Tuambia tracking

What is Tuambia?

Tuambia was a Cuba-focused online marketplace based in the United States that served as a commercial bridge between the Cuban diaspora living abroad and their families on the island. The platform allowed customers in the United States, Spain, and other countries with large Cuban emigrant populations to purchase and send essential goods directly to recipients in Cuba. Rather than transferring money, Tuambia concentrated on physical product delivery, covering food, household supplies, personal care items, hardware, and home appliances. At its peak, the company was one of the most recognized names in the Cuban diaspora remittance-goods market.

The company was officially registered on July 8, 2022, under Cuba's framework for micro, small, and medium-sized enterprises, known locally as MiPyMEs, under registration number 4160, in the name of Yoel Perdomo Di-Lella. Perdomo Di-Lella was a graduate in Tourism and Business Management Consulting who had previously worked as a maître d' at the Comodoro Hotel in Havana. The name "Tuambia" combines the Spanish word "tu," meaning "your," with "ambia," suggesting the idea of a personal supply chain or provisions service. The company launched at a moment when Cuba was experiencing severe shortages and its state-run distribution networks were largely dysfunctional, creating conditions for rapid growth through word-of-mouth within diaspora communities.

Over its operational lifespan, Tuambia completed more than 1.2 million deliveries to over 360,000 Cuban households, reflecting the scale it achieved within a highly constrained market. The company expanded province-by-province across the island and developed a mobile application to simplify ordering and tracking for buyers. In October 2024, a severe energy crisis on the island forced the temporary suspension of frozen food deliveries, as recipients lacked reliable electricity to preserve products after arrival. On May 1, 2025, Tuambia formally halted all new order intake, stating that the prevailing context had made it impossible to continue operating in a sustainable way and with the quality that buyers deserved.

• Date of registration: July 8, 2022, as a Cuban MiPyME under registration number 4160
• Founder and registered owner: Yoel Perdomo Di-Lella, graduate in Tourism and Business Management Consulting
• Headquarters: Registered in Cuba; also associated with an address in Sarriguren, Navarra, Spain
• Primary market: Cuban diaspora in the United States, Spain, and other countries sending goods to recipients in Cuba
• Total deliveries made: More than 1.2 million deliveries over the company's operational lifespan
• Households served: More than 360,000 Cuban households
• Operational status: Suspended as of May 1, 2025; no new orders accepted from that date
• Related business: Jámazon, a fast food delivery service also owned by Yoel Perdomo Di-Lella, named as a deliberate parody of Amazon

Tuambia was assessed by Trustpilot, which recorded more than 353 reviews over the company's active years, and was rated by Scamadviser as very likely legitimate. User feedback reflected a mixed but broadly positive picture, with satisfied customers noting the reliability and speed of deliveries, while complaints focused primarily on customer service responsiveness and difficulties resolving incomplete orders. The company's model was specifically designed for the Cuban operational context, including coordination with local partner networks for last-mile delivery and navigation of Cuba's customs and regulatory environment, capabilities that took years to develop and that no generic international carrier replicated at comparable scale.

Which countries does Tuambia deliver to?

Tuambia's delivery network was focused entirely on the island of Cuba. Orders originated from customers located outside the country, primarily in the United States, but also from Spain and other countries with significant Cuban diaspora populations. The company did not ship between or to any other countries; its entire logistics operation was structured around a single direction of flow from abroad into Cuba, with every shipment ultimately destined for a Cuban residential address.

Within Cuba, coverage expanded over time from an initial focus on the western and central provinces to reach a wider portion of the island. Confirmed delivery zones at the company's peak included La Habana, also known as Havana, Pinar del Río, Artemisa, Mayabeque, Matanzas, Villa Clara, Cienfuegos, and Sancti Spíritus. Holguín was also identified as a separately managed delivery zone, indicating that Tuambia had built out regional logistics nodes to handle deliveries in eastern Cuba as well. Some sources indicate that coverage eventually extended to a majority of Cuba's fourteen provinces.

• Origin of orders: Primarily the United States, Spain, and other countries with large Cuban emigrant communities
• Delivery country: Cuba exclusively; no deliveries to or from any other territory
• Western provinces served: La Habana, Pinar del Río, Artemisa, and Mayabeque
• Central provinces served: Matanzas, Villa Clara, Cienfuegos, and Sancti Spíritus
• Eastern coverage: Holguín identified as a separately managed delivery zone; additional eastern provinces progressively added at peak operation

Delivery times varied noticeably by location within Cuba. Urban centers, particularly Havana, benefited from stronger local logistics infrastructure and typically received orders faster than recipients in rural municipalities. Destinations with strong transport links to Havana, such as Matanzas, were generally served within approximately one week based on user experiences. Deliveries to more remote provinces in eastern Cuba carried longer estimated windows, and Tuambia factored these differences into the delivery timescales presented to buyers at the time of ordering.

