Trunkrs tracking

What is Trunkrs?

Trunkrs is a Dutch logistics technology company founded in 2015 and headquartered in Woerden, in the Netherlands, with its main operational sorting facility in Nieuwegein, a logistics hub located just south of Utrecht. The company specializes in same-day and next-day parcel delivery for e-commerce retailers and has built its identity around an operational model that positions it as a direct alternative to incumbent national carriers such as PostNL and DHL. Rather than operating a fully owned vehicle fleet and depot network, Trunkrs functions as an IT platform connecting contracted webshops with a network of vetted regional transport companies that carry out the physical delivery work.

The company was founded by three co-founders, with Jan Wijn taking the role of CEO, Dimitri Balai serving as COO, and Hidde Stokvis as CTO. Their starting point was a diagnosis of why conventional last-mile delivery was failing both retailers and consumers, as parcels were being dispatched during daytime hours when road congestion was at its worst and when most recipients were not home. The solution Trunkrs built was a daily schedule in which parcels are collected from webshop warehouses in the morning and delivered to consumers in the evening, between 17:00 and 22:00, when the likelihood of someone being available to receive a package is substantially higher.

Trunkrs expanded beyond the Netherlands into Belgium in 2021, covering Flanders and the Flemish-speaking areas of Brussels. In June 2022, the company raised approximately $16 million in a Series B round led by Korys, the investment arm of the Belgian Colruyt family, with VP Capital and SET Ventures also participating. The round was designated to accelerate Belgian market penetration and to convert the full delivery fleet to electric vehicles. Total funding across all rounds reached approximately $22.6 million from eight investors, a group that includes the Amsterdam Climate and Energy Fund and Move Energy Fund Management.

Trunkrs has accumulated over 74,000 reviews on Trustpilot, reflecting significant consumer exposure across its operating markets. The company reports a 99% on-time delivery rate even during peak periods such as the holiday season, a figure it uses to differentiate itself from larger generalist carriers whose performance tends to dip when shipment volumes spike. The primary customer base consists of online retailers in sectors including fashion, food, health, and electronics, and the company has built e-commerce platform integrations specifically to lower the barrier to adoption for smaller webshops.

• Founded: 2015, in the Netherlands
• Founders: Jan Wijn (CEO and Co-founder), Dimitri Balai (COO and Co-founder), Hidde Stokvis (CTO and Co-founder)
• Headquarters: Woerden, Netherlands, with main operational sorting hub in Nieuwegein
• Legal name: Trunkrs B.V.
• Total funding: Approximately $22.6 million across three or more rounds from eight investors
• Lead Series B investor: Korys Investments (investment arm of the Belgian Colruyt family), with participation from VP Capital and SET Ventures
• Market focus: Benelux region, specifically the Netherlands and Flanders in Belgium
• Operational model: IT platform connecting e-commerce webshops to regional transport partners for physical last-mile delivery
• Sustainability target: Full transition to an emission-free delivery fleet across all operating regions

Which countries does Trunkrs deliver to?

Trunkrs operates exclusively within the Benelux region and does not provide delivery services outside of the Netherlands and Belgium. Within the Netherlands, coverage extends across the entire Dutch mainland with the single exception of the Wadden Islands, the small archipelago located off the northern coast of the country. All Dutch provinces, municipalities, and regions on the mainland fall within the service zone, from the densely populated Randstad conurbation around Amsterdam, Rotterdam, and Utrecht to more rural areas in the north and east of the country.

In Belgium, Trunkrs covers Flanders, the Dutch-speaking northern region of the country, along with the Flemish-speaking areas of Brussels. The Walloon region and French-speaking parts of Belgium are outside the current service area. The Belgian coverage began in 2021 and mirrors the Dutch operational structure, with Trunkrs working through local regional transport partners rather than building its own Belgian depot network. The company has stated its ambition to become the leading same-day and next-day carrier across the Benelux as a whole, and the 2022 Series B funding was partly earmarked to deepen the Belgian presence.

For webshops that need to reach addresses outside the Netherlands or Belgium, including Wallonia or any international destination, Trunkrs cannot serve as the carrier. In those cases, multi-carrier management platforms such as Sendcloud and Paazl, which include Trunkrs as one option among several, allow retailers to route international orders through a separate carrier while continuing to use Trunkrs for their Dutch and Flemish shipments.

