UniUni tracking

What is UniUni?

UniUni is a Canadian logistics company specializing in last-mile parcel delivery for e-commerce businesses, headquartered in Richmond, British Columbia. Founded in 2019, the company operates under the legal entity name UniUni Logistics Inc. and previously operated under the brand name Uni Express. As of 2025, UniUni processes over one million packages daily, reaches more than 500 cities across North America, and covers 80% of Canada's population and 65% of the United States population. The company is best known as the primary last-mile delivery partner for several of the world's largest cross-border e-commerce platforms, including Shein, Temu, TikTok Shop, AliExpress, and YesStyle.

UniUni was founded in Vancouver by Peter Lu, who serves as CEO, and Kevin Wang, who serves as COO. The company launched initially as a food delivery service under the Uni Express brand entering a market already occupied by established players. The decisive shift came in late 2019, when UniUni secured its first major logistics contract as the exclusive last-mile delivery partner for Shein in Canada. Lu and Wang abandoned the food delivery model and redirected the company entirely toward e-commerce parcel delivery, a decision that positioned UniUni to capture the dramatic surge in online shopping during the COVID-19 pandemic. In its first year as a parcel carrier, the company delivered more than 300,000 packages.

Growth from that point was consistent and accelerating. In 2020, UniUni expanded into Alberta and Ontario and reached approximately 10,000 daily deliveries. By 2021, the company had entered Montreal and more than 30 additional Canadian cities, growing to 50,000 daily deliveries and 100 employees. UniUni entered the United States in 2022, establishing sorting centers in Los Angeles, New York, San Francisco, and Miami, while completing full coverage across all nine Canadian provinces. By 2023, the company had grown to over 300 employees and 10,000 registered drivers. In 2024, UniUni was delivering 600,000 parcels daily and raised a US$50 million Series C round. By the end of 2025, the company had surpassed one million daily packages processed and 100,000 registered drivers.

• Founded: 2019, Vancouver, British Columbia, Canada
• Headquarters: Richmond, British Columbia, Canada
• Founders: Peter Lu (CEO) and Kevin Wang (COO)
• Legal entity: UniUni Logistics Inc., formerly operating as Uni Express
• Annual revenue: Over US$500 million as of 2025, representing 2,000% growth between 2022 and 2025
• Daily package volume: Over 1 million packages processed per day
• Registered drivers: Over 100,000 active drivers across North America
• Sorting centres and warehouses: More than 100 locations across North America
• Key e-commerce clients: Shein, Temu, TikTok Shop, AliExpress, and YesStyle
• Certifications: ISO 9001 (quality management), ISO/IEC 27001 (information security), and PIP (Partners in Protection, issued by the Canada Border Services Agency)
• Notable awards: Last Mile Company of the Year at the SupplyTech Breakthrough Awards (2025); ranked 17th on the Deloitte North America Technology Fast 500 (2025); ranked 4th on Deloitte Canada's Technology Fast 50 (2023)

UniUni has attracted backing from a number of prominent investors. The company's investor base includes Bessemer Venture Partners, which led the US$70 million Series D round, along with Sinovation Ventures, Celtic House Venture Partners, DCM, LFX Venture Partners, and the Royal Bank of Canada. The Deloitte Canada Technology Fast 50 cited a revenue growth of 12,854% between 2020 and 2023 when it ranked UniUni 4th in that year's list. In March 2025, the company acquired Shippie, a Toronto-based regional delivery service, to strengthen its infrastructure and geographic reach within the Ontario market.

Which countries does UniUni deliver to?

UniUni's delivery network currently spans Canada and the United States, with Canadian coverage reaching 80% of the national population across all nine provinces and sorting centre or warehouse infrastructure confirmed in Vancouver, Toronto, Calgary, Edmonton, and Montreal. The Small Business drop-off program currently operates in the Greater Toronto Area, Vancouver, Montreal, and Ottawa, with national expansion in progress. Package pickup for recipients who missed a delivery is currently available at UniUni facilities in Montreal, Toronto, and North York only.

In the United States, UniUni covers approximately 65% of the national population and has been expanding its network since entering the market in 2022. Initial sorting centres were established in Los Angeles, New York, San Francisco, and Miami, and the network has since grown to include Chicago, Dallas, Houston, and additional metropolitan areas. Active U.S. states include California, Texas, Florida, New York, New Jersey, Pennsylvania, Nevada, Arizona, Indiana, Washington State, and the Washington, D.C. metropolitan area.

