Urbanfox tracking
How to track my Urbanfox package?
To track a Urbanfox package, make sure you have the tracking number provided by the sender or the retailer. This unique code gives you access to all the information related to your shipment.
Enter this number in the search field and confirm. The most recent tracking data will be displayed automatically.
A detailed timeline then traces your package's journey: current location, completed transit stages, and estimated delivery date. This information is updated at each new stage, allowing you to follow your shipment's progress in real time.
About Urbanfox
Urbanfox was a Singapore-based logistics and channel management solutions provider that positioned itself as a B2B2C commerce enabler rather than a traditional courier. Originally founded in 2009 as Courex and rebranded in 2017, the company managed logistics operations for over 500 brands before GEODIS acquired its parent company Keppel Logistics in 2022.
How to contact Urbanfox?
If you are experiencing issues with the delivery process managed by Urbanfox, please do not hesitate to contact their customer support.
What is Urbanfox?
Urbanfox was a Singapore-based logistics and channel management solutions provider that positioned itself as a B2B2C commerce enabler rather than a traditional courier. The company's origins trace back to 2009, when Joe Choa founded Courex Pte Ltd in Singapore, building it around a crowdsourced delivery model and a cloud-based logistics platform at a time when most courier operations still depended entirely on fixed owned fleets. This made Courex a lean, technology-forward operation that attracted the attention of larger corporate players within the decade.
The turning point came in 2016, when Keppel Logistics, a wholly-owned subsidiary of Keppel Telecommunications and Transportation Ltd and part of the wider Keppel Corporation group, acquired a majority stake in Courex. On October 24, 2017, the business was publicly relaunched under the Urbanfox brand at an event officiated by Singapore's Senior Minister of State for Trade and Industry. The rebranding was developed by Singapore-based agency Tangible, which created the fox-box logo and brand identity. Joe Choa remained at the company as Managing Director following the transition.
At its peak, Urbanfox managed logistics and e-commerce operations for more than 500 brands and over 20,000 products, spanning categories including food, books, fashion, and consumer goods. Enterprise clients included Kao, the Japanese consumer products group, and Mondelez, the global confectionery company. In March 2018, Keppel Logistics injected S$17 million in additional funding, raising its ownership stake from 59.6% to 85.0%. The company's trajectory came to an end in July 2022, when GEODIS completed its acquisition of Keppel Logistics for approximately $80 million, absorbing Urbanfox's operations and platform in the process.
- Founded: 2009 as Courex Pte Ltd by Joe Choa in Singapore
- Rebranded: October 24, 2017, under the Urbanfox name at an official launch event in Singapore
- Company registration: URBANFOX PTE. LTD., UEN 200902644E, registered with Singapore's Accounting and Corporate Regulatory Authority
- Headquarters: 27 Greenwich Drive Annexe Building, Level 2M, Singapore
- Parent company: Keppel Logistics Pte Ltd, a subsidiary of Keppel Telecommunications and Transportation Ltd within Keppel Corporation
- Operating markets: Singapore, Malaysia, and Vietnam at peak operation
- Current status: Permanently closed following the July 2022 acquisition of Keppel Logistics by GEODIS, with operations absorbed into the acquiring group
Urbanfox differentiated itself from conventional couriers through a combination of proprietary technology and a hybrid delivery model that blended a fixed fleet with a crowdsourced network of independent Delivery Partners. In September 2018, the company ran an AI-driven field trial for its delivery network in partnership with Fujitsu, Singapore Management University, and A*STAR's Institute for Infocomm Research, with approximately 30 Delivery Partners participating. At its operating height, the company ran six warehouses across Singapore with 15 distribution and pickup points serving its Delivery Partner network island-wide.
Which countries does Urbanfox deliver to?
Urbanfox operated primarily within Southeast Asia, with Singapore serving as its core and founding market throughout the company's history. On the island the company ran six warehouses and maintained 15 distribution and pickup points supporting its Delivery Partner network. The broader Keppel Logistics parent infrastructure provided approximately three million square feet of fulfillment space across the group's operations, underpinning Urbanfox's warehousing and distribution capacity at its peak.
International expansion began in August 2019, when the company launched operations in Malaysia and Vietnam simultaneously. The Malaysian presence consisted of a corporate office and warehouse in Shah Alam, Selangor. In Vietnam, operations were based in Ho Chi Minh City at Estella Place mall, established in partnership with property developer Keppel Land. Australia was covered within the parent Keppel Logistics network and was included in the full set of assets transferred to GEODIS following the acquisition completed in July 2022.
