ViettelPost tracking

What is ViettelPost?

ViettelPost, officially known as Viettel Post Joint Stock Corporation, is Vietnam's leading express delivery and logistics company. The company was formally established on July 1, 1997, as a member company of Viettel Group, which itself operates under Vietnam's Ministry of National Defence. This institutional structure gives ViettelPost a degree of backing and nationwide reach that few private competitors in the Vietnamese market can replicate. The company is publicly listed on the Ho Chi Minh Stock Exchange under the ticker symbol VTP, a level of public accountability that is uncommon among state-linked enterprises in the region.

ViettelPost's early years were spent building out a physical delivery network across all 63 provinces of Vietnam, laying the groundwork for what would become one of the country's most extensive logistics infrastructures. As Vietnam's e-commerce sector began accelerating in the mid-2010s, ViettelPost repositioned itself as a full-service logistics provider capable of handling the surge in parcel volumes generated by online commerce. A significant technological milestone came in 2018 when ViettelPost launched its dedicated delivery application, bringing real-time tracking, pickup scheduling, and customer engagement capabilities to its platform. That same year, the company reported total revenue of approximately $218 million, already triple its 2016 figures, reflecting the pace at which it was scaling its operations.

By 2019, revenues had climbed further to approximately $344 million. On July 1, 2019, ViettelPost simultaneously launched the MyGo ride-hailing application and the Voso.vn e-commerce trading platform, entering business areas adjacent to its core delivery operations. The year 2020 brought extraordinary volume growth, with the company recording a 120% increase over 2019 figures, driven largely by pandemic-related shifts toward online shopping and home delivery across Vietnam. In January 2024, ViettelPost unveiled automated guided vehicles developed in-house for use in its sorting facilities, a milestone for the regional logistics technology field.

• Founded: July 1, 1997, as a member company of Viettel Group
• Headquarters: Hanoi, Vietnam
• Parent company: Viettel Group, operating under Vietnam's Ministry of National Defence
• Stock listing: Ho Chi Minh Stock Exchange (HOSE), ticker symbol VTP
• Network: 83 nationwide branches and more than 2,200 post offices and service points spread across all 63 provinces
• Workforce: More than 22,000 employees
• Processing capacity: Approximately 4 million parcels per day, with conveyor belt sorting capacity of up to 42,000 parcels per hour at the flagship Hanoi facility
• Market share: Approximately 17% of Vietnam's domestic delivery market according to 2023 data from research firm VietData, making it the dominant player by daily delivery count
• E-commerce platform: Voso.vn, owned and operated by ViettelPost
• Awards: Gold Stevie Award in the Website and Mobile Application category, and two Bronze Stevie Awards for Company of the Year in Transportation and Consumer Services at the International Business Awards

ViettelPost's position in the Vietnamese market rests on a combination of national coverage, processing volume, and investment in proprietary technology. The company operates under the corporate motto "FAST, SAFE, EFFICIENCY" and has attracted international attention for its deployment of robotic sorting systems at its Hanoi exploitation center, where automation has shortened parcel processing times by 8 to 10 hours compared to previous manual operations. In 2024, ViettelPost commissioned an additional exploitation center in Can Tho, in the Mekong Delta region of southern Vietnam, equipped with a smart warehouse system featuring robots designed to operate in darkened, climate-uncontrolled environments to reduce energy consumption.

Which countries does ViettelPost deliver to?

Domestically, ViettelPost provides full coverage of all 63 provinces and municipalities of Vietnam without exception. The company has built out a tiered network that includes 83 provincial branches and more than 2,200 post offices and service points functioning as last-mile delivery nodes, parcel drop-off locations, and customer service counters. This national footprint ensures that even remote and rural areas of Vietnam fall within the company's standard delivery windows, making ViettelPost one of the few carriers capable of genuinely nationwide last-mile coverage across the country's varied geography.

Internationally, ViettelPost has established direct commercial operations in Myanmar and Cambodia, with announced expansion plans targeting Laos, Thailand and China. These markets reflect the company's strategy of consolidating in neighboring Southeast Asian countries before pursuing broader global reach. For destinations beyond its direct operational footprint, ViettelPost partners with established international express delivery companies through carrier agreements and interline arrangements, giving its customers access to a wide range of global destinations outside of Vietnam's immediate neighbors.

