Ubaldi tracking

What is Ubaldi?

Ubaldi is a French omnichannel retailer specializing in home equipment, covering large and small appliances, consumer electronics, furniture, bedding, and kitchen installations. The company was founded in Nice in 1986 as a family business initially focused on VHS cassettes and video cassette recorders. Over the decades, Ubaldi evolved from a regional specialist in consumer electronics into one of France's notable multi-category home equipment retailers, combining a growing network of physical stores with a national e-commerce platform that attracts approximately 4 million unique visitors per month.

The story of Ubaldi begins on the French Côte d'Azur, where the founding family demonstrated an early ability to adapt to changing consumer technology markets. As the VHS market declined through the 1990s, the company pivoted toward home appliances and broadened its product range to cover the full spectrum of household equipment. During this period, Ubaldi expanded its footprint across the Alpes-Maritimes department, opening stores in Nice and Cannes and establishing a central logistics warehouse in Carros, a commune near Nice that would become the operational backbone of the business. The launch of an e-commerce platform in 2005 opened the company to a national audience beyond its traditional regional market in Provence-Alpes-Côte d'Azur.

A significant development in Ubaldi's business model came from 2018 onward, when the company opened its platform to third-party marketplace sellers. This move expanded the online catalog to over 1 million product references, combining Ubaldi's own stock of more than 30,000 proprietary references with listings from more than 400 marketplace merchant partners. German kitchen manufacturer Nobilia, Europe's leading kitchen producer, took a stake in Ubaldi's capital, underpinning a strategy for developing kitchen-specialist multistore showrooms across France. In June 2024, the company entered a court-supervised financial restructuring process known as a procédure de sauvegarde, which was formally validated and closed by the Nice Commercial Court in June 2025, confirming the viability of the revised business model.

• Founded: 1986, in Nice, France, as a family business initially selling VHS cassettes and consumer electronics
• Headquarters: Carros, Alpes-Maritimes, France, where the central logistics warehouse and registered entity are based
• Legal entity: Centrale d'Achat Ubaldi SASU
• President: Walter Ubaldi, representing continuous family leadership of the business
• E-commerce platform: Launched in 2005, offering over 1 million product references from more than 500 brands
• Marketplace partners: More than 400 third-party merchant sellers integrated since 2018
• Physical stores: 18 locations as of recent reporting, concentrated in the PACA region, Corsica, Normandy, and the Paris area
• Logistics hub: Carros warehouse of approximately 37,000 to 40,000 square meters, historically operating in three-shift, six-day weekly cycles
• Strategic partner: Nobilia, German kitchen manufacturer and Europe's leading kitchen producer, which holds a stake in Ubaldi's capital
• Industry membership: FEVAD, the French Federation of E-Commerce and Distance Selling
• Primary market: France, accounting for 98% of the company's revenue

Ubaldi's market positioning is built around competitive pricing and a wide product assortment, with the company operating partly as a discount and destocking retailer. Electronics represent approximately 55% of total sales, with the remainder distributed across large and small appliances, bedding, furniture, and kitchen installations. As a FEVAD member, the company holds formal standing within France's organized e-commerce sector. The Nobilia partnership and the opening of flagship stores in Paris and Toulouse in 2023 signal a stated national ambition extending well beyond the company's traditional southern French heartland.

Which countries does Ubaldi deliver to?

Ubaldi's delivery network covers metropolitan France exclusively. The company ships to all departments of continental France, from the northern regions bordering Belgium and the English Channel to the Mediterranean coast and the Pyrénées in the south. Online orders are dispatched from the central warehouse in Carros and delivered through partner carriers including Colissimo, Chronopost, France Express, and Girard Agediss, depending on the product category and size.

The company does not offer direct delivery to French overseas territories. The DOM-TOM zones, covering Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, New Caledonia, French Polynesia, Saint-Pierre-et-Miquelon, and Wallis-et-Futuna, are outside Ubaldi's direct shipping reach. Residents of these territories who wish to purchase from the Ubaldi platform must use third-party package-forwarding services, which receive the parcel at a metropolitan France address and then re-ship it to the overseas destination using their own carrier arrangements, such as Colissimo, DHL, or UPS.

