be able to precisely locate your package and, if necessary, open an investigation to determine the cause of the delay.
When I track my Tiki package, why does it show as "returned"?
A "returned" status means that the package has been sent back to the sender. Several situations can explain this return:
The delivery driver was unable to identify the recipient due to an incorrect, illegible, or incomplete address missing essential information (apartment number, access code, etc.).
After several unsuccessful attempts and in the absence of collection within the allotted time, the package is automatically returned to its origin point.
The recipient did not collect the package from the post office or pickup point within the holding period, usually 15 days.
For international shipments, missing or incomplete documents or an incorrect value declaration can result in customs clearance refusal and the return of the package.
If your package shows this status, contact the sender or Tiki customer service to find out the exact reason for the return and agree on a solution: a new shipment or refund according to the seller's terms.
Why does the Tiki parcel tracking timeline indicate that my order cannot be found?
If no information appears when tracking your Tiki package, several causes are possible:
Make sure that the number entered matches exactly the one provided by the sender. A single character error prevents the package from being identified.
Tracking information is only available once the package has been picked up by Tiki. A delay of 24 to 48 hours may occur between the notification being sent and the first status update.
Temporary malfunctions can sometimes affect the online tracking system. In this case, try again later or contact Tiki customer service for assistance.