• Vietnam (domestic): Full coverage of all 63 provinces and municipalities, including major cities such as Hanoi, Ho Chi Minh City, Da Nang, Can Tho, and Hai Phong, as well as remote rural communes
• Southeast Asia (direct operations): Myanmar and Cambodia, with planned expansion into Laos, Thailand and China
• Southeast Asia (partner coverage): Singapore, Malaysia, Thailand Indonesia, and the Philippines, served via international carrier agreements
• East Asia: Japan, South Korea, China, Taiwan, and Hong Kong, reachable through partner carrier networks
• Europe: Major European Union member states and the United Kingdom, served via international partner connections
• North America: United States and Canada, accessible through partner carrier arrangements
• Other regions: Australia, Middle East destinations, and additional global markets served through interline agreements with international carriers

For international shipments, ViettelPost handles the parcel within its own network for the Vietnamese domestic leg, then transfers the shipment to a partner carrier for onward transport and final delivery in the destination country. The level of tracking detail visible to the customer during the foreign leg depends on the reporting capabilities of the receiving carrier. For countries where ViettelPost has direct operations, specifically Myanmar and Cambodia, the company manages the full delivery chain from origin to recipient without requiring a handover to a third-party operator.

What are the ViettelPost services and delivery times?

ViettelPost organizes its service portfolio into three main categories. The first covers domestic delivery services, the second covers international delivery services, and the third covers logistics services aimed at business customers with complex supply chain requirements. Each category contains distinct named service products with different pricing levels and transit time commitments, allowing both individual consumers and business customers to select between speed and cost depending on the nature of their shipments.

The domestic service range includes five named products. VCN is the premium express option, designed for delivery within 24 hours on qualifying routes and targeted at time-sensitive shipments where delays carry significant consequences. VHT is a second express-tier product for fast delivery across standard domestic routes throughout Vietnam. VTK is the economy option for cost-conscious senders where delivery speed is a secondary consideration, carrying a lower rate in exchange for longer transit times. The COD service is a cash-on-delivery product widely used by e-commerce sellers, under which ViettelPost collects payment from the recipient at the door on behalf of the sender and remits the funds back. A fifth option, the Plus service, offers enhanced features for specific customer requirements that fall outside the standard tier structure.

For international shipments, ViettelPost offers two named products. VQC is the standard fixed international delivery service, in which ViettelPost directly receives the shipment and coordinates with international partner carriers based on the destination. VQN is the fast international express option, an accelerated cross-border service conducted through ViettelPost's partner carrier network for urgent shipments. The logistics service category covers parcel freight, full container load shipments, warehousing, and customs clearance, all geared toward business customers with import and export requirements that go beyond standard parcel delivery.

• VCN (Express Delivery): Premium domestic express service targeting delivery within 24 hours on qualifying city-to-city routes, designed for time-sensitive shipments
• VHT (Express Delivery): Second-tier domestic express product for fast delivery across standard routes throughout Vietnam
• VTK (Economy Delivery): Cost-optimized domestic option with longer transit times in exchange for a lower shipping rate
• COD (Cash on Delivery): Domestic service enabling e-commerce sellers to collect payment from recipients at the point of delivery, with ViettelPost remitting collected funds back to the sender
• Plus Service: Enhanced domestic delivery option with additional features for specific customer needs beyond the standard tiers
• VQC (Fixed International Delivery): Standard cross-border service with ViettelPost coordinating routing via international partner carriers according to destination requirements
• VQN (Fast International Delivery): Accelerated international express option for urgent cross-border shipments, conducted through international carrier partnerships
• Logistics Services: Parcel freight, full container load (FCL) shipment, warehousing, and customs clearance for business customers with supply chain requirements

For domestic shipments, VCN express deliveries are targeted to reach their destination within 24 hours on major routes, particularly between Hanoi, Ho Chi Minh City, and Da Nang. Standard domestic transit times across the full network generally range from 1 to 3 business days depending on the origin, destination, and selected service tier. The automation deployed at ViettelPost's Hanoi sorting center has contributed directly to shorter processing windows, with robotic systems reducing parcel handling time by 8 to 10 hours compared to previous manual operations. For international shipments, delivery times range from a few days for nearby Asian destinations to two weeks or more for distant markets, with customs clearance introducing additional variability depending on the destination country.

What are the ViettelPost rates and maximum dimensions accepted?