From a supply chain perspective, Tuambia operated as a transshipment model, with products sourced or warehoused outside Cuba and routed through the company's logistics pipeline to Cuban fulfillment points before being handed to local partner networks for the final delivery leg. The contact address associated with Tuambia's international operations in the Navarra region of Spain points to European sourcing or warehousing capacity playing a role in the supply chain. One of Yoel Perdomo Di-Lella's associated companies was registered in Panama as a foreign capital entity, indicating a broader international corporate structure supporting the cross-border operation.

What are the Tuambia services and delivery times?

Tuambia organized its product catalog into distinct branded service divisions, each targeting a specific category of household need in high demand within Cuba. The most prominent was Tuambia Alimentos, the company's dedicated food delivery service. The Alimentos division offered a wide range of products spanning traditional Cuban staples, packaged and processed goods, and fresh and frozen items. Buyers could assemble custom food baskets by selecting individual products, allowing for personalized shipments tailored to the recipient's needs rather than fixed-content boxes.

Tuambia Envíos a Cuba was the broader shipping service covering general merchandise beyond food, handling personal items, gifts, and a wide product range. Tuambia Ferretería covered the hardware category, with subcategories including construction materials, plumbing supplies, hand tools, power tools, painting materials, and lighting solutions. Tuambia Electrodomésticos handled small and medium home appliances such as washing machines, air fryers, and blenders, with doorstep delivery built into the product price and a minimum one-month warranty included on all appliance purchases. Protective packaging with corner protection and foam inserts was standard for appliances, and optional basic installation by local technicians was available upon delivery at no additional charge.

• Tuambia Alimentos: Food delivery service covering staples, packaged goods, and fresh and frozen products, with custom basket ordering available
• Tuambia Envíos a Cuba: General merchandise shipping service for personal items, gifts, and non-food products
• Tuambia Ferretería: Hardware category covering construction materials, plumbing, tools, painting supplies, and lighting solutions
• Tuambia Electrodomésticos: Home appliances category with doorstep delivery included in the price and a minimum one-month warranty on all items
• Combo offers: Bundled packages combining appliances and related products, sold as single-unit shipments
• Standard delivery window: 3 to 10 business days for most product categories under normal conditions
• Express delivery: Approximately 5 to 7 business days
• Heavy and large items: Approximately 5 to 10 business days for appliances and hardware due to additional handling requirements

Delivery times to Cuba were subject to significant variability depending on conditions on the ground. Urban centers like Havana typically received shipments faster than recipients in rural municipalities, and destinations in eastern Cuba carried longer estimated timescales than provinces in the west. The energy crisis of October 2024 illustrated how sensitive the operation was to local conditions, as frozen and refrigerated food deliveries were suspended entirely during that period because recipients lacked reliable electricity to preserve products after arrival. Tuambia's delivery windows therefore reflected both its own logistics capacity and the broader operational environment in Cuba at any given time.

What are the Tuambia rates and maximum dimensions accepted?

Tuambia calculated shipping charges based on the destination province within Cuba, applying a tiered pricing structure that scaled with distance and logistics complexity. La Habana carried the lowest shipping rate, reflecting the capital's concentration of logistics infrastructure and delivery capacity. Provinces further from Havana carried higher rates that increased progressively depending on the difficulty of reaching the destination, providing buyers with a degree of price predictability based on the recipient's location at the time of ordering.

For appliances and hardware, weight-based and dimension-based restrictions applied given the special handling requirements of bulky and heavy goods. The cost of delivering appliances directly to the recipient's doorstep was built into the product price rather than charged as a separate line item at checkout, meaning buyers could see the full cost of an appliance shipment upfront without encountering additional logistics fees at the point of completing the order. All appliance purchases included a minimum one-month warranty as a standard condition of sale.

• Pricing model: Province-based tiered structure, with La Habana at the lowest rate and more distant provinces carrying progressively higher charges
• Appliance delivery cost: Doorstep delivery included in the product price; no separate logistics fee charged at checkout
• Weight and dimension restrictions: Applied to the appliances and hardware categories, which required special handling due to size and bulk
• Appliance warranty: Minimum one-month warranty included with all appliance purchases at no additional charge
• Accepted payment methods: Major international credit and debit cards, TropiPay digital wallet and cryptocurrency
• Accepted currencies: US dollars and Cuban pesos (CUP), with US dollar pricing as the standard for international buyers

What are the Tuambia delivery options?

Tuambia's delivery model was based on direct home delivery to the recipient's address in Cuba. All orders, regardless of product category, were brought to the doorstep without requiring the recipient to collect from a pickup point, postal outlet or any other intermediary location. For appliances, optional basic installation assistance by local technicians was available upon delivery, documented in the company's product listings as an included service rather than a chargeable extra.

