Total Express tracking

What is Total Express?

Total Express is a Brazilian logistics and courier company founded in 1993, specializing in door-to-door delivery of small and medium-sized packages for the e-commerce sector. Based in Barueri, in the state of São Paulo, the company was among the first logistics providers in Brazil to build its entire operation around the needs of online retailers, at a time when digital commerce in the country was still in its early stages. Over three decades, Total Express grew alongside the Brazilian e-commerce market and constructed an operational network capable of handling more than one million deliveries per day.

The company's ownership structure has evolved significantly over time. In October 2011, Total Express came under the control of DGB, the logistics and distribution holding arm of Grupo Abril, the Brazilian media conglomerate originally founded in 1950 by Victor Civita. Fábio Carvalho is the owner of Grupo Abril, and through the DGB structure, Total Express became the group's logistics flagship. A further development came in August 2022, when Amazon acquired a 9.68% minority stake in Total Express, reflecting the e-commerce giant's interest in securing reliable last-mile delivery capacity in Brazil, where Total Express was already one of its principal carrier partners before the investment.

A landmark moment in the company's history was the creation of its own cargo airline. Total Express began the certification process with Brazil's National Civil Aviation Agency in May 2021, under the corporate name Anivia Servicos Aereos Ltda. After more than two years of regulatory work, the airline received its air operator's certificate on November 15, 2023. The first commercial cargo flight took place on December 5, 2023, on the route between São Paulo and Manaus, using a leased Boeing 737-400SF sourced from Total Linhas Aéreas. This made Total Express the first Brazilian land transport and logistics company to launch a dedicated cargo airline operation.

Total Express has secured contracts with some of the most prominent retailers operating in Brazil, including Mercado Livre, Magazine Luiza, Amazon, Centauro, Netshoes, Evino, and Viavarejo. The company's internal benchmarks show that approximately 68% of all shipments are delivered within a 48-hour window. On Brazil's main consumer feedback platform Reclame Aqui, the volume of complaints filed against Total Express reflects the operational pressures that are common to high-throughput last-mile logistics carriers working at the scale the company operates.

• Founded: 1993, in Brazil, as one of the first logistics providers dedicated specifically to the emerging e-commerce sector
• Headquarters: Barueri, São Paulo state, Brazil
• Parent company: Grupo Abril, through the DGB logistics and distribution holding arm, which assumed control in October 2011
• Owner: Fábio Carvalho, owner of Grupo Abril
• CEO: Felipe Alves Lima
• Notable investor: Amazon, which acquired a 9.68% minority stake in August 2022
• Airline subsidiary: Anivia Servicos Aereos Ltda, certified by Brazil's National Civil Aviation Agency on November 15, 2023, with first commercial flight on December 5, 2023
• Airline fleet: Boeing 737-400SF, leased from Total Linhas Aéreas, operating between São Paulo and Manaus
• Delivery scale: Capacity for over one million deliveries per day, with approximately 68% of shipments delivered within 48 hours
• Customer service phone: +55 11 3627-5900

Which countries does Total Express deliver to?

Total Express operates exclusively within Brazilian territory, with coverage described as encompassing 100% of the country's municipalities. This is a significant operational claim given Brazil's status as the fifth-largest country in the world by geographic area, and the considerable logistical difficulty of reaching all regions, particularly the Amazon basin, the remote interior of the Northeast, and the sparsely populated communities of the northern states. The company's domestic focus is consistent with its identity as a specialist in Brazilian e-commerce logistics, where it has built an entire network around the country's specific geographic and infrastructural conditions.

The physical distribution network consists of more than 100 hubs distributed across all Brazilian states, providing the ground-level infrastructure for last-mile delivery. Total Express offers direct service to over 3,500 municipalities, which represents a substantial portion of all Brazilian cities and towns. The densest coverage and shortest average delivery times are concentrated in the southeast, particularly in and around São Paulo and Rio de Janeiro, where the highest volume of e-commerce activity is found. Service also extends to the northeast, center-west, and south regions through the company's ground hub network.

The cargo airline launched in late 2023 addressed one of the most persistent limitations in the company's coverage map. The inaugural route, connecting São Paulo to Manaus deep in the Amazon, was chosen specifically to reduce transit times to the northern region, where ground-only routing had required multiple days of transport across Brazil's interior road network. Air freight allows Total Express to offer more competitive delivery windows to destinations that the hub network alone could not serve within a reasonable timeframe.

• Full national coverage: All 26 states plus the Federal District, with stated coverage of 100% of Brazilian municipalities
• Southeast: São Paulo, Rio de Janeiro, Minas Gerais, and Espírito Santo, the regions with the highest e-commerce density and the shortest average delivery times in the network
• South: Paraná, Santa Catarina, and Rio Grande do Sul, served through the ground hub network
• Northeast: Bahia, Pernambuco, Ceará, Maranhão, and all other northeastern states
• Center-West: Mato Grosso, Mato Grosso do Sul, Goiás, and the Federal District
• North: Amazonas, Pará, and other Amazon-region states, with improved transit times since the launch of air cargo service in December 2023
• Hub network: More than 100 distribution hubs across all Brazilian states, supporting direct delivery to over 3,500 municipalities

What are the Total Express services and delivery times?