ViettelPost calculates shipping rates based on the origin and destination provinces, the actual or volumetric weight of the parcel, whichever is greater, and the service tier selected. A rate estimation tool is available on the official ViettelPost website where customers can enter shipment details to obtain a pricing estimate and an estimated transit time before placing an order. This tool covers both domestic routes and international destinations served through ViettelPost's network and partner carrier connections.

For domestic shipments, rates are structured around weight brackets and distance zones, with express tiers , VCN and VHT, priced at a premium above the economy tier , VTK. The COD service adds a collection fee on top of the base shipping rate, and ViettelPost provides compensation of up to 100% of that collection fee in the event of a loss, excluding profits and subject to a cap of approximately $1,200 per COD item. Customers who require declared value coverage can opt into cargo insurance at the time of booking, which covers up to approximately $4,000 in declared value per domestic shipment and provides full compensation in the event of confirmed loss or damage.

For international shipments, pricing follows a weight-based structure aligned with the SDR, Special Drawing Rights, framework used under Universal Postal Union conventions, with rates varying by destination and service tier. The VQN fast international option carries a higher rate than VQC in exchange for accelerated transit. ViettelPost's website publishes a formal prohibited items list governing which categories of goods are accepted under each service type, as certain restrictions affect both acceptance and pricing eligibility for specific categories of cargo.

• Pricing basis: Actual weight or volumetric weight, whichever is greater, combined with the origin-destination zone and the selected service tier
• Cargo insurance (domestic): Optional coverage of up to approximately $4,000 in declared value per item, with full compensation provided in the event of loss or damage
• COD compensation cap: Up to 100% of the collection fee, excluding profits, capped at approximately $1,200 per COD item in the event of a collection failure
• International compensation basis: SDR framework per Universal Postal Union conventions, at 9 SDR per kilogram with a minimum of 30 SDR per item for air shipments, and 5 SDR per kilogram for other transport methods
• Rate estimation: Available through the pricing and transit time calculator on the official ViettelPost website before booking

What are the ViettelPost delivery options?

ViettelPost primarily delivers to the recipient's registered address through door-to-door delivery across its domestic network. For customers who prefer to submit or collect parcels in person, ViettelPost operates more than 2,200 service points and post offices across all 63 provinces of Vietnam. These locations function as drop-off counters for outbound shipments, pickup points for parcels that could not be delivered to the address, and in-person customer service desks for shipment inquiries and issue resolution. The nearest service point can be located through the ViettelPost mobile application's location finder feature.

The ViettelPost mobile application, available for download on Android devices, allows customers to look up nearby service points, schedule pickup requests for outbound parcels, track active shipments in real time, and contact support directly. For e-commerce merchants and high-volume senders, the application supports batch booking and management of multiple outbound shipments at once, reflecting ViettelPost's orientation toward online retailers as a primary business customer segment. The Voso.vn platform extends this further by linking sellers with integrated fulfillment, payment, and marketplace capabilities.

• Door-to-door delivery: Standard home or business address delivery covering all 63 provinces of Vietnam through the national branch and last-mile network
• Service point drop-off: More than 2,200 post offices and service points available for in-person parcel submission across the country
• Service point pickup: Parcels that could not be delivered to the registered address can be collected at the nearest ViettelPost service point
• Scheduled pickup: ViettelPost agents can be dispatched to collect outbound parcels from the sender's address, bookable through the mobile application
• Mobile application: Available on Android, providing real-time shipment tracking, service point lookup, pickup scheduling, and access to customer support
• E-commerce fulfillment: Integrated fulfillment and batch shipment management for online sellers through the Voso.vn platform

In cases where a delivery attempt is unsuccessful because the recipient is unavailable, ViettelPost holds the parcel at the local depot and follows redelivery procedures. Customers experiencing a failed delivery can contact the customer support hotline at 1900 8095 or visit their nearest service point to arrange an alternative delivery schedule or organize in-person collection. Support is also available through the live chat function on the official website, providing customers with a way to resolve delivery issues without visiting a branch in person.

What should I do if my ViettelPost parcel is lost or damaged?

ViettelPost maintains a formal compensation policy governing situations involving lost, damaged, or undelivered shipments. The compensation structure is tiered based on the service type used and whether the customer purchased optional cargo insurance at the time of booking. To initiate a claim, customers can contact the ViettelPost customer support call center at 1900 8095, submit a request through the live chat function on the official website, send an inquiry to the official customer support email address listed in the contact section of the website, or visit the nearest service point in person to begin the process.

