Venipak tracking

What is Venipak?

Venipak is an international express parcel delivery company founded in 2004 in Lithuania. Starting as a domestic courier operator focused on the Lithuanian market the company extended its services into Latvia and Estonia by 2006 and began delivering shipments overseas under its own trademark in 2010. Over two decades of operations, Venipak has grown into a multi-regional logistics group offering domestic courier delivery, parcel locker networks, e-commerce fulfillment, international shipping, and freight services across the Baltic States and beyond.

The company's development has followed a pattern of steady geographic and infrastructure expansion. By 2011, Venipak was processing an average of 20,000 packages per day, and a corporate rebranding in 2012 modernized its identity ahead of more aggressive growth. By 2019, the company had opened representative offices in Poland Germany, Hong Kong, and the United States. In April 2025, Venipak opened its largest logistics terminal in the Baltics in Kaunas, Lithuania, an 11,000 square meter facility capable of processing up to 50,000 parcels per day. The company also launched Venipak Commerce in early 2024, an omnichannel e-fulfillment and e-wholesale solution targeting the Benelux market.

• Founded: 2004, Lithuania
• Headquarters: Vilnius, Lithuania, with additional terminals in Riga, Tallinn, and Kaunas
• Corporate group: Venipak Group, with operating entities including Venipak Lietuva UAB, Venipak Latvia, Venipak Eesti OÜ, and Venipak Commerce
• Offices: Lithuania, Latvia, Estonia, Poland Germany, Netherlands, Hong Kong, and the United States
• Logistics terminals: 24 terminals across the Baltic countries
• Parcel locker network: Over 1,000 automated lockers across Lithuania, Latvia, and Estonia, with a stated expansion target of 1,500
• E-commerce arm: Venipak Commerce, focused on omnichannel fulfillment in the Benelux region, launched in early 2024

Venipak's primary customer base consists of e-commerce merchants, corporate shippers, and small-to-medium enterprises requiring reliable, trackable parcel delivery across the Baltic States and beyond. The company has positioned itself as a logistics partner for online retailers in the region, offering integrations with major e-commerce platforms including Shopify, WooCommerce, Magento, OpenCart, and PrestaShop. Its growing parcel locker and pickup point network makes it particularly suited to last-mile delivery in dense urban areas as well as smaller towns. Venipak competes with pan-European carriers and regional postal operators, differentiating itself through its dense Baltic coverage and investment in automated locker infrastructure.

Which countries does Venipak deliver to?

Venipak's core operational territory covers the three Baltic states of Lithuania, Latvia, and Estonia, where the company maintains 24 logistics terminals, over 1,000 automated parcel lockers, and a broad courier network reaching both urban centers and rural areas. Within this territory, the locker network expanded significantly in 2025, with Latvia's network growing by approximately 38% and Estonia's by nearly 75%, with particular focus on reaching smaller towns and communities that previously had limited access to automated parcel pickup infrastructure.

Beyond the Baltic States, Poland is a key connected market linked nightly to the Baltic network via the Kaunas logistics hub, with approximately 100 trucks running overnight routes. Representative offices in Poland and Germany support commercial operations in Central Europe, while the Netherlands serves as the base for Venipak Commerce operations targeting the Benelux region. For pan-European coverage, Venipak delivers to 27 countries across the continent through a commercial partnership with the courier company GLS. For shipments outside Europe, the Venipak Global service extends delivery reach to more than 212 countries and territories worldwide.

• Baltic States: Lithuania, Latvia, and Estonia, with full domestic coverage including rural areas and smaller towns
• Central Europe: Poland and Germany
• Western Europe: France, Netherlands, Belgium, Austria, Ireland and Luxembourg
• Northern Europe: Finland Denmark, and Sweden
• Southern Europe: Italy, Spain, Portugal, Greece, Croatia, Slovenia, Bulgaria, Romania, Malta, and Cyprus
• Central and Eastern Europe: Czech Republic, Slovakia, and Hungary
• Global: More than 212 countries and territories via the Venipak Global service

The European international deliveries are handled in cooperation with GLS, a pan-European parcel carrier. Under this arrangement, a parcel entering the Venipak network in the Baltic States is transferred to GLS for final delivery across the 27 covered European countries. For destinations outside Europe, Venipak Global handles routing to intercontinental markets, supported by the company's commercial offices in Hong Kong and the United States, which coordinate logistics for Asian and North American trade routes respectively.

What are the Venipak services and delivery times?

Venipak offers a range of domestic and international shipping services covering different delivery speed requirements, parcel sizes, and recipient preferences. The core service is standard courier delivery to home or office addresses throughout Lithuania, Latvia, and Estonia, with delivery typically completed within 1 to 2 business days from shipment. At the faster end, an express tier offers guaranteed next-business-day delivery within the Baltic region, with premium morning delivery options before 10:00 or before 12:00 for time-sensitive shipments.