Total Express organizes its service portfolio around the requirements of e-commerce clients, offering distinct tiers based on delivery speed and cost, alongside specialized modalities for clients with particular logistical needs. The company's core offering is door-to-door courier delivery of small and medium-sized packages, and all service tiers include access to the Total Express tracking system for real-time shipment monitoring. The client base spans individual online retailers through to major retail conglomerates, with Total Express also handling complex operations for industrial and government clients.

Delivery times across the Total Express network vary considerably depending on origin and destination. For shipments within the São Paulo metropolitan area or between major southeastern cities, transit typically falls within one to two business days. The company's reported benchmark is that approximately 68% of all shipments are delivered within a 48-hour window. For destinations in the northeast, center-west, or northern regions, ground routing can extend transit to several days or more depending on the municipality. The air freight service between São Paulo and Manaus, launched in December 2023, was designed specifically to shorten these timelines for the northern region.

Total Express does not publicly advertise guaranteed delivery date commitments in the same manner as international courier integrators such as DHL or FedEx. Delivery timeframes are provided at the point of shipping based on the origin and destination entered, allowing the sending party to make an informed choice between available service tiers. Businesses using Total Express as their fulfillment carrier typically receive transit estimates of one to five business days for most populated areas, with longer windows applicable to more remote municipalities.

• Total Standard: The baseline national ground delivery service, designed for cost-effective e-commerce shipments where price efficiency takes priority over speed
• Express Service: A faster delivery tier for time-sensitive shipments, with accelerated routing through the Total Express hub network relative to the standard ground service
• Dedicated Fleet: A specialized modality for clients requiring contracted or exclusive logistics capacity rather than shared network infrastructure
• Total Points / PUDO: A pick-up and drop-off service allowing recipients to collect packages at designated collection points rather than requiring home delivery
• International Service: Cross-border shipping available for imports and exports involving Brazil, though domestic operations remain the company's primary focus
• Delivery timeframe: Approximately 68% of shipments delivered within 48 hours, with total transit ranging from 1 day for nearby urban destinations to several days for remote regions

What are the Total Express rates and maximum dimensions accepted?

Total Express calculates shipping rates using the standard variables common in the courier industry, including package weight, volumetric dimensions, origin, destination, and the service tier selected. The company's focus on small and medium-sized packages reflects its e-commerce client base, where the majority of shipments fall within standard parcel weight and size ranges. Rates for business clients, which form the core of the Total Express customer base, are typically negotiated contractually based on shipment volume, route mix, and service level requirements rather than published on a retail tariff schedule.

For businesses or individuals who need to calculate shipping costs before dispatching a package, rates are accessible through third-party logistics quoting platforms that list Total Express as a carrier option for domestic Brazilian shipments. These platforms allow users to input origin, destination, weight, and dimensions to generate cost estimates across different service tiers. Total Express does not publish a single unified retail rate card for ad hoc or low-volume senders, which is consistent with the business-to-business model under which the company predominantly operates.

• Rate calculation basis: Package weight, volumetric dimensions, origin, destination, and service tier selected
• Package scope: Small and medium-sized packages, reflecting the company's core focus on the e-commerce sector
• B2B pricing: Rates for retailers and logistics clients are typically negotiated contractually, based on shipment volume and route mix
• Retail quotes: Available through third-party logistics platforms that integrate Total Express as a carrier option for domestic Brazilian shipments
• Tracking included: Real-time tracking through the Total Express system is included with all packages regardless of service tier

What are the Total Express delivery options?

Total Express operates a door-to-door model as its primary delivery method, with packages delivered directly to the recipient's registered address. This approach is consistent with the company's position as a specialist carrier for e-commerce, where home delivery is the baseline expectation. When a delivery attempt is unsuccessful because no one is present at the address, Total Express may carry out additional attempts, though the specific reattempt policy is not formally detailed in publicly available documentation.

The Total Points and PUDO service, meaning Pick Up, Drop Off, provides an alternative for recipients who are not available during standard delivery hours. Under this model, packages are directed to designated collection points within the Total Express network, and recipients retrieve their shipments at a time that suits them. This modality reduces the operational impact of failed first-delivery attempts, which are a recurring challenge in dense urban last-mile logistics, and gives recipients greater flexibility over how they receive their orders.

For tracking purposes, recipients can monitor their shipment in real time through the company's website by entering a tracking code, CPF or CNPJ number, or a Nota Fiscal number. These multiple identifier options reflect the Brazilian regulatory environment for e-commerce and logistics, where tax registration numbers and fiscal invoices are routinely used alongside standard carrier tracking codes. The Total Express tracking system is also accessible through third-party platforms including ParcelPlus, and OrderTracker.