• Netherlands (mainland): Full coverage of all Dutch provinces and regions on the mainland
• Wadden Islands (Netherlands): Not covered; the island archipelago off the northern Dutch coast falls outside the service area
• Belgium (Flanders): Full coverage of the Flemish region and the Flemish-speaking areas of Brussels, introduced in 2021
• Belgium (Wallonia and French-speaking areas): Not covered; service is limited to Dutch-speaking territories
• International destinations: Not available; Trunkrs does not operate outside the Dutch-Belgian corridor

What are the Trunkrs services and delivery times?

Trunkrs offers two delivery service tiers, both built around a fixed evening delivery window and designed specifically for e-commerce retailers. The first is Same-Day Delivery, the flagship premium option. Orders placed before the morning cut-off time result in Trunkrs collecting the parcel from the retailer's warehouse that same morning and delivering it to the recipient that evening between 17:00 and 22:00. The standard cut-off is 10:00 Amsterdam time, though this varies based on warehouse location, with the overall window for favorable cut-off times running between 10:00 and 13:30.

The second tier is Next-Day Delivery, which is the standard service available to all contracted webshops. Orders placed between 12:00 and 23:59 on a given day result in delivery the following evening between 17:00 and 22:00, across the full Dutch mainland and Flanders. Unlike Same-Day, Next-Day Delivery is not limited to specific product categories and forms the base offering for all webshops in the Trunkrs network. Both services operate Monday through Friday, and weekend delivery is not part of the published standard offering.

The evening delivery window is a deliberate and central feature of both tiers. Conventional couriers typically dispatch during business hours, which results in high rates of failed first delivery attempts when recipients are at work. By targeting the 17:00 to 22:00 window, Trunkrs substantially increases the probability that the recipient is home when the parcel arrives, which in turn reduces the cost and complexity associated with redelivery runs. The company reports a 99% on-time delivery rate for both services, including during high-volume peak seasons such as the pre-Christmas period.

Same-Day Delivery is suited to webshops in categories where delivery urgency is directly relevant to the consumer experience. Trunkrs explicitly lists fresh food, meat, meals, fashion, and health products as primary use cases for this tier. Not every webshop on the Trunkrs network automatically qualifies for Same-Day, as it requires a specific commercial arrangement separate from the standard next-day contract. Next-Day Delivery, by contrast, is part of the base offering and does not require additional configuration beyond the standard shipping agreement.

• Same-Day Delivery: Parcel collected from the webshop warehouse the same morning, delivered that evening between 17:00 and 22:00; standard order cut-off is 10:00 Amsterdam time, with favorable windows up to 13:30 depending on warehouse location
• Next-Day Delivery: Orders placed between 12:00 and 23:59 are delivered the following evening between 17:00 and 22:00; available to all contracted webshops across the full service area
• Delivery window: 17:00 to 22:00 for both service tiers, Monday to Friday only
• Reported on-time rate: 99% of parcels delivered on the scheduled evening, including during peak periods
• Service access: Only available to webshops with a direct Trunkrs contract; end consumers cannot book Trunkrs directly
• Same-Day eligible categories: Fresh food, meat, meals, fashion, and health products, subject to a separate commercial arrangement

What are the Trunkrs rates and maximum dimensions accepted?

Trunkrs operates on a contract-based pricing model in which rates are negotiated directly between the company and each individual webshop. There is no publicly available rate card or standard tariff that applies uniformly across all customers. When a webshop accesses Trunkrs through a third-party shipping management platform such as Sendcloud, Paazl, or DeliveryMatch, the pricing applied corresponds to the terms of that webshop's own individual Trunkrs contract rather than any platform-specific pricing structure.

Regarding maximum parcel dimensions and weight limits, no specific figures are published in Trunkrs' public documentation. The pricing model follows standard logistics variables, meaning the cost of a shipment is determined by factors including the parcel's weight, its volumetric dimensions, and the destination zone within the coverage area. Webshops seeking precise weight and size thresholds, or wanting to understand how volumetric weight calculations are applied to their specific packaging, are directed to consult a Trunkrs account manager directly for their situation.

• Pricing model: Contract-based; rates are negotiated individually with each webshop and are not publicly listed
• Third-party platform pricing: When Trunkrs is accessed via platforms such as Sendcloud or Paazl, the webshop's own contract rates apply
• Pricing variables: Parcel weight, volumetric dimensions, and destination zone within the coverage area
• Maximum weight and dimensions: Not publicly documented; webshops must contact a Trunkrs account manager for specific parcel limits

What are the Trunkrs delivery options?