• Standard courier delivery: Door-to-door delivery to residential and business addresses across Lithuania, Latvia, and Estonia, typically within 1 to 2 business days
• Express delivery: Guaranteed next business day delivery within the Baltic region, with premium options for delivery before 10:00 or before 12:00, and Saturday delivery available under this tier
• Same-day delivery: Available in Vilnius and Kaunas for parcels weighing up to 20 kg and not exceeding 0.06 m³ in volume
• Parcel locker delivery: Delivery to Venipak's network of automated lockers available 24 hours a day, 7 days a week, with recipients having 5 calendar days to collect their parcel using a unique pickup code
• Pickup point delivery: Delivery to partner retail locations, with recipients having 5 calendar days from notification to collect their parcel
• European international delivery: Delivery to 27 European countries in partnership with GLS, typically taking between 2 and 6 working days depending on destination
• Global delivery: Venipak Global service covering more than 212 countries, with transit times varying by destination and subject to customs clearance at the receiving end
• Freight and loading service: For heavier or oversized shipments, with individual packages up to 30 kg and total shipment weight up to 350 kg
• E-commerce fulfillment: End-to-end fulfillment including e-warehousing, inventory management, pick-and-pack operations, and return logistics, particularly developed in the Benelux region through Venipak Commerce
• Green delivery: Electric scooter deliveries operating in the old town and city center zones of Vilnius, Kaunas, Klaipėda, Šiauliai, and Panevėžys

For European international shipments handled through GLS, road transport is the primary mode, with delivery generally ranging from 2 to 6 working days depending on the destination country and its distance from the Kaunas hub. For intercontinental destinations, Venipak also offers an AVIA air freight option, which reduces transit times compared to surface transport. Global delivery times through Venipak Global are subject to customs processing in the destination country, which can add additional days beyond the carrier's own transit time.

Venipak has invested in sustainability across its delivery operations as well. Starting in 2021, the company introduced electric scooter deliveries in the old town areas of Lithuania's five largest cities, reducing emissions in urban centers with narrow streets that are not easily accessible to standard delivery vans. The company has committed to electrifying 10% of its total vehicle fleet by 2029, reflecting a gradual shift toward lower-emission delivery across its broader network.

What are the Venipak rates and maximum dimensions accepted?

Venipak calculates shipping prices based on whichever is greater between the actual physical weight of the parcel and the dimensional or volumetric weight derived from the package's length, width, and height. This approach, standard across the logistics industry, ensures that large but light packages are charged at a rate reflecting the space they occupy in transport vehicles rather than their literal weight alone. Prices also vary by destination country, and customers can use the Venipak Fast self-service platform to enter the recipient's country, postal code, and parcel dimensions to receive a calculated price before booking.

For corporate and business customers who ship in significant volume, Venipak offers contractual pricing arrangements available by contacting the company's sales unit directly. Contracted rates are typically more favorable than the standard prices published on the self-service platform and are structured to reflect the shipper's regular volumes and destination profile. Individual parcel senders and smaller merchants who do not have a corporate contract can still access standard rates through the Venipak Fast online platform without requiring a prior commercial agreement.

• Standard parcel weight limit: Up to 30 kg per individual package
• Same-day service limit: Up to 20 kg per parcel and a maximum volume of 0.06 m³, available only in Vilnius and Kaunas
• Freight service weight limit: Up to 30 kg per individual package, with a total shipment weight of up to 350 kg
• International freight limit: Up to 100 kg per shipment
• Pricing method: Greater of actual physical weight and dimensional (volumetric) weight
• Business contracts: Available for high-volume shippers through Venipak's sales unit, with rates negotiated based on volume and destination profile

What are the Venipak delivery options?

Recipients of Venipak parcels can choose from several collection methods depending on their preferences and availability. The default option is home or office address delivery, where a courier brings the parcel directly to the address specified at the time of booking. If nobody is present at the delivery address, Venipak will typically attempt re-delivery or redirect the parcel to a nearby pickup point or locker, notifying the recipient by message or email with instructions for collection.

Venipak's network of automated parcel lockers, referred to internally as Venipak ATMs, provides a contactless, 24-hour collection alternative across Lithuania, Latvia, and Estonia. When a parcel arrives at a locker, the recipient receives a unique code to open the assigned compartment and has 5 calendar days from the notification to collect the parcel. The lockers are placed near residential areas, workplaces, and shopping centers to provide convenient access without requiring the recipient to be home during standard working hours.