• Home delivery: Door-to-door delivery to the recipient's registered address, the standard model across all service tiers
• Total Points / PUDO: Delivery to designated pick-up and drop-off collection points, allowing recipients to collect their package at their convenience
• Tracking by code: Real-time status monitoring via the company's website using the shipment's tracking number
• Tracking by CPF or CNPJ: Shipments can also be located using the recipient's Brazilian individual or corporate tax identification number
• Tracking by Nota Fiscal: In applicable cases, the fiscal invoice number associated with the purchase can be used to retrieve shipment status
• Pickup scheduling: Customers can arrange for packages to be collected from their chosen location rather than dropping them off at a carrier facility

What should I do if my Total Express parcel is lost or damaged?

If a Total Express shipment appears to be lost, damaged, or significantly delayed, the first step is to consult the tracking status through the company's website. The system displays the last registered event for the package, and an Exception status or a prolonged absence of updates are the most common indicators that intervention is needed. For direct contact with the carrier, the customer service number is +55 11 3627-5900. The company also operates a virtual assistant named EVA, which handles common tracking and service queries and routes unresolved issues to live agents.

Because Total Express predominantly serves business clients such as e-commerce retailers, the claims and compensation process for end consumers typically runs through the retailer rather than directly with the carrier. The retailer, as the contracting party with Total Express, is generally responsible for filing formal loss or damage claims. End consumers who purchased goods through an online store should contact the retailer first and allow the commercial relationship between the store and the carrier to govern the resolution process before approaching Total Express directly.

For consumers who have already tried both the retailer and the carrier without a satisfactory outcome, filing a complaint on Reclame Aqui is a widely used escalation path in Brazil. Total Express's track record on that platform between September 2025 and February 2026 shows that the company responded to 91.2% of the 25,757 complaints filed and resolved 75.1% of them. The average response time on the platform was 17 days and 5 hours, the average user rating was 5.17 out of 10, and 49.4% of evaluating users indicated they would use the company again.

• Step 1 - Check tracking: Consult the real-time tracking status using the tracking code, CPF or CNPJ, or Nota Fiscal number to identify the last registered event in the delivery chain
• Step 2 - Contact the retailer: For consumer purchases made through an online store, file the initial claim with the retailer, as stores are the primary contracting clients of Total Express and carry responsibility for formal claim handling
• Step 3 - Contact Total Express directly: If direct contact is required, the customer service line is +55 11 3627-5900, and the virtual assistant EVA is also available for initial triage before being connected to a live agent
• Step 4 - Escalate via Reclame Aqui: Filing a formal complaint on Brazil's consumer advocacy platform is an established escalation route if the carrier and retailer channels fail to resolve the issue

Does Total Express handle international shipments and customs formalities?

Total Express includes international shipping as part of its service portfolio, though cross-border operations represent a secondary part of the company's overall business. The company's infrastructure, workforce, and client relationships are built around domestic Brazilian logistics, and international service does not feature prominently in its operational documentation or marketing materials. Shippers considering Total Express for cross-border needs should approach it as a carrier whose primary strengths are domestic and verify international capabilities directly with the company before committing to a shipment.

For cross-border shipments involving Brazil, Total Express's international service operates in coordination with foreign carriers or freight forwarders who handle the destination-country leg of transport. This partnership structure is the standard model for regional carriers that extend into international territory without operating a global delivery network of their own. Customs formalities for goods entering or leaving Brazil are governed by the Receita Federal, the Brazilian federal revenue authority, and typically require documentation such as commercial invoices and customs declarations alongside the standard tax identification information used in Brazil.

• Service scope: International shipping is listed as a service modality, with the company's primary operations focused on domestic Brazilian e-commerce delivery
• Cross-border structure: International shipments operate via partnerships with foreign carriers or freight forwarders for the destination-country segment of delivery
• Brazilian customs authority: The Receita Federal governs import and export customs formalities for goods crossing the Brazilian border
• Documentation required: Standard international shipment documentation including commercial invoices and customs declarations is required for goods moving through Brazilian customs
• Verification recommended: Given the limited publicly available information on Total Express's international service terms and routes, direct confirmation from the company is advisable before shipping cross-border

Understanding tracking statuses

When tracking a Total Express shipment through the company's website or a third-party platform, a series of status codes appear as the package moves through the network. These statuses are displayed in Portuguese, reflecting the company's domestic Brazilian focus, and each represents a specific stage in the journey from initial acceptance at origin to final delivery at the recipient's address. The sequence of updates allows senders and recipients to follow the progress of a shipment and identify any disruptions in the delivery chain that may require attention.

Total Express tracking numbers are alphanumeric strings of between 5 and 30 characters, containing only letters, numbers, and hyphens. In addition to the standard tracking code, shipments can also be identified using the recipient's CPF or CNPJ number, or the Nota Fiscal number associated with the purchase, depending on the context in which the package was registered. The tracking system is integrated into third-party aggregator platforms including ParcelPlus, and OrderTracker, making it accessible beyond the company's own website.