• Canada: All nine provinces, with major warehouse and sorting centre presence in Vancouver, Toronto, Calgary, Edmonton, and Montreal
• United States: Approximately 65% of the U.S. population covered, including California, Texas, Florida, New York, New Jersey, Pennsylvania, Nevada, Arizona, Indiana, Washington State, and the Washington, D.C. area
• Cross-border corridor (U.S. to Canada): Launched July 2025, covering British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, and Nova Scotia

A cross-border shipping corridor from the United States into Canada was introduced in July 2025. This service operates exclusively from the U.S. to Canada and is designed for U.S.-based e-commerce brands shipping to Canadian consumers. UniUni manages the entire shipment journey from U.S. pickup through customs clearance to final Canadian doorstep delivery. The company uses dedicated trucks and bonded warehouses to manage cross-border parcel flow, with pre-arrival customs clearance handled directly within the UniUni system. Outside North America, UniUni does not currently offer delivery services.

What are the UniUni services and delivery times?

UniUni's core offering is domestic last-mile parcel delivery for e-commerce businesses operating in Canada. The service is built on a crowd-sourced driver model, supported by AI-powered routing and warehouse robotics that achieve a sorting accuracy of 99.99% as of 2025. The platform accepts shipments from third-party logistics providers, e-commerce brands, aggregators, and small businesses, and integrates with major e-commerce systems including Shopify, Magento, and WooCommerce. For major Canadian cities such as Toronto, Montreal, and Calgary, standard parcels under five pounds are typically delivered within one to three business days, while the general delivery window across the country ranges from next-day up to seven days depending on destination.

The company also operates a U.S. domestic last-mile delivery service covering approximately 65% of the American population. In both the U.S. and Canada, UniUni runs a Delivery Service Partner program through which established third-party driver network operators are contracted to handle last-mile volume in designated territories. DSP operators are compensated on a pay-per-delivery basis with no earnings cap. The program handles exclusively small and lightweight parcels, with drivers using smartphones for GPS navigation, package scanning, and proof-of-delivery photo capture at each stop.

UniUni's cross-border service, launched on July 22, 2025, manages the complete delivery journey for U.S. e-commerce brands shipping to Canadian customers, from first-mile U.S. pickup through customs to final doorstep delivery in Canada, without any third-party carrier handoffs along the route. The company's Small Business platform, launched on July 10, 2025, is a self-serve shipping solution for Canadian merchants selling on Etsy, Shopify, Facebook, Instagram, and TikTok. It requires no monthly fees and no long-term contracts, offers instant account setup, and gives users access to UniUni's own last-mile network and a range of partner carriers through a single management dashboard.

• Domestic Canada (general delivery window): Next-day to seven days, depending on destination and service tier
• Domestic Canada (major cities, parcels under 2.3 kg): One to three business days for Toronto, Montreal, Calgary, and similar urban centres
• Shein Canada orders via UniUni: Reduced from a previous range of ten to fourteen days down to four to five days
• Cross-border (U.S. to Canada): No specific timeframe published; the service includes pre-arrival customs clearance and zone-skipping capabilities to reduce transit times
• Small Business drop-off locations: Currently operational in the Greater Toronto Area, Vancouver, Montreal, and Ottawa, with national expansion underway
• Delivery Service Partner program: Open to established driver network operators in the U.S. and Canada; compensated on a pay-per-delivery basis for small and lightweight parcels

What are the UniUni rates and maximum dimensions accepted?

UniUni does not publish specific rate cards for its enterprise clients or cross-border shipping service. Pricing for these accounts is available on request through a quote form on the company's shipping platform. For the Small Business program, the company positions its pricing as competitive against both regional couriers and large national carriers, with volume-based savings passed on to customers as their shipping volumes grow. UniUni describes its pricing model as flat-fee with no hidden charges and no additional surcharges, and there are no monthly fees or long-term contract requirements for Small Business accounts.

Package dimension and weight limits for the UniUni network have been documented through ShipSavvy, a third-party logistics platform integrated with UniUni's system. The company's own materials describe the core service as optimized for parcels under 4.5 kg, though the network can accommodate heavier shipments up to the documented maximums through certain service channels. UniUni does not deliver to PO Box addresses. For cross-border shipments, a Direct Solution customs pathway is available for parcels valued under USD $2,500, a threshold that covers the majority of standard consumer e-commerce orders.

• Maximum weight: 27.2 kg (approximately 27 kg)
• Maximum single side: 76 cm (approximately 75 cm)
• Maximum total dimensions (L + W + H): 203 cm (approximately 200 cm)
• Optimized service range: Parcels under 4.5 kg, per company materials
• PO Box addresses: Not accepted
• Cross-border Direct Solution pathway: Available for shipments valued under USD $2,500

What are the UniUni delivery options?