- Singapore: Primary operating market with six warehouses and 15 distribution pickup points across the island
- Malaysia: Corporate office and warehouse in Shah Alam, Selangor, operational from August 2019, with formal MDEC Cross-Border e-Commerce Initiative Partner status
- Vietnam: Operations in Ho Chi Minh City launched August 2019, based at Estella Place in partnership with Keppel Land
- Australia: Covered within the parent Keppel Logistics network, included in the GEODIS acquisition in July 2022
Urbanfox's geographic expansion strategy was tied directly to the growth of Southeast Asia's digital economy, which analysts projected would exceed $240 billion by 2025. Following the GEODIS acquisition, the cross-border infrastructure previously operated under the Urbanfox and Keppel Logistics brands was absorbed into GEODIS's Asia-Pacific network, which covers air, sea, and road freight across the region. The Urbanfox brand was not carried forward after the acquisition was completed.
What are the Urbanfox services and delivery times?
Urbanfox was structured around a service model that combined commerce management with physical logistics. The Multi-Channel Commerce Platform, launched in March 2018, allowed brand clients to manage product listings, promotions, and inventory across multiple online marketplaces from a single centralized dashboard. The platform integrated directly with Lazada, Shopee, Qoo10, Shopify, and Magento, enabling merchants to operate across these channels without managing each separately. Over 60 brands had signed onto the platform by the time it was publicly released.
The logistics offering covered both B2B and B2C warehousing, with temperature-controlled storage options available for products requiring specific handling conditions, including food items. Real-time inventory management and automated order fulfillment were built into the platform, with orders dispatched to Delivery Partners through an integrated last-mile system. The Delivery Partners, independent contractors working via a smartphone app, received AI-driven route recommendations and could bid on available delivery jobs in their area. During peak periods such as Singles' Day, delivery volumes on the platform more than doubled compared to standard operating periods.
The UrbanFox Store, a B2C and B2B marketplace integrated with Lazada and Shopee, was launched alongside the commerce platform in March 2018, serving over 60 brands at launch. Given that Urbanfox operated as a B2B platform with service agreements tailored to each client, the company did not publish standard retail delivery timeframes. Based on available carrier data, delivery windows on Urbanfox shipments ranged from 7 to 90 days depending on service type and destination.
- Channel management: Centralized listing, promotion, and inventory management across Lazada, Shopee, Qoo10, Shopify, and Magento via the Multi-Channel Commerce Platform
- B2B warehousing: Bulk storage and distribution for brand clients, with approximately three million square feet of capacity via the Keppel Logistics parent network
- B2C fulfillment: Pick, pack, and dispatch for direct-to-consumer orders generated through connected marketplace channels
- Temperature-controlled storage: Available for food and other products requiring controlled storage conditions
- Last-mile delivery: Hybrid model combining a fixed delivery fleet with crowdsourced Delivery Partners using an AI-assisted routing application
- Delivery timeframe: Between 7 and 90 days depending on service level and destination
What are the Urbanfox delivery options?
Deliveries through Urbanfox were handled primarily by crowdsourced Delivery Partners, independent contractors who accessed available jobs through a dedicated smartphone application. The app provided AI-driven route recommendations developed in part through a 2018 field trial conducted with Fujitsu, Singapore Management University, and A*STAR's Institute for Infocomm Research, with around 30 Delivery Partners taking part in the initial trial. Delivery Partners could bid on available jobs in their area, allowing the platform to scale capacity during high-volume periods without relying entirely on a fixed employed driver fleet.
Home delivery to the recipient's address was the standard delivery method across the Urbanfox network. Real-time tracking was provided throughout the delivery journey, giving both the sending merchant and the recipient visibility over the parcel's location and status at each stage. When a delivery attempt could not be completed because no one was present at the address, this was recorded as a distinct status within the tracking platform. No public information was available covering alternative reception arrangements such as parcel lockers or designated collection points.
- Home delivery: Standard delivery to the recipient's address, handled by a crowdsourced Delivery Partner assigned through the platform
- Real-time tracking: Full shipment visibility through the Urbanfox platform from dispatch through to delivery confirmation
- Attempted delivery: Recorded as a distinct tracking status when no one is present at the delivery address at the time of the attempt
- Delivery Partner app: Contractors access job listings, route guidance, and delivery instructions through the Urbanfox mobile application
Does Urbanfox handle international shipments and customs formalities?
Urbanfox's cross-border shipping was limited to the three markets where the company operated directly, Singapore, Malaysia, and Vietnam. The Malaysian operation held formal MDEC Cross-Border e-Commerce Initiative Partner status, awarded by Malaysia Digital Economy Corporation, reflecting a recognized role in cross-border e-commerce trade between Malaysia and international markets. No public documentation was found covering customs declaration procedures, duty and tax treatment, prohibited items categories, or the documentation requirements for cross-border shipments handled through the platform.