In terms of physical presence, Ubaldi's store network is heavily concentrated in the Provence-Alpes-Côte d'Azur region, with 12 stores on the Côte d'Azur alone. Locations include a 7,000 square meter flagship multistore in Nice, as well as stores in Cannes, Antibes, Menton, and Monaco. The island of Corsica is also part of the network, extending Mediterranean coverage beyond the mainland. Beyond the south, the company has stores in Normandy, the Paris region, at La Madeleine in Paris and at Sainte-Geneviève-des-Bois in Essonne, and in Portet-sur-Garonne near Toulouse, which opened in October 2023 as the company's first location in southwestern France.

• Metropolitan France: Full coverage of all continental French departments, from Nord-Pas-de-Calais in the north to the Alpes-Maritimes in the south
• Provence-Alpes-Côte d'Azur: 12 stores on the Côte d'Azur, including Nice, Cannes, Antibes, Menton, and Monaco
• Corsica: Served by the physical store network, extending Ubaldi's Mediterranean coverage to the island
• Normandy: Store presence in the northern region as part of the company's national expansion beyond the south
• Île-de-France: Paris (La Madeleine) and Sainte-Geneviève-des-Bois in Essonne, both opened in 2023
• Occitanie: Portet-sur-Garonne, near Toulouse, opened in October 2023 as the first southwestern French location
• DOM-TOM and international: No direct delivery offered; customers in overseas territories or outside France must use third-party package-forwarding intermediaries

Ubaldi has announced a national expansion program targeting 5 to 8 new store openings per year between 2024 and 2030, with an ambition to reach 90 to 100 points of sale across France by early 2030. This rollout strategy is closely tied to the Nobilia partnership and the development of kitchen-specialist multistore formats in regional markets outside the company's traditional southern French base.

What are the Ubaldi services and delivery times?

Ubaldi structures its shipping offer based on the type and physical size of the product ordered. Smaller items such as small appliances, digital electronics, hi-tech products, and bedding accessories are handled through standard parcel carriers, while large appliances, bulky furniture, and voluminous bedding items are entrusted to specialist home-delivery logistics providers. Delivery costs are calculated per product, factoring in weight, dimensions, and declared value, with the applicable cost displayed on each product listing page before purchase.

For small items shipped directly by Ubaldi, four carrier services are available depending on what is assigned at the time of dispatch. Colissimo Access delivers to the mailbox without requiring a signature, suited to smaller and lightweight packages where no recipient presence is needed. Colissimo Expert delivers to the doorstep with a mandatory signature but without a prior appointment. Chronopost provides express doorstep delivery with signature, offering faster transit than standard Colissimo options. France Express delivers to the doorstep with signature and sends the recipient an SMS indicating whether delivery will take place in the morning or afternoon, including on Saturday mornings.

For large appliances, built-in appliances, voluminous furniture, and bulky bedding, Ubaldi uses Girard Agediss, operating under the Agediss brand a French transport specialist focused on the delivery of furniture and large goods to private individuals. This service typically involves delivery to a room of the customer's choice rather than simply to the ground floor or doorstep, and may involve coordination of a delivery appointment window. Marketplace orders fulfilled by third-party sellers are shipped through those sellers' own logistics arrangements, which can differ from Ubaldi's direct carrier selection.