UniUni delivers to residential and business addresses across its North American service territory, and at each delivery point the driver captures three photographs as proof of delivery. Recipients can access these images by entering their tracking number and postal or zip code on the UniUni tracking page. If a first delivery attempt fails, UniUni will automatically schedule a second attempt within 24 to 48 hours. If the second attempt also fails, the parcel is returned to the nearest UniUni warehouse, and the recipient must submit a support ticket through the company's support portal to arrange a further delivery attempt.

Direct warehouse pickup is available for recipients in Montreal, Toronto, and North York only. Customers at other locations cannot retrieve parcels at a facility and must arrange a new delivery attempt through the support portal instead. UniUni sends SMS tracking notifications to recipients when a valid phone number has been included in the shipment booking. Recipients who need to update delivery details before a package arrives, such as a unit number, gate code, or specific delivery instructions, can do so by submitting a support ticket that includes the tracking number and the updated information.

• Residential and business deliveries: Accepted across Canada and the United States
• Proof of delivery: Three photos captured at each drop-off by the driver, viewable on the UniUni tracking page with the tracking number and postal or zip code
• Failed delivery (first attempt): Automatic reattempt within 24 to 48 hours
• Failed delivery (second attempt): Parcel returned to warehouse; a new delivery must be arranged via a support ticket
• Warehouse pickup: Available in Montreal, Toronto, and North York only
• SMS tracking notifications: Sent to recipients when a valid phone number is provided at the time of booking
• Address updates before delivery: Submit a support ticket with the tracking number and the updated details before delivery is completed
• PO Box addresses: Not accepted

What should I do if my UniUni parcel is lost or damaged?

If a parcel appears to be lost, UniUni recommends first checking the shipment's tracking status through the AI chatbot on its support portal. The chatbot guides recipients through a verification process that includes checking with neighbors, building management, and the mailroom. If the package still cannot be located after this process, the chatbot automatically opens a support ticket on the recipient's behalf. For context, UniUni documented a 99.68% closing delivery rate in 2022, indicating that the large majority of shipments are completed successfully, though delivery exceptions do occur.

For parcels that arrive damaged, recipients must photograph the damage before taking any other steps, then submit a ticket through the UniUni support portal including the tracking number, the photographs, and a written description of the damage. UniUni is not responsible for the contents of parcels, and cases involving missing items or incorrect products sent by the vendor must be resolved directly with the retailer. The company also does not handle return shipments, as its responsibility ends at delivery and recipients must contact the original vendor or seller for any return arrangements.

• Lost parcel: Use the UniUni AI chatbot on the support portal to check the status; if unresolved, the chatbot will automatically open a support ticket
• Damaged parcel: Photograph the damage, then submit a ticket with the tracking number, photos, and a written description of the damage
• Missing or incorrect items: Contact the original vendor or retailer directly; UniUni is not responsible for parcel contents
• Returns: UniUni does not process return shipments; contact the original vendor for return instructions
• Sender information: Sender details may be visible for Shein, Temu, and TikTok Shop parcels; for other senders, check the retailer's platform or contact UniUni support
• Phone support (Canada and USA, toll-free): 1-800-282-2468, Monday to Saturday, 10 am to 9 pm EST, in English and French
• Phone support (Pacific and Mountain time zones): 1-604-229-2007
• Phone support (Central, Eastern, and Atlantic time zones): 1-647-360-4178

Does UniUni handle international shipments and customs formalities?

UniUni's international shipping activity is currently restricted to one corridor, covering parcels moving from the United States into Canada. The company does not offer delivery to countries outside North America. The cross-border service, which launched on July 22, 2025, is designed for U.S.-based e-commerce businesses shipping goods to Canadian consumers and manages the full shipment journey without relying on third-party carriers for any segment. The service handles all customs compliance, including requirements set by the Canada Border Services Agency, the Canada Revenue Agency, and the United States-Mexico-Canada Agreement.

UniUni holds a PIP certification from the Canada Border Services Agency. The Partners in Protection program designates certified companies as low-risk, trusted cross-border operators, which typically results in expedited processing at the border for certified participants. The company offers pre-arrival customs clearance to minimize border delays and reduce transit times for cross-border shipments. A Direct Solution customs pathway is available for parcels valued under USD $2,500, a threshold that covers a large proportion of standard consumer e-commerce orders. The network uses dedicated trucks and bonded warehouses to manage parcel flow across the border, with electronic border crossing functionality built into the process to handle high volumes efficiently.

Understanding tracking statuses

When you track a UniUni parcel online, different statuses appear as the shipment moves through the network. These updates allow recipients to follow the position and condition of their package at each stage of its journey, from the initial creation of a shipping label to the final delivery at the destination address. UniUni tracking numbers typically begin with the prefix UNI followed by 11 to 14 numeric digits, while cross-border shipments from the United States use the prefix UUS followed by 13 digits. Here are the main statuses and their meanings.