Buyers had access to order tracking through both the website and the mobile application. The order history section of the account interface allowed buyers to monitor shipment progress without needing to manually enter a tracking number each time. Email and push notifications were sent at each major stage of the delivery process, from order confirmation through to final delivery, keeping buyers informed of progress throughout the transit period. Tuambia shipments were also compatible with third-party tracking platforms both of which listed Tuambia as a supported carrier, giving buyers additional options for following their orders.

• Primary delivery method: Home delivery to the recipient's doorstep in Cuba; no collection point or pickup option
• Appliance installation: Optional basic installation by local technicians available upon delivery, included at no additional cost
• Order tracking access: Available via the website and mobile application, with order history accessible after logging into the buyer's account
• Buyer notifications: Email and push notifications sent at each major tracking stage throughout the delivery process
• Third-party tracking: Orders trackable via both of which listed Tuambia as a supported carrier

What should I do if my Tuambia parcel is lost or damaged?

Tuambia maintained a customer support function accessible via email, through the website, through the mobile application, and via WhatsApp, for which a UK-registered contact number was published. The company was also active on its Facebook page, which served as an additional channel for customer communication and announcements. All support was provided in Spanish, consistent with the predominantly Spanish-speaking customer base across the Cuban diaspora. For order lookup purposes, customers were asked to supply their order number, the email address used for the order, or their name and shipping address.

For claims related to incomplete or damaged orders, customers were directed to contact the support team through the available channels and provide details sufficient for the team to identify the shipment in question. User reviews on third-party platforms reflected mixed experiences with the claims resolution process, with some customers reporting concerns about response times. Tuambia actively solicited customer feedback via its Facebook presence and encouraged buyers to post their delivery experiences publicly as a way of helping other potential customers make informed decisions before ordering.

Following the operational suspension announced on May 1, 2025, Tuambia made a public commitment to fulfill all orders placed before April 30, 2025, and to keep customer support active through the wind-down period to address any outstanding claims, incomplete deliveries, or inquiries related to orders already in the system at the time of the closure announcement.

• Support channels: Email, website contact form, mobile application, and WhatsApp
• Support language: Spanish
• Information required for claims: Order number, email address used at checkout, or name and shipping address for order identification
• Review history: More than 353 customer reviews recorded on Trustpilot over the company's operational lifespan
• Post-closure commitment: All orders placed before April 30, 2025, were to be fulfilled, with customer support active through the wind-down period

Does Tuambia handle international shipments and customs formalities?

Tuambia's entire business model was built around cross-border shipping into Cuba, making customs management a core operational function. The company handled the logistics of moving goods through Cuban customs on behalf of its customers, abstracting the complexity of Cuba's import regulations away from the end buyer. The product catalog was curated to include only items that could legally and practically be delivered under Cuban customs rules, which reduced the risk of seizure or delays caused by prohibited or restricted goods entering the import pipeline.

Under Cuban customs regulations applicable to the type of shipments Tuambia managed, prohibited items included narcotic drugs and psychotropic substances, explosive materials, pornography, light motor vehicles, endangered animal species, and blood products. Items such as alcohol, tobacco, electronics, and medicines were subject to quantity limits or required special permits before they could be admitted. Tuambia's customer support team could advise on whether specific items were eligible for shipment, and the company managed the documentation required by Cuban customs on behalf of the buyer throughout the import process.

Commercial shipments required detailed invoices and certificates of origin, while personal care packages required clear descriptions of contents and declared values. Tuambia coordinated with its Cuban logistics partners to handle these formalities at the point of entry, removing the need for buyers to engage directly with Cuban customs procedures. Payment was accepted via major international credit and debit cards, TropiPay, a digital wallet widely used within the Cuban diaspora, and cryptocurrency, providing flexibility for customers in multiple countries without requiring them to hold Cuban pesos in advance of ordering.

• Customs management: Handled entirely by Tuambia on behalf of the buyer; no direct engagement with Cuban customs required from the customer
• Prohibited items under Cuban customs: Narcotic drugs, explosive materials, pornography, light motor vehicles, endangered species, and blood products
• Items subject to quantity limits or permits: Alcohol, tobacco, electronics, and medicines
• Documentation managed by Tuambia: Commercial invoices, certificates of origin for commercial shipments, and declared content descriptions for personal packages
• Accepted payment methods: Major international credit and debit cards, TropiPay digital wallet and cryptocurrency
• Accepted currencies: US dollars and Cuban pesos (CUP), with US dollar pricing as the standard for international buyers

Understanding tracking statuses

Tuambia provided order tracking through its website and mobile application, with a tracking number assigned to each order upon processing. The system was also compatible with the third-party tracking platforms both of which listed Tuambia as a supported carrier, giving buyers the option to follow their shipment's progress through those interfaces as well. Status updates were delivered by email and push notification at each major stage of the delivery process, so buyers received progress updates without needing to actively check the tracking page after every update.