• Small appliances, hi-tech and digital electronics, bedding accessories (direct by Ubaldi): Delivery within 72 hours in metropolitan France via Colissimo, Chronopost, or France Express
• Large appliances, bulky bedding, and furniture (direct by Ubaldi): Dispatch within 7 business days in metropolitan France, delivered by Girard Agediss or equivalent specialist carrier
• Colissimo Access: Mailbox delivery without signature, for small and lightweight parcels requiring no recipient presence
• Colissimo Expert: Doorstep delivery with mandatory signature, without prior appointment
• Chronopost: Express doorstep delivery with signature, without prior appointment, offering faster transit than standard Colissimo
• France Express: Doorstep delivery with signature, with SMS notification of a morning or afternoon half-day delivery window, including Saturday mornings
• Girard Agediss: Specialist home delivery for large goods, typically including room-of-choice placement and appointment coordination
• Marketplace seller orders: Delivery times and carriers set individually by each merchant partner and may vary from the above

Saturday delivery is available through the France Express service, which explicitly includes Saturday mornings among its SMS-notified half-day delivery windows. This is a practical option for recipients who cannot accept deliveries during standard weekday hours. No specific documentation was found confirming Sunday delivery as an available option for any of the carrier services used by Ubaldi for direct dispatches from its own warehouse.

What are the Ubaldi rates and maximum dimensions accepted?

Ubaldi does not operate a flat-rate or subscription-based shipping tariff applicable across its full product range. Delivery costs are determined on a per-product basis, with the price calculated according to the combination of the product's weight, physical dimensions, and declared value. This product-level pricing is presented directly on each article's listing page, so customers can see the applicable delivery cost before adding the item to their basket. There is no publicly documented universal shipping fee applicable to all orders regardless of product type or size.

For large and bulky items such as major household appliances and furniture, delivery is routed to specialist carrier Girard Agediss, which means there is no practical consumer-facing weight or dimensional ceiling preventing the dispatch of very heavy or oversized goods. The routing of oversized products to specialist carriers effectively removes the size constraints that would otherwise apply within a standard parcel carrier context. No specific maximum weight or dimensional limit figures were found in publicly available documentation from Ubaldi.

• Pricing model: Per-product calculation based on weight, dimensions, and declared value, displayed on each product page before purchase
• Flat-rate shipping: Not available; no single universal rate applies across the catalog
• Maximum weight and dimensions: No publicly specified limits; very large and heavy items are routed to specialist home-delivery carriers rather than standard parcel services
• Standard parcel carriers: Colissimo, Chronopost, and France Express, used for small appliances, electronics, and lighter goods
• Large item carrier: Girard Agediss (Agediss brand), a specialist in furniture and voluminous goods delivered directly to private individuals

What are the Ubaldi delivery options?

Ubaldi offers several delivery modalities depending on the category and size of the product ordered. For small and lightweight items, mailbox delivery without signature is available via Colissimo Access, meaning the recipient does not need to be present at home. For most other parcel deliveries, a signature is required at the doorstep, as is the case with Colissimo Expert, Chronopost, and France Express. Recipients who are absent at the time of a signed-delivery attempt will receive a missed-delivery notice from the carrier, with options to arrange redelivery or collect the parcel from a local post office or relay point.

For large appliances, bulky furniture, and voluminous bedding items, delivery through Girard Agediss typically includes placement in the room of the customer's choice, rather than simply to the ground floor or building entrance. For certain product categories including large appliances, bedding, and furniture, Ubaldi indicates that customers can select a preferred delivery time slot at the moment of ordering, providing greater control over when the delivery will take place. France Express also offers a distinctive SMS notification indicating whether delivery will occur in the morning or afternoon, with Saturday mornings included as an eligible window.

• Mailbox delivery without signature: Available for small lightweight parcels via Colissimo Access; no recipient presence required at the time of delivery
• Doorstep delivery with signature: Standard for most parcels dispatched via Colissimo Expert, Chronopost, and France Express
• Room-of-choice delivery: Available for large appliances, furniture, and bulky bedding via specialist carrier Girard Agediss
• Half-day SMS notification: France Express sends recipients a message indicating a morning or afternoon delivery window, with Saturday mornings included
• Delivery time slot selection: Available at the time of ordering for certain product categories including large appliances, bedding, and furniture
• Missed delivery handling: Colissimo and Chronopost follow their standard protocols, leaving a notice and offering redelivery or collection at a post office or authorized relay point

What should I do if my Ubaldi parcel is lost or damaged?