Trunkrs specializes in direct home delivery to the recipient's address during the 17:00 to 22:00 evening window. The delivery model is structured to maximize first-attempt success rates by timing the delivery for the hours when recipients are most likely to be home from work. In cases where the first delivery attempt is unsuccessful, Trunkrs returns the following day to attempt redelivery. This approach is a deliberate alternative to leaving parcels with neighbors or depositing them at parcel lockers, which some competing carriers use as their default response to missed deliveries.

Webshops integrate Trunkrs directly into their checkout flow, which allows consumers to select it as a delivery option at the point of purchase. The company provides integration plugins for Shopify, Magento 2, WooCommerce, and Lightspeed, as well as a full API for custom platform integrations. Through third-party shipping management platforms such as Sendcloud, Paazl, and DeliveryMatch, webshops operating in multi-carrier environments can include Trunkrs alongside other carrier options, giving their customers a choice of delivery method at checkout.

Tracking information is made available to both the webshop and the end consumer throughout the delivery process. Recipients whose parcels are in the Trunkrs network can follow their delivery status through the Trunkrs platform directly or through third-party tracking aggregators including Parcelsapp, and OrderTracker, all of which carry documented integrations with the Trunkrs tracking system.

• Home delivery: Direct delivery to the recipient's address during the evening window of 17:00 to 22:00, Monday to Friday
• Failed delivery handling: Redelivery attempted on the following day if the first attempt is unsuccessful
• Checkout integration: Available through native plugins for Shopify, Magento 2, WooCommerce, and Lightspeed, and via a full API for custom setups
• Multi-carrier platforms: Accessible through Sendcloud, Paazl, and DeliveryMatch as part of a broader multi-carrier shipping environment
• Parcel tracking: Available to webshops and recipients through the Trunkrs platform and via third-party tracking services including Parcelsapp

What should I do if my Trunkrs parcel is lost or damaged?

Trunkrs has a formal claims process for lost or damaged parcels, administered through the Shipping Portal, which is the dedicated management interface provided to contracted webshops. Claims must be filed within strict deadlines that differ depending on the nature of the issue. For damaged parcels, the claim must be submitted within five working days of the delivery event. For missing or lost parcels, the deadline is ten working days after the parcel has been officially declared missing. Claims submitted outside these time windows are not accepted regardless of the circumstances surrounding the loss or damage.

When filing a claim, access to the Shipping Portal is required. A sales or purchase invoice is a mandatory document for all claim submissions, as it serves as proof of the declared value of the parcel's contents. Once a claim has been filed, the Trunkrs support team communicates with the claimant by email and provides status updates during the review process. Claims that are missing the required invoice documentation or that arrive after the applicable deadline will not be processed, so webshops are advised to act within the stipulated windows as soon as an issue is identified.

• Damaged parcels: Claim must be submitted within 5 working days of the delivery event
• Lost or missing parcels: Claim must be submitted within 10 working days after the parcel is declared missing
• Required documentation: A sales or purchase invoice is mandatory for all claims, to establish the declared value of the parcel
• Claims submission: All claims are filed through the Trunkrs Shipping Portal, the dedicated interface for contracted webshops
• Late submissions: Claims filed after the applicable deadline are not accepted under any circumstances
• Communication: Trunkrs' support team provides status updates by email throughout the claims review process

Does Trunkrs handle international shipments and customs formalities?

Trunkrs does not offer international shipping services. The company's operational scope is limited to the Netherlands and Flanders in Belgium, and it does not transport parcels to any destination outside of this Dutch-Belgian corridor. As a result, topics such as customs clearance, import duties, DDP shipping arrangements, and international prohibited items policies are outside the scope of what Trunkrs handles, as none of these situations arise within its service model.

For e-commerce retailers that need to reach international destinations alongside their Dutch and Belgian shipments, the practical approach is to use a multi-carrier platform. Platforms such as Sendcloud and Paazl carry Trunkrs as one option among several, allowing webshops to route international orders through a carrier with the required cross-border capability while continuing to use Trunkrs for domestic Benelux deliveries. In this setup, Trunkrs handles the domestic last mile and a separate carrier manages all shipments requiring international routing.

Understanding tracking statuses

When a parcel is shipped through Trunkrs, tracking updates are generated at key stages of the delivery process. These statuses are visible through the Trunkrs platform and through third-party tracking services including Parcelsapp, and OrderTracker. Tracking numbers are alphanumeric and are generated at label creation, becoming active once the parcel is scanned into the network. Here are the main statuses and their meanings.