• Home or office delivery: Direct courier delivery to any residential or business address across the Baltic States and international destinations
• Parcel locker collection: Delivery to one of over 1,000 Venipak ATM lockers across Lithuania, Latvia, and Estonia, available 24 hours a day, with a 5-calendar-day collection window from notification
• Pickup point collection: Delivery to partner retail locations, with a 5-calendar-day collection window from the notification date
• uDrop network: Venipak parcels can also be collected from the uDrop shared locker network, expanding available collection points beyond Venipak's own proprietary machines
• Checkout integration: Venipak's partnership with Montonio allows shoppers at Baltic e-commerce stores to select their preferred delivery method (courier, locker, or pickup point) directly at checkout

The partnership with the uDrop network adds another layer of locker availability through a shared infrastructure model, giving recipients access to a broader range of collection points than Venipak's own lockers alone. For e-commerce merchants, the integration with Montonio allows shoppers to select their preferred delivery option at the time of purchase, which reduces failed first-delivery attempts and simplifies the overall receiving experience for customers of Baltic online retailers using Venipak as their logistics partner.

What should I do if my Venipak parcel is lost or damaged?

Venipak has a structured claims process for shipments that are lost, damaged, or delayed. Claims must be submitted in writing to Venipak no later than 6 months from the date of shipment for lost parcels or those that have sustained damage in transit. Claims submitted after this deadline will not be considered, and the shipment will be treated as having been properly delivered. Customers wishing to file a claim should contact Venipak customer service with their tracking number and a written description of the loss or damage.

Once Venipak receives a written claim along with all required supporting documentation, the company is obligated to provide a written response within 14 days. If the claim is accepted, compensation must be issued within 30 calendar days for domestic shipments. For international shipments, the compensation timeline extends to 90 calendar days, though special circumstances may require a longer review period in some cases. The customer service team guides claimants through the documentation process once initial contact has been made.

• Claims deadline: No later than 6 months from the date of shipment for lost or damaged parcels
• Response time: Written response required within 14 days of receiving the complete claim and all supporting documentation
• Compensation timeline for domestic shipments: Within 30 calendar days for accepted claims
• Compensation timeline for international shipments: Within 90 calendar days for accepted claims, subject to review complexity
• Phone contact (Lithuania): +370 700 55221, charged at standard call rates
• Regional contact: Additional customer service channels are available through Venipak's regional operations in Latvia and Estonia

Does Venipak handle international shipments and customs formalities?

Venipak handles international shipments across two primary tiers. The first covers 27 European countries through a commercial partnership with GLS, where road transport is the main mode of delivery and transit times typically range from 2 to 6 working days depending on the destination's distance from the Kaunas hub. The second tier, Venipak Global, extends delivery to more than 212 countries and territories worldwide, with an AVIA air freight option available for intercontinental destinations where surface transport transit times would be too long.

For international shipments, accurate completion of customs documentation is critical. Venipak requires that the shipper provide accurate information on the consignment note, including the nature of the goods, their declared value, and country of origin. Accurate declarations reduce the risk of delays at border crossings and support smoother clearance at destination customs. Customs duties and taxes for international deliveries vary by destination country and are typically the responsibility of the recipient, unless a Delivered Duty Paid arrangement has been agreed upon at the time of booking.

The company's commercial offices in Poland Germany, Hong Kong, and the United States support its international shipping operations by coordinating local customs and logistics in their respective regions. Venipak's resources provide guidance for e-commerce operators on handling customs documentation and navigating cross-border logistics for both European and global markets. Senders are advised to verify the specific customs requirements for their destination country before dispatching any international shipment, as applicable duties and documentation requirements can vary considerably from one country to another.

• European delivery: 27 countries in partnership with GLS, primarily by road, with transit times of 2 to 6 working days
• Global delivery: More than 212 countries via Venipak Global, with an AVIA air freight option available for intercontinental destinations
• Required customs documentation: Nature of goods, declared value, and country of origin must be accurately stated on the consignment note
• Customs duties and taxes: Typically the responsibility of the recipient at the destination, unless a Delivered Duty Paid arrangement is agreed upon at booking
• International support offices: Poland Germany, Hong Kong, and the United States, each providing local customs coordination and logistics support for their respective regions

Understanding tracking statuses

When you track a Venipak parcel online, different statuses appear as the shipment progresses through the network. These statuses indicate the location and condition of the parcel at each key stage of its journey, from initial registration in the system through to final delivery at the recipient's address, locker, or pickup point. Tracking is accessible through the Venipak website as well as through major third-party tracking aggregators including Track123. Venipak tracking numbers consist of 8 to 9 digits, and multiple shipments can be tracked simultaneously by entering all tracking numbers separated by commas, spaces, or on separate lines.