Ubaldi offers a "satisfait ou remboursé" guarantee, meaning customers who are not satisfied with their purchase can return it and obtain a refund. Under French consumer law and Ubaldi's stated policy, customers have 14 calendar days from receipt of their order to exercise their right of withdrawal. This window applies both to products sold and shipped directly by Ubaldi and to products fulfilled by marketplace merchant partners. Items must be returned in their original packaging and in perfect condition, with all accessories included.

The return process begins by contacting Ubaldi's customer service team to obtain a return authorization. Once the return is approved and the product has been received back at the Carros warehouse, a customer service adviser contacts the buyer to confirm receipt and initiate the refund. Refunds can be processed via bank card re-credit, bank transfer, or check. French law requires the refund to be issued within a maximum of 14 days from the date the right of withdrawal was exercised, provided the product has been returned. Return shipping costs are borne by the customer and are not covered by Ubaldi.

• Return window: 14 calendar days from receipt of the order, in accordance with French consumer law
• Return condition: Products must be returned in original packaging, in perfect condition, with all accessories included
• Return authorization: Required before shipping the product back; obtained by contacting customer service directly
• Refund timeline: Maximum 14 days from the date of exercising the right of withdrawal, once the product has been returned to the warehouse
• Refund methods: Bank card re-credit, bank transfer, or check
• Return shipping fees: Payable by the customer; not reimbursed by Ubaldi
• Customer service phone: 0 825 333 333 (charged at local rate), available Monday to Friday from 8:00 AM to 6:00 PM and Saturday from 9:00 AM to 6:00 PM
• Dispute mediation: As a FEVAD member, Ubaldi participates in the federation's independent e-commerce mediation service for consumer disputes that cannot be resolved directly with the company

Does Ubaldi handle international shipments and customs formalities?

Ubaldi operates exclusively as a domestic French retailer and does not offer direct international shipping to any country outside metropolitan France. No Delivered Duty Paid, Delivered Duty Unpaid, or international customs-handling service is available through the platform. The company's e-commerce delivery network is configured solely for continental France, and no customs documentation, import procedures, or cross-border compliance services are provided through Ubaldi's own logistics setup.

Customers located in French overseas territories or in foreign countries wishing to purchase from the Ubaldi catalog can do so through third-party package-forwarding services. These intermediaries provide a relay address in metropolitan France, receive the parcel from Ubaldi, and then re-ship it to the customer's actual destination using carriers such as Colissimo, DHL, or UPS. Services of this type specifically reference Ubaldi in their documentation and include operators specializing in DOM-TOM forwarding as well as worldwide delivery from French retailers. No information about customs-prohibited items lists or international documentation requirements was found in Ubaldi's publicly available material, which is consistent with the company's exclusively domestic shipping model.

• International shipping: Not offered directly; Ubaldi delivers only to metropolitan continental France
• DOM-TOM territories: Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, New Caledonia, French Polynesia, Saint-Pierre-et-Miquelon, and Wallis-et-Futuna are not covered by Ubaldi's direct delivery network
• Forwarding services: Third-party intermediaries can receive Ubaldi parcels in metropolitan France and re-ship them to overseas territories or foreign destinations using their own carrier arrangements
• Customs formalities: Not handled by Ubaldi; the company has no international customs clearance or cross-border documentation service

Understanding tracking statuses

Ubaldi does not operate a proprietary end-to-end parcel tracking system. When an order is dispatched, Ubaldi transmits a carrier-specific tracking number to the customer via a shipping confirmation message, or through the dedicated orders section of the customer's account area on the platform. Tracking is then performed directly on the assigned carrier's portal. Because multiple carriers are used depending on the product category, the tracking number format varies between shipments. Customers can also track orders through third-party aggregator platforms that have integrated Ubaldi's partner carriers into their systems.