• Domestic shipments with cargo insurance: ViettelPost compensates 100% of the declared value of the damage, with postal value insurance coverage of up to approximately $4,000 per item
• Domestic shipments without cargo insurance: Compensation equals 4 times the postage amount paid, which serves as the baseline liability cap for uninsured shipments
• COD service failures: Compensation covers 100% of the collection fee (excluding profits), capped at approximately $1,200 per COD item
• International shipments by air: Compensation follows the SDR framework at 9 SDR per kilogram, with a minimum of 30 SDR per item
• International shipments by other transport methods: Compensation is set at 5 SDR per kilogram

To support a claim, customers should gather relevant documentation including the original waybill number, proof of the item's declared value such as a purchase receipt or invoice, and photographs of any visible damage if applicable. ViettelPost publishes detailed guidance on its compensation policies and the required steps on the dedicated compensation section of its official website. The company's FAQ section also provides additional guidance on the claims process for customers who are unsure where to begin or what documentation is required for their specific service type.

Does ViettelPost handle international shipments and customs formalities?

ViettelPost offers two named international delivery products. The VQC service, referred to as Fixed International Delivery, is the standard option in which ViettelPost directly receives the shipment and coordinates with international partner carriers to route it to the destination. The VQN service, referred to as Fast International Delivery, is the accelerated alternative conducted through international carrier partnerships for urgent cross-border shipments. For countries where ViettelPost maintains direct operations, specifically Myanmar and Cambodia, the company manages the complete delivery chain without transferring the shipment to a third-party carrier.

For business customers and importers with more complex requirements, ViettelPost's logistics service division provides customs clearance as part of a broader offering that also includes warehousing and freight forwarding. This covers the documentation and regulatory compliance steps for both import and export shipments, with specifics varying by destination country. Customs declarations are mandatory for all international shipments, and the applicable requirements are determined by the regulations of the destination market's customs authorities.

ViettelPost enforces a list of prohibited items consistent with Vietnamese state regulations and international postal conventions. Known prohibited categories include narcotics and psychostimulants, weapons and ammunition, military technical equipment, cultural and historical relics and artifacts, and publications or cultural products aimed at undermining public order or the Socialist Republic of Vietnam. Additional restrictions on hazardous materials, perishables, and other regulated goods apply based on destination country requirements. Customers are advised to consult the official prohibited items page before shipping, as restrictions vary by service type and international route.

• VQC (Fixed International Delivery): Standard cross-border service with ViettelPost coordinating the international route via partner carriers based on destination requirements
• VQN (Fast International Delivery): Accelerated international express option for urgent shipments, conducted through partner carrier networks
• Direct operational markets: Myanmar and Cambodia, with expansion planned into Laos, Thailand and China
• Customs clearance: Available as part of ViettelPost's logistics service portfolio for importers and exporters requiring full documentation and compliance handling
• International air compensation: 9 SDR per kilogram with a minimum of 30 SDR per item, in line with Universal Postal Union guidelines for air transport
• International surface compensation: 5 SDR per kilogram for shipments transported by non-air methods
• Prohibited items: Narcotics, weapons and ammunition, military technical equipment, cultural relics and artifacts, and publications undermining public order, among other restricted categories governed by Vietnamese regulations and international postal conventions

Understanding tracking statuses

When you track a ViettelPost parcel online, different statuses appear as it progresses through the network. On the Vietnamese-language version of the official website, the tracking field is labeled "Tra cứu bưu gửi", meaning parcel inquiry, or "Nhập mã vận đơn", meaning enter waybill number, and customers click "Tra cứu", meaning search, after entering their number to retrieve the current status and full movement history. Tracking is also available through the ViettelPost mobile application and through third-party tracking aggregators including OrderTracker, all of which integrate with ViettelPost's tracking system.

ViettelPost tracking numbers follow an alphanumeric format that typically includes a carrier prefix, a numeric sequence, and a country suffix. A format such as VP123456789VN is representative, where "VP" identifies the ViettelPost carrier and "VN" denotes Vietnam. The exact format may vary by service type and system generation. For international shipments, tracking detail tends to be more granular while the parcel is within ViettelPost's Vietnamese network. Once the shipment is handed over to a foreign partner carrier for final delivery, the level of detail available depends on the reporting capabilities of the receiving carrier in the destination country.