The company did not publish DDP, Delivered Duty Paid, or DDU, Delivered Duty Unpaid, policies for individual shipments, as cross-border services were structured through individual B2B contracts with merchant clients rather than a self-service retail model. Following the July 2022 acquisition of Keppel Logistics by GEODIS, the cross-border infrastructure was absorbed into GEODIS's Asia-Pacific network, which covers air, sea, and road freight capabilities across the region. The Urbanfox brand was not carried forward after the acquisition was completed.
- Cross-border markets: Singapore, Malaysia, and Vietnam, covering the three countries where Urbanfox operated directly
- Malaysia accreditation: MDEC Cross-Border e-Commerce Initiative Partner status, awarded by Malaysia Digital Economy Corporation
- Post-acquisition: Cross-border infrastructure integrated into GEODIS's Asia-Pacific air, sea, and road freight network following the July 2022 acquisition
Understanding tracking statuses
Urbanfox tracking numbers use the "UF" prefix and can be queried through third-party tracking aggregators including where the carrier is listed under "UrbanFox / Courex." The statuses below reflect the stages a parcel passes through from the time a shipping order is placed in the system until the point of delivery at the recipient's address.
| Status | Description |
|---|---|
| Order Received | The shipping request has been booked into the Urbanfox system. At this stage the parcel has not yet been physically inducted into the fulfillment center. This status confirms that the merchant's order has been registered and is awaiting the next processing step. |
| Pending | The parcel is awaiting processing and assignment to a Delivery Partner. This status typically appears after the order has been received in the system and before active routing or dispatch has begun. |
| In Transit | The parcel is moving between facilities or toward its delivery destination. This status may appear more than once if the shipment passes through multiple intermediate handling points before reaching the final delivery area. |
| Out for Delivery | The parcel has been assigned to a Delivery Partner and is en route to the recipient's address. Delivery is expected to be completed on the same day this status appears in the tracking record. |
| Delivered | The parcel has been successfully delivered to the recipient's address. The tracking record may include confirmation details logged at the time of delivery. |
| Attempted Delivery | A delivery attempt was made but could not be completed because no one was present at the address at the time. The parcel has not been delivered. Monitor the tracking page for information on when the next delivery attempt will be made. |
| Delayed | The shipment has been delayed beyond its expected delivery window. This status indicates a disruption to the normal routing schedule. Continue checking the tracking page for updated delivery information as the situation progresses. |
| Exception | An issue has arisen that prevents normal delivery from proceeding. This may relate to an incorrect or incomplete address, adverse weather conditions, customs complications, or other circumstances. In some cases, action from the sender or recipient may be required before delivery can continue. |
Where can I find my Urbanfox tracking number?
The Urbanfox tracking number is automatically sent when your package is shipped. As the recipient, you receive it by email, SMS, or directly on the order confirmation page of the retailer's website.
If you cannot find it in your notifications, log in to your customer account on the website where you placed your order. The tracking number can be found in your order history or in the section dedicated to ongoing deliveries.
Once you have this number, enter it in the search field to check your delivery progress and estimated arrival date.
Why isn't my Urbanfox package moving in the package tracking history?
When your Urbanfox package tracking hasn't updated for several days, several factors may explain this delay: customs formalities for international shipments, logistical incidents, or simply a delay in updating the information.
Before taking any action, verify that the delivery address provided during the order is correct. An error or incomplete information can slow down the shipping process. If the delay persists beyond the announced timeframe, contact Urbanfox customer service or the sender with your tracking number on hand. They will be able to precisely locate your package and, if necessary, open an investigation to determine the cause of the delay.
When I track my Urbanfox package, why does it show as "returned"?
A "returned" status means that the package has been sent back to the sender. Several situations can explain this return:
The delivery driver was unable to identify the recipient due to an incorrect, illegible, or incomplete address missing essential information (apartment number, access code, etc.).
After several unsuccessful attempts and in the absence of collection within the allotted time, the package is automatically returned to its origin point.
The recipient did not collect the package from the post office or pickup point within the holding period, usually 15 days.
For international shipments, missing or incomplete documents or an incorrect value declaration can result in customs clearance refusal and the return of the package.
If your package shows this status, contact the sender or Urbanfox customer service to find out the exact reason for the return and agree on a solution: a new shipment or refund according to the seller's terms.
Why does the Urbanfox parcel tracking timeline indicate that my order cannot be found?
If no information appears when tracking your Urbanfox package, several causes are possible:
Make sure that the number entered matches exactly the one provided by the sender. A single character error prevents the package from being identified.
Tracking information is only available once the package has been picked up by Urbanfox. A delay of 24 to 48 hours may occur between the notification being sent and the first status update.
Temporary malfunctions can sometimes affect the online tracking system. In this case, try again later or contact Urbanfox